Highfield Qualifications · RQF Level 2
Highfield Level 2 Certificate in Cleaning and Support Services Skills (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits18
- Guided learning129 hours
- Units in this qualification22
Awarded by Highfield Qualifications · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
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These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carry out maintenance and minor repairsReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs.
- Understand how to carry out maintenance and minor repairs.
- Prepare to carry out maintenance and minor repairs.
- Carry out maintenance and minor repairs.
Clean and maintain external surfaces and areasReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare for cleaning and maintaining external surfaces and areas, including risk assessments and selection of appropriate equipment and materials.
- Understand how to safely and effectively clean and maintain external surfaces and areas, following manufacturer's instructions and industry best practices.
- Complete the cleaning activity, including waste disposal and storage of equipment and materials.
- Prepare to clean and maintain external surfaces and areas, ensuring all necessary resources are available and safety precautions are in place.
- Clean and maintain external surfaces and areas, using appropriate techniques and equipment to achieve desired results.
- Complete the cleaning process, leaving the area clean, safe, and tidy.
Clean and maintain internal surfaces and areasReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare to clean and maintain internal surfaces and areas, including selecting appropriate cleaning materials and equipment.
- Understand how to clean and maintain internal surfaces, using correct techniques and following safety guidelines.
- Complete the cleaning activity, including checking the quality of the work and reporting any issues.
- Prepare to clean and maintain internal surfaces and areas, ensuring all necessary equipment and materials are available and in good working order.
- Clean and maintain internal surfaces, achieving a satisfactory standard of cleanliness and hygiene.
- Complete the cleaning process, leaving the area tidy and reporting any damage or hazards.
Clean and maintain soft floors and furnishingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare for cleaning soft floors and furnishings, including identifying appropriate cleaning methods and materials
- Understand how to maintain soft floors and furnishings to preserve their appearance and prolong their lifespan
- Prepare to maintain soft floors and furnishings, selecting the correct equipment and products
- Maintain soft floors and furnishings using appropriate techniques and equipment, ensuring a high standard of cleanliness and appearance
Clean confined spacesReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to conduct cleaning in a confined space.
- Understand how to follow organisational requirements for cleaning a confined space.
- Conduct cleaning in a confined space.
- Follow organisational requirements for cleaning a confined space.
Clean food areasReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare to clean food areas.
- Understand how to identify signs of pest infestation in food areas.
- Understand how to clean food areas effectively.
- Understand how to clean food production equipment.
- Understand how to complete the cleaning of food areas, including waste disposal and storage of cleaning equipment.
- Clean food areas.
- Clean food production equipment.
- Complete the cleaning of food areas.
Clean glazed surfaces and facadesReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to clean glazed surfaces and façades, selecting appropriate cleaning methods and equipment.
- Understand how to finish cleaning glazed surfaces and façades, and reinstate the work area to a safe and tidy condition.
- Clean glazed surfaces and façades effectively, achieving a streak-free and clean finish.
- Finish cleaning of glazed surfaces and façades, and reinstate the work area, disposing of waste appropriately.
Clean high risk areasReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to prevent the spread of infection and contamination in a high-risk area, adhering to hygiene protocols.
- Understand the procedures to follow before cleaning high-risk areas, including risk assessments and preparation.
- Understand how to carry out cleaning in high-risk areas, using appropriate cleaning agents and techniques.
- Understand the procedures to follow after cleaning high-risk areas, including waste disposal and equipment decontamination.
- Follow procedures to prevent the spread of infection and contamination in a high-risk area effectively.
- Follow the procedures for cleaning high-risk areas, ensuring a safe and hygienic environment.
- Conduct cleaning in high-risk areas, using appropriate equipment and techniques.
- Follow the correct procedures after the cleaning, including waste disposal and reporting.
Clean washrooms and replenish suppliesReal unit · Highfield Qualifications
What you'll be able to do
- Prepare for cleaning washrooms, including gathering necessary equipment and materials.
- Carry out cleaning of washrooms, following established procedures and hygiene standards.
- Replenish supplies and reinstate the work area after cleaning washrooms.
- Prepare to clean washrooms efficiently and effectively.
- Clean washrooms to a high standard of hygiene, using appropriate cleaning agents and techniques.
- Replenish supplies and reinstate the work area, ensuring the washroom is ready for use.
Clean, maintain and protect semi-hard and hard floorsReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare to clean semi-hard and hard floors, including identifying floor types and selecting appropriate cleaning methods and materials.
- Understand how to safely and effectively clean semi-hard and hard floors, following manufacturer's instructions and industry best practices.
- Understand how to treat semi-hard and hard floors, including applying appropriate treatments to maintain their appearance and durability.
- Understand how to protect hard floors from damage, including using appropriate mats and barriers.
- Prepare to clean semi-hard and hard floors, ensuring all necessary resources are available and safety precautions are in place.
- Clean semi-hard and hard floors, using appropriate techniques and equipment to achieve desired results.
- Protect hard floors, implementing preventative measures to minimise wear and tear.
Communicate effectively in the workplaceReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to communicate effectively with others in the workplace, taking into account different communication methods and individual needs.
- Understand how to accurately record information in the workplace, using appropriate methods and formats.
- Understand how to pass on information effectively to relevant individuals in the workplace, ensuring clarity and accuracy.
- Communicate effectively with others in the workplace, adapting communication style to suit the situation and audience.
- Accurately record and pass on information in the workplace, following organisational procedures and maintaining confidentiality.
Deal with non-routine wasteReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to handle and label non-routine waste in accordance with relevant regulations and guidelines.
- Understand how to handle suspicious items, recognising potential hazards and security risks.
- Understand how to transfer non-routine waste safely and deal with containers appropriately.
- Handle and label non-routine waste safely, using appropriate personal protective equipment (PPE).
- Transfer non-routine waste and deal with containers in a safe and compliant manner.
Deal with routine wasteReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to handle routine waste, including identifying different types of waste and appropriate disposal methods.
- Understand how to handle hazardous and suspicious items, following organisational procedures and safety guidelines.
- Understand how to deal with waste containers, including selecting appropriate containers, labelling them correctly, and storing them safely.
- Handle routine waste safely, using appropriate personal protective equipment and following established procedures.
- Deal with waste containers, ensuring they are properly emptied, cleaned, and maintained.
Deep clean equipment and surfacesReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare equipment and surfaces for deep cleaning, including risk assessments and safety precautions
- Understand the correct methods for deep cleaning different types of equipment and surfaces
- Understand how to restore the deep cleaned area to its original condition, ensuring it is safe and ready for use
- Prepare equipment and surfaces for deep cleaning, following health and safety guidelines
- Undertake deep cleaning of equipment and surfaces using appropriate techniques and materials
- Restore the work area for use, ensuring it is clean, safe and organised
Develop yourself in the job roleReal unit · Highfield Qualifications
What you'll be able to do
- Develop oneself in the job role, including identifying opportunities for professional development and setting personal goals.
- Develop oneself in the job role, by actively participating in training, seeking feedback, and reflecting on performance.
Perform street cleansing manuallyReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to remove litter, detritus and debris from grounds effectively.
- Understand how to maintain waste collection points in a safe and hygienic condition.
- Remove litter, detritus and debris from grounds using appropriate methods and equipment.
- Maintain waste collection points according to established procedures.
Perform street cleansing mechanicallyReal unit · Highfield Qualifications
What you'll be able to do
- Understand the procedures for removing litter, detritus and debris from designated areas
- Understand the correct and safe operating procedures for vehicles, equipment and machinery used in street cleansing
- Understand the procedures for dealing with collected waste, including disposal and recycling
- Correctly clean vehicles, equipment and machinery used in street cleansing
- Store vehicles, equipment and machinery safely and securely
- Remove litter, detritus and debris effectively from designated areas
- Deal with collected waste in accordance with organisational procedures
- Clean and store vehicles, equipment and machinery according to manufacturer's instructions and organisational procedures
Reduce risks to health and safety in the workplaceReal unit · Highfield Qualifications
What you'll be able to do
- Know about their organisation’s health and safety procedures, including emergency procedures and reporting protocols
- Identify potential hazards in the workplace, such as slips, trips, falls, and hazardous substances
- Evaluate the level of risk associated with identified hazards in the workplace
- Identify hazards and assess the associated risks in the workplace, using appropriate risk assessment techniques
- Reduce the risks to health and safety in the workplace by implementing appropriate control measures and following safe working practices
Use a water-fed pole system to clean windows and facadesReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare to operate a water-fed pole system, including checking equipment, assessing risks, and setting up the work area.
- Understand how to operate a water-fed pole system, using correct techniques and following safety guidelines.
- Understand how to maintain a water-fed pole system, including cleaning, inspecting, and storing the equipment.
- Prepare to operate a water-fed pole system, ensuring all necessary equipment is in good working order and the work area is safe.
- Operate a water-fed pole system, cleaning windows and facades effectively and safely.
- Maintain a water-fed pole system, ensuring it is clean, well-maintained, and ready for future use.
Work individually and follow reporting procedures in a cleaning environmentReal unit · Highfield Qualifications
What you'll be able to do
- Ensure own safety when working individually when cleaning.
- Know the expected standards of behaviour in the workplace.
- Carry out work individually in a cleaning environment.
- Follow procedures when working individually.
- Ensure own safety when working individually when cleaning.
- Carry out work individually in a cleaning environment.
Work safely at heightsReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to work safely at heights, including the relevant legislation, regulations, and organisational procedures.
- Work safely at heights, following established procedures and using appropriate safety equipment.
Work with others and follow reporting proceduresReal unit · Highfield Qualifications
What you'll be able to do
- Know the organisation's policies and procedures relevant to working with others and reporting incidents
- Work effectively as part of a team, contributing to shared goals and supporting colleagues
- Recognise and resolve difficult situations that may arise when working with others, and who to report them to
- Work collaboratively as part of a team to achieve common objectives
- Accurately record and report any incidents, disagreements or concerns in accordance with organisational procedures
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Maintenance Technician
Your career here is what you make it. We'll give you the tools, the training, and the opportunities; you bring the drive and the willingness to learn. The sky's the limit if you're prepared to put in the work.
See the whole journey →Showing 6 roles, drawn from 19 job records mapped to this qualification.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit covers the preparation and execution of maintenance and minor repairs, including identifying typical maintenance types, required tools and equipment, and the importance of risk assessments. Learners will gain practical skills to prepare for and carry out maintenance tasks safely and effectively.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Highfield Level 2 Certificate in Cleaning and Support Services Skills (RQF)
22 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Carry out maintenance and minor repairs
- Clean and maintain external surfaces and areas
- Clean and maintain internal surfaces and areas
- Clean and maintain soft floors and furnishings
- Clean confined spaces
- Clean food areas
and 16 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.