How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
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These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Carry out maintenance and minor repairs Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs.
- Understand how to carry out maintenance and minor repairs.
- Prepare to carry out maintenance and minor repairs.
- Carry out maintenance and minor repairs.
Clean and maintain external surfaces and areas Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare for cleaning and maintaining external surfaces and areas, including risk assessments and selection of appropriate equipment and materials.
- Understand how to safely and effectively clean and maintain external surfaces and areas, following manufacturer's instructions and industry best practices.
- Complete the cleaning activity, including waste disposal and storage of equipment and materials.
- Prepare to clean and maintain external surfaces and areas, ensuring all necessary resources are available and safety precautions are in place.
- Clean and maintain external surfaces and areas, using appropriate techniques and equipment to achieve desired results.
- Complete the cleaning process, leaving the area clean, safe, and tidy.
Clean and maintain internal surfaces and areas Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare to clean and maintain internal surfaces and areas, including selecting appropriate cleaning materials and equipment.
- Understand how to clean and maintain internal surfaces, using correct techniques and following safety guidelines.
- Complete the cleaning activity, including checking the quality of the work and reporting any issues.
- Prepare to clean and maintain internal surfaces and areas, ensuring all necessary equipment and materials are available and in good working order.
- Clean and maintain internal surfaces, achieving a satisfactory standard of cleanliness and hygiene.
- Complete the cleaning process, leaving the area tidy and reporting any damage or hazards.
Clean and maintain soft floors and furnishings Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare for cleaning soft floors and furnishings, including identifying appropriate cleaning methods and materials
- Understand how to maintain soft floors and furnishings to preserve their appearance and prolong their lifespan
- Prepare to maintain soft floors and furnishings, selecting the correct equipment and products
- Maintain soft floors and furnishings using appropriate techniques and equipment, ensuring a high standard of cleanliness and appearance
Clean confined spaces Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to conduct cleaning in a confined space.
- Understand how to follow organisational requirements for cleaning a confined space.
- Conduct cleaning in a confined space.
- Follow organisational requirements for cleaning a confined space.
Clean food areas Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare to clean food areas.
- Understand how to identify signs of pest infestation in food areas.
- Understand how to clean food areas effectively.
- Understand how to clean food production equipment.
- Understand how to complete the cleaning of food areas, including waste disposal and storage of cleaning equipment.
- Clean food areas.
- Clean food production equipment.
- Complete the cleaning of food areas.
Clean glazed surfaces and facades Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to clean glazed surfaces and façades, selecting appropriate cleaning methods and equipment.
- Understand how to finish cleaning glazed surfaces and façades, and reinstate the work area to a safe and tidy condition.
- Clean glazed surfaces and façades effectively, achieving a streak-free and clean finish.
- Finish cleaning of glazed surfaces and façades, and reinstate the work area, disposing of waste appropriately.
Clean high risk areas Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to prevent the spread of infection and contamination in a high-risk area, adhering to hygiene protocols.
- Understand the procedures to follow before cleaning high-risk areas, including risk assessments and preparation.
- Understand how to carry out cleaning in high-risk areas, using appropriate cleaning agents and techniques.
- Understand the procedures to follow after cleaning high-risk areas, including waste disposal and equipment decontamination.
- Follow procedures to prevent the spread of infection and contamination in a high-risk area effectively.
- Follow the procedures for cleaning high-risk areas, ensuring a safe and hygienic environment.
- Conduct cleaning in high-risk areas, using appropriate equipment and techniques.
- Follow the correct procedures after the cleaning, including waste disposal and reporting.
Clean washrooms and replenish supplies Real unit · Highfield Qualifications
What you'll be able to do
- Prepare for cleaning washrooms, including gathering necessary equipment and materials.
- Carry out cleaning of washrooms, following established procedures and hygiene standards.
- Replenish supplies and reinstate the work area after cleaning washrooms.
- Prepare to clean washrooms efficiently and effectively.
- Clean washrooms to a high standard of hygiene, using appropriate cleaning agents and techniques.
- Replenish supplies and reinstate the work area, ensuring the washroom is ready for use.
Clean, maintain and protect semi-hard and hard floors Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare to clean semi-hard and hard floors, including identifying floor types and selecting appropriate cleaning methods and materials.
- Understand how to safely and effectively clean semi-hard and hard floors, following manufacturer's instructions and industry best practices.
- Understand how to treat semi-hard and hard floors, including applying appropriate treatments to maintain their appearance and durability.
- Understand how to protect hard floors from damage, including using appropriate mats and barriers.
- Prepare to clean semi-hard and hard floors, ensuring all necessary resources are available and safety precautions are in place.
- Clean semi-hard and hard floors, using appropriate techniques and equipment to achieve desired results.
- Protect hard floors, implementing preventative measures to minimise wear and tear.
Communicate effectively in the workplace Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to communicate effectively with others in the workplace, taking into account different communication methods and individual needs.
- Understand how to accurately record information in the workplace, using appropriate methods and formats.
- Understand how to pass on information effectively to relevant individuals in the workplace, ensuring clarity and accuracy.
- Communicate effectively with others in the workplace, adapting communication style to suit the situation and audience.
- Accurately record and pass on information in the workplace, following organisational procedures and maintaining confidentiality.
Deal with non-routine waste Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to handle and label non-routine waste in accordance with relevant regulations and guidelines.
- Understand how to handle suspicious items, recognising potential hazards and security risks.
- Understand how to transfer non-routine waste safely and deal with containers appropriately.
- Handle and label non-routine waste safely, using appropriate personal protective equipment (PPE).
- Transfer non-routine waste and deal with containers in a safe and compliant manner.
Deal with routine waste Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to handle routine waste, including identifying different types of waste and appropriate disposal methods.
- Understand how to handle hazardous and suspicious items, following organisational procedures and safety guidelines.
- Understand how to deal with waste containers, including selecting appropriate containers, labelling them correctly, and storing them safely.
- Handle routine waste safely, using appropriate personal protective equipment and following established procedures.
- Deal with waste containers, ensuring they are properly emptied, cleaned, and maintained.
Deep clean equipment and surfaces Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare equipment and surfaces for deep cleaning, including risk assessments and safety precautions
- Understand the correct methods for deep cleaning different types of equipment and surfaces
- Understand how to restore the deep cleaned area to its original condition, ensuring it is safe and ready for use
- Prepare equipment and surfaces for deep cleaning, following health and safety guidelines
- Undertake deep cleaning of equipment and surfaces using appropriate techniques and materials
- Restore the work area for use, ensuring it is clean, safe and organised
Develop yourself in the job role Real unit · Highfield Qualifications
What you'll be able to do
- Develop oneself in the job role, including identifying opportunities for professional development and setting personal goals.
- Develop oneself in the job role, by actively participating in training, seeking feedback, and reflecting on performance.
Perform street cleansing manually Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to remove litter, detritus and debris from grounds effectively.
- Understand how to maintain waste collection points in a safe and hygienic condition.
- Remove litter, detritus and debris from grounds using appropriate methods and equipment.
- Maintain waste collection points according to established procedures.
Perform street cleansing mechanically Real unit · Highfield Qualifications
What you'll be able to do
- Understand the procedures for removing litter, detritus and debris from designated areas
- Understand the correct and safe operating procedures for vehicles, equipment and machinery used in street cleansing
- Understand the procedures for dealing with collected waste, including disposal and recycling
- Correctly clean vehicles, equipment and machinery used in street cleansing
- Store vehicles, equipment and machinery safely and securely
- Remove litter, detritus and debris effectively from designated areas
- Deal with collected waste in accordance with organisational procedures
- Clean and store vehicles, equipment and machinery according to manufacturer's instructions and organisational procedures
Reduce risks to health and safety in the workplace Real unit · Highfield Qualifications
What you'll be able to do
- Know about their organisation’s health and safety procedures, including emergency procedures and reporting protocols
- Identify potential hazards in the workplace, such as slips, trips, falls, and hazardous substances
- Evaluate the level of risk associated with identified hazards in the workplace
- Identify hazards and assess the associated risks in the workplace, using appropriate risk assessment techniques
- Reduce the risks to health and safety in the workplace by implementing appropriate control measures and following safe working practices
Use a water-fed pole system to clean windows and facades Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to prepare to operate a water-fed pole system, including checking equipment, assessing risks, and setting up the work area.
- Understand how to operate a water-fed pole system, using correct techniques and following safety guidelines.
- Understand how to maintain a water-fed pole system, including cleaning, inspecting, and storing the equipment.
- Prepare to operate a water-fed pole system, ensuring all necessary equipment is in good working order and the work area is safe.
- Operate a water-fed pole system, cleaning windows and facades effectively and safely.
- Maintain a water-fed pole system, ensuring it is clean, well-maintained, and ready for future use.
Work individually and follow reporting procedures in a cleaning environment Real unit · Highfield Qualifications
What you'll be able to do
- Ensure own safety when working individually when cleaning.
- Know the expected standards of behaviour in the workplace.
- Carry out work individually in a cleaning environment.
- Follow procedures when working individually.
- Ensure own safety when working individually when cleaning.
- Carry out work individually in a cleaning environment.
Work safely at heights Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to work safely at heights, including the relevant legislation, regulations, and organisational procedures.
- Work safely at heights, following established procedures and using appropriate safety equipment.
Work with others and follow reporting procedures Real unit · Highfield Qualifications
What you'll be able to do
- Know the organisation's policies and procedures relevant to working with others and reporting incidents
- Work effectively as part of a team, contributing to shared goals and supporting colleagues
- Recognise and resolve difficult situations that may arise when working with others, and who to report them to
- Work collaboratively as part of a team to achieve common objectives
- Accurately record and report any incidents, disagreements or concerns in accordance with organisational procedures
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 2 records
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 17 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Maintenance Technician
This work can lead to supervising other technicians, or managing maintenance and engineering across whole buildings or portfolios.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Carry out maintenance and minor repairsClean and maintain external surfaces and areasClean and maintain internal surfaces and areasClean and maintain soft floors and furnishingsClean confined spacesClean food areasClean glazed surfaces and facadesClean high risk areas
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Work individually and follow reporting procedures in a cleaning environment” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Carry out maintenance and minor repairs, one of this qualification's own units.
Applied to your work in any of these jobs
This unit covers the preparation and execution of maintenance and minor repairs, including identifying typical maintenance types, required tools and equipment, and the importance of risk assessments. Learners will gain practical skills to prepare for and carry out maintenance tasks safely and effectively.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 2 Certificate in Cleaning and Support Services Skills (RQF)
22 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Carry out maintenance and minor repairs
- Clean and maintain external surfaces and areas
- Clean and maintain internal surfaces and areas
- Clean and maintain soft floors and furnishings
- Clean confined spaces
- Clean food areas
and 16 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.