These are the units Skillsfirst Awards Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Skillsfirst Awards Ltd. It does the teaching and the mapping. Skillsfirst Awards Ltd sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Contribute to the control of resources Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Contribute to the control of resources
- Understand how to contribute to the control of resources
Contribute to the implementation of systems and best practice in cleaning Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand how systems and processes for cleaning are implemented
- Understand how to monitor and evaluate cleaning systems and processes
- Implement systems and processes for cleaning and communicate these to staff
- Monitor, evaluate and provide feedback on systems and processes
Develop and implement a risk assessment plan in own area of responsibilty Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the legal requirements and personal responsibilities for health and safety within an organisation.
- Promote the importance of health and safety practices.
- Ensure that hazards and risks are identified and managed in own area of responsibility.
- Monitor and review health and safety performance and policy in own area of responsibility.
Encourage colleague involvement in recycling Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand how to encourage and involve colleagues in recycling
- Promote recycling to colleagues
- Resolve problems which could affect the recycling of materials
- Know regulation, procedures and requirements for recycling
Examine staff turnover issues and recruit staff in a cleaning environment Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand how to examine staff turnover in a cleaning environment
- Understand the recruitment and selection process in a cleaning environment
- Examine staff turnover in a cleaning environment
- Follow the recruitment and selection process in a cleaning environment
Give customers a positive impression of yourself and your organisation. Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Implement quality management systems Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the importance of quality management systems
- Implement quality management systems
Maintain a sustainable environment in cleaning Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand how approved working practices can minimise the risk to the environment
- Know the legislative requirements and types of environmental damage that may occur
- Ensure that staff carry out cleaning activities in a sustainable manner
- Contribute to review policies and procedures on environmental protection and sustainability
Monitor and solve customer service problems Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Solve immediate customer service problems
- Identify repeated customer service problems and options for solving them
- Take action to avoid the repetition of customer service problems
- Understand how to monitor and solve customer service problems
Principles of managing and resolving conflict in the workplace Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand how conflicts can arise affecting performance in the workplace
- Understand how to resolve conflict in the workplace
- Understand legal and organisational requirements concerning conflict
Provide guidance, resources and support to enable staff to minimise the risks of spreading infection when cleaning Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand organisational procedures and working practices for infection control in order to be able to support staff
- Give guidance to staff on policy and legislation regarding infection control
- Provide technical information regarding infection control
- Support staff in their infection control practices
- Support staff to deal with problems relating to infection control
Set objectives and provide support for team members Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Communicate a team’s purpose and objectives to the team members.
- Develop a plan with team members showing how team objectives will be met.
- Support team members identifying opportunities and providing support.
- Monitor and evaluate progress and recognise individual and team achievement.
Supervise cleaning staff Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand how to plan the work of cleaning staff
- Understand how to monitor the work of cleaning staff
- Understand how to give cleaning staff feedback on their work
- Plan the work of cleaning staff
- Monitor the work of cleaning
- Give cleaning staff feedback on their work
Supervise the cleaning of food areas Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the procedures in place to commence the cleaning operation
- Know the protocols of the cleaning operation
- Understand the procedures in place to handle any problems or issues
- Cascade to staff relevant information
- Supervise the undertaking of the cleaning operation
- Manage problems or issues in an effective and professional manner
Support equality, diversity and individual rights in the workplace Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the terms equality, diversity and discrimination
- Understand the legislation which provides equality in the workplace
- Understand how behaviour can support equality and diversity in the workplace
- Understand the importance of promoting equality and valuing diversity in the workplace
Train and develop cleaning staff Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand organisational requirements and responsibilities for training
- Understand how to contribute to the assessment of an individual’s training and development needs
- Understand how to train staff to quality and performance standards
- Understand how to provide feedback on progress and performance
- Contribute to the assessment of an individual’s training needs
- Train staff effectively
- Provide feedback on progress and performance
Understanding performance management Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the value of assessing performance to meet organisational and individual needs
- Manage performance of individuals in the team
- Understand the value of feedback in the workplace
- Manage underperformance in the workplace
Working in Facilities Services Real unit · Skillsfirst Awards Ltd
What you'll be able to do
- Know about the nature and range of services offered in the Facilities sector
- Know about employment in the Facilities Services sector
- Understand the contribution Facilities Services make to organisations
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Clean, disinfect and remove spillages of blood and other body fluids to minimise the risk of infection
- Standard
Contribute to Maintaining the Required Standard of Cleanliness of Clean-Rooms
- Standard
Contribute to safe, sustainable cleaning and circular economy
- Standard
Contribute to the Implementation of Cleaning Systems and Best Working Practice
- Standard
Minimise the risk of spreading infection by cleaning, disinfecting and maintaining environments
- Standard
Provide guidance, resources and support to enable staff to minimise the risk of spreading infection
- Standard
Provide management guidance, resources and support to staff to minimise the risk of infection
- Standard
Provide management guidance, resources, and support to staff to minimise the risk of infection
- Standard
Supervise the Cleaning of Food Premises
- Standard
Supervise the cleaning of food premises
- Standard
Supervise the work of cleaning staff
- Standard
Support Equality, Diversity and Individual Rights in Facilities Management
- Standard
Train cleaning staff
- Standard
Train staff in cleaning
- Standard
Work in a safe way that does not harm the environment
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
Where this can lead
Senior Environmental Services Manager
This role can lead to senior positions overseeing facilities or support services, or into wider operational leadership such as a chief operating officer.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Skillsfirst Awards Ltd rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Contribute to the control of resourcesContribute to the implementation of systems and best practice in cleaningDevelop and implement a risk assessment plan in own area of responsibiltyEncourage colleague involvement in recyclingExamine staff turnover issues and recruit staff in a cleaning environmentGive customers a positive impression of yourself and your organisation.Implement quality management systemsMaintain a sustainable environment in cleaning
Each one is a real unit registered against this qualification.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Clean, disinfect and remove spillages of blood and other body fluids to minimise the risk of infection
- Contribute to Maintaining the Required Standard of Cleanliness of Clean-Rooms
- Contribute to safe, sustainable cleaning and circular economy
- Contribute to the Implementation of Cleaning Systems and Best Working Practice
- Minimise the risk of spreading infection by cleaning, disinfecting and maintaining environments
- Provide guidance, resources and support to enable staff to minimise the risk of spreading infection
- Provide management guidance, resources and support to staff to minimise the risk of infection
- Provide management guidance, resources, and support to staff to minimise the risk of infection
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
This qualification is no longer awarded.
Ofqual lists it as no longer awarded, so it cannot be started today. The last day to be awarded it was 30 June 2014. It is here because people still hold it.
These are open to new learners in the same subject.
- FDQ Level 3 Diploma in Cleaning Supervision Skills
- ABBE Level 3 Certificate in Residential Property Advice and Practice (Property Management)
- ABBE Level 3 Diploma in Professional Residential Property Letting and Management
- ATHE Level 3 Diploma in Business and Management
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.