01What it is
These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NCFE. It does the teaching and the mapping. NCFE sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
02The units
What each unit actually teaches you to do
Agree a budget Real unit · NCFE
What you'll be able to do
- Understand how to develop budgets,
- Agree a budget
Analyse and report data Real unit · NCFE
What you'll be able to do
- Understand how to organise and evaluate data that has been researched,
- Understand how to report data that has been researched,
- Analyse and evaluate data,
- Report data
Assess, manage and monitor risk in a business environment Real unit · NCFE
What you'll be able to do
- Understand how to assess, manage and monitor risk in a business environment
- Assess, manage and monitor risk in an organisation
Chair meetings Real unit · NCFE
What you'll be able to do
- Understand the role of the chair in meetings,
- Prepare for chairing a meeting,
- Chair a meeting using interpersonal and organisational skills,
- Follow up and evaluate a meeting that has been chaired
Co-ordinate an event Real unit · NCFE
What you'll be able to do
- Understand the role of an event co-ordinator in managing an event to meet the objectives of the brief,
- Understand the activities required when co-ordinating an event,
- Co-ordinate an event
Communicate in a business environment Real unit · NCFE
What you'll be able to do
- Understand the purpose of planning communication,
- Understand how to communicate in writing,
- Understand how to communicate verbally,
- Understand the purpose and value of feedback in developing communication skills,
- Plan communication,
- Communicate in writing,
- Communicate verbally,
- Identify and agree ways of further developing communication skills
Contribute to innovation in a business environment Real unit · NCFE
What you'll be able to do
- Understand the purpose and benefits of innovation in a business environment
- Understand how to research, develop and review ideas for new approaches and solutions
- Understand how to present suggestions for new approaches and solutions
- Research and develop ideas for new approaches and solution
- Present suggestions for new approaches and solutions
- Evaluate, review and make suggestions for new approaches and solutions
Contribute to running a project Real unit · NCFE
What you'll be able to do
- Understand how to contribute to agree to a project brief,
- Understand how to contribute to a project,
- Understand the purpose of contributing to the evaluation of a project,
- Contribute to preparing and planning a project,
- Contribute to running a project,
- Contribute to evaluating the outcomes of a project
Deliver a presentation Real unit · NCFE
What you'll be able to do
- Understand the purpose of preparing for and evaluating a presentation
- Understand the techniques used in enhancing a presentation
- Prepare for delivery of a presentation
- Deliver a presentation
- Evaluate a presentation
Deliver, monitor and evaluate customer service to external customers Real unit · NCFE
What you'll be able to do
- Understand the meaning of external customers
- Know the types of products and services relevant to external customers
- Understand how to deliver customer service that meets or exceeds external customer expectations
- Understand the purpose of quality standards and timescales for customer service to external customers
- Understand how to deal with customer service problems for external customers
- Understand how to monitor and evaluate external customer service and the benefits of this
- Build positive working relationships with external customers
- Deliver external customer se
Deliver, monitor and evaluate customer service to internal customers Real unit · NCFE
What you'll be able to do
- Understand the meaning of internal customer
- Know the types of products and services relevant to internal customers
- Understand how to deliver customer service that meets or exceeds internal customer expectations
- Understand the purpose of quality standards and timescales for delivering customer service
- Understand how to deal with internal customer service problems
- Understand how to monitor and evaluate internal customer service and the benefits of this
- Build positive working relationships with internal customers
- Deliver customer services to agreed quality standards a
Design and develop an information system Real unit · NCFE
What you'll be able to do
- Understand the purpose of information systems in a business environment,
- Understand how to design and develop an information system,
- Design and develop an information system
Develop a presentation Real unit · NCFE
What you'll be able to do
- Understand the purpose of preparing for and evaluating a presentation
- Develop a presentation
Evaluate and improve own performance in a business environment Real unit · NCFE
What you'll be able to do
- Understand how to evaluate and improve own performance,
- Evaluate and improve own performance using feedback from others,
- Use evaluation and feedback to develop and use a learning plan
Evaluate and solve business problems Real unit · NCFE
What you'll be able to do
- Understand business problems, their causes and impact,
- Understand techniques for solving business problems,
- Understand organisational and regulatory factors that influence solutions to business problems,
- Understand how to evaluate approaches to solving business problems,
- Recognise and analyse business problems,
- Plan and carry out own solution to business problems,
- Evaluate own solution to a business problem
Evaluate the organisation of business travel or accommodation Real unit · NCFE
What you'll be able to do
- Understand the purpose and processes of evaluating business travel or accommodation arrangements
- Evaluate business travel or accommodation arrangements
Implement, monitor and maintain administrative services Real unit · NCFE
What you'll be able to do
- Understand how to implement administrative services
- Understand how to monitor administrative services
- Understand how to maintain administrative services
- Implement administrative services for an organisation
- Monitor administrative services
- Maintain administrative services
Implement, monitor and review change Real unit · NCFE
What you'll be able to do
- Understand the purpose and benefits of implementing change
- Understand the role of the team and individuals in implementing change
- Understand the implications of implementing change
- Understand the purpose and benefits of communication when implementing change
- Understand the purpose and benefits of negotiation and dealing with problems when implementing change
- Monitor and review change and understand the purpose and benefits of doing so
- Implement change for a team
- Monitor and review change
Invite tenders and select contractors Real unit · NCFE
What you'll be able to do
- Understand tendering procedures
- Understand how to evaluate tenders
- Understand principles for negotiating a contract
- Follow procedures for handling tenders
- Identify and select contractor(s)
- Negotiate and agree a contract
Make decisions in a business environment Real unit · NCFE
What you'll be able to do
- Understand the purpose and process of decision-making
- Understand how to prepare to make decisions
- Understand how to make decisions
- Understand how to assess decisions and their effects
- Prepare background information to make decisions
- Make decisions
- Assess contributions to decision-making
Manage a project Real unit · NCFE
What you'll be able to do
- Understand the nature and purpose of projects
- Understand how to prepare and plan a project
- Understand how to run a project
- Understand purpose and benefits of evaluating a project and ways of evaluating projects
- Manage the preparation and planning of a project
- Manage a project
- Evaluate the outcomes of a project
Manage an office facility Real unit · NCFE
What you'll be able to do
- Understand how to provide, maintain and manage an office facility that meets the expectations of its users,
- Understand how to deal with problems when managing office facilities and equipment,
- Understand the purpose of health, safety, access and security requirements in an office,
- Manage an office facility
Manage and be accountable for own performance in a business environment Real unit · NCFE
What you'll be able to do
- Understand how to work effectively and be accountable for own work
- Understand how to behave in a way that supports effective working
- Plan, negotiate and be accountable for own work
- Behave in a way that supports effective working
Manage and evaluate an information system Real unit · NCFE
What you'll be able to do
- Understand how to manage an information system
- Understand how to review and further develop an information system
- Manage an information system
- Evaluate an information system
Manage budgets Real unit · NCFE
What you'll be able to do
- Understand the purpose of budgets,
- Understand how to manage budgets,
- Understand how to report performance against budgets,
- Manage budgets,
- Monitor budgets
Manage physical resources Real unit · NCFE
What you'll be able to do
- Understand the importance of sustainability when using physical resources.,
- Identify resource requirements for own area of responsibility.,
- Obtain required resources for own area of responsibility.,
- Monitor and review the quality and usage of resources in own area of responsibility.
Manage the environmental impact of work activities Real unit · NCFE
What you'll be able to do
- Understand the legal requirements and environmental policies that impact on own area of responsibility.
- Understand how to assess the impact of work activities on the environment and how this can be minimised.
- Assess and report on the environmental impact of work activities in own area of responsibility.
- Organise work activities and resource use to minimise environmental impact.
- Promote ongoing improvement in environmental performance.
Monitor and evaluate contracts Real unit · NCFE
What you'll be able to do
- Understand monitoring procedures
- Understand how to evaluate contractor(s) performance
- Monitor the performance of contractors
- Evaluate the performance of contractor(s)
Monitor and solve customer service problems Real unit · NCFE
What you'll be able to do
- Solve immediate customer service problems
- Identify repeated customer service problems and options for solving them
- Take action to avoid the repetition of customer service problems
- Understand how to monitor and solve customer service problems
Monitor information systems Real unit · NCFE
What you'll be able to do
- Understand how to monitor an information system
- Understand how to review and further develop an information system
- Monitor an information system
Negotiate in a business environment Real unit · NCFE
What you'll be able to do
- Understand how to prepare for negotiations
- Understand how to conduct negotiations
- Understand how to complete negotiations
- Prepare for negotiation
- Conduct negotiations
- Complete negotiations
Order products and services Real unit · NCFE
What you'll be able to do
- Understand how to identify, select and negotiate the supply of products and services
- Understand organisational requirements and policies for the ordering and supply of products and services
- Understand how to monitor, evaluate and improve procedures for the ordering and supply of products and services
- Follow organisational procedures for the ordering and supply of products and services
- Maintain relationships with suppliers of products and services and deal with problems
- Monitor, evaluate and make recommendations to improve the ordering and supply of produc
Organise business travel or accommodation Real unit · NCFE
What you'll be able to do
- Understand the range of information, requirements and procedures that may be needed for all types of business travel or accommodation arrangements
- Understand the types of problems that may occur with business travel or accommodation arrangements and how to deal with them
- Organise different types of business travel or accommodation arrangements
Plan and organise an event Real unit · NCFE
What you'll be able to do
- Understand the role of an event organiser in planning an event
- Understand the arrangements to be made when planning and organising an event
- Understand the different types of venues and resources needed for different types of events
- Plan and organise an event
Plan and organise meetings Real unit · NCFE
What you'll be able to do
- Understand the arrangements and actions required for planning and organising meetings
- Prepare for a meeting
- Support running a meeting
- How to follow up a meeting
Plan change across teams Real unit · NCFE
What you'll be able to do
- Understand the purpose and benefits of planning change across teams,
- Understand the role of teams and individuals in planning change across teams,
- Understand the purpose and benefits of communication when planning change across teams,
- Understand the purpose and benefits of negotiation and dealing with problems when planning change across teams,
- Identify and develop opportunities for change across teams,
- Plan for change across teams
Plan change for a team Real unit · NCFE
What you'll be able to do
- Understand the purpose and value of planning change,
- Understand the role of the team and individuals in planning change,
- Understand the purpose and value of communication when planning change,
- Understand the purpose and value of negotiation and dealing with problems when planning change,
- Identify and develop opportunities for change for a team,
- Plan change for a team
Plan, organise and control customer service operations Real unit · NCFE
What you'll be able to do
- Plan customer service operations
- Supervise customer service operations
- Deal with problems relating to customer service operations
- Understand how to plan, organise and control customer service operations
Prepare specifications for contracts Real unit · NCFE
What you'll be able to do
- Understand work contracts,
- Understand how to prepare for selection,
- Prepare specifications for work,
- Agree selection criteria
Prepare, co-ordinate and monitor operational plans Real unit · NCFE
What you'll be able to do
- Understand factors affecting the preparation, co-ordination and monitoring of operational plans,
- Understand how to prepare operational plans,
- Prepare operational plans,
- Co-ordinate and monitor operational plans
Propose and design administrative services Real unit · NCFE
What you'll be able to do
- Understand factors affecting the design of administrative services,
- Understand how to develop designs for administrative services,
- Understand how to consult on designs for administrative services,
- Understand how to support the agreement of designs for administrative services,
- Propose administrative services,
- Design administrative services from specifications,
- Agree a design for administrative services
Provide leadership and direction for own area of responsibility Real unit · NCFE
What you'll be able to do
- Lead in own area of responsibility.
- Provide direction and set objectives in own area of responsibility.
- Communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Assess own leadership performance.
Recruit staff in own area of responsibility Real unit · NCFE
What you'll be able to do
- Review human resource requirements to meet business objectives in own area of responsibility.,
- Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements.,
- Participate in the recruitment and selection process.,
- Evaluate the recruitment and selection process and identify improvements for the future.
Support sustainability in a business environment Real unit · NCFE
What you'll be able to do
- Understand the purpose of keeping waste to a minimum in a business environment, and the procedures to follow
- Understand procedures for disposal of hazardous materials
- Understand ways of supporting and maintaining sustainability in an organisation
- Support the minimisation waste in an organisation
- Support the maintenance of procedures for the disposal of hazardous waste in an organisation
- Support and maintain sustainability in an organisation
Support the design and development of an information system Real unit · NCFE
What you'll be able to do
- Understand the purpose of supporting the design and development of an information system,
- Understand how to contribute to the design and development of an information system,
- Contribute to the design and development of an information system
Support the purpose and values of an organisation Real unit · NCFE
What you'll be able to do
- Understand the place of organisations within sectors
- Understand how to work in ways that support organisational purposes and values
- Understand the purpose and benefits of respecting, helping and supporting other people at work
- Understand how to maintain security and confidentiality at work and deal with concerns
- Support the purpose and values of an organisation
- Help, respect and support other people at work in an organisation
- Maintain security and confidentiality in an organisation
Use customer service as a competitive tool Real unit · NCFE
What you'll be able to do
- Organise customer service to gain a competitive advantage
- Deliver a competitive service
- Understand how to use customer service as a competitive tool
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Agree a Budget
- Standard
Contact hirers and establish recruitment requirements
- Standard
Contribute to innovation in a business environment
- Standard
Contribute to the preparation of a contract for the procurement of goods, services or works
- Standard
Design IT Service Desk Solutions
- Standard
Develop a presentation
- Standard
Draft Budgets
- Standard
Establish, implement and maintain administrative services in conservation and building control
- Standard
Implement, monitor and review change
- Standard
Invite tenders and select contractors
- Standard
Maintain Budgets
- Standard
Manage Budgets
- Standard
Manage a project
- Standard
Manage activities to meet requirements
- Standard
Manage office facilities, resources and equipment
- Standard
Manage relationships during benefits realisation programmes for IT enabled systems
- Standard
Manage the Environmental Impact of Your Work
- Standard
Manage the selection and negotiation of contracts for the production team, crew, suppliers and others
Showing 18 of 34 standards these units map to.
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 4 records
- 2 records
- 3 records
- 2 records
- 1 record
Showing 6 roles, drawn from 66 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Head of Office Services
This work can lead to workplace strategy roles, shaping how offices are designed and used, or to managing property and facilities across an entire organisation.
See the whole journey05The credits
The credits, and who awards them
Level 4 credits are regulated, and they are awarded by NCFE rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Agree a budgetAnalyse and report dataAssess, manage and monitor risk in a business environmentChair meetingsCo-ordinate an eventCommunicate in a business environmentContribute to innovation in a business environmentContribute to running a project
Each one is a real unit registered against this qualification.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
NCFE Level 4 NVQ Certificate in Business and Administration (QCF)
- Agree a Budget
- Contact hirers and establish recruitment requirements
- Contribute to innovation in a business environment
- Contribute to the preparation of a contract for the procurement of goods, services or works
- Design IT Service Desk Solutions
- Develop a presentation
- Draft Budgets
- Establish, implement and maintain administrative services in conservation and building control
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
This qualification is no longer awarded.
Ofqual lists it as no longer awarded, so it cannot be started today. The last day to be awarded it was 31 August 2017. It is here because people still hold it.
These are open to new learners in the same subject.
- BIIAB Level 4 Diploma in Business Administration (NVQ)
- City & Guilds Level 4 NVQ Diploma in Business Administration
- Focus Awards Level 4 NVQ Diploma in Business Administration (RQF)
- iCQ Level 4 NVQ Diploma in Business Administration (RQF)
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.