01What it is
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City and Guilds of London Institute. It does the teaching and the mapping. City and Guilds of London Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
02The units
What each unit actually teaches you to do
Analysing Spreadsheets and Graphs Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to input and amend data in spreadsheet software accurately
- Understand how to use formulae and functions in spreadsheets
- Understand how to produce complex charts from data and pivot table
- Understand how to use formatting and alignment techniques in spreadsheet(s) and graphs/charts
- Understand how to save and print spreadsheet(s) and graphs/charts
Apply personal skills Real unit · City and Guilds of London Institute
What you'll be able to do
- Apply Health and Safety responsibilities and regulations.
- Carry out personal responsibilities
- Work effectively within the business environment
- Develop productive working relationships
Apply work skills Real unit · City and Guilds of London Institute
What you'll be able to do
- Carry out responsibilities at work
- Work effectively in a business environment
- Plan for innovation and change
- Provide leadership
- Implement work roles
Carry out your responsibilities at work Real unit · City and Guilds of London Institute
What you'll be able to do
- Communicate spoken and written information
- Plan and be accountable for own work
- Improve own performance using feedback
- Improve own performance using a learning plan
- Behave in a way that supports effective working
- Understand the importance of effective communication
- Focus actively on what others are communicating
- Structure and present information clearly and accurately
- Understand the importance of adapting communication to meet the needs of different audiences
- Understand how non-verbal communication affects
Creating an IT Solution Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to produce a detailed specification of a document-based IT solution to a professional standard
- Plan a document-based IT solution
- Create a document-based IT solution to a professional standard
- Review a document-based IT solution
- Evaluate the document-based IT solution
- Produce support documentation for users and maintainers of the solution to a professional standard
Design and produce documents Real unit · City and Guilds of London Institute
What you'll be able to do
- Design and produce documents
- Understand the importance of producing high quality and attractive documents
- Know different types of documents that may need to be produced in a business and administration environment, and different types of document style
- Know different formats in which the text may be presented, and understand the purpose of each
- Understand the importance of agreeing the purpose, content, style, quality standards and deadlines for documents
- Know the different types of technology available for inputting, formatting and editing text and their main features
- Know th
Develop productive working relationships with colleagues Real unit · City and Guilds of London Institute
What you'll be able to do
- Develop productive working relationships with colleagues
- Develop productive working relationships with colleagues
- Behave appropriately in developing productive working relationships with colleagues
Ensuring effective work within the Business environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Explain the operation of the organisation
- Apply legislation within the business environment
- Monitor the meeting of organisational requirements
- Plan the work of self and others
- Continuously improve self, others and the organisation
- Manage and improve communication and information systems
- Explain the use of information technology
Improving the quality of administrative services Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand the key issues and stages of introducing improvements to administrative services
- Understand, and be able to evaluate, the requirements for effective working with others
- Understand, and be able to evaluate, the ways in which administrators ensure effective management of information
- Understand, and be able to evaluate, the principles that underpin the continuing professional development of the administrator
Make a presentation Real unit · City and Guilds of London Institute
What you'll be able to do
- Organise activity before a presentation
- Organise activity during a presentation
- Organise activity after a presentation
- Understand the advantages and disadvantages of using presentations to provide information
- Know different ways of making presentations and their features
- Understand the importance of agreeing the purpose, content, style and timing of presentations before planning and preparation
- Prepare presentations so they are attractive, interesting, concise and informative
- Understand the importance of practising presentations and know how
Manage and evaluate customer relations Real unit · City and Guilds of London Institute
What you'll be able to do
- Identify customer needs and expectations
- Deliver services
- Monitor and evaluate services
- Understand what is meant by ‘customer’ and know who customers are likely to be in a business and administration environment
- Understand the importance of effective and efficient customer service in an organisation
- Understand the importance of building positive working relationships with customers, and know how to do so
- Identify and confirm customer needs
- Know and understand the types of quality standards that are relevant to a person monitoring and evaluati
Manage diary systems Real unit · City and Guilds of London Institute
What you'll be able to do
- Use and manage a diary system
- Know why it is important to use diary systems to plan and co-ordinate activities and resources
- Know about the different types of diary systems, their advantages and disadvantages, and the different situations for which they are appropriate
- Understand the principles of how to use different types of diary systems
- Understand the importance of obtaining relevant information about requested diary entries and changes
- Know the types of information needed for diary entries and changes
- Understand the importance of prioritising requests
- Priori
Managing the business environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Explain the operation of the organisation
- Apply legislation within the business environment
- Monitor the meeting of organisational requirements
- Plan the work of self and others
- Continuously improve self, others and the organisation
- Manage and improve communication and information systems
Monitor information systems Real unit · City and Guilds of London Institute
What you'll be able to do
- Introduce an information system
- Monitor an information system
- Understand the importance of managing information effectively and efficiently in an organisation
- Know the types of information that need to be managed in a business
- Know and understand the types of information systems available, and know their main features
- Understand the importance of identifying and agreeing user needs for an information system, and of having specifications based on them
- Choose an information system based on identified user needs
- Understand the importance of training use
Organise and coordinate events Real unit · City and Guilds of London Institute
What you'll be able to do
- Organise activity before an event
- Organise activity at an event
- Organise activity after an event
- Understand the importance of planning and managing events effectively and efficiently
- Understand and know the role of an event organiser
- Know and understand the types of events that may be organised in a business and administration environment, and their main features
- Understand the importance of agreeing a brief and budget for events
- Know the types of information that delegates will need
- Know and understand how to identify suitable venues for different type
Organise business travel and accommodation Real unit · City and Guilds of London Institute
What you'll be able to do
- Organise business travel and accommodation
- Understand the importance of, and know how to organise business travel and accommodation effectively and efficiently
- Know the main types of business travel and accommodation arrangements used in a business and administration environment and the procedures to follow for making them
- Understand the importance of confirming a brief and budget for travel and accommodation
- Know the common sources of information, and facilities that are available to make business travel and accommodation arrangements
- Keep records of business trave
Plan and implement innovation and change Real unit · City and Guilds of London Institute
What you'll be able to do
- Plan opportunities for change
- Implement change
- Understand the importance of change and innovation to organisations, individuals and teams
- Know and understand how to engage teams and individuals in the whole change process
- Encourage teams and individuals to feel they are contributing to the change process
- Understand the impact of change and innovation on teams and individuals, and know how to manage this impact to achieve positive outcomes
- Know and understand how teams and individuals can challenge existing ways of working creatively and constructively
- U
Plan and run projects Real unit · City and Guilds of London Institute
What you'll be able to do
- Plan projects
- Run projects
- Understand the importance of defining a project’s purpose, aims and objectives
- Know different project planning methodologies and be able to relate these to different types of project planned and run in a business and administration environment
- Know different methods for monitoring a project
- Know who to approach for advice on problems
- Understand the importance of being flexible and adapting a project’s plans when necessary
- Understand the importance of achieving a project’s outcomes within agreed timescales
- Report the outcomes
Plan, organise and support meetings Real unit · City and Guilds of London Institute
What you'll be able to do
- Prepare for meetings
- Support meetings
- Organise activity after meetings
- Understand the role of a person organising and supporting meetings
- Know the requirements for planning and supporting meetings effectively and efficiently
- Understand that there are different types of meetings, and know their main features
- Understand the importance of planning meetings, and agreeing a brief for meetings
- Know the main points that should be covered by an agenda and meeting papers
- Know the types of information that attendees will need
- Identify suitable venues
Prepare text from notes Real unit · City and Guilds of London Institute
What you'll be able to do
- Prepare text from notes
- Understand the importance of meeting quality standards and deadlines
- Know the different types of technology available for inputting, formatting and editing text and their main features
- Know the different types of documents that may be need to be produced from notes and the formats to follow
- Understand the difference between producing text from own notes and producing text from the notes of others
- Understand the importance of agreeing the purpose, format and deadline for the text
- Understand the importance of accuracy when preparing text
- Ch
Prepare text from recorded audio instructions Real unit · City and Guilds of London Institute
What you'll be able to do
- Prepare text from recorded audio instructions
- Know the different types of technology available for playing back recordings, inputting, formatting and editing text and their main features
- Know the different types of documents that may need to be produced from audio recordings, and the formats to follow
- Understand the importance of agreeing the purpose, format and deadline for the text
- Understand the importance of accuracy when preparing text
- Check text for accuracy and correctness, including spelling and grammar, and understand the importance of checking text
- Unders
Prepare text from shorthand Real unit · City and Guilds of London Institute
What you'll be able to do
- Prepare text from shorthand
- Understand the importance of meeting quality standards and deadlines
- Know the different types of technology available for inputting, formatting and editing text and their main features
- Know the different types of documents that may need to be produced from shorthand, and the formats to follow
- Understand the importance of having an effective working relationship with the person giving the dictation
- Understand the importance of agreeing the purpose, format and deadline for the text
- Understand the importance of accuracy when preparing text
- Know how to
Procure products and services Real unit · City and Guilds of London Institute
What you'll be able to do
- Procure products and services
- Monitor and evaluate procurement procedures
- Know what action may be taken to improve efficiency and obtain better value for money
- Write a specification for a product or service
- Understand the importance of sourcing quality products and services, and know ways of doing so
- Select products and services that represent best value for money
- Negotiate best value for money
- Know and understand organisational procurement procedures
- Understand how to create and maintain effective working partnerships
- Know h
Research, analyse and report information Real unit · City and Guilds of London Institute
What you'll be able to do
- Research information
- Analyse and report information
- Understand the importance of researching information efficiently and accurately
- Know a range of types of information that are likely to be needed, researched and analysed in a business and administration environment
- Understand the importance of agreeing aims, objectives and deadlines for research
- Know a range of information sources and search methods that are relevant to a business and administration environment
- Understand the importance of maintaining a record of sources used, and know methods for doing so
- Know
Reviewing administrative functions Real unit · City and Guilds of London Institute
What you'll be able to do
- Understand the function of administration in the purpose of the business
- Understand the factors influencing the nature of administrative systems and procedures
- Understand, and be able to evaluate the ways in which administrators can contribute to the continuous improvement of the business
- Understand and be able to evaluate the main provisions of Health and Safety Legislation as it effects administrators
- Understand the main forms of workplace legislation and its effects on the provision of administrative services
- Understand and be able to evaluate the skills of time and workload management
Supervise an office facility Real unit · City and Guilds of London Institute
What you'll be able to do
- Supervise an office facility
- Know and understand the main health, safety and security requirements that are important to an office environment
- Recognise the types of problems that arise when supervising an office facility and know how to deal with them
- Understand the importance of monitoring office facilities, and know the types of activities that should be monitored
- Understand the importance of providing and maintaining an effective and efficient office facility
- Know the range of office facilities, equipment and resources likely to be found in a business and administration env
Work within your business environment Real unit · City and Guilds of London Institute
What you'll be able to do
- Work to achieve an organisation’s purpose and values
- Apply own employment responsibilities and rights
- Use sustainable work practices in a business and administration work environment
- Support diversity in a business and administration work environment
- Maintain security and confidentiality
- Assess and manage risk in a business and administration environment
- Know and understand the sector in which own organisation operates
- Understand own organisation’s mission and purpose
- Understand how own organisation compares to other org
e-Publication Production Real unit · City and Guilds of London Institute
What you'll be able to do
- Select and use software to create a complex master document/template
- Create and use complex style sheets/palettes and formatting techniques
- Create automated actions and forms
- Create and use complex tabular structure(s)
- Produce documents using templates and range of editing and checking techniques
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Capture and analyse data for expenditure and financial control in procurement and supply
- Standard
Carry out and analyse research
- Standard
Co-work with Other Speech to Text Reporters
- Standard
Deliver Speech to Text Reporting Services
- Standard
Develop your performance as a Speech to Text Reporter
- Standard
Make presentations
- Standard
Making Effective Presentations
- Standard
Organise and Co-ordinate Events
- Standard
Organise and coordinate corporate events
- Standard
Procure external project resources
- Standard
Procure health care services for individuals
- Standard
Produce and procure products and services from external suppliers
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 2 records
- 8 records
- 1 record
- 12 records
- 1 record
Showing 6 roles, drawn from 590 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Head of Office Services
This work can lead to workplace strategy roles, shaping how offices are designed and used, or to managing property and facilities across an entire organisation.
See the whole journey05The credits
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by City and Guilds of London Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Analysing Spreadsheets and GraphsApply personal skillsApply work skillsCarry out your responsibilities at workCreating an IT SolutionDesign and produce documentsDevelop productive working relationships with colleaguesEnsuring effective work within the Business environment
Each one is a real unit registered against this qualification.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
City & Guilds Level 3 Apprenticeship Diploma in Business Administration (QCF) (pilot)
- Capture and analyse data for expenditure and financial control in procurement and supply
- Carry out and analyse research
- Co-work with Other Speech to Text Reporters
- Deliver Speech to Text Reporting Services
- Develop your performance as a Speech to Text Reporter
- Make presentations
- Making Effective Presentations
- Organise and Co-ordinate Events
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
This qualification is no longer awarded.
Ofqual lists it as no longer awarded, so it cannot be started today. The last day to be awarded it was 30 September 2011. It is here because people still hold it.
These are open to new learners in the same subject.
- City & Guilds Level 3 NVQ Certificate in Business and Administration
- City & Guilds Level 3 NVQ Diploma in Business and Administration
- City & Guilds Level 3 Diploma in Business Administration
- Focus Awards Level 3 Diploma in Business Administration (RQF)
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.