City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 Apprenticeship Diploma in Business Administration (QCF) (pilot)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits100
- Guided learning120 hours
- Units in this qualification28
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Analysing Spreadsheets and GraphsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to input and amend data in spreadsheet software accurately
- Understand how to use formulae and functions in spreadsheets
- Understand how to produce complex charts from data and pivot table
- Understand how to use formatting and alignment techniques in spreadsheet(s) and graphs/charts
- Understand how to save and print spreadsheet(s) and graphs/charts
Apply personal skillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Apply Health and Safety responsibilities and regulations.
- Carry out personal responsibilities
- Work effectively within the business environment
- Develop productive working relationships
Apply work skillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Carry out responsibilities at work
- Work effectively in a business environment
- Plan for innovation and change
- Provide leadership
- Implement work roles
Carry out your responsibilities at workReal unit · City and Guilds of London Institute
What you'll be able to do
- Communicate spoken and written information
- Plan and be accountable for own work
- Improve own performance using feedback
- Improve own performance using a learning plan
- Behave in a way that supports effective working
- Understand the importance of effective communication
- Focus actively on what others are communicating
- Structure and present information clearly and accurately
- Understand the importance of adapting communication to meet the needs of different audiences
- Understand how non-verbal communication affects
Creating an IT SolutionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to produce a detailed specification of a document-based IT solution to a professional standard
- Plan a document-based IT solution
- Create a document-based IT solution to a professional standard
- Review a document-based IT solution
- Evaluate the document-based IT solution
- Produce support documentation for users and maintainers of the solution to a professional standard
Design and produce documentsReal unit · City and Guilds of London Institute
What you'll be able to do
- Design and produce documents
- Understand the importance of producing high quality and attractive documents
- Know different types of documents that may need to be produced in a business and administration environment, and different types of document style
- Know different formats in which the text may be presented, and understand the purpose of each
- Understand the importance of agreeing the purpose, content, style, quality standards and deadlines for documents
- Know the different types of technology available for inputting, formatting and editing text and their main features
- Know th
Develop productive working relationships with colleaguesReal unit · City and Guilds of London Institute
What you'll be able to do
- Develop productive working relationships with colleagues
- Develop productive working relationships with colleagues
- Behave appropriately in developing productive working relationships with colleagues
Ensuring effective work within the Business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Explain the operation of the organisation
- Apply legislation within the business environment
- Monitor the meeting of organisational requirements
- Plan the work of self and others
- Continuously improve self, others and the organisation
- Manage and improve communication and information systems
- Explain the use of information technology
Improving the quality of administrative servicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the key issues and stages of introducing improvements to administrative services
- Understand, and be able to evaluate, the requirements for effective working with others
- Understand, and be able to evaluate, the ways in which administrators ensure effective management of information
- Understand, and be able to evaluate, the principles that underpin the continuing professional development of the administrator
Make a presentationReal unit · City and Guilds of London Institute
What you'll be able to do
- Organise activity before a presentation
- Organise activity during a presentation
- Organise activity after a presentation
- Understand the advantages and disadvantages of using presentations to provide information
- Know different ways of making presentations and their features
- Understand the importance of agreeing the purpose, content, style and timing of presentations before planning and preparation
- Prepare presentations so they are attractive, interesting, concise and informative
- Understand the importance of practising presentations and know how
Manage and evaluate customer relationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify customer needs and expectations
- Deliver services
- Monitor and evaluate services
- Understand what is meant by ‘customer’ and know who customers are likely to be in a business and administration environment
- Understand the importance of effective and efficient customer service in an organisation
- Understand the importance of building positive working relationships with customers, and know how to do so
- Identify and confirm customer needs
- Know and understand the types of quality standards that are relevant to a person monitoring and evaluati
Manage diary systemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Use and manage a diary system
- Know why it is important to use diary systems to plan and co-ordinate activities and resources
- Know about the different types of diary systems, their advantages and disadvantages, and the different situations for which they are appropriate
- Understand the principles of how to use different types of diary systems
- Understand the importance of obtaining relevant information about requested diary entries and changes
- Know the types of information needed for diary entries and changes
- Understand the importance of prioritising requests
- Priori
Managing the business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Explain the operation of the organisation
- Apply legislation within the business environment
- Monitor the meeting of organisational requirements
- Plan the work of self and others
- Continuously improve self, others and the organisation
- Manage and improve communication and information systems
Monitor information systemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Introduce an information system
- Monitor an information system
- Understand the importance of managing information effectively and efficiently in an organisation
- Know the types of information that need to be managed in a business
- Know and understand the types of information systems available, and know their main features
- Understand the importance of identifying and agreeing user needs for an information system, and of having specifications based on them
- Choose an information system based on identified user needs
- Understand the importance of training use
Organise and coordinate eventsReal unit · City and Guilds of London Institute
What you'll be able to do
- Organise activity before an event
- Organise activity at an event
- Organise activity after an event
- Understand the importance of planning and managing events effectively and efficiently
- Understand and know the role of an event organiser
- Know and understand the types of events that may be organised in a business and administration environment, and their main features
- Understand the importance of agreeing a brief and budget for events
- Know the types of information that delegates will need
- Know and understand how to identify suitable venues for different type
Organise business travel and accommodationReal unit · City and Guilds of London Institute
What you'll be able to do
- Organise business travel and accommodation
- Understand the importance of, and know how to organise business travel and accommodation effectively and efficiently
- Know the main types of business travel and accommodation arrangements used in a business and administration environment and the procedures to follow for making them
- Understand the importance of confirming a brief and budget for travel and accommodation
- Know the common sources of information, and facilities that are available to make business travel and accommodation arrangements
- Keep records of business trave
Plan and implement innovation and changeReal unit · City and Guilds of London Institute
What you'll be able to do
- Plan opportunities for change
- Implement change
- Understand the importance of change and innovation to organisations, individuals and teams
- Know and understand how to engage teams and individuals in the whole change process
- Encourage teams and individuals to feel they are contributing to the change process
- Understand the impact of change and innovation on teams and individuals, and know how to manage this impact to achieve positive outcomes
- Know and understand how teams and individuals can challenge existing ways of working creatively and constructively
- U
Plan and run projectsReal unit · City and Guilds of London Institute
What you'll be able to do
- Plan projects
- Run projects
- Understand the importance of defining a project’s purpose, aims and objectives
- Know different project planning methodologies and be able to relate these to different types of project planned and run in a business and administration environment
- Know different methods for monitoring a project
- Know who to approach for advice on problems
- Understand the importance of being flexible and adapting a project’s plans when necessary
- Understand the importance of achieving a project’s outcomes within agreed timescales
- Report the outcomes
Plan, organise and support meetingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare for meetings
- Support meetings
- Organise activity after meetings
- Understand the role of a person organising and supporting meetings
- Know the requirements for planning and supporting meetings effectively and efficiently
- Understand that there are different types of meetings, and know their main features
- Understand the importance of planning meetings, and agreeing a brief for meetings
- Know the main points that should be covered by an agenda and meeting papers
- Know the types of information that attendees will need
- Identify suitable venues
Prepare text from notesReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare text from notes
- Understand the importance of meeting quality standards and deadlines
- Know the different types of technology available for inputting, formatting and editing text and their main features
- Know the different types of documents that may be need to be produced from notes and the formats to follow
- Understand the difference between producing text from own notes and producing text from the notes of others
- Understand the importance of agreeing the purpose, format and deadline for the text
- Understand the importance of accuracy when preparing text
- Ch
Prepare text from recorded audio instructionsReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare text from recorded audio instructions
- Know the different types of technology available for playing back recordings, inputting, formatting and editing text and their main features
- Know the different types of documents that may need to be produced from audio recordings, and the formats to follow
- Understand the importance of agreeing the purpose, format and deadline for the text
- Understand the importance of accuracy when preparing text
- Check text for accuracy and correctness, including spelling and grammar, and understand the importance of checking text
- Unders
Prepare text from shorthandReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare text from shorthand
- Understand the importance of meeting quality standards and deadlines
- Know the different types of technology available for inputting, formatting and editing text and their main features
- Know the different types of documents that may need to be produced from shorthand, and the formats to follow
- Understand the importance of having an effective working relationship with the person giving the dictation
- Understand the importance of agreeing the purpose, format and deadline for the text
- Understand the importance of accuracy when preparing text
- Know how to
Procure products and servicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Procure products and services
- Monitor and evaluate procurement procedures
- Know what action may be taken to improve efficiency and obtain better value for money
- Write a specification for a product or service
- Understand the importance of sourcing quality products and services, and know ways of doing so
- Select products and services that represent best value for money
- Negotiate best value for money
- Know and understand organisational procurement procedures
- Understand how to create and maintain effective working partnerships
- Know h
Research, analyse and report informationReal unit · City and Guilds of London Institute
What you'll be able to do
- Research information
- Analyse and report information
- Understand the importance of researching information efficiently and accurately
- Know a range of types of information that are likely to be needed, researched and analysed in a business and administration environment
- Understand the importance of agreeing aims, objectives and deadlines for research
- Know a range of information sources and search methods that are relevant to a business and administration environment
- Understand the importance of maintaining a record of sources used, and know methods for doing so
- Know
Reviewing administrative functionsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the function of administration in the purpose of the business
- Understand the factors influencing the nature of administrative systems and procedures
- Understand, and be able to evaluate the ways in which administrators can contribute to the continuous improvement of the business
- Understand and be able to evaluate the main provisions of Health and Safety Legislation as it effects administrators
- Understand the main forms of workplace legislation and its effects on the provision of administrative services
- Understand and be able to evaluate the skills of time and workload management
Supervise an office facilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Supervise an office facility
- Know and understand the main health, safety and security requirements that are important to an office environment
- Recognise the types of problems that arise when supervising an office facility and know how to deal with them
- Understand the importance of monitoring office facilities, and know the types of activities that should be monitored
- Understand the importance of providing and maintaining an effective and efficient office facility
- Know the range of office facilities, equipment and resources likely to be found in a business and administration env
Work within your business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Work to achieve an organisation’s purpose and values
- Apply own employment responsibilities and rights
- Use sustainable work practices in a business and administration work environment
- Support diversity in a business and administration work environment
- Maintain security and confidentiality
- Assess and manage risk in a business and administration environment
- Know and understand the sector in which own organisation operates
- Understand own organisation’s mission and purpose
- Understand how own organisation compares to other org
e-Publication ProductionReal unit · City and Guilds of London Institute
What you'll be able to do
- Select and use software to create a complex master document/template
- Create and use complex style sheets/palettes and formatting techniques
- Create automated actions and forms
- Create and use complex tabular structure(s)
- Produce documents using templates and range of editing and checking techniques
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Capture and analyse data for expenditure and financial control in procurement and supply
- Carry out and analyse research
- Co-work with Other Speech to Text Reporters
- Deliver Speech to Text Reporting Services
- Develop your performance as a Speech to Text Reporter
- Make presentations
- Making Effective Presentations
- Organise and Co-ordinate Events
Where this can lead
Head of Office Services
Your journey in facilities management can be incredibly rewarding, taking you from hands-on problem-solving to shaping the strategic direction of our entire workplace. We're here to support your growth, offering opportunities to learn, lead, and make a real difference to how our company operates and how our people experience their working day.
See the whole journey →Showing 6 roles, drawn from 698 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Apprenticeship Diploma in Business Administration (QCF) (pilot)
28 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Analysing Spreadsheets and Graphs
- Apply personal skills
- Apply work skills
- Carry out your responsibilities at work
- Creating an IT Solution
- Design and produce documents
and 22 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.