The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Routine Contract Turnaround Time
The average time it takes you to complete initial reviews or drafts of standard agreements like Non-Disclosure Agreements (NDAs) or basic Master Service Agreements (MSAs) using our templates.
Target · Average 48 hours for standard agreementsYou receive 10 NDA requests in a month; 9 are completed within 48 hours, 1 takes 72 hours due to an unusual clause you flagged for review. Your average is roughly 49.2 hours, just outside target, prompting a discussion on process.
Document Accuracy Rate
The percentage of documents you've drafted or reviewed that require no substantive corrections or significant changes from senior counsel before being finalised. This shows you're picking things up and applying templates correctly.
Target · >95% accuracy on routine documentsOut of 50 routine documents reviewed or drafted in a quarter, only 2 needed more than minor formatting tweaks from senior counsel. That's a 96% accuracy rate, which is spot on.
Legal Research Efficiency
How quickly and effectively you can find relevant cases, statutes, or regulatory guidance for specific legal questions posed by the team. It's about getting to the right answer without wasting time on irrelevant material.
Target · Completes 80% of research requests within agreed timeframe (usually 24-48 hours)A senior lawyer asks for research on a specific point of employment law. You deliver a concise summary with relevant citations within 24 hours, hitting the key points they needed for their advice.
Matter Management Compliance
Ensuring all new legal matters are properly opened, documented, and tracked in our matter management system (like SimpleLegal) according to internal procedures. This is about keeping our records tidy.
Target · 100% of new matters opened and updated within 24 hours of instructionYou're responsible for setting up 5 new matters this week. All 5 are correctly entered into SimpleLegal with the right details and assigned to the relevant lawyer by the next working day.
Proactive Learning & Engagement
Your willingness to ask thoughtful questions, seek feedback, and actively learn from senior colleagues. It's about showing initiative in your development, not just waiting to be told what to do next.
- You're regularly asking clarifying questions during reviews, taking detailed notes, and suggesting ways to improve your own process. You're not afraid to admit when you don't know something, but you've usually tried to find the answer first. You'll proactively ask for more work when your plate is clear.
Reliability & Follow-Through
Your ability to consistently deliver on commitments, meet deadlines, and follow instructions accurately. This is crucial for building trust within the team.
- You consistently meet deadlines for your assigned tasks. If a deadline is at risk, you communicate early. Senior counsel can trust you to handle a routine task from start to finish without needing constant reminders or oversight. You'll always 'circle back' (sorry, couldn't resist) to confirm completion.
Attention to Detail & Process Adherence
Your meticulousness in reviewing documents, managing data, and following established legal processes and templates. In legal, the small things can often be the big things.
- Your drafts are free of typos and formatting errors. You correctly apply our standard contract clauses from the playbook. You follow the exact steps for filing documents or entering data into our CLM system. You're the one who spots the missing signature block or the incorrect date.
Team Collaboration & Support
How well you work with and support your immediate legal team, offering help where needed and contributing to a positive working environment.
- You offer to help colleagues when you have capacity. You share useful research findings with the team. You're easy to work with and respond promptly to internal requests. You're seen as a helpful and approachable member of the Legal department.