The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
External Audit Performance
Number of major and minor non-conformities raised during external surveillance and recertification audits.
Target · Zero major non-conformities, <2 minor non-conformities per audit cycle.In the last annual surveillance audit, we had one minor non-conformity related to document control. Your target is to get that down to zero.
Internal Audit Programme Adherence
Percentage of planned internal audits completed on schedule, with robust findings and effective follow-up.
Target · 100% completion of the annual internal audit programme.If we planned 12 internal audits for the year, you'll ensure all 12 are completed, reported, and findings are logged in the GRC system by year-end.
CAPA Effectiveness Rate
Percentage of Corrective and Preventive Actions (CAPAs) that successfully prevent recurrence of the original issue within a 6-month follow-up period.
Target · >90% effectiveness rate for all closed CAPAs.If a CAPA was raised for a specific production line error, you'll track if that error reoccurred within six months. If it didn't, it's effective.
Compliance Training Completion Rate
Percentage of relevant staff completing mandatory compliance training modules (e.g., new ISO standards, updated SOPs) by their due dates.
Target · >95% completion rate for all mandatory training.When we roll out a new environmental procedure, you'll track who's completed the associated training module. We need nearly everyone to do it on time.
Proactive Risk Identification & Mitigation
How well you anticipate compliance risks and put controls in place *before* they become non-conformities or audit findings.
- You're regularly bringing potential risks to the Compliance Manager's attention, proposing solutions, and getting ahead of issues. We'll see this in your risk register updates and proactive discussions with operational teams, not just reacting to problems.
Stakeholder Engagement & Buy-in
Your ability to influence operational teams and senior managers, getting them to genuinely embrace compliance as a business enabler, not just a burden.
- Operational leads are coming to you for advice on process changes, not just when there's a problem. They're actively participating in CAPA reviews and management reviews, showing genuine engagement. We'll hear positive feedback from them about your collaborative approach.
Quality of Mentorship & Team Development
How effectively you develop your direct reports, building their skills and confidence to take on more complex compliance tasks.
- Your team members are successfully leading internal audits, taking ownership of specific standards, and showing clear professional growth. We'll see this in their performance reviews and their ability to work more independently over time.
Clarity & Practicality of Documentation
How well your team's documented procedures, work instructions, and records are understood and used by the people who actually do the work, and how easily they satisfy an auditor.
- Operators can easily find and understand the SOPs. New starters pick up processes quickly. Auditors consistently praise the clarity and completeness of our documentation, and we don't get findings related to 'lack of objective evidence'.