The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Task Completion Rate for Key Milestones
The percentage of your assigned integration tasks and sub-workstream milestones that you complete on time.
Target · >95% on-time completion If you're responsible for 20 tasks in a month, you should aim to get 19-20 of them done by their agreed deadline. Missing a critical data migration deadline, for instance, would really stand out.
Data Accuracy in Synergy Tracking
The error rate in the financial data and assumptions you're tracking for cost and revenue synergies. This means no typos, no incorrect formulas, and making sure the numbers tie back to the source.
Target · <2% error rate (ideally 0%) If your spreadsheet for tracking £500K in procurement savings has a formula error that shows £50K instead, that's a big problem. We expect you to catch these before anyone else does.
Reporting & Communication Timeliness
How quickly you get meeting minutes, action logs, and status updates out to the relevant people after key discussions.
Target · Within 24 hours for meeting minutes; weekly status reports by Friday EOD. After a critical workstream meeting, getting the decisions and action owners documented and shared by the next morning ensures everyone remembers what they agreed to and can crack on.
Action Item Resolution Rate
The percentage of open action items you're tracking (from meetings, risk logs, etc.) that are either completed or have a clear, updated owner and next step.
Target · >80% of actions closed or updated weekly If you're tracking 50 open actions, you should be able to show that at least 40 of them have either been done or you've followed up, got an update, and recorded the new plan.
Workstream Lead Support & Coordination
How effectively you support and coordinate with the functional workstream leads, making their lives easier and helping them stay on track.
- Workstream leads proactively come to you for help or information
- they consistently meet their deadlines
- they give positive feedback about your support in informal chats or surveys. You're seen as a reliable partner, not just a taskmaster.
Proactive Problem Identification
Your ability to spot potential issues or roadblocks in the integration plan *before* they blow up into major problems.
- You bring up potential conflicts between teams, data discrepancies, or missed dependencies to your manager's attention with proposed solutions
- you're not just reporting problems, you're thinking ahead. For instance, you might flag that the HR system migration is dependent on an IT upgrade that's already behind schedule.
Quality of Documentation & Playbook Contributions
How well you contribute to our integration playbook, ensuring processes are clear, repeatable, and easy for others to follow.
- Your documentation is clear, concise, and actually gets used by others
- new joiners can pick up your process guides and understand them without constant questions
- your manager doesn't need to re-write your process descriptions.
Adaptability to Changing Priorities
How well you handle it when the integration plan inevitably changes—because, let's be real, it always does.
- You can quickly re-prioritise your tasks without getting flustered
- you help others understand the new direction
- you don't get stuck on 'how it was supposed to be' but focus on 'what needs to happen now'. You're the one saying, 'Right, new plan, let's go!'