SFJ Awards Level 2 Certificate in Administrative Support for Public Safety Roles

What you'll be able to do

• Understand the basic principles of finance for administrators, including budgeting, financial record-keeping, and payment processing
• Administer finance-related tasks effectively, such as processing invoices, managing petty cash, and reconciling bank statements, in accordance with organisational procedures

What you'll be able to do

• Understand the recruitment and selection process, including legal requirements and best practices
• Administer the recruitment process, ensuring fairness and transparency in all stages
• Administer the selection process, applying appropriate assessment methods to identify suitable candidates

What you'll be able to do

• Input and combine information accurately using bespoke applications, adhering to organisational procedures
• Use appropriate structures to organise and retrieve information efficiently using bespoke applications, ensuring data integrity
• Use the functions of bespoke software effectively to process and present information in a clear and concise manner

What you'll be able to do

• Understand the key principles and techniques involved in buddying a colleague to support their development
• Plan a buddying programme for a colleague, including setting objectives and agreeing activities
• Support a buddy colleague in carrying out work activities, providing guidance and feedback as required

What you'll be able to do

• Understand the purpose of planning communication in a business environment.
• Understand how to communicate effectively in writing for business purposes.
• Understand how to communicate verbally in a business environment.
• Understand the purpose of feedback in developing communication skills.
• Plan communication activities for a specific business purpose.
• Produce written business communications that are clear, concise and accurate.
• Communicate verbally in business environments, using appropriate language and tone.
• Identify and agree ways of developing communication skills, based on feedback and self-reflection.

What you'll be able to do

• Understand the principles and processes involved in event organisation.
• Carry out pre-event actions, in line with organisational procedures.
• Set up an event, ensuring all resources are available and ready for use.
• Carry out post-event actions, including evaluation and reporting.

What you'll be able to do

• Understand the coordination of visitor and service user interactions, including relevant protocols and etiquette
• Coordinate visitor and service user interactions in a professional setting, ensuring a positive experience

What you'll be able to do

• Understand the key considerations when developing a presentation, including audience analysis, objective setting, and content selection
• Understand the key techniques for delivering a presentation effectively, including verbal and non-verbal communication skills, use of visual aids, and handling questions
• Develop a presentation that is well-structured, engaging, and appropriate for the intended audience and purpose
• Prepare for and deliver a presentation confidently and effectively, using appropriate communication techniques and visual aids

What you'll be able to do

• Understand the principles of effective team working within an organisation
• Maintain effective working relationships with colleagues, demonstrating professionalism and respect
• Collaborate with colleagues to resolve problems, contributing to a positive and productive work environment

What you'll be able to do

• Understand the principles and processes involved in the management of diary systems within an organisation
• Manage diary systems effectively, including scheduling appointments, managing conflicts, and maintaining accurate records

What you'll be able to do

• Understand how to plan work effectively and be accountable to others within the organisation
• Understand how to behave in a way that supports effective working relationships and team performance
• Manage personal performance to meet agreed objectives and standards
• Manage own time and workload to prioritise tasks and meet deadlines
• Identify own development needs to enhance skills and knowledge
• Fulfil a personal development plan by undertaking agreed learning activities

What you'll be able to do

• Understand the organisation of travel or accommodation for others, including relevant policies and procedures
• Research travel or accommodation options for others, considering their needs and preferences
• Make travel or accommodation arrangements for others, ensuring accuracy and efficiency

What you'll be able to do

• Use HMRC approved tools to accurately calculate income tax deductions from gross pay
• Determine the correct national insurance contributions to be deducted from gross pay, in accordance with current legislation
• Determine voluntary deductions (e.g. pension contributions, charitable donations) and non-standard statutory deductions (e.g. student loan repayments, attachment of earnings orders)
• Produce relevant pay period reports, including payroll summaries and individual payslips, ensuring accuracy and compliance
• Record and reconcile payments and deductions to employees and external agencies (e.g. HMRC, pension providers), maintaining accurate financial records

What you'll be able to do

• Understand the principles of processing customer information, including data protection regulations, confidentiality, and security procedures
• Process customer information accurately and efficiently, using appropriate systems and procedures, while adhering to data protection regulations and organisational policies

What you'll be able to do

• Understand how to prepare business documents according to organisational standards
• Prepare business documents accurately and efficiently
• Distribute business documents using appropriate methods

What you'll be able to do

• Understand how to take minutes of meetings effectively
• Take accurate and comprehensive notes of meetings
• Produce clear and concise minutes of meetings

What you'll be able to do

• Understand procedures for researching information
• Understand how to organise and report data that has been researched
• Research information for others, using appropriate methods and sources
• Report and organise data clearly and accurately

What you'll be able to do

• Recognise business problems and their causes, identifying potential areas for improvement
• Understand techniques for solving business problems, including problem analysis and solution development
• Review approaches and solutions to business problems, evaluating their effectiveness and impact
• Recognise business problems within the workplace, identifying their impact on organisational objectives
• Plan and carry out a solution to a business problem, implementing agreed strategies and monitoring progress
• Review a solution to the business problem, evaluating its success and identifying areas for further improvement

What you'll be able to do

• Use spreadsheet software to enter, edit and organise numerical and other data accurately and efficiently
• Use spreadsheet software to select and apply appropriate formulas and data analysis tools to meet specific requirements
• Use spreadsheet software to select and use tools and techniques to present and format spreadsheet information in a clear and professional manner

What you'll be able to do

• Understand the principles of information storage and retrieval systems and processes.
• Gather and store information accurately and securely, following organisational procedures.
• Retrieve information efficiently and effectively, using appropriate search techniques and tools.

What you'll be able to do

• Understand the principles of customer service delivery in both public-facing and internal contexts.
• Build positive working relationships with internal customers, fostering collaboration and support.
• Deliver customer services to agreed quality standards and timescales, meeting customer expectations.
• Deal with customer service problems and complaints effectively and efficiently, resolving issues to customer satisfaction.
• Monitor and evaluate customer services to customers, identifying areas for improvement and implementing changes.

What you'll be able to do

• Understand how to make telephone calls effectively in a business context.
• Understand how to use messaging and collaboration systems for business communication.
• Make telephone calls, following organisational procedures and protocols.
• Receive telephone calls, responding appropriately and professionally.
• Compose and send messages using various communication systems, ensuring clarity and accuracy.

What you'll be able to do

• Create structures and styles for websites, ensuring accessibility and user-friendliness
• Use website software tools to prepare content for websites, optimising it for search engines and target audiences
• Publish websites, ensuring they are accessible and functional across different devices and browsers

What you'll be able to do

• Enter and combine text and other information (e.g. images, tables, charts) accurately within word processing documents, ensuring data integrity
• Create and modify layout and structures for word processing documents, including page setup, headers, footers, and section breaks, to meet specific requirements
• Use word processing software tools to format and present documents effectively, including font selection, paragraph styling, and the use of templates, to meet specified requirements