How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Institute of Housing has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Institute of Housing awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Institute of Housing.
CIH's Level 4 Certificate in Housing Management aims to provide managers with the opportunity to develop the knowledge and skills required at a senior level.
These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Institute of Housing. It does the teaching and the mapping. Chartered Institute of Housing sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Customer focus in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the fundamental principles of effective customer service within the housing sector.
- Understand methods to improve the overall customer experience for housing service users.
- Understand the importance of equality, diversity, and inclusion for housing organisations and their customers.
- Understand the role of housing organisations in supporting customers experiencing vulnerability.
Delivering a housing service Real unit · Chartered Institute of Housing
What you'll be able to do
- Plan a housing service or project within a housing service context.
- Implement a planned housing service or project effectively.
Policy, law and regulation in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the development of national housing policy
- Understand the historical context of national housing policy
- Understand the legal framework in housing
- Understand key legislation relating to housing organisations
- Understand key legislation relating to residents
- Understand the role of the regulator in the housing sector
- Understand the purpose of the regulator in the housing sector
- Understand the role of the ombudsman in the housing sector
- Understand the purpose of the ombudsman in the housing sector
Professionalism in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand what professionalism means in a housing context, including ethical considerations and responsibilities.
- Understand professional practice and professional standards expected of housing professionals.
- Understand the importance of professional judgement and reflective practice in a housing context.
- Manage own professional development to maintain competence and enhance skills.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Deliver new housing supply in conjunction with partners
- Standard
Develop and maintain relationships with stakeholders in a housing context
- Standard
Develop and promote customer involvement in the organisation
- Standard
Establish the housing requirements of customers
- Standard
Identify and implement change to improve housing services
- Standard
Manage consultation and feedback processes with customers and stakeholders
- Standard
Match the requirements of customers with available accommodation
- Standard
Plan and develop housing related services
The credits, and who awards them
Level 4 credits are regulated, and they are awarded by Chartered Institute of Housing rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Customer focus in housingDelivering a housing servicePolicy, law and regulation in housingProfessionalism in housing
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Policy, law and regulation in housing” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Deliver new housing supply in conjunction with partners
- Develop and maintain relationships with stakeholders in a housing context
- Develop and promote customer involvement in the organisation
- Establish the housing requirements of customers
- Identify and implement change to improve housing services
- Manage consultation and feedback processes with customers and stakeholders
- Match the requirements of customers with available accommodation
- Plan and develop housing related services
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Customer focus in housing, one of this qualification's own units.
Applied to your own work
Learners will explore principles of effective customer service in housing, methods to improve customer experience, and the importance of equality, diversity, and inclusion. The unit also examines the role of housing organisations in supporting customers.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CIH Level 4 Certificate in Housing Management and Service Delivery
4 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.
- Customer focus in housing
- Delivering a housing service
- Policy, law and regulation in housing
- Professionalism in housing
Free tools
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Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.