UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer NOCN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and NOCN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NOCN.

More on studying for a qualification

01What it is

NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.

These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Business Context and Workplace Behaviour Real unit · NOCN
It teaches you to understand how organisational structure and culture influence Human Resource practices, the impact of external business factors on workforce planning, basics of change management, and the importance of professional behaviours and attitudes in the workplace.

What you'll be able to do

  • Understand how organisational structure and culture influence Human Resource practices.
  • Understand the impact of external business factors on workforce planning.
  • Understand the basics of change management and the role of Human Resources in supporting transitions.
  • Understand the importance of professional behaviours and attitudes in the workplace.
Effective Communication in Human Resources Real unit · NOCN
This unit develops learners' skills in creating Human Resources written documents such as letters, emails, and reports. It also covers effective verbal and written communication with employees and stakeholders, and strategies to overcome communication barriers.

What you'll be able to do

  • Create Human Resources related written documents.
  • Communicate effectively with employees and stakeholders across various levels.
  • Understand barriers to communication and use appropriate strategies to overcome them.
Introduction to Human Resources Real unit · NOCN
This unit introduces the role and purpose of Human Resources in organisations, covering recruitment, training, compliance, and stakeholder expectations. You'll understand how HR supports strategic goals, employee well-being, organisational performance, and legal compliance.

What you'll be able to do

  • Explain the role of Human Resources in an organisation.
  • Explain the purpose of Human Resources in an organisation.
  • Describe the main functions of Human Resources, including recruitment.
  • Describe the main functions of Human Resources, including training.
  • Describe the main functions of Human Resources, including compliance.
  • Identify key Human Resources stakeholders.
  • Describe the expectations of key Human Resources stakeholders.
  • Explain the importance of confidentiality in Human Resources.
  • Explain the importance of ethical practices in Human Resources.
Principles of Human Resources Administration Real unit · NOCN
You'll explore key Human Resources administrative tasks including onboarding, employee record keeping, absence management, and payroll data handling. The unit stresses the significance of accuracy, legal compliance, and fostering employee engagement.

What you'll be able to do

  • Describe key Human Resources administrative tasks.
  • Explain the onboarding process for new employees.
  • Explain the significance of the onboarding process in employee engagement.
  • Explain the importance of maintaining accurate employee records.
  • Explain the importance of maintaining legally compliant employee records.
  • Describe the basic principles of managing employee absences.
  • Describe the basic principles of managing payroll-related data.
Supporting Recruitment and Selection Real unit · NOCN
You'll gain an understanding of the recruitment and selection process, including job analysis, drafting job descriptions and advertisements, candidate screening, shortlisting, and interview planning and conduct. The unit highlights the purpose and principles of each stage.

What you'll be able to do

  • Understand the key stages of the recruitment and selection process.
  • Understand the principles of drafting job descriptions and advertisements.
  • Understand the principles of screening and shortlisting candidates.
  • Understand the principles of planning and conducting interviews.
Workplace Rights and Responsibilities Real unit · NOCN
This unit covers employee rights and responsibilities under local and national employment law, focusing on pay, working conditions, discrimination, harassment, and data protection. You'll also understand employer duties to provide a safe and inclusive environment and disciplinary procedures.

What you'll be able to do

  • Explain employee rights under local and national employment law.
  • Describe employee responsibilities under local and national employment law.
  • Explain the importance of workplace equality.
  • Explain the importance of workplace diversity.
  • Explain the importance of workplace inclusion (EDI).
  • Describe employer obligations in providing a safe working environment.
  • Describe employer obligations in providing an inclusive working environment.
  • Explain the purpose of disciplinary procedures in workplace management.
  • Explain the purpose of grievance procedures in workplace management.
By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Your employer, or 'self-employed'

Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.

03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Assess Workforce Demand

    Standard

  • Attract and maintain relationships with job-seekers

    Standard

  • Contact hirers and establish recruitment requirements

    Standard

  • Provide support to the selection of candidates for recruitment or promotion in a cultural venue

    Standard

  • Support Employers to Engage with Job-Related Services

    Standard
04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Showing 6 roles, drawn from 75 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.

Where this can lead

HR Operations Coordinator

This work can lead into senior HR operations roles, HR systems specialism, or managing an HR operations team.

See the whole journey
Still deciding?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

05The credits

The credits, and who awards them

Level 2 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Business Context and Workplace BehaviourEffective Communication in Human ResourcesIntroduction to Human ResourcesPrinciples of Human Resources AdministrationSupporting Recruitment and SelectionWorkplace Rights and Responsibilities

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach You have to tell the team what “Supporting Recruitment and Selection” means for them next month. Say it to me now, the way you would say it to them.
You The new process goes live on the 3rd and full training will be provided.
The Coach That is the announcement. Now try the one that starts with the bit they are going to hate, and we will see which you would rather receive.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Lead it Apply

    “Supporting Recruitment and Selection” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
NOCN Level 2 Certificate in Human Resources Administration
  • Assess Workforce Demand
  • Attract and maintain relationships with job-seekers
  • Contact hirers and establish recruitment requirements
  • Provide support to the selection of candidates for recruitment or promotion in a cultural venue
  • Support Employers to Engage with Job-Related Services
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Business Context and Workplace Behaviour, one of this qualification's own units.

Business Context and Workplace Behaviour Level 2

Applied to your work in any of these jobs

Which job do you mean?
HR Operations CoordinatorHR CoordinatorHR Operations AssociateRecruitment CoordinatorHR Coordinator, Regional SupportAssociate HR Coordinator

This unit enables learners to understand how organisational structure and culture influence Human Resource practices, the impact of external business factors on workforce planning, basics of change management, and the importance of professional behaviours and attitudes in the workplace.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for NOCN Level 2 Certificate in Human Resources Administration

6 units in this credential, in the order it lists them, awarded by NOCN.

  1. Business Context and Workplace Behaviour
  2. Effective Communication in Human Resources
  3. Introduction to Human Resources
  4. Principles of Human Resources Administration
  5. Supporting Recruitment and Selection
  6. Workplace Rights and Responsibilities
These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

Read the Zavmo manifesto to understand how you will be taught Meet your tutors

Or try another one

Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

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No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.

The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.