How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
Level 3 Diploma for Team Leaders and Supervisors. Give your learner the knowledge they need. Supported by leading resources. Written by experts. Learn More
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
No card · Nothing to commit to
What each unit actually teaches you to do
Building a high performing team Real unit · Highfield Qualifications
What you'll be able to do
- Identify the learning needs of others
- Identify solutions to address the learning needs of others
- Identify opportunities to support the development of the team through informal coaching
- Support the development of the team through informal coaching
- Identify opportunities to support the development of the team through continuous professional development
- Support the development of the team through continuous professional development
- Seek learning opportunities
- Engage in continuous professional development
- Apply performance management techniques
- Evaluate different leadership and management approaches
- Apply appropriate leadership and management approaches
- Use tools to organise daily and weekly work activities
- Use tools to prioritise daily and weekly work activities
- Use tools to allocate daily and weekly work activities
- Interpret regulation and legislation
- Apply regulation and legislation
- Share best practices
- Advise stakeholders on the application of regulation and legislation
- Apply policy and procedure relating to people
- Apply policy and procedure relating to organisational culture
- Explain the principles of equity in the workplace
- Explain the principles of diversity in the workplace
- Explain the principles of inclusion in the workplace
- Analyse the impact of equity, diversity and inclusion on the organisation
- Analyse the impact of equity, diversity and inclusion on the team
- Act professionally
- Act ethically
- Act with integrity
Communication and implementing operational plans Real unit · Highfield Qualifications
What you'll be able to do
- Describe how to manage resources to implement operational and team plans
- Explain the purpose of their role within the organisation, including their level of responsibility and accountability
- Use resources to implement operational and team plans
- Collaborate with stakeholders in the organisation to ensure the delivery of operational goals
- Interpret organisational strategy and communicate how this impacts others
- Communicate information through different media, such as face-to-face meetings
- Communicate information through different media, such as emails
- Communicate information through different media, such as reports and presentations to enable key stakeholders to understand what is required
Contributing to a project Real unit · Highfield Qualifications
What you'll be able to do
- Describe project management tools and techniques
- Describe time management and prioritisation tools
- Use digital tools for planning and project management to monitor project progress
- Take corrective action to deliver against the project plan
- Take accountability and ownership of their tasks and workload
Future plans and opportunities Real unit · Highfield Qualifications
What you'll be able to do
- Explain the impact that internal and external factors, such as environmental impacts, have on their role
- Identify future changes in the sector, such as technology advances, that may impact their organisation
- Work flexibly and adapt to circumstances
Managing change and continuous improvement Real unit · Highfield Qualifications
What you'll be able to do
- Explain the principles of change management and continuous improvement
- Review work processes to identify opportunities to improve performance and for continuous improvement
- Manage others through change by identifying challenges and the activities to resolve them
- Negotiate with and challenge stakeholders to manage change and reduce conflict
- Describe approaches to managing budgets, and options and choices to maximise efficient use of resources
People and relationships Real unit · Highfield Qualifications
What you'll be able to do
- Explain the principles of stakeholder management
- Manage individual or team performance by setting objectives
- Monitor progress and provide clear guidance and feedback to individuals and teams
- Manage and maintain relationships with a diverse workforce and stakeholders
- Interpret policy and support the delivery of equity, diversity and inclusion in the workplace
- Monitor the impact of equity, diversity and inclusion on their team
- Support an inclusive culture, treating colleagues and external stakeholders fairly and with respect
Problem analysis and conclusions Real unit · Highfield Qualifications
What you'll be able to do
- Explain organisational strategy and objectives and how their role impacts on them
- Explain the impact that cross-team working has in the delivery of organisational objectives
- Demonstrate communication techniques including presentation skills
- Demonstrate communication techniques including negotiation and influencing skills
- Explain problem-solving and decision-making principles
- Use information and problem-solving techniques to provide solutions
- Influence the decision-making process
Using technology Real unit · Highfield Qualifications
What you'll be able to do
- Describe the IT and software used to support the activities of the business
- Use technology and software to produce documentation, such as spreadsheets
- Use presentation packages to communicate information
- Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks
- Reduce the use of paper and switching off items when not in use
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Contribute to the development of operational communication plans for incidents
- Standard
Provide leadership for your team within a Training and Competence Scheme
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 2 records
- 1 record
- 1 record
Showing 4 roles, drawn from 5 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Lead Regional Stakeholder Relations Manager
This work can lead to roles managing public affairs across a wider area, senior communications roles advising on company-wide reputation and risk, or a move into sustainability leadership.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Building a high performing teamCommunication and implementing operational plansContributing to a projectFuture plans and opportunitiesManaging change and continuous improvementPeople and relationshipsProblem analysis and conclusionsUsing technology
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Communication and implementing operational plans” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Problem analysis and conclusions” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Building a high performing team” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Building a high performing team, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will identify learning needs within a team and implement appropriate solutions. The unit covers supporting team development through informal coaching, continuous professional development, and performance management techniques.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 3 Diploma in Team Leader (RQF)
8 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Building a high performing team
- Communication and implementing operational plans
- Contributing to a project
- Future plans and opportunities
- Managing change and continuous improvement
- People and relationships
and 2 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.