How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Institute of Housing has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Institute of Housing awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Institute of Housing.
This housing qualification equips individuals with the knowledge of housing practice required to deliver effective housing services at a management level.
These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Institute of Housing. It does the teaching and the mapping. Chartered Institute of Housing sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Customer focus in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the fundamental principles of effective customer service within the housing sector.
- Understand methods to improve the overall customer experience for housing service users.
- Understand the importance of equality, diversity, and inclusion for housing organisations and their customers.
- Understand the role of housing organisations in supporting customers experiencing vulnerability.
Delivering services to support health and wellbeing in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the significant role that housing plays in supporting the overall health and well-being of individuals and communities.
- Understand the importance of joint and partnership working arrangements in the effective provision of health and well-being services within the housing context.
- Understand the crucial role of service user involvement in the design, development, and delivery of health and well-being services related to housing.
- Understand methods for continually improving housing support services to meet evolving needs.
Finance in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the impact of financing policy on the provision of housing, considering different funding models and their effects
- Understand the income and expenditure of housing providers, including sources of revenue and areas of spending
- Understand approaches to budgeting and forecasting used within housing organisations, including financial planning and resource allocation
Housing development Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the relevant policy framework for the development of new homes across a range of tenures.
- Understand the development process involved in the building of new homes.
- Understand the planning framework that governs housing development.
- Understand the construction process involved in building new homes.
Housing law and regulation Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key elements of the legal framework relevant to the housing sector.
- Understand key legislation relating to tenants and landlords.
- Analyse the application of tenant and landlord legislation in practical housing scenarios.
- Understand the regulatory framework that applies to the housing sector.
Housing management Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the overarching role and fundamental purpose of housing management within the broader housing sector.
- Understand the core housing management services that are typically provided, and how these services can be effectively designed and delivered to meet tenant needs.
- Understand the vital role that housing management plays in supporting and promoting the health and well-being of tenants.
Housing need, demand and supply Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand national demography and its impact on housing need and housing demand across different population groups.
- Understand the relationship between the demand for and the supply of housing across all tenures nationally, including social housing, private rented sector, and owner-occupation.
- Understand the range of factors that influence local housing strategies, including government policy, funding, and community needs.
Housing policy Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the historical development of national housing policy in the United Kingdom.
- Understand how current national housing policy is developed and implemented.
- Understand how housing policy impacts on housing practice and service delivery.
Managing people, teams and change Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand how to manage people within a housing organisation.
- Understand the principles of effective team management in a housing context.
- Understand how to manage change effectively within a housing organisation.
Partnership working in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the diverse range of opportunities available for partnership working within the housing sector, and the associated benefits.
- Understand the specific responsibilities associated with different roles involved in partnership working, and the skills required to fulfil them effectively.
- Understand the inherent strengths and potential weaknesses of partnership working approaches.
Professionalism in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand what professionalism means in a housing context, including ethical considerations and responsibilities.
- Understand professional practice and professional standards expected of housing professionals.
- Understand the importance of professional judgement and reflective practice in a housing context.
- Manage own professional development to maintain competence and enhance skills.
Research skills for housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand why research is important for planning and improving housing-related services.
- Understand different research methods applicable to housing and related ethical considerations.
- Understand critical analysis techniques in research to evaluate the validity and reliability of findings.
Resident involvement in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key drivers for resident involvement within the housing sector.
- Understand the importance of effective resident involvement in housing organisations.
- Analyse the impact of effective resident involvement on housing services.
- Understand how residents can support business improvement initiatives within housing organisations.
Strategies for delivering independent living services Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the policy context underpinning independent living services.
- Understand the legislative context underpinning independent living services.
- Understand the regulatory context underpinning independent living services.
- Understand the funding context underpinning independent living services.
- Understand the role of local strategies in the provision of independent living services.
- Understand the organisation's role in safeguarding individuals who are using independent living services.
- Understand how technology can support independent living.
- Understand how design can support independent living.
- Understand how housing management practice can support independent living.
Sustainability in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key drivers that necessitate improvements to the environmental impact of housing stock.
- Understand various strategies designed to reduce the negative environmental impact associated with housing.
- Understand the fundamental principles underpinning the concept of sustainable communities.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Analyse and evaluate research data within a housing environment
- Standard
Assess housing need and demand of the local population across all tenures
- Standard
Contribute to housing reviews, strategies and plans
- Standard
Deliver new housing supply in conjunction with partners
- Standard
Develop and manage partnership working arrangements
- Standard
Develop and promote customer involvement in the organisation
- Standard
Develop and review joint working arrangements to deliver services to meet user requirements
- Standard
Develop and sustain partnership or collaborative working arrangements
- Standard
Develop and sustain partnership or collaborative working arrangements
- Standard
Establish the housing requirements of customers
- Standard
Identify and implement change to improve housing services
- Standard
Manage consultation and feedback processes with customers and stakeholders
- Standard
Manage housing projects and contractors
- Standard
Match the requirements of customers with available accommodation
- Standard
Plan and develop housing related services
- Standard
Provide housing advice and guidance to customers
- Standard
Provide housing rent services
- Standard
Provide support to customers to reduce the risk of homelessness
Showing 18 of 23 standards these units map to.
The credits, and who awards them
Level 4 credits are regulated, and they are awarded by Chartered Institute of Housing rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Customer focus in housingDelivering services to support health and wellbeing in housingFinance in housingHousing developmentHousing law and regulationHousing managementHousing need, demand and supplyHousing policy
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Finance in housing” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Research skills for housing” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Housing management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Analyse and evaluate research data within a housing environment
- Assess housing need and demand of the local population across all tenures
- Contribute to housing reviews, strategies and plans
- Deliver new housing supply in conjunction with partners
- Develop and manage partnership working arrangements
- Develop and promote customer involvement in the organisation
- Develop and review joint working arrangements to deliver services to meet user requirements
- Develop and sustain partnership or collaborative working arrangements
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Customer focus in housing, one of this qualification's own units.
Applied to your own work
This unit covers principles of effective customer service in housing, methods to improve customer experience, and the importance of equality, diversity, and inclusion. Learners will also explore housing’s role in supporting customers’ experiences.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CIH Level 4 Certificate in Housing
15 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.
- Customer focus in housing
- Delivering services to support health and wellbeing in housing
- Finance in housing
- Housing development
- Housing law and regulation
- Housing management
and 9 more in the full unit list below.
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Learned on your own work, taught one-to-one.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.