How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Management Institute has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Management Institute awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Management Institute.
Aimed at practising or aspiring managers, the CMI Level 3 Diploma in First Line Management and Leadership supports those who supervise or manage a team. It enables learners to set and monitor goals, provide instruction, and manage operational activities. The qualification covers areas such as managing volunteers, conflict resolution, and health and safety in the workplace.
These are the units Chartered Management Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Management Institute. It does the teaching and the mapping. Chartered Management Institute sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
No card · Nothing to commit to
What each unit actually teaches you to do
DEVELOPING AND SHARING GOOD PRACTICE Real unit · Chartered Management Institute
What you'll be able to do
- Know the benefits of good practice
- Identify good practice
- Develop good practice
- Understand how good practice can be implemented, maintained and improved
- Share good practice with stakeholders
MANAGING VOLUNTEERS Real unit · Chartered Management Institute
What you'll be able to do
- Understand the reasons and benefits of volunteering
- Understand the legal and organisational requirements for managing volunteers
- Recruit, select and manage learning and development for volunteers
- Manage volunteers in the workplace
- Build and maintain relationships with volunteers
- Motivate and retain volunteers
MONITORING QUALITY TO IMPROVE OUTCOMES Real unit · Chartered Management Institute
What you'll be able to do
- Understand the purpose of monitoring quality in the organisational context
- Understand the use of quality systems and tools and tecThniques for monitoring outcomes
- Monitor quality and report on outcomes
PRINCIPLES OF HEALTH AND SAFETY IN A WORK SETTING Real unit · Chartered Management Institute
What you'll be able to do
- Understand the purpose and benefits of health and safety in the workplace
- Understand legal requirements in relation to health and safety in the workplace
- Understand the risk assessment process
- Respond effectively to a workplace health and safety emergency
RESPONDING TO CONFLICT IN THE WORKPLACE Real unit · Chartered Management Institute
What you'll be able to do
- Understand the nature of conflict in the workplace
- Understand the signs and causes of conflict in the workplace
- Respond professionally to conflict in the workplace
SUPPORTING THE DELIVERY OF CUSTOMER SERVICE Real unit · Chartered Management Institute
What you'll be able to do
- Understand the features and benefits of good customer service
- Understand factors that influence customer needs and expectations
- Understand the legal and organisational requirements that influence customer service delivery
- Deliver a good customer experience
- Identify and respond to customer service problems
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Build and deliver customer service and customer care support
- Standard
Manage Volunteers’ Expenses
- Standard
Manage and continuously develop your own and others’ capacity for managing volunteers
- Standard
Manage and continuously develop your resources for managing volunteers
- Standard
Manage information for volunteering activities
- Standard
Plan, organise and monitor volunteering activities
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 4 records
- 1 record
- 4 records
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 15 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Customer Support Manager
This work can lead to director-level roles overseeing entire support organisations, or into support operations roles focused on process and technology.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Chartered Management Institute rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
DEVELOPING AND SHARING GOOD PRACTICEMANAGING VOLUNTEERSMONITORING QUALITY TO IMPROVE OUTCOMESPRINCIPLES OF HEALTH AND SAFETY IN A WORK SETTINGRESPONDING TO CONFLICT IN THE WORKPLACESUPPORTING THE DELIVERY OF CUSTOMER SERVICE
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“RESPONDING TO CONFLICT IN THE WORKPLACE” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Map a live decision Analyse
“MONITORING QUALITY TO IMPROVE OUTCOMES” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“MANAGING VOLUNTEERS” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Build and deliver customer service and customer care support
- Manage Volunteers’ Expenses
- Manage and continuously develop your own and others’ capacity for managing volunteers
- Manage and continuously develop your resources for managing volunteers
- Manage information for volunteering activities
- Plan, organise and monitor volunteering activities
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from DEVELOPING AND SHARING GOOD PRACTICE, one of this qualification's own units.
Applied to your work in any of these jobs
This unit provides learners with an understanding of good practice benefits and identification within the workplace. It covers development, implementation, maintenance, improvement, and sharing of good practice with relevant stakeholders.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CMI Level 3 Diploma in First Line Management and Leadership
6 units in this credential, in the order it lists them, awarded by Chartered Management Institute.
- DEVELOPING AND SHARING GOOD PRACTICE
- MANAGING VOLUNTEERS
- MONITORING QUALITY TO IMPROVE OUTCOMES
- PRINCIPLES OF HEALTH AND SAFETY IN A WORK SETTING
- RESPONDING TO CONFLICT IN THE WORKPLACE
- SUPPORTING THE DELIVERY OF CUSTOMER SERVICE
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.