How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Open Awards has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Open Awards awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Open Awards.
This Level 2 certificate is aimed at individuals seeking an entry-level role as pharmacy support staff. It covers the principles and practices required to work safely and effectively in a pharmacy setting, including dispensing, stock management, and teamwork.
These are the units Open Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Open Awards. It does the teaching and the mapping. Open Awards sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Dispensing and Supply of Medicines and Medicinal Products Real unit · Open Awards
What you'll be able to do
- Explain the requirements of own role in relation to dispensing and supply of medicines
- Explain the requirements of own role in relation to dispensing and supply of medicinal products
- Receive prescriptions accurately
- Assemble prescribed items correctly
- Dispense prescribed items accurately
- Complete in-process accuracy checks on prescribed products
- Complete in-process accuracy checks on medicines
- Issue prescribed items according to procedures
Effective Teamwork and Communication in a Pharmacy Setting Real unit · Open Awards
What you'll be able to do
- Explain the factors that contribute to effective team working
- Work effectively with other members of the pharmacy services teams
- Explain the importance of communicating effectively in a pharmacy setting
- Describe how to manage information in a pharmacy setting
- Describe how to record information in a pharmacy setting
Managing Pharmaceutical Stock Real unit · Open Awards
What you'll be able to do
- Understand the requirements of own role in relation to managing pharmaceutical stock within the pharmacy.
- Understand the different types of pharmaceutical stock commonly found in a pharmacy setting.
- Accurately order pharmaceutical stock according to established procedures.
- Safely and efficiently receive pharmaceutical stock deliveries.
- Maintain pharmaceutical stock in accordance with legal and organisational requirements.
- Issue pharmaceutical stock to patients or other healthcare professionals, following correct procedures.
Person-Centred Care in a Pharmacy Setting Real unit · Open Awards
What you'll be able to do
- Provide person-centred care in a pharmacy setting, taking into account individual needs and preferences.
- Understand how health inequalities affect different parts of society and how this impacts on pharmacy services.
- Identify and respond to safeguarding concerns in a pharmacy setting, following organisational procedures.
Principles of Health and Safety in a Pharmacy Setting Real unit · Open Awards
What you'll be able to do
- Describe how to work safely in a pharmacy setting
- Identify risks in a workplace environment
- Identify hazards in a workplace environment
- Describe appropriate action to be taken in response to incidents following local guidelines
- Describe appropriate action to be taken in response to emergencies following local guidelines
Roles, Responsibilities and Personal Development in Pharmacy Services Real unit · Open Awards
What you'll be able to do
- Know the roles and responsibilities of the pharmacy and healthcare team members within the pharmacy setting.
- Recognise and act within the pharmacy regulatory, legal and ethical standards relevant to own role.
- Develop own practice through reflective practice and continuing professional development.
Safe Preparation and Manufacturing of Medicines and Pharmaceutical Products Real unit · Open Awards
What you'll be able to do
- Explain legal requirements for the preparation and manufacture of pharmaceutical products
- Explain regulatory requirements for the preparation and manufacture of pharmaceutical products
- Explain organisational requirements for the preparation and manufacture of pharmaceutical products
- Explain the importance of environmental hygiene within pharmaceutical manufacturing
- Explain the importance of personal hygiene within pharmaceutical manufacturing
- Perform calculations related to the manufacture of pharmaceutical products accurately
- Support the safe preparation of pharmaceutical products
- Support the safe manufacturing of pharmaceutical products
- Explain quality assurance processes relating to the preparation of pharmaceutical products
- Explain quality assurance processes relating to the manufacturing of pharmaceutical products
Selling Over the Counter Medicines and Products Real unit · Open Awards
What you'll be able to do
- Assist with the sale of over the counter medicines and products in a pharmacy.
- Know about the common medicines that can be sold over the counter, including their uses, dosages, and potential side effects.
- Identify the needs of individuals seeking over the counter medicines and products.
- Provide appropriate advice and recommend suitable over the counter medicines or products, within the limits of own competence.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop, implement and maintain a quality system to control the distribution of medicinal products
- Standard
Dispense Aliquots of Radioactive and Non-Radioactive Medicinal Products for Immediate Use
- Standard
Dispense Patient-Specific Anti-Cancer Therapy Doses
- Standard
Dispense herbal medicines and products
- Standard
Dispense homeopathic remedies for an individual
- Standard
Dispense medication after transplantation
- Standard
Manage resources to comply with the requirements of Good Distribution Practice
- Standard
Release manufactured radioactive medicinal products suitable for clinical use
- Standard
Select and dispatch medicinal products to comply with the requirements of Good Distribution Practice
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
Where this can lead
Pharmaceutical Compliance Specialist
This work can lead to a lead or staff compliance specialist role, a compliance manager position, or a director of pharmaceutical compliance role.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by Open Awards rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Dispensing and Supply of Medicines and Medicinal ProductsEffective Teamwork and Communication in a Pharmacy SettingManaging Pharmaceutical StockPerson-Centred Care in a Pharmacy SettingPrinciples of Health and Safety in a Pharmacy SettingRoles, Responsibilities and Personal Development in Pharmacy ServicesSafe Preparation and Manufacturing of Medicines and Pharmaceutical ProductsSelling Over the Counter Medicines and Products
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Selling Over the Counter Medicines and Products” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Lead it Apply
“Effective Teamwork and Communication in a Pharmacy Setting” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Develop, implement and maintain a quality system to control the distribution of medicinal products
- Dispense Aliquots of Radioactive and Non-Radioactive Medicinal Products for Immediate Use
- Dispense Patient-Specific Anti-Cancer Therapy Doses
- Dispense herbal medicines and products
- Dispense homeopathic remedies for an individual
- Dispense medication after transplantation
- Manage resources to comply with the requirements of Good Distribution Practice
- Release manufactured radioactive medicinal products suitable for clinical use
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Dispensing and Supply of Medicines and Medicinal Products, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will gain knowledge and skills to dispense and supply medicines and medicinal products accurately and safely. The unit covers legal, ethical, and organisational requirements, as well as the roles and responsibilities involved in receiving prescriptions, assembling items, and conducting accuracy checks.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Open Awards Level 2 Technical Occupational Entry in the Principles and Practice for Pharmacy Support Staff (Certificate) (RQF)
8 units in this credential, in the order it lists them, awarded by Open Awards.
- Dispensing and Supply of Medicines and Medicinal Products
- Effective Teamwork and Communication in a Pharmacy Setting
- Managing Pharmaceutical Stock
- Person-Centred Care in a Pharmacy Setting
- Principles of Health and Safety in a Pharmacy Setting
- Roles, Responsibilities and Personal Development in Pharmacy Services
and 2 more in the full unit list below.
Free tools
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Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.