How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Awarding Body for the Built Environment has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Awarding Body for the Built Environment awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Awarding Body for the Built Environment.
This Level 3 Diploma is vocationally-related and focuses on residential property advice and practice. It includes units on property management, structure and defects, and agency management. It is relevant for those working or aspiring to work in the building and construction sector, specifically in residential property.
These are the units Awarding Body for the Built Environment registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Awarding Body for the Built Environment. It does the teaching and the mapping. Awarding Body for the Built Environment sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
No card · Nothing to commit to
What each unit actually teaches you to do
Agency Management Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Explain the principles of management and leadership
- Define ethics and explain the relationship between ethics and good practice
- Identify customer service problems
- Describe how to respond to customer service problems
- Explain how to manage a team to achieve business goals and results
- Explain how to manage individuals to be effective in their role in a property agency
- Explain how to manage a budget to improve business performance
- Explain how to manage data to improve business performance
- Explain how to manage other resources to improve business performance
- Apply key management skills to improve personal performance in the property sector
- Apply key management skills to improve business performance in the property sector
- Explain the principles of human resource management in a property agency business
- Summarise key legislation applicable to the selling of properties
- Summarise key legislation applicable to the letting of properties
- Summarise codes of practice applicable to the selling of properties
- Summarise codes of practice applicable to the letting of properties
Handling Customer Enquiries and Customer Service Requirements Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Explain the principles that influence customer expectations within the property sector.
- Develop and maintain positive customer relationships through effective communication and service.
- Satisfy customer requirements by providing accurate information, addressing concerns, and delivering excellent service.
- Advise clients on property descriptions, provide relevant information, and arrange property viewings in a professional manner.
- Prepare property details and arrange marketing activities for listed properties to attract potential buyers or renters.
- Register client details effectively, ensuring data accuracy and compliance with data protection regulations.
- Suggest and arrange different types of property viewings to meet the needs of potential buyers or renters.
Introduction to the Purpose and Structure of the Property Market Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Explain how an estate/lettings agency operates within the property market.
- Describe the structure of the property services industry and the relevant regulatory frameworks.
- Demonstrate the use of digital software to accurately record and supply information and data related to property transactions.
- Identify potential health and safety risks in the workplace and describe methods to reduce those risks.
- Evaluate potential risks in the workplace, considering their likelihood and potential impact.
- Take responsibility for own safety by adhering to workplace safety procedures, participating in relevant training, and engaging in personal development activities.
Negotiating Rentals and Selling Property Services Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the process of obtaining relevant information from landlords and tenants for negotiations on residential rental properties
- Understand the process of accepting offers to rent a residential property
- Understand the different types of tenancies and the requirements of both the Housing Act 1988, and non-Housing Act tenancies
- Understand how to extend tenancy agreements
- Understand how to renew tenancy agreements
- Understand how to end tenancy agreements
- Understand how to conduct a tenant check in and provide a full inventory report
- Understand the statutory legislation and obligations of all parties regarding the safety and maintenance of the condition of the property
- Understand the procedures, legislation and codes of practice for processing and dealing with client monies
- Understand how to end tenancies
- Understand how to deal with deposits, dispersals and disputes
Negotiating Sales and Rentals and Selling Property Services Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Apply sales skills to effectively promote and sell agency services to potential clients.
- Utilise sales skills in negotiation scenarios to encourage potential buyers or renters to make offers on properties.
- Negotiate the sale of residential property, aiming to achieve a mutually agreeable price and terms for both buyer and seller.
- Describe the process of obtaining relevant information from landlords and tenants to facilitate negotiations on residential rental properties.
- Explain the process of accepting offers to buy or rent a residential property, ensuring compliance with legal and agency requirements.
- Negotiate price adjustments during property sales or rentals, considering market conditions and client needs.
Property Structure and Defects Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the elements of property structure and their impact on the sales progression process.
Understand Listing and Market Appraisals in Residential Property Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to prospect and generate new listing opportunities
- Understand how to prepare for a market appraisal
- Understand the main factors that affect property value
- Understand the property listing and market appraisal process
- Agree planned marketing activities with property owners
- Understand terms of business and key agency terms in contract agreements
- Understand how to overcome objections and increase business
- Understand common issues at market appraisal or survey that may affect the value or purchase of the property
- Understand basic building construction relating to foundations, floors, walls, roofs and services to residential property
Understand Residential Property Management Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the different types of tenancies and the requirements of both the Housing Act 1988, and non-Housing Act tenancies
- Understand how to extend, renew and end tenancy agreements
- Understand how to conduct a tenant check in and provide a full inventory report
- Understand the statutory legislation and obligations of all parties regarding the safety and maintenance of the condition of the property
- Understand the procedures, legislation and codes of practice for processing and dealing with client monies
- Understand how to end tenancies
- Understand how to deal with deposits, dispersals and disputes
Understand Sales Progression Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the process of sales progression from offer to completion.
- Understand who is involved and which documents are required with progressing sales of residential property.
- Understand the basic elements of a residential property survey.
- Understand common warranty and insurance schemes for new homes.
- Plan and manage the sale of residential properties.
- Bring sales of residential properties to a close.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Agree client requirements and prepare terms of engagement
- Standard
Manage and undertake investigations of disputes and breaches of agreements
- Standard
Negotiate the sale of properties in Scotland
- Standard
Progress sales of residential property
- Standard
Provide information and advice to customers on the purchase of property
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 1 record
- 1 record
- 1 record
- 1 record
- 2 records
Showing 6 roles, drawn from 53 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Property Manager
This work can lead to director of property management, overseeing standards and projects across a region, or into asset management or real estate development.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Awarding Body for the Built Environment rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Agency ManagementHandling Customer Enquiries and Customer Service RequirementsIntroduction to the Purpose and Structure of the Property MarketNegotiating Rentals and Selling Property ServicesNegotiating Sales and Rentals and Selling Property ServicesProperty Structure and DefectsUnderstand Listing and Market Appraisals in Residential PropertyUnderstand Residential Property Management
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Negotiating Rentals and Selling Property Services” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Introduction to the Purpose and Structure of the Property Market” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Lead it Apply
“Agency Management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Agree client requirements and prepare terms of engagement
- Manage and undertake investigations of disputes and breaches of agreements
- Negotiate the sale of properties in Scotland
- Progress sales of residential property
- Provide information and advice to customers on the purchase of property
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Agency Management, one of this qualification's own units.
Applied to your work in any of these jobs
This unit covers management and leadership principles within property agencies, ethical practice, customer service problem-solving, and team management. Learners will develop skills to lead teams and manage resources to achieve business objectives.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ABBE Level 3 Diploma in Residential Property Advice and Practice
9 units in this credential, in the order it lists them, awarded by Awarding Body for the Built Environment.
- Agency Management
- Handling Customer Enquiries and Customer Service Requirements
- Introduction to the Purpose and Structure of the Property Market
- Negotiating Rentals and Selling Property Services
- Negotiating Sales and Rentals and Selling Property Services
- Property Structure and Defects
and 3 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.