What you'll be able to do

• Understand strategies for developing and growing a business, including market analysis and financial planning.
• Understand the key issues shaping the current business and business support environment, including economic trends and regulatory changes.
• Understand the scope and purpose of business support services and their role in assisting businesses.
• Understand the relevant policies and codes of ethics that impact on business and enterprise support interventions, ensuring professional conduct.
• Identify the specific business development and management needs of a client through effective assessment and consultation.
• Agree on appropriate support services with a client, based on their identified needs and available resources.
• Work collaboratively with a client to explore and evaluate potential business opportunities, providing guidance and support.
• Manage the ongoing relationship with a client, providing consistent support and addressing any concerns.

What you'll be able to do

• Understand the value of using different channels to deliver business support services, including face-to-face, online, and telephone communication.
• Communicate effectively with a client in the delivery of business support, adapting communication style to suit the channel and the client's needs.
• Deliver business support to a client using different channels, ensuring consistency and quality of service.
• Introduce other forms of business support to a client using different channels, signposting to relevant resources and services.

What you'll be able to do

• Understand the policies and codes of ethics that impact on business and enterprise support interventions, recognising their importance and implications
• Establish relationships with clients, building rapport and creating a positive working environment
• Manage communications with clients, using appropriate channels and maintaining clear and consistent messaging
• Optimise the impact of the client's personality, competence, organisational role and level of authority, tailoring support accordingly
• Build mutual trust and respect with clients through feedback, providing constructive criticism and acknowledging their contributions
• Manage conflicts with clients, resolving issues effectively and maintaining a professional approach
• Support the client to measure the impact of the support intervention, evaluating its effectiveness and identifying areas for improvement

What you'll be able to do

• Assess personal and professional skills required to deliver business and enterprise support services
• Implement a personal development plan to enhance the delivery of business and enterprise support services
• Develop own professional networks to enhance the delivery of business and enterprise support services
• Evaluate the impact of personal development and network development activities on the quality of provision of business and enterprise support services

What you'll be able to do

• Manage individuals involved in the delivery of business and enterprise support services effectively.
• Build and maintain professional networks to facilitate the effective delivery of business and enterprise support.
• Understand the importance of monitoring performance and outcomes within a business and enterprise support service.
• Review the quality and effectiveness of the service provided to clients within business and enterprise support, identifying areas for improvement.

What you'll be able to do

• Understand the role and purpose of organisational policies when developing relationships with clients
• Support a client in the sourcing of business and enterprise support services to meet their identified strategic business needs
• Support a client to access business and enterprise support services
• Support a client to evaluate the effectiveness of business and enterprise support services against the strategic requirements identified