How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NCFE has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NCFE awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NCFE.
This qualification is designed to provide learners with the knowledge, skills and behaviours (KSBs) relevant to developing competence in digital support. This qualification will provide employers with reliable evidence of a learner’s attainment against occupational standard KSBs that form the minimum requirements for entry into occupation.
These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NCFE. It does the teaching and the mapping. NCFE sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Business operation Real unit · NCFE
What you'll be able to do
- Understand service level agreements and metrics within a service desk
- Understand organisational digital presence and brand
- Understand current and emerging technologies within service desks
Communication Real unit · NCFE
What you'll be able to do
- Understand and use communication channels and deliver service desk support
- Understand and use digital technologies and collaborative tools to work with others
Data backup and storage Real unit · NCFE
What you'll be able to do
- Understand digital architecture
- Understand data backups
Data fundamentals Real unit · NCFE
What you'll be able to do
- Understand the concepts and fundamentals of data and apply information security principles
Data systems Real unit · NCFE
What you'll be able to do
- Understand digital automation technologies
- Understand secure data handling and apply common security controls
- Understand digital transformation and the use of templates to support service desk performance
Digital application technician Real unit · NCFE
What you'll be able to do
- Understand productivity software applications
- Understand how digital information systems provide software application support and use troubleshooting tools and techniques to investigate and resolve software application problems
- Understand business approaches to incorporating new software applications and digital transformation
- Understand training and support and apply coaching techniques
- Understand monitoring software and recommend improvements
Digital information systems Real unit · NCFE
What you'll be able to do
- Understand information systems
- Understand the diagnosis of stakeholder’s digital problems
- Understand service desk system
- Understand and operate digital information systems
Digital service technician Real unit · NCFE
What you'll be able to do
- Understand database management systems
- Understand system configurations and apply approaches to configure, update and maintain systems
- Understand updating and maintaining digital systems to meet security requirements
- Understand the approaches to minimising and communicating the impact of system changes
- Understand training and support for end users
- Understand, select and apply digital tools and techniques to provide support to end users and find, record and rectify technical problems
- Understand and select appropriate digital channels to provide support to end users
Professional development and working practices Real unit · NCFE
What you'll be able to do
- Understand trusted sources to support service desk requests
- Understand continuous improvement
- Understand current and emerging technologies and possible impacts on service desk support
- Understand and apply approaches to risk assessing the impact of own actions on the service desk environment
- Understand learning techniques and use sources of knowledge
- Understand effective time management and prioritisation
Free, by email
Is this the right qualification for you?
One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Manage DevOps activities
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 23 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Digital Workplace Associate
This work can lead to a role as a digital workplace consultant, designing solutions and advising others, or a digital workplace architect, leading larger technical projects.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by NCFE rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Business operationCommunicationData backup and storageData fundamentalsData systemsDigital application technicianDigital information systemsDigital service technician
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Analyst · your map-it-properly tutor Illustration - Map a live decision Analyse
“Data backup and storage” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Business operation, one of this qualification's own units.
Applied to your work in any of these jobs
This unit covers service level agreements and metrics within service desks, organisational digital presence, and brand management. Learners will explore current and emerging technologies and their contribution to service desk performance.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NCFE Level 3 Technical Occupational Entry in Digital Support (Diploma)
9 units in this credential, in the order it lists them, awarded by NCFE.
- Business operation
- Communication
- Data backup and storage
- Data fundamentals
- Data systems
- Digital application technician
and 3 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.