How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
The qualification is aimed at learners who work in or aspire to work in the travel and tourism sector, providing essential knowledge and skills in the principles of travel services.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Business Travel Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how customer profiling is used within the business travel sector
- Understand the purpose and benefits of business travel promotional schemes
- Understand the key considerations for business travel in different regions throughout the world
- Understand the range of travel services available to the business traveller
- Understand the ancillary travel support services available to the business traveller
Maintaining the quality of travel and tourism operations Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the methods used to monitor the quality of travel and tourism operations
- Understand the importance of maintaining the quality of travel and tourism operations
Monitoring, communicating, and advising customers of information which impacts their travel arrangements Real unit · iCan Qualifications Limited
What you'll be able to do
- Monitor sources of information which may impact on travel arrangements
- Communicate relevant information to customers regarding potential impacts on their travel arrangements
- Advise customers on options available to them when their travel arrangements are impacted
Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to develop a customer service culture within their business to enhance customer satisfaction
- Understand how to build teams and motivate colleagues through techniques such as on-site coaching to improve performance
- Understand how to effectively monitor and communicate levels of customer service performance to drive continuous improvement
Principles of establishing customers’ interest in sustainable travel and tourism options Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles of sustainability and their application to the travel and tourism sector
- Establish customer interest in sustainable travel and tourism products and options, considering their needs and preferences
Principles of marketing for travel and tourism Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role of marketing within the travel and tourism industry.
- Understand the key marketing principles relevant to the travel and tourism sector.
- Understand how to conduct market research to inform marketing decisions in the travel and tourism industry.
- Understand the methods used to conduct market research in the travel and tourism industry.
- Understand the impact of internet and social media marketing on the travel and tourism industry.
- Understand how to use internet and social media marketing tools.
- Understand how to develop a comprehensive marketing plan for a travel and tourism organisation.
- Understand the components of a marketing plan.
Principles of sustainability for travel and tourism Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the principles of sustainability in the context of travel and tourism
- Describe how travel and tourism organisations can operate in a sustainable manner
- Identify the benefits of sustainable practices for the environment, local communities, and the tourism industry
Social media for communicating with customers in travel and tourism Real unit · iCan Qualifications Limited
What you'll be able to do
- Describe an organisation's approach to the use of social media, including its policies and guidelines
- Explain how to use social media platforms to support an organisation's objectives, such as marketing, customer service, and reputation management
Travel and Tourism Destinations - England Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles affecting product management for destinations in England.
- Understand the factors that influence the development and management of tourism products in England.
- Understand England as a tourist destination, including its key attractions and regions.
- Understand the diverse range of tourism offerings available in England.
Travel and Tourism Destinations - Ireland Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles affecting product management for tourist destinations in Ireland
- Understand the factors that influence the appeal of Ireland as a tourist destination
- Understand the different types of tourist attractions and activities available in Ireland
Travel and Tourism Destinations - Wales Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles affecting product management for travel and tourism destinations in Wales, including factors such as seasonality, accessibility, and sustainability
- Understand Wales as a tourist destination, including its key attractions, regions, and target markets
Travel and tourism destinations - Scotland Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles affecting product management for travel and tourism destinations in Scotland, including factors such as seasonality, accessibility, and sustainability
- Understand Scotland as a tourist destination, including its key attractions, regions, and target markets
Travel insurance Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key features and benefits of different types of travel insurance
- Understand the different types of insurance policies available to travellers
- Understand the specific cover offered by specialist travel insurance policies
- Understand the information required from a customer before issuing a travel insurance policy
Worldwide travel and tourism destinations Real unit · iCan Qualifications Limited
What you'll be able to do
- Explain the tourism destination life cycle
- Understand Europe as a tourist destination
- Understand the Americas as a tourist destination
- Understand Africa and the Middle East as a tourist destination
- Understand Australasia and Oceania as a tourist destination
- Understand Asia as a tourist destination
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Advise customers on the implications of information which impacts on their travel arrangements
- Standard
Establish customers’ interest in sustainable travel and tourism options
- Standard
Monitor and communicate information which impacts on customers’ travel arrangements
- Standard
Monitor and maintain the quality of travel and tourism operations
- Standard
Monitor and use social media to promote venues and events
- Standard
Use social media to communicate with customers in travel and tourism
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Business TravelMaintaining the quality of travel and tourism operationsMonitoring, communicating, and advising customers of information which impacts their travel arrangementsPrinciples of Supervising Customer Service Performance in Hospitality Leisure Travel and TourismPrinciples of establishing customers’ interest in sustainable travel and tourism optionsPrinciples of marketing for travel and tourismPrinciples of sustainability for travel and tourismSocial media for communicating with customers in travel and tourism
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Principles of marketing for travel and tourism” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Map a live decision Analyse
“Maintaining the quality of travel and tourism operations” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Advise customers on the implications of information which impacts on their travel arrangements
- Establish customers’ interest in sustainable travel and tourism options
- Monitor and communicate information which impacts on customers’ travel arrangements
- Monitor and maintain the quality of travel and tourism operations
- Monitor and use social media to promote venues and events
- Use social media to communicate with customers in travel and tourism
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Business Travel, one of this qualification's own units.
Applied to your own work
Learners will study the business travel sector, focusing on customer profiling, promotional schemes, and considerations for travel across different regions. The unit also covers travel and ancillary support services available to business travellers.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 3 Certificate in Principles of Travel Services
14 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Business Travel
- Maintaining the quality of travel and tourism operations
- Monitoring, communicating, and advising customers of information which impacts their travel arrangements
- Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism
- Principles of establishing customers’ interest in sustainable travel and tourism options
- Principles of marketing for travel and tourism
and 8 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.