iCan Qualifications Limited · RQF Level 3
iCQ Level 3 Certificate in Principles of Travel Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits26
- Guided learning197 hours
- Units in this qualification14
Awarded by iCan Qualifications Limited · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The qualification is aimed at learners who work in or aspire to work in the travel and tourism sector, providing essential knowledge and skills in the principles of travel services.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Business TravelReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how customer profiling is used within the business travel sector
- Understand the purpose and benefits of business travel promotional schemes
- Understand the key considerations for business travel in different regions throughout the world
- Understand the range of travel services available to the business traveller
- Understand the ancillary travel support services available to the business traveller
Maintaining the quality of travel and tourism operationsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the methods used to monitor the quality of travel and tourism operations
- Understand the importance of maintaining the quality of travel and tourism operations
Monitoring, communicating, and advising customers of information which impacts their travel arrangementsReal unit · iCan Qualifications Limited
What you'll be able to do
- Monitor sources of information which may impact on travel arrangements
- Communicate relevant information to customers regarding potential impacts on their travel arrangements
- Advise customers on options available to them when their travel arrangements are impacted
Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and TourismReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to develop a customer service culture within their business to enhance customer satisfaction
- Understand how to build teams and motivate colleagues through techniques such as on-site coaching to improve performance
- Understand how to effectively monitor and communicate levels of customer service performance to drive continuous improvement
Principles of establishing customers’ interest in sustainable travel and tourism optionsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles of sustainability and their application to the travel and tourism sector
- Establish customer interest in sustainable travel and tourism products and options, considering their needs and preferences
Principles of marketing for travel and tourismReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role of marketing within the travel and tourism industry.
- Understand the key marketing principles relevant to the travel and tourism sector.
- Understand how to conduct market research to inform marketing decisions in the travel and tourism industry.
- Understand the methods used to conduct market research in the travel and tourism industry.
- Understand the impact of internet and social media marketing on the travel and tourism industry.
- Understand how to use internet and social media marketing tools.
- Understand how to develop a comprehensive marketing plan for a travel and tourism organisation.
- Understand the components of a marketing plan.
Principles of sustainability for travel and tourismReal unit · iCan Qualifications Limited
What you'll be able to do
- Explain the principles of sustainability in the context of travel and tourism
- Describe how travel and tourism organisations can operate in a sustainable manner
- Identify the benefits of sustainable practices for the environment, local communities, and the tourism industry
Social media for communicating with customers in travel and tourismReal unit · iCan Qualifications Limited
What you'll be able to do
- Describe an organisation's approach to the use of social media, including its policies and guidelines
- Explain how to use social media platforms to support an organisation's objectives, such as marketing, customer service, and reputation management
Travel and Tourism Destinations - EnglandReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles affecting product management for destinations in England.
- Understand the factors that influence the development and management of tourism products in England.
- Understand England as a tourist destination, including its key attractions and regions.
- Understand the diverse range of tourism offerings available in England.
Travel and Tourism Destinations - IrelandReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles affecting product management for tourist destinations in Ireland
- Understand the factors that influence the appeal of Ireland as a tourist destination
- Understand the different types of tourist attractions and activities available in Ireland
Travel and Tourism Destinations - WalesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles affecting product management for travel and tourism destinations in Wales, including factors such as seasonality, accessibility, and sustainability
- Understand Wales as a tourist destination, including its key attractions, regions, and target markets
Travel and tourism destinations - ScotlandReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles affecting product management for travel and tourism destinations in Scotland, including factors such as seasonality, accessibility, and sustainability
- Understand Scotland as a tourist destination, including its key attractions, regions, and target markets
Travel insuranceReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key features and benefits of different types of travel insurance
- Understand the different types of insurance policies available to travellers
- Understand the specific cover offered by specialist travel insurance policies
- Understand the information required from a customer before issuing a travel insurance policy
Worldwide travel and tourism destinationsReal unit · iCan Qualifications Limited
What you'll be able to do
- Explain the tourism destination life cycle
- Understand Europe as a tourist destination
- Understand the Americas as a tourist destination
- Understand Africa and the Middle East as a tourist destination
- Understand Australasia and Oceania as a tourist destination
- Understand Asia as a tourist destination
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Advise customers on the implications of information which impacts on their travel arrangements
- Establish customers’ interest in sustainable travel and tourism options
- Monitor and communicate information which impacts on customers’ travel arrangements
- Monitor and maintain the quality of travel and tourism operations
- Monitor and use social media to promote venues and events
- Use social media to communicate with customers in travel and tourism
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
Learners will study the business travel sector, focusing on customer profiling, promotional schemes, and considerations for travel across different regions. The unit also covers travel and ancillary support services available to business travellers.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for iCQ Level 3 Certificate in Principles of Travel Services
14 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Business Travel
- Maintaining the quality of travel and tourism operations
- Monitoring, communicating, and advising customers of information which impacts their travel arrangements
- Principles of Supervising Customer Service Performance in Hospitality Leisure Travel and Tourism
- Principles of establishing customers’ interest in sustainable travel and tourism options
- Principles of marketing for travel and tourism
and 8 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.