How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Awarding Body for the Built Environment has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Awarding Body for the Built Environment awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Awarding Body for the Built Environment.
The Level 3 Certificate in Residential Property Management (Leasehold/Estate) aims to provide learners with the knowledge, understanding, and skills required to undertake a management role in the residential property management environment.
These are the units Awarding Body for the Built Environment registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Awarding Body for the Built Environment. It does the teaching and the mapping. Awarding Body for the Built Environment sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
No card · Nothing to commit to
What each unit actually teaches you to do
Understand Accounting for Service Charges in Leasehold Property Management Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the importance of the lease in setting up the financial structure for service charge accounting
- Understand how to set a budget for service charges, taking into account anticipated expenditure
- Understand compliance requirements for billing in service charge accounting, including legal and regulatory obligations
- Understand the processes involved in the collection of service charges from leaseholders
- Understand the regulations and best practices for holding client/customer monies in service charge accounts
- Understand how to process and account for supplier invoices in service charge accounting
- Understand the accounting treatment of major works and reserve funds in service charge accounting
- Understand the year-end accounting procedures for service charges, including the preparation of financial statements
Understand Customer and Consumer in Leasehold Property Management Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the importance of maintaining a professional attitude when delivering excellent customer service.
- Demonstrate appropriate and positive behaviours when interacting with customers.
- Maintain a positive and customer-friendly attitude in all customer service interactions.
Understand Ethics and Behaviours in Leasehold Property Management Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the basic principles of ethics and behaviours in Leasehold Property Management, including integrity, transparency and fairness
- Understand how common ethical principles relate to leasehold property management, such as conflicts of interest and confidentiality
- Understand how common ethical principles relate to leasehold property management, such as conflicts of interest and confidentiality
- Understand how to behave when faced with legal and ethical issues in leasehold property management, seeking guidance when necessary
- Understand the benefits of reflection in improving ethics and behaviours in leasehold property management, learning from experience
Understand Health and Safety in Leasehold Property Management Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the key health and safety legislation relevant to Leasehold Property Management.
- Understand the principles of risk management in the context of Leasehold Property Management.
- Understand the procedures for disaster recovery in Leasehold Property Management.
- Understand health and safety considerations in Property Management.
- Understand the potential impact of emerging legislation and guidance on health and safety and fire safety in Leasehold Property Management.
Understand Leasehold Property Management Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to manage buildings
- Understand how to manage service providers
Understand Mixed Tenure Management and Affordable Housing Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the key considerations in the management of mixed tenure developments, including the different needs of residents
- Understand the principles of social neighbourhood management and their application in mixed tenure settings
- Understand the specific challenges and opportunities associated with managing social/affordable housing developments
- Understand the strategies for managing vulnerable and difficult residents in mixed tenure and affordable housing environments
Understand the Legal Framework in Leasehold Property Management Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the key elements of a Management Agreement in Leasehold Property Management.
- Understand the implications of the Management Agreement for all parties involved.
- Understand the rights and responsibilities of leaseholders in Leasehold Property Management.
- Understand the processes for dispute resolution and the roles of the First Tier Tribunal (Property Chamber), the Upper Tribunal, and the courts in Leasehold Property Management.
- Understand the key aspects of company and employment law relevant to Leasehold Property Management.
Understand the Principles of Building Construction in Leasehold Property Management Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the fundamental principles of building construction relevant to Leasehold Property Management.
- Understand the processes for managing repairs, maintenance, and identifying defects in buildings.
- Understand the regulations affecting buildings, including building regulations and planning laws.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Contribute to the management of finances for properties
- Standard
Implement and monitor health and safety procedures for managed properties
- Standard
Manage finances in relation to properties
- Standard
Manage health and safety in managed properties
- Standard
Manage service providers for residential blocks
- Standard
Set up management agreements for property
- Standard
Set up management agreements for property
- Standard
Set up management services for property
- Standard
Set up management services for property
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 2 records
- 2 records
Showing 6 roles, drawn from 26 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Leasing Legal Specialist
This work can lead to a lead paralegal or lease compliance role, a lease administration manager role, or a director role overseeing real estate legal affairs.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by Awarding Body for the Built Environment rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Understand Accounting for Service Charges in Leasehold Property ManagementUnderstand Customer and Consumer in Leasehold Property ManagementUnderstand Ethics and Behaviours in Leasehold Property ManagementUnderstand Health and Safety in Leasehold Property ManagementUnderstand Leasehold Property ManagementUnderstand Mixed Tenure Management and Affordable HousingUnderstand the Legal Framework in Leasehold Property ManagementUnderstand the Principles of Building Construction in Leasehold Property Management
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Understand Accounting for Service Charges in Leasehold Property Management” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Lead it Apply
“Understand Customer and Consumer in Leasehold Property Management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Contribute to the management of finances for properties
- Implement and monitor health and safety procedures for managed properties
- Manage finances in relation to properties
- Manage health and safety in managed properties
- Manage service providers for residential blocks
- Set up management agreements for property
- Set up management services for property
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Understand Accounting for Service Charges in Leasehold Property Management, one of this qualification's own units.
Applied to your work in any of these jobs
This unit provides learners with comprehensive knowledge of accounting for service charges in leasehold property management. Learners will understand lease roles, budgeting, billing compliance, service charge collection, client monies management, and supplier invoice processing.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ABBE Level 3 Certificate in Residential Property Management (Leasehold/Estate)
8 units in this credential, in the order it lists them, awarded by Awarding Body for the Built Environment.
- Understand Accounting for Service Charges in Leasehold Property Management
- Understand Customer and Consumer in Leasehold Property Management
- Understand Ethics and Behaviours in Leasehold Property Management
- Understand Health and Safety in Leasehold Property Management
- Understand Leasehold Property Management
- Understand Mixed Tenure Management and Affordable Housing
and 2 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.