Awarding Body for the Built Environment · RQF Level 2
ABBE Level 2 Certificate in Property
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits28
- Guided learning118 hours
- Units in this qualification21
Awarded by Awarding Body for the Built Environment · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The Level 2 Certificate in Property develops occupational competence for those working in the property sector. It covers areas such as organising property viewings, handling customer enquiries, and maintaining workplace safety and security. Learners will also gain an understanding of employment rights and responsibilities.
These are the units Awarding Body for the Built Environment registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Behave in an ethical manner in all aspects of businessReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Conduct yourself in a professional, ethical, honest and fair manner in all business dealings
- Understand the importance of working without discrimination or bias, treating all individuals with respect and equality
- Understand the importance of recognising when a gift or bribe may be offered as an inducement and the appropriate action to take
Conduct accompanied viewings of propertiesReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Prepare for viewings of properties
- Liaise with prospective buyers and/or tenants regarding property viewings
- Prepare to conduct accompanied viewings of properties, ensuring all necessary arrangements are in place
- Conduct viewings of properties in a professional and informative manner
Deal with incoming telephone calls from customersReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Use communication systems effectively to manage incoming telephone calls from customers
- Establish rapport with customers who are calling, creating a positive and welcoming interaction
- Deal effectively with customer questions and requests, providing accurate information and resolving issues efficiently
- Deal with incoming telephone calls from customers in a professional and helpful manner, adhering to organisational procedures
Develop yourself in the job roleReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Access self-development opportunities within your job role, including identifying relevant training and resources
- Evidence self-development within the job role, demonstrating how new skills and knowledge have been applied
Employment rights and responsibilities in the property sectorReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Know employer and employee rights and responsibilities in the property sector
- Know your organisation’s procedures for conforming with employment rights and responsibilities
- Know factors that affect your own organisation and occupation within the property sector
Hand-over new properties to buyersReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand organisational procedures for the hand-over of new properties to buyers
- Understand how to complete the hand-over of new properties to buyers, ensuring all documentation is accurate and complete
- Understand how to confirm specifications and address any issues that arise during the hand-over process
- Inspect new property thoroughly prior to its hand-over to buyers, identifying any potential issues
- Complete the hand-over of a new property to the buyer, ensuring a smooth and professional process
Know the legislation, guidelines, codes of practice and statutory information in residential propertyReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand legislation, guidelines and codes of practice relevant to residential property management
- Understand statutory information requirements related to residential property
Maintain displays of marketing materials for propertiesReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand organisational procedures for the development of displays of marketing materials for properties
- Use displays, web-based media and boards to promote properties
- Maintain marketing materials for properties
- Use marketing materials and boards to promote properties effectively
- Maintain marketing materials for properties to a professional standard
Maintain the security of individuals and property in a property environmentReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Maintain the security of yourself and others in a property environment
- Maintain the security of information in a property environment
- Maintain the security of property in a property environment
- Maintain the security of yourself and others in a property environment
- Maintain the security of personal property, residential properties and information in a property environment
Make telephone calls to customersReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Plan telephone calls effectively to ensure clear communication and efficient use of time
- Use communication systems effectively to make telephone calls to customers
- Make focussed calls to customers, ensuring the purpose of the call is achieved
- Make telephone calls to customers in a professional and courteous manner
Match and promote properties to individualsReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Match properties to the needs and preferences of individuals
- Promote properties effectively to individuals, highlighting their key features and benefits
- Match properties to individuals based on their specified requirements and budget
- Promote properties to individuals using appropriate methods and channels
Organise and progress viewings of propertiesReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Develop effective relationships with prospective buyers and tenants
- Follow up on viewings with prospective buyers and tenants
- Organise and progress property viewings efficiently
- Review property viewings to identify areas for improvement
Organise market appraisals of propertiesReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the purpose and components of market appraisals
- Organise market appraisals of properties, including legal and ethical considerations
- Organise market appraisals of properties, ensuring accuracy and compliance with relevant regulations
Prepare for the marketing of properties for sale or to letReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Describe how to prepare for the marketing of properties for sale or to let
- Describe how to arrange for the production of final documentation for residential property for sale or to let
- Demonstrate how to prepare for the marketing of properties for sale or to let
Progress applications to rent propertyReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand your organisation’s procedures for progressing prospective tenants’ applications to rent property
- Qualify prospective tenants according to organisational procedures
- Obtain information required to qualify prospective tenants accurately and efficiently
- Progress applications to rent property in line with organisational procedures
Progress customer enquiries associated with property servicesReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Know about the range of services offered by your organisation
- Know the organisational procedures for dealing with customer enquiries
- Progress customer enquiries effectively and efficiently
Reduce risks to health and safety in the workplaceReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Know about your organisation’s health and safety procedures
- Identify potential hazards in the workplace
- Evaluate risks associated with hazards in the workplace
- Identify hazards and risks in the workplace
- Reduce the risks to health and safety in the workplace by implementing appropriate control measures
Understand how to work with customers across a language divideReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to communicate with customers who have a different first language to theirs, including the use of appropriate communication methods
- Work with customers who speak a different first language from their own, demonstrating sensitivity and cultural awareness
Understanding professional conduct in a property environmentReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to present a positive image in a property environment, maintaining a professional appearance and demeanour
- Understand the importance of communicating information clearly and concisely to all stakeholders
- Understand the importance of dealing with enquiries and complaints in an appropriate and timely manner and of maintaining accurate records of all interactions
- Understand the scope and responsibilities of your job role within the property environment
Use bespoke software when working with customersReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to operate bespoke software within own organisation, including its features and functions
- Prepare to deliver customer service using bespoke software, ensuring all necessary information is readily available
- Deliver customer service using bespoke software, adhering to organisational procedures and customer service standards
Use questioning techniques when delivering customer serviceReal unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to use questioning techniques when delivering customer service
- Establish rapport with customers
- Identify customer concerns
- Gain detailed information from customers using questioning techniques
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Collate the information required and prepare reports for the appraisal and valuation of property
- Conduct Accompanied Visits Around Local Property Areas
- Conduct accompanied viewings of owned properties to let
- Conduct accompanied viewings of properties
- Conduct accompanied visits around development sites
- Contribute to maintaining the security of individuals and property
- Develop and maintain marketing materials for property to let
- Identify and rectify unsatisfactory performance in the void property security solution
Where this can lead
Property Services Coordinator
This Property Services Coordinator role is a fantastic starting point. You'll get a really solid grounding in how commercial property actually works, and we're committed to helping you grow, whether that's moving up the property management ladder or specialising in a particular area. It's a challenging but rewarding path, and we're excited to see where you take it.
See the whole journey →Showing 6 roles, drawn from 28 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit provides learners with an understanding of ethical conduct in business, including professionalism, honesty, fairness, equality, and recognising inducements such as gifts or bribes. Learners will learn to act ethically in all business dealings.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ABBE Level 2 Certificate in Property
21 units in this credential, in the order it lists them, awarded by Awarding Body for the Built Environment.
- Behave in an ethical manner in all aspects of business
- Conduct accompanied viewings of properties
- Deal with incoming telephone calls from customers
- Develop yourself in the job role
- Employment rights and responsibilities in the property sector
- Hand-over new properties to buyers
and 15 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.