How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Awarding Body for the Built Environment has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Awarding Body for the Built Environment awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Awarding Body for the Built Environment.
The Level 2 Certificate in Property develops occupational competence for those working in the property sector. It covers areas such as organising property viewings, handling customer enquiries, and maintaining workplace safety and security. Learners will also gain an understanding of employment rights and responsibilities.
These are the units Awarding Body for the Built Environment registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Awarding Body for the Built Environment. It does the teaching and the mapping. Awarding Body for the Built Environment sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Behave in an ethical manner in all aspects of business Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Conduct yourself in a professional, ethical, honest and fair manner in all business dealings
- Understand the importance of working without discrimination or bias, treating all individuals with respect and equality
- Understand the importance of recognising when a gift or bribe may be offered as an inducement and the appropriate action to take
Conduct accompanied viewings of properties Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Prepare for viewings of properties
- Liaise with prospective buyers and/or tenants regarding property viewings
- Prepare to conduct accompanied viewings of properties, ensuring all necessary arrangements are in place
- Conduct viewings of properties in a professional and informative manner
Deal with incoming telephone calls from customers Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Use communication systems effectively to manage incoming telephone calls from customers
- Establish rapport with customers who are calling, creating a positive and welcoming interaction
- Deal effectively with customer questions and requests, providing accurate information and resolving issues efficiently
- Deal with incoming telephone calls from customers in a professional and helpful manner, adhering to organisational procedures
Develop yourself in the job role Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Access self-development opportunities within your job role, including identifying relevant training and resources
- Evidence self-development within the job role, demonstrating how new skills and knowledge have been applied
Employment rights and responsibilities in the property sector Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Know employer and employee rights and responsibilities in the property sector
- Know your organisation’s procedures for conforming with employment rights and responsibilities
- Know factors that affect your own organisation and occupation within the property sector
Hand-over new properties to buyers Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand organisational procedures for the hand-over of new properties to buyers
- Understand how to complete the hand-over of new properties to buyers, ensuring all documentation is accurate and complete
- Understand how to confirm specifications and address any issues that arise during the hand-over process
- Inspect new property thoroughly prior to its hand-over to buyers, identifying any potential issues
- Complete the hand-over of a new property to the buyer, ensuring a smooth and professional process
Know the legislation, guidelines, codes of practice and statutory information in residential property Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand legislation, guidelines and codes of practice relevant to residential property management
- Understand statutory information requirements related to residential property
Maintain displays of marketing materials for properties Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand organisational procedures for the development of displays of marketing materials for properties
- Use displays, web-based media and boards to promote properties
- Maintain marketing materials for properties
- Use marketing materials and boards to promote properties effectively
- Maintain marketing materials for properties to a professional standard
Maintain the security of individuals and property in a property environment Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Maintain the security of yourself and others in a property environment
- Maintain the security of information in a property environment
- Maintain the security of property in a property environment
- Maintain the security of yourself and others in a property environment
- Maintain the security of personal property, residential properties and information in a property environment
Make telephone calls to customers Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Plan telephone calls effectively to ensure clear communication and efficient use of time
- Use communication systems effectively to make telephone calls to customers
- Make focussed calls to customers, ensuring the purpose of the call is achieved
- Make telephone calls to customers in a professional and courteous manner
Match and promote properties to individuals Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Match properties to the needs and preferences of individuals
- Promote properties effectively to individuals, highlighting their key features and benefits
- Match properties to individuals based on their specified requirements and budget
- Promote properties to individuals using appropriate methods and channels
Organise and progress viewings of properties Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Develop effective relationships with prospective buyers and tenants
- Follow up on viewings with prospective buyers and tenants
- Organise and progress property viewings efficiently
- Review property viewings to identify areas for improvement
Organise market appraisals of properties Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand the purpose and components of market appraisals
- Organise market appraisals of properties, including legal and ethical considerations
- Organise market appraisals of properties, ensuring accuracy and compliance with relevant regulations
Prepare for the marketing of properties for sale or to let Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Describe how to prepare for the marketing of properties for sale or to let
- Describe how to arrange for the production of final documentation for residential property for sale or to let
- Demonstrate how to prepare for the marketing of properties for sale or to let
Progress applications to rent property Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand your organisation’s procedures for progressing prospective tenants’ applications to rent property
- Qualify prospective tenants according to organisational procedures
- Obtain information required to qualify prospective tenants accurately and efficiently
- Progress applications to rent property in line with organisational procedures
Progress customer enquiries associated with property services Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Know about the range of services offered by your organisation
- Know the organisational procedures for dealing with customer enquiries
- Progress customer enquiries effectively and efficiently
Reduce risks to health and safety in the workplace Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Know about your organisation’s health and safety procedures
- Identify potential hazards in the workplace
- Evaluate risks associated with hazards in the workplace
- Identify hazards and risks in the workplace
- Reduce the risks to health and safety in the workplace by implementing appropriate control measures
Understand how to work with customers across a language divide Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to communicate with customers who have a different first language to theirs, including the use of appropriate communication methods
- Work with customers who speak a different first language from their own, demonstrating sensitivity and cultural awareness
Understanding professional conduct in a property environment Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to present a positive image in a property environment, maintaining a professional appearance and demeanour
- Understand the importance of communicating information clearly and concisely to all stakeholders
- Understand the importance of dealing with enquiries and complaints in an appropriate and timely manner and of maintaining accurate records of all interactions
- Understand the scope and responsibilities of your job role within the property environment
Use bespoke software when working with customers Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to operate bespoke software within own organisation, including its features and functions
- Prepare to deliver customer service using bespoke software, ensuring all necessary information is readily available
- Deliver customer service using bespoke software, adhering to organisational procedures and customer service standards
Use questioning techniques when delivering customer service Real unit · Awarding Body for the Built Environment
What you'll be able to do
- Understand how to use questioning techniques when delivering customer service
- Establish rapport with customers
- Identify customer concerns
- Gain detailed information from customers using questioning techniques
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Collate the information required and prepare reports for the appraisal and valuation of property
- Standard
Conduct Accompanied Visits Around Local Property Areas
- Standard
Conduct accompanied viewings of owned properties to let
- Standard
Conduct accompanied viewings of properties
- Standard
Conduct accompanied visits around development sites
- Standard
Contribute to maintaining the security of individuals and property
- Standard
Develop and maintain marketing materials for property to let
- Standard
Identify and rectify unsatisfactory performance in the void property security solution
- Standard
Match available properties to prospective buyers
- Standard
Organise and progress viewings of properties
- Standard
Organise and progress viewings of properties to let
- Standard
Prepare properties for marketing (letting)
- Standard
Progress applications to rent property
- Standard
Progress property acquisitions to meet clients’ requirements
- Standard
Progress property disposals
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 2 records
- 1 record
- 3 records
- 2 records
- 1 record
- 1 record
Showing 6 roles, drawn from 23 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Property Services Coordinator
This work gives a grounding in how commercial property operates. It can lead to an Assistant Property Manager role, and from there to Property Manager, taking on responsibility for a property's budget and operations.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by Awarding Body for the Built Environment rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Behave in an ethical manner in all aspects of businessConduct accompanied viewings of propertiesDeal with incoming telephone calls from customersDevelop yourself in the job roleEmployment rights and responsibilities in the property sectorHand-over new properties to buyersKnow the legislation, guidelines, codes of practice and statutory information in residential propertyMaintain displays of marketing materials for properties
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Organise market appraisals of properties” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Maintain displays of marketing materials for properties” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Collate the information required and prepare reports for the appraisal and valuation of property
- Conduct Accompanied Visits Around Local Property Areas
- Conduct accompanied viewings of owned properties to let
- Conduct accompanied viewings of properties
- Conduct accompanied visits around development sites
- Contribute to maintaining the security of individuals and property
- Develop and maintain marketing materials for property to let
- Identify and rectify unsatisfactory performance in the void property security solution
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Behave in an ethical manner in all aspects of business, one of this qualification's own units.
Applied to your work in any of these jobs
This unit provides learners with an understanding of ethical conduct in business, including professionalism, honesty, fairness, equality, and recognising inducements such as gifts or bribes. Learners will learn to act ethically in all business dealings.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ABBE Level 2 Certificate in Property
21 units in this credential, in the order it lists them, awarded by Awarding Body for the Built Environment.
- Behave in an ethical manner in all aspects of business
- Conduct accompanied viewings of properties
- Deal with incoming telephone calls from customers
- Develop yourself in the job role
- Employment rights and responsibilities in the property sector
- Hand-over new properties to buyers
and 15 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.