How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
This Highfield Level 3 Extended Certificate in Spectator Safety Supervision (RQF) is for individuals supervising safety at spectator events. Learners develop skills in resource management, incident handling, and safety planning. The qualification supports career progression in the sport, leisure, and recreation sector.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
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What each unit actually teaches you to do
Application of physical intervention skills in the private security industry Real unit · Highfield Qualifications
What you'll be able to do
- Understand physical interventions and the implications of their use
- Understand the risks associated with using physical intervention
- Understand how to reduce the risks associated with physical intervention
- Use physical skills to protect yourself
- Use physical skills to protect others
- Use non-pain compliant standing techniques
- Use non-pain compliant holding techniques
- Use non-pain compliant escorting techniques
Deal with incidents at spectator events Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to deal with incidents at spectator events
- Deal with incidents at spectator events
Develop and sustain productive working relationships with colleagues and stakeholders Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to work effectively with colleagues and stakeholders
- Understand how to monitor and review relationships with colleagues and stakeholders to ensure productivity
- Understand how to deal with conflict of interest in relation to colleagues and stakeholders professionally
- Establish and monitor working relationships with colleagues and stakeholders to achieve common goals
- Work collaboratively with colleagues and stakeholders, respecting their diverse perspectives
Develop your knowledge, skills and competence Real unit · Highfield Qualifications
What you'll be able to do
- Develop knowledge and competence in a relevant area
- Develop knowledge and competence in a relevant area to meet personal and professional needs
Help to manage and resolve conflicts Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to engage with client groups in conflict situations
- Understand how to follow procedures to resolve conflict situations
- Engage with client groups in conflict situations effectively
- Follow procedures to resolve conflict situations appropriately
Manage and maintain stewarding in designated areas Real unit · Highfield Qualifications
What you'll be able to do
- Manage and maintain stewarding in the designated area effectively
- Debrief stewards and check venue and equipment according to procedures
- Manage and maintain stewarding in the designated area to ensure safety and security
- Debrief stewards and check venue and equipment thoroughly following events
Manage information for action and decision making for spectator events Real unit · Highfield Qualifications
What you'll be able to do
- Gather required information from relevant sources
- Analyse information to support effective decision-making
- Inform and advise others based on analysed information
- Gather required information accurately and efficiently
- Analyse information to support decision-making in a timely manner
- Inform and advise others clearly and concisely, using appropriate communication methods
Manage initial response to significant or major incidents and plan for resilience Real unit · Highfield Qualifications
What you'll be able to do
- Assess the risk and threat of an incident, considering potential impacts and vulnerabilities.
- Plan for the response to a significant or major incident, including resource allocation and communication strategies.
- Manage the initial response to a significant or major incident, ensuring safety and minimising disruption.
- Manage post incident recovery, restoring operations and learning from the experience.
- Assess the risk and threat of an incident, using appropriate tools and techniques.
- Plan for the response to a significant or major incident, developing comprehensive and actionable plans.
- Manage the initial response to a significant or major incident, coordinating resources and personnel effectively.
- Manage post incident recovery, implementing recovery plans and evaluating their effectiveness.
Manage resources for safety and security at spectator events Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to plan the use of resources
- Understand how to obtain resources
- Understand how to ensure the availability of resources
- Understand how to monitor the use of resources
- Plan the use of resources effectively
- Obtain resources efficiently
- Ensure the availability of resources when required
- Monitor the use of resources to ensure effective allocation
Manage risks in crowded places Real unit · Highfield Qualifications
What you'll be able to do
- Identify potential threats to events in crowded places
- Identify potential hazards to events in crowded places
- Assess the risks to events in crowded places
- Specify control measures for risks in crowded places
- Agree control measures for risks in crowded places
- Identify potential threats to events in crowded places
- Identify potential hazards to events in crowded places
- Assess the risks to events in crowded places
- Specify control measures for risks in crowded places
- Agree control measures for risks in crowded places
Manage the efficient use of resources Real unit · Highfield Qualifications
What you'll be able to do
- Manage the use of resources efficiently
- Manage the use of resources effectively within the organisation
Manage the safety and security of people at spectator events Real unit · Highfield Qualifications
What you'll be able to do
- Ensure the venue is ready for spectator events
- Ensure resources are available and ready for spectator events
- Monitor organisational measures during spectator events
- Co-ordinate organisational measures during spectator events
- Ensure the venue is ready for spectator events
- Ensure resources are available and ready for spectator events
- Monitor organisational measures during spectator events
- Co-ordinate organisational measures during spectator events
Monitor and solve customer service problems Real unit · Highfield Qualifications
What you'll be able to do
- Understand how to monitor and solve customer service problems effectively
- Solve immediate customer service problems promptly and efficiently
- Identify repeated customer service problems and options for solving them to improve service quality
- Take action to avoid the repetition of customer service problems by implementing preventative measures
Plan for the safety of people at spectator events Real unit · Highfield Qualifications
What you'll be able to do
- Plan for the safety of people at spectator events
- Produce plans for the safety of people at spectator events
- Implement plans for the safety of people at spectator events
- Review plans for the safety of people at spectator events
- Evaluate plans for the safety of people at spectator events
- Plan for the safety of people at spectator events
- Produce plans for the safety of people at spectator events
- Implement plans for the safety of people at spectator events
- Review plans for the safety of people at spectator events
- Evaluate plans for the safety of people at spectator events
Prepare stewards and venues for spectator events Real unit · Highfield Qualifications
What you'll be able to do
- Assign responsibilities to stewards effectively
- Brief stewards on arrangements for events clearly and concisely
- Check the venue before events to ensure safety and suitability
- Assign responsibilities to stewards according to their skills and experience
- Brief stewards on arrangements for events, providing all necessary information
- Check the venue before events, identifying and addressing any potential issues
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Deal with incidents
- Standard
Handle and communicate information as an official
- Standard
Manage information for action and decision making
- Standard
Manage the efficient use of resources
- Standard
Manage the use of physical resources
- Standard
Plan for the safety of people at a spectator event
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Application of physical intervention skills in the private security industryDeal with incidents at spectator eventsDevelop and sustain productive working relationships with colleagues and stakeholdersDevelop your knowledge, skills and competenceHelp to manage and resolve conflictsManage and maintain stewarding in designated areasManage information for action and decision making for spectator eventsManage initial response to significant or major incidents and plan for resilience
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Help to manage and resolve conflicts” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Manage initial response to significant or major incidents and plan for resilience” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Monitor and solve customer service problems” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Manage and maintain stewarding in designated areas” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Deal with incidents
- Handle and communicate information as an official
- Manage information for action and decision making
- Manage the efficient use of resources
- Manage the use of physical resources
- Plan for the safety of people at a spectator event
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Application of physical intervention skills in the private security industry, one of this qualification's own units.
Applied to your own work
Learners will gain a comprehensive understanding of physical intervention skills in the private security industry, including legal and ethical implications, risk reduction, and the practical application of physical and non-physical techniques.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Level 3 Extended Certificate in Spectator Safety Supervision (RQF)
15 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Application of physical intervention skills in the private security industry
- Deal with incidents at spectator events
- Develop and sustain productive working relationships with colleagues and stakeholders
- Develop your knowledge, skills and competence
- Help to manage and resolve conflicts
- Manage and maintain stewarding in designated areas
and 9 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.