How you’d get it
How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Highfield Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Highfield Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Highfield Qualifications.
01What it is
Improve learner employability opportunities with our range of personal development qualifications. Designed to give your learners the knowledge they need.
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Highfield Qualifications. It does the teaching and the mapping. Highfield Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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02The units
What each unit actually teaches you to do
Aerate turf by hand Real unit · Highfield Qualifications
This unit provides knowledge of the purpose and techniques of aerating turf by hand. You'll select appropriate tools, demonstrate safe and effective aeration methods, and maintain equipment used in the process.
What you'll be able to do
- Know the correct techniques for aerating turf by hand
- Safely and effectively aerate turf by hand using appropriate tools and techniques
Alternatives to Paid Work Real unit · Highfield Qualifications
It teaches you to identify alternatives to paid work such as volunteering, internships, and community projects. You'll understand the value of skills and qualities gained from these experiences.
What you'll be able to do
- Identify different types of alternatives to paid work, such as volunteering, internships, and community projects.
- Recognise the value of skills and qualities gained from participating in alternatives to paid work, and how these can enhance employability.
An Introduction to Accounting Real unit · Highfield Qualifications
This unit introduces basic accounting principles, including applying mathematical skills in financial contexts. You'll understand accounting terminology, roles within accounting, effective communication, and the use of IT programmes supporting accounting tasks.
What you'll be able to do
- Apply basic mathematical skills to solve problems in a financial context
- Understand the terminology and language used in basic accounting practices
- Understand the different roles and responsibilities of individuals working within an accounting environment
- Understand how to communicate effectively with colleagues and clients in an accounting setting
- Understand the advantages of using different IT programmes and software to support accounting tasks
- Produce accurate and professional business documents relevant to accounting
- Understand how to use common office equipment for accounting-related activities
Applying for a Job Real unit · Highfield Qualifications
You'll explore different methods of applying for jobs, including online applications, and understand the purpose and content of a CV. They will develop skills to accurately complete job application forms, presenting information clearly and concisely.
What you'll be able to do
- Understand different methods of applying for jobs, including online applications and CV submissions
- Complete a job application form accurately and effectively
Assessing myself for work Real unit · Highfield Qualifications
It teaches you to assess their own skills and personal attributes relevant to work success. You'll identify areas for development, understand the importance of skill progression for careers, and produce action plans to enhance their employability for specific job roles.
What you'll be able to do
- Know what skills are needed for success in work
- Know what personal attributes are needed for success in work
- Assess own level of skills
- Assess own level of personal attributes
- Know skills that need to be developed for specific jobs
- Know personal attributes that need to be developed for specific jobs
- Produce an action plan to develop skills for a specific job
- Produce an action plan to develop personal attributes for a specific job
Assist with harvesting and preparing crops Real unit · Highfield Qualifications
It teaches you to assist with harvesting and preparing crops safely under supervision. You'll follow hygiene and quality standards, use appropriate tools and techniques, and comply with health and safety requirements during crop handling.
What you'll be able to do
- Assist with harvesting crops under supervision, following instructions and using appropriate tools and techniques
- Prepare harvested crops for storage or further processing, following hygiene and quality standards
- Work safely when assisting with harvesting and preparing crops, adhering to health and safety regulations and using personal protective equipment
Assist with potting up rooted cuttings, large seedlings or plugs by hand Real unit · Highfield Qualifications
This unit equips learners with the skills to prepare materials and pot rooted cuttings, large seedlings, or plugs by hand. You'll also provide immediate aftercare and maintain a clean, safe working environment during the potting process.
What you'll be able to do
- Prepare the necessary materials and equipment for potting rooted cuttings, large seedlings or plugs
- Pot rooted cuttings, large seedlings or plugs by hand
- Provide appropriate care for cuttings, seedlings or plugs immediately after potting
- Clear up the work area and dispose of waste materials safely after potting
Assist with the Maintenance of Equipment Real unit · Highfield Qualifications
It teaches you to assist with equipment maintenance by preparing tools and materials, performing maintenance tasks under supervision, and adhering to health and safety regulations. You'll develop practical skills to support maintenance activities safely and effectively.
What you'll be able to do
- Assist with the preparation of equipment for maintenance, following instructions and procedures
- Assist with the maintenance of equipment, under supervision and according to guidelines
- Work safely when assisting with equipment maintenance, adhering to health and safety regulations
Assist with the movement of animals Real unit · Highfield Qualifications
This unit provides learners with the skills to safely assist with moving animals within defined environments and during transport. You'll follow instructions, apply appropriate handling techniques, and identify hazards to maintain safety.
What you'll be able to do
- Safely assist with moving animals from one place to another within a defined environment.
- Safely assist with the loading and unloading of animals for transport, following given instructions.
Awareness of Equality and Diversity Real unit · Highfield Qualifications
You'll develop an understanding of key terms and concepts related to equality and diversity, including discrimination and inclusive behaviour. They will study relevant UK legislation and recognise the importance of promoting equality and diversity within organisations.
What you'll be able to do
- Understand definitions and key concepts that are important regarding equality and diversity
- Know the relevant legislation and regulations used in Equality and Diversity
- Understand why Equality and Diversity is key in organisations and the benefits of promoting it
Being Responsible for Other People’s Money Real unit · Highfield Qualifications
You'll understand different methods of payment and their appropriate uses, alongside the importance of handling other people’s money responsibly. The unit covers relevant procedures and develops skills to manage financial transactions accurately and securely.
What you'll be able to do
- Identify different methods of payment and explain when each method could be used.
- Explain the importance of handling other people’s money responsibly.
- Identify procedures that might apply when responsible for other people’s money.
- Handle financial transactions responsibly in a given context.
Being safe and responsible online Real unit · Highfield Qualifications
You'll understand where personal information may be stored on devices and online, recognise online risks and threats, and learn how to configure secure access to devices and services. They will also know how to report concerns and minimise physical stresses related to online activity.
What you'll be able to do
- Know where personal information may be stored by devices and online activity
- Know of online risks and threats, such as phishing and malware
- Configure and use secure ways to access devices and online services
- Report concerns with online content to the appropriate authorities
- Recognise and minimise the effects of physical stresses of being online, such as eye strain and repetitive strain injury
Being safe and responsible online Real unit · Highfield Qualifications
This unit provides knowledge and skills to protect personal information and privacy online. You'll understand their rights regarding personal data, methods to safeguard devices and data from threats, and the use of multifactor authentication for secure online access.
What you'll be able to do
- Protect personal information online.
- Protect personal privacy online.
- Understand personal rights regarding the use of personal data online.
- Understand options for controlling the use of personal data online.
- Protect devices from online risks.
- Protect data from online threats.
- Configure multifactor authentication to access online services.
- Use multifactor authentication to access online services.
- Backup data locally.
- Backup data using a cloud provider.
- Use appropriate language online.
- Demonstrate appropriate behaviour online.
- Apply simple methods to avoid physical health risks while using devices.
- Apply simple methods to avoid psychological health risks while using devices.
Building Working Relationships with Colleagues Real unit · Highfield Qualifications
You'll develop knowledge and skills to build effective working relationships with colleagues. This unit covers the importance of communication, positive interactions with employers, managers, and peers, and appropriate workplace behaviour.
What you'll be able to do
- Know why it is important to get on well with colleagues.
- Work with employers in the workplace.
- Work with managers in the workplace.
- Work with peers in the workplace.
Building Working Relationships with Customers Real unit · Highfield Qualifications
This unit covers the impact of personal presentation and organisational protocols on customer impressions. You'll develop the ability to interact positively with customers, adhering to communication guidelines and organisational procedures to maintain professional relationships.
What you'll be able to do
- Know that the way of presenting oneself makes an impression on a customer or client, considering factors such as appearance and behaviour
- Know that organisations normally have protocols and procedures for dealing with customers or clients, including communication guidelines and service standards
- Interact positively with customers or clients in line with given organisational protocols, demonstrating professionalism and respect
Career Progression Real unit · Highfield Qualifications
It teaches you to understand the concept and significance of career progression. You'll assess their own skills and qualities, identify potential career opportunities, and plan short-term goals to support their professional development.
What you'll be able to do
- Explain the concept of career progression and its importance.
- Assess own skills and qualities in relation to potential career progression opportunities.
- Plan short-term goals to support career progression.
Collect and prepare produce or plant material for transport Real unit · Highfield Qualifications
This unit provides knowledge and skills to collect and prepare produce or plant material for transport without causing damage. You'll follow procedures for cleaning, sorting, and packaging to ensure suitability for transport.
What you'll be able to do
- Describe how to collect produce or plant material in preparation for transport
- Describe how to prepare produce or plant material in preparation for transport
- Collect and prepare produce or plant material in preparation for transport
Communicate in a business environment Real unit · Highfield Qualifications
You'll understand the importance of planning communication within a business environment. This unit covers effective written and verbal communication techniques, the role of feedback in improving communication skills, and teaches you to plan and deliver communication activities appropriately.
What you'll be able to do
- Know the purpose of planning communication in a business environment
- Understand how to communicate effectively in writing within a business context
- Communicate verbally in a clear and professional manner
- Understand the purpose of feedback in developing communication skills
- Plan communication activities for different business scenarios
- Communicate effectively in writing, using appropriate language and format
- Communicate verbally, demonstrating active listening and clear articulation
- Identify and agree on specific ways of developing communication skills, based on feedback and self-reflection
Communicating Real unit · Highfield Qualifications
It teaches you to create, edit, and use contact lists effectively using appropriate software. You'll also understand the types of digital activities that contribute to a digital footprint and the potential implications of their online behaviour.
What you'll be able to do
- Create, edit and utilise contacts effectively
- Know the different types of digital activities that leave a 'digital footprint'
- Understand the implications of a digital footprint
Communicating Real unit · Highfield Qualifications
You'll identify various modes of online communication and understand how to select appropriate methods for different contexts and audiences. This unit also covers managing online identity and adapting communication style to maintain professionalism.
What you'll be able to do
- Identify appropriate modes of online communication for a range of contexts.
- Use appropriate modes of online communication for a range of audiences.
- Take steps to manage online identity.
Communicating Solutions to Others Real unit · Highfield Qualifications
This unit covers problem-solving techniques and how to communicate solutions effectively to different audiences. You'll practise adapting their communication style and review their own performance to improve clarity and impact.
What you'll be able to do
- Solve problems using appropriate techniques
- Communicate the solution appropriately to others, considering their understanding and needs
- Communicate the solution appropriately to others, using clear and concise language
- Review own performance in communicating solutions, identifying areas for improvement
Communication Methods Real unit · Highfield Qualifications
You'll explore different communication methods and models, focusing on their application in customer service. They will learn to communicate effectively with customers face-to-face, over the phone, and online to enhance satisfaction.
What you'll be able to do
- Understand different methods of communication and their applications
- Understand how different methods of communication support customer service
- Understand different communication models and their principles
- Understand ways to communicate effectively with customers over the internet using various tools
- Understand ways to communicate effectively with customers face-to-face using appropriate techniques
- Understand ways to communicate effectively with customers over the phone using professional etiquette
Complaint Resolution Real unit · Highfield Qualifications
This unit provides learners with knowledge of effective complaint resolution, including handling complaints on social media. You'll recognise signs of escalation and apply techniques to resolve complaints professionally and calmly.
What you'll be able to do
- Understand the differences between handling complaints and resolving complaints effectively
- Understand how to deal with complaints on social media platforms professionally
- Know the signs of complaint intensification to prevent escalation
- Know methods of avoidance to de-escalate potentially intensifying complaints
- Know the skills that can be used to resolve complaints effectively
- Know the attributes that can be used to resolve complaints effectively
- Know the techniques that can be used to resolve complaints effectively
Completing a job application form Real unit · Highfield Qualifications
You'll develop the skills to accurately complete a simple job application form, providing relevant information clearly and legibly. They will also proofread their applications to ensure professionalism and accuracy.
What you'll be able to do
- Accurately complete a simple job application form.
Completing an Application Form Real unit · Highfield Qualifications
This unit develops learners' knowledge of the information required to complete application forms accurately. You'll practise providing personal details, qualifications, experience, and references to complete forms effectively.
What you'll be able to do
- Know the information required when completing an application form, including personal details, qualifications, experience, and references
- Complete an application form accurately and effectively, providing all the necessary information in a clear and concise manner
Construct a composter Real unit · Highfield Qualifications
You'll be able to construct a composter by identifying required tools and materials, following instructions or plans, and demonstrating safe working practices. They will ensure the completed composter meets the specified criteria.
What you'll be able to do
- Construct a composter according to given instructions or plans
Contributing to Meetings Real unit · Highfield Qualifications
You'll understand different meeting formats and structures and learn how to prepare relevant information and resources. The unit develops skills to contribute effectively through active listening and participation.
What you'll be able to do
- Know the format of a meeting
- Prepare for meetings effectively
- Contribute effectively at meetings
Creating First Impressions Real unit · Highfield Qualifications
You'll understand the factors influencing a customer's first impression, including appearance, body language, tone of voice, and communication style. The unit also covers how to create a positive first impression in a business context through appropriate personal presentation and communication techniques.
What you'll be able to do
- Understand the various factors that can influence a customer's first impressions in a business context
- Create a positive first impression when interacting with customers
Creating and editing Real unit · Highfield Qualifications
This unit covers the use of applications to enter, edit, format, and layout information, including enhancing images and processing numeric data. You'll learn to input data accurately, correct errors, improve clarity, and create professional documents with effective formatting and charts.
What you'll be able to do
- Use applications to enter information accurately and efficiently.
- Use applications to edit information to correct errors and improve clarity.
- Use applications to format information to enhance readability and visual appeal.
- Use applications to layout information effectively to create professional-looking documents.
- Edit an image to improve its quality and appearance.
- Enhance an image using various editing tools and techniques.
- Enter numeric data into a spreadsheet or database.
- Edit numeric data to correct errors and update information.
- Sort numeric data to organise it in a meaningful way.
- Process numeric data using formulas and functions.
- Format numeric data to improve its readability and presentation.
- Chart numeric data to visualise trends and patterns.
Creating and editing Real unit · Highfield Qualifications
This unit develops learners' skills in using suitable applications to enter, edit, and format text accurately. You'll also capture and save images, sound, and video using appropriate devices and software.
What you'll be able to do
- Use a suitable application to enter, edit and format information accurately
- Capture and save images, sound and video using appropriate devices and software
Customer Feedback Real unit · Highfield Qualifications
This unit explains the importance of collecting customer feedback to understand needs and improve business performance. You'll examine how feedback informs future planning and contributes to enhancing products, services, and the overall customer experience.
What you'll be able to do
- Know why collecting customer feedback is important for business improvement and customer satisfaction
- Understand how customer feedback can be analysed and used to improve products, services, and customer experience
- Know how customer feedback can influence future planning and strategic decision-making within an organisation
Dealing with Problems in daily life Real unit · Highfield Qualifications
You'll develop awareness of recognising straightforward problems encountered in daily life and apply appropriate strategies to tackle them. They will evaluate the effectiveness of these strategies in resolving issues.
What you'll be able to do
- Demonstrate an awareness of how to recognise straightforward problems in daily life
- Tackle straightforward problems using appropriate strategies
Determine soil pH with colour indicator test kit under supervision Real unit · Highfield Qualifications
This unit provides knowledge and supervised practical skills to determine soil pH using a colour indicator test kit. You'll prepare samples, conduct tests, and record results accurately.
What you'll be able to do
- Describe the process of determining soil pH using a colour indicator test kit
- Determine soil pH using a colour indicator test kit under supervision
Developing Personal Presentation Skills for the Workplace Real unit · Highfield Qualifications
You'll develop an understanding of personal presentation in the workplace, including appearance and communication. They will demonstrate appropriate dress, grooming, language, and tone suitable for professional environments.
What you'll be able to do
- Know about personal presentation for the workplace
- Present self appropriately for the workplace
Developing Personal Skills for Leadership Real unit · Highfield Qualifications
You'll gain knowledge of leadership styles and their effects on team performance. This unit develops skills in decision-making, giving clear instructions, and providing and receiving constructive feedback within group settings.
What you'll be able to do
- Know about the main features of leadership, including different leadership styles and their impact
- Make decisions effectively, considering relevant information and potential consequences
- Give clear and concise instructions to members of a group, ensuring understanding and compliance
- Give and receive constructive feedback about a task or activity, promoting improvement and development
Developing effective communication skills for the workplace Real unit · Highfield Qualifications
You'll develop effective communication skills for the workplace by understanding the importance of clear communication and the benefits it brings to individuals and organisations. The unit covers verbal, non-verbal, and written communication methods, enabling learners to communicate effectively with colleagues, supervisors, and customers.
What you'll be able to do
- Explain the importance of effective communication in the workplace.
- Describe different methods of communication used in the workplace, including verbal, non-verbal, and written communication.
- Explain how to communicate effectively with colleagues, supervisors, and customers.
- Demonstrate effective communication skills when interacting with others in a simulated workplace environment.
- Use active listening skills to understand the needs and perspectives of others.
- Adapt communication style to suit different situations and audiences.
Developing time-management skills for the workplace Real unit · Highfield Qualifications
You'll understand the importance of time-management skills in the workplace and develop the ability to prioritise tasks effectively. The unit covers various time-management techniques and the consequences of poor time-management, enabling learners to meet deadlines and achieve workplace objectives.
What you'll be able to do
- Understand the importance of effective time-management skills for success in the workplace.
- Effectively use time-management skills to complete tasks within given deadlines.
Effective Teamwork Real unit · Highfield Qualifications
You'll learn to organise their own work within a team, support team activities through communication, and contribute to personal learning and development through reflection and feedback.
What you'll be able to do
- Describe how to organise their own work effectively within a team environment.
- Explain how to support the work of a team through collaboration and communication.
- Describe how to contribute to their own learning and development through reflection and feedback.
Expectations of working in a customer service role Real unit · Highfield Qualifications
This unit covers expectations in customer service roles including punctuality, professional dress, and understanding shift patterns. You'll explore how these factors affect service delivery and workplace relationships.
What you'll be able to do
- Explain the importance of punctuality and time keeping in a customer service role.
- Describe the correct way to dress and present themselves professionally in a customer service role.
- Explain the impact and importance of shift patterns on personal life and customer service delivery.
Food Safety Awareness for Catering Real unit · Highfield Qualifications
This unit covers the importance of personal hygiene and maintaining clean work areas in catering environments. You'll understand their responsibilities for food safety and methods to prevent contamination.
What you'll be able to do
- Understand the importance of personal hygiene and keeping work areas clean and hygienic in a catering environment
- Understand personal responsibilities for food safety and how to keep food safe in a catering environment
Food Safety Awareness for Manufacturing Real unit · Highfield Qualifications
You'll understand the importance of personal hygiene and maintaining clean work areas in food manufacturing. The unit covers personal responsibilities for food safety and procedures to prevent contamination, ensuring compliance with hygiene standards in manufacturing settings.
What you'll be able to do
- Understand the importance of personal hygiene and keeping work areas clean and hygienic in a food manufacturing environment
- Understand personal responsibilities for food safety and how to keep food safe in a manufacturing environment
IT Security for Users Real unit · Highfield Qualifications
You'll identify common IT security risks and learn methods to minimise these, including password management and secure data handling. They will demonstrate secure practices and understand procedures for reporting security breaches.
What you'll be able to do
- Use appropriate methods to minimise security risks to IT systems and data, including password management and data handling
IT User Fundamentals Real unit · Highfield Qualifications
This unit develops learners' fundamental IT skills to use hardware and software for basic tasks, organise and retrieve information efficiently, and apply safety and security practices. You'll also perform routine maintenance and respond to common IT problems.
What you'll be able to do
- Use IT systems effectively to meet identified needs.
- Organise, store and retrieve information efficiently using IT systems.
- Follow and understand the need for safety and security practices when using IT systems.
- Carry out routine maintenance of IT systems and respond appropriately to routine IT system problems.
Interview Skills Real unit · Highfield Qualifications
This unit prepares learners to research companies and job roles, anticipate and respond to interview questions, and assess their own interview performance. You'll learn to communicate effectively and reflect on their strengths and areas for improvement in interview settings.
What you'll be able to do
- Prepare to be interviewed by researching the company and role.
- Prepare to be interviewed by anticipating potential questions and formulating appropriate answers.
- Respond to questions in an interview clearly and concisely.
- Respond to questions in an interview using appropriate language and tone.
- Assess own performance in an interview by reflecting on strengths and weaknesses.
- Assess own performance in an interview by identifying areas for improvement.
Investigating Rights and Responsibilities at Work Real unit · Highfield Qualifications
You'll identify employee rights and responsibilities within the workplace and understand how legislation supports these rights. The unit also covers employer responsibilities in maintaining a safe and fair working environment.
What you'll be able to do
- Identify employee ‘rights’ and ‘responsibilities’ in a place of work
- Explain how the rights of individuals are supported in a place of work
- Describe the responsibilities of employers in a place of work
Job searching Real unit · Highfield Qualifications
You'll identify various resources for finding job vacancies, including online job boards, newspapers, and recruitment agencies. The unit develops skills to search effectively for suitable job roles based on individual skills and experience.
What you'll be able to do
- Know where to find information on job vacancies using different resources
- Search for suitable job roles based on personal skills and experience
- Search for job vacancies using appropriate methods
Keeping yourself and others safe from COVID-19 Real unit · Highfield Qualifications
You'll gain knowledge of Coronavirus and COVID-19, including their characteristics and effects on the body. The unit covers recommended hygiene practices and social distancing measures to protect oneself and others from COVID-19 transmission.
What you'll be able to do
- Know the characteristics of Coronavirus and COVID-19
- Know how COVID-19 can affect the body
- Protect yourself and others from COVID-19
Lay paving blocks on sand Real unit · Highfield Qualifications
This unit covers the knowledge and skills required to lay paving blocks on sand, including the identification of necessary tools and equipment, the importance of personal protective equipment (PPE), and the correct method for compacting the sand base. You'll be able to prepare the area and lay paving blocks to a specified pattern and level.
What you'll be able to do
- Know the correct procedures for laying paving blocks on sand.
- Prepare the area for laying paving blocks.
- Lay paving blocks on sand to a specified pattern and level.
- Check the finished paving block surface for accuracy and stability.
Learning from More Experienced People Real unit · Highfield Qualifications
You'll explore how to identify more experienced individuals in workplaces, community groups, and learning environments. The unit develops skills to learn through observation and interaction, applying acquired knowledge to personal development.
What you'll be able to do
- Identify more experienced people within a specific context
- Learn from people with more experience through observation and interaction
- Understand what they have learned from people with more experience and how it can be applied
Learning from Work Placement Real unit · Highfield Qualifications
It teaches you to reflect on their work placement experiences, identify areas for improvement in task completion, and set short-term personal and professional development goals based on their learning.
What you'll be able to do
- Reflect on what has been learned from the work placement experience
- Identify how tasks undertaken during the work placement could be undertaken differently or improved
- Use learning from the work placement to set short-term goals for personal and professional development
Learning to be financially aware Real unit · Highfield Qualifications
You'll develop financial awareness by understanding how money is used in daily life and the availability of UK state financial benefits. They will plan personal spending, interpret financial documents, carry out financial transactions, and recognise the consequences of debt.
What you'll be able to do
- Know how money is used in everyday life
- Know about United Kingdom (UK) state financial benefits available to individuals
- Plan personal spending for a week, taking into account income and expenses
- Understand the information presented in common financial documents
- Carry out basic financial transactions, such as paying bills
- Know the potential consequences of getting into debt
Learning to be financially capable Real unit · Highfield Qualifications
This unit provides learners with an understanding of financial capability, including how money is used for purchasing, paying bills, saving, and investing. You'll identify UK state financial benefits, plan personal spending for a week, understand financial documents, carry out financial transactions, and recognise the consequences of debt.
What you'll be able to do
- Explain the different ways money is used in everyday life.
- Identify the different types of United Kingdom (UK) state financial benefits available.
- Plan personal spending for a week, taking into account income and expenses.
- Interpret information presented in financial documents, such as bank statements and payslips.
- Carry out common financial transactions, such as paying bills and withdrawing cash.
- Explain the potential consequences of getting into debt, including interest charges and legal action.
Learning with Colleagues and Other Learners Real unit · Highfield Qualifications
You'll recognise formal and informal learning situations and interact effectively with colleagues or other learners. They will understand individual learning styles and accurately record their progress in learning activities.
What you'll be able to do
- Identify situations where learning can take place, both formally and informally.
- Interact effectively with colleagues or other learners in a learning situation, demonstrating appropriate communication skills.
- Recognise that people have preferred individual learning styles and that these can impact on learning.
- Accurately record progress in learning activities, using appropriate methods.
Legislation and Regulation in the Customer Service Environment Real unit · Highfield Qualifications
You'll identify key legislation and regulations relevant to customer service environments. The unit explains how legal frameworks impact customer service practices and customer rights to ensure compliance.
What you'll be able to do
- Identify the key legislation and regulations that are relevant to a customer service environment.
- Explain how legislation and regulations impact customer service practices and customer rights.
Listening Techniques Real unit · Highfield Qualifications
You'll understand active listening techniques and how to apply them in customer interactions. The unit covers methods to pay attention, show empathy, provide feedback, and identify customer needs, supporting effective communication and problem resolution.
What you'll be able to do
- Understand active listening techniques, including paying attention, showing empathy, and providing feedback
- Listen to customers effectively, to understand their needs and resolve their issues
Maintain hand tools Real unit · Highfield Qualifications
This unit provides learners with knowledge of hand tool components and the importance of maintenance for safety. You'll demonstrate cleaning, sharpening (where applicable), and correct storage to maintain tools in good working order.
What you'll be able to do
- Maintain hand tools to ensure they are safe and effective
- Maintain hand tools in good working order
Make and receive telephone calls Real unit · Highfield Qualifications
This unit equips learners with the knowledge and skills to make and receive telephone calls professionally. You'll understand telephone protocols, etiquette, and communication techniques for clear and accurate exchanges.
What you'll be able to do
- Understand how to make telephone calls using appropriate protocols and etiquette
- Understand how to receive and transfer telephone calls efficiently and accurately
- Make telephone calls clearly and professionally
- Receive telephone calls and transfer them appropriately
Making Conversation and Building Rapport Real unit · Highfield Qualifications
You'll understand the significance of building rapport with customers and learn verbal and non-verbal communication techniques. The unit covers suitable questioning methods to enhance customer satisfaction.
What you'll be able to do
- Understand the importance of building rapport with customers in a professional setting
- Know ways to build rapport with customers through effective communication
- Use suitable questioning techniques when making conversation with customers
Making informed career and progression choices Real unit · Highfield Qualifications
This unit explores how personal experiences and external factors influence career choices. You'll learn to match their needs, interests, values, skills, abilities, and attitudes to suitable career options, prepare for career guidance interviews, and plan learning for career management.
What you'll be able to do
- Know how personal experiences and external factors influence career choices
- Match personal needs, interests, values, skills, abilities and attitudes to a range of career options
- Prepare effectively for a career guidance interview, including identifying relevant questions and information
- Plan learning activities for effective career management and progression
Managing Your Health at Work Real unit · Highfield Qualifications
You'll identify physical and psychological health risks associated with their chosen work area. This unit covers strategies to maintain good health and well-being, enabling learners to understand and manage workplace health effectively.
What you'll be able to do
- Identify the potential risks to health associated with a chosen area of work
- Understand methods for maintaining good health and well-being in a chosen area of work
Managing Your Own Money Real unit · Highfield Qualifications
You'll learn to manage personal finances by comparing income and expenditure, understanding saving methods, and recognising the implications of borrowing, including interest and repayment terms.
What you'll be able to do
- Compare personal income with expenditure to determine financial status
- Describe methods for saving money effectively
- Understand the implications of borrowing money, including interest and repayment terms
Mix mortar or concrete Real unit · Highfield Qualifications
You'll gain knowledge of specified ratios and safety guidelines for mixing mortar or concrete. The unit develops practical skills to mix materials to the correct consistency, emphasising the importance of accuracy and adherence to safety procedures in construction tasks.
What you'll be able to do
- Mix mortar or concrete according to specified ratios and safety guidelines.
- Mix mortar or concrete to the correct consistency for the intended application.
Personal Behaviour for Success Real unit · Highfield Qualifications
You'll explore how personal behaviour influences different situations and impacts others. The unit covers the effects of positive and negative behaviours and equips learners with strategies to modify behaviour and improve personal success.
What you'll be able to do
- Know how behaviours influence different situations, including the impact of positive and negative behaviours on outcomes
- Know how own behaviour impacts on others, including the effect on relationships, communication, and teamwork
- Know strategies that can be used to modify behaviour in different situations, including techniques for managing emotions, improving communication, and resolving conflict
- Know how personal behaviour affects personal success, including the link between behaviour, motivation, and achievement
Personal Behaviour for Success Real unit · Highfield Qualifications
You'll explore how personal experiences, emotions, and environments affect behaviour, alongside organisational and social codes of conduct. The unit develops strategies for managing behaviour effectively and understanding its impact on personal success in various situations.
What you'll be able to do
- Explain how different factors can affect behaviour in various situations.
- Describe how different codes of behaviour influence behaviour in different situations.
- Identify strategies to use to manage behaviour in different situations.
- Manage own behaviour effectively in given situations.
- Explain how personal behaviour affects personal success.
Personal Development within Customer Service Real unit · Highfield Qualifications
You'll explore methods for gathering feedback on their customer service performance and identify learning activities to develop their skills. This unit emphasises the benefits of continuous personal development in enhancing customer service abilities.
What you'll be able to do
- Know the various methods and techniques used to gather feedback on own performance in a customer service role
- Know the range of learning activities that can be undertaken to develop own ability and skills in customer service
- Understand the benefits of continuously developing own skills and knowledge to improve performance in customer service
Personal Presentation for the Workplace Real unit · Highfield Qualifications
This unit covers the requirements for personal presentation in the workplace, including hygiene and dress codes. You'll understand how presentation standards vary across different work environments and demonstrate appropriate personal presentation skills accordingly.
What you'll be able to do
- Identify the requirements for personal presentation in the workplace.
- Explain how requirements for personal presentation vary across different types of workplace.
- Present self appropriately for the workplace.
Personal presentation and hygiene at work Real unit · Highfield Qualifications
You'll gain knowledge of personal presentation and hygiene requirements in the workplace, recognising how these vary across different industries. The unit emphasises the importance of maintaining personal hygiene and presenting oneself appropriately to meet workplace standards and expectations.
What you'll be able to do
- Know the specific requirements for personal presentation in a workplace setting
- Understand how requirements for personal presentation can vary across different types of workplace environments
- Present oneself appropriately for the workplace
- Understand the importance of maintaining personal hygiene for the workplace
Planning an Enterprise Activity Real unit · Highfield Qualifications
You'll develop knowledge of planning an enterprise activity, including selecting suitable activities, identifying required roles and skills, understanding costs, and applying promotional techniques. The unit supports effective enterprise planning.
What you'll be able to do
- Select a suitable enterprise activity, considering factors such as market demand, resources, and skills
- Know appropriate roles and skills required for the enterprise activity, including identifying the tasks involved and the skills needed to perform them effectively
- Understand the costs involved in producing and selling a product or service, including materials, labour, and marketing expenses
- Know appropriate promotional techniques, including advertising, social media, and public relations
Planning for and learning from a job interview Real unit · Highfield Qualifications
This unit develops learners' ability to plan for a job interview by organising personal arrangements, researching the job and company, preparing questions and answers, and reflecting on interview performance for improvement.
What you'll be able to do
- Organise personal arrangements in preparation for a specific job interview
- Research information about a specific job offered for interview
- Prepare questions and answers in anticipation of a specific job interview
- Communicate effectively during a specific job interview
- Reflect on performance following a specific job interview to identify areas for improvement
Planting and staking a tree Real unit · Highfield Qualifications
You'll learn to prepare a site, plant, and stake a tree correctly, including providing immediate aftercare. This unit also covers safe tool handling and responsible clearing of the work area after planting.
What you'll be able to do
- Prepare the planting site and necessary materials for planting a tree
- Plant and stake a tree correctly, providing appropriate immediate aftercare to ensure its establishment
- Clear the work area and dispose of waste materials responsibly after planting and staking a tree
Positive Attitudes and Behaviours at Work Real unit · Highfield Qualifications
It teaches you to understand the importance of positive attitudes and behaviours at work. You'll demonstrate these qualities, assess their own workplace conduct, and understand the impact on colleagues and customers.
What you'll be able to do
- Understand the importance of demonstrating positive attitudes at work
- Understand the importance of demonstrating positive behaviours at work
- Demonstrate a range of positive attitudes in the workplace
- Demonstrate a range of positive behaviours in the workplace
- Assess own attitudes in the workplace
- Assess own behaviours in the workplace
Practising Leadership Skills with Others Real unit · Highfield Qualifications
You'll understand various leadership skills and their application in different situations. They will demonstrate leadership within a group and review their own practice to identify strengths and areas for development.
What you'll be able to do
- Know which leadership skills are appropriate to use with others in different situations
- Demonstrate leadership skills effectively when working in a group
- Review own practice of leadership skills to identify areas for improvement
Preparation for work Real unit · Highfield Qualifications
This unit covers the skills and qualities essential for working life and guides learners to investigate personal career opportunities. You'll identify workplace skills and qualities and explore how their own skills and interests align with potential careers.
What you'll be able to do
- Understand the skills and qualities needed for working life
- Investigate personal career opportunities
Preparing for Work Placement Real unit · Highfield Qualifications
This unit prepares learners for work placements by developing knowledge of the host company or organisation, including its main activities and values. You'll understand their expected roles and responsibilities and be able to set realistic goals to maximise learning during the placement.
What you'll be able to do
- Know about the work placement company or organisation, including its activities and values
- Know what is expected of the learner during the work placement, including roles and responsibilities
- Set realistic and achievable goals to help the learner get the most out of the work placement
Preparing for an Interview Real unit · Highfield Qualifications
You'll learn to prepare effectively for interviews by researching job roles and organisations, preparing answers to common questions, and planning travel arrangements. The unit supports confident attendance and readiness for interview situations.
What you'll be able to do
- Identify the information required to prepare effectively for an interview.
- Prepare appropriate responses to potential interview questions.
- Plan travel arrangements for attending an interview.
Principles of Fire Safety Awareness Real unit · Highfield Qualifications
This unit provides knowledge of common fire hazards and risks in the workplace and explains how fire risk is controlled. You'll understand preventative measures to maintain a safe working environment.
What you'll be able to do
- Understand the hazards associated with fire in the workplace
- Understand the risks associated with fire in the workplace
- Understand how fire risk is controlled in the workplace through preventative measures
Principles of Health and Safety within the Workplace Real unit · Highfield Qualifications
This unit introduces learners to the main responsibilities of employers and employees for health and safety in the workplace. You'll identify potential hazards and understand how workplace factors can affect health and safety.
What you'll be able to do
- Understand the main responsibilities for health and safety in the workplace
- Understand how the workplace environment can affect health and safety
Principles of Providing a Counter and Takeaway Service Real unit · Highfield Qualifications
You'll understand how to serve customers effectively at a counter in a takeaway service. The unit also covers maintaining cleanliness and organisation in counter and service areas.
What you'll be able to do
- Describe how to serve customers effectively at a counter in a takeaway service
- Explain how to maintain the cleanliness and organisation of counter and service areas
Principles of the maintenance of equipment Real unit · Highfield Qualifications
You'll understand how to prepare equipment for maintenance, including identifying necessary tools and materials. They will follow maintenance procedures safely and according to guidelines, adhering to health and safety regulations.
What you'll be able to do
- Prepare equipment for maintenance activities, ensuring all necessary tools and materials are available.
- Undertake maintenance procedures according to established guidelines and manufacturer's instructions.
- Work safely during equipment maintenance, adhering to health and safety regulations and using appropriate personal protective equipment.
Problem solving in a work-related environment Real unit · Highfield Qualifications
This unit provides learners with an understanding of work-related problems and their potential impact on individuals and organisations. You'll apply a systematic approach to problem-solving, including identifying problems, generating potential solutions, evaluating their effectiveness, and implementing appropriate actions.
What you'll be able to do
- Understand the nature of work-related problems and their potential impact
- Resolve problems effectively in a work-related environment
Produce a Curriculum Vitae Real unit · Highfield Qualifications
It teaches you to understand the purpose and structure of a Curriculum Vitae (CV). You'll identify the information required and produce a well-presented CV tailored to specific job applications.
What you'll be able to do
- Know the purpose and function of a Curriculum Vitae (CV)
- Know the information required to be included in a CV
- Produce a CV that is accurate, relevant and well-presented
Providing personal information for the workplace Real unit · Highfield Qualifications
This unit covers the use and provision of personal information in workplace situations. You'll learn to provide personal information accurately during telephone calls and document production while understanding data protection and confidentiality principles.
What you'll be able to do
- Understand how personal information is typically used and provided in various workplace situations
- Provide accurate and relevant personal information during telephone conversations in a professional manner
- Complete workplace documents accurately, providing all necessary personal information
- Present evidence of personal achievements in different formats suitable for workplace requirements
- Develop and improve personal skills relevant to presenting personal information effectively
- Understand the importance of providing accurate and up-to-date personal information throughout working life
Recognise and deal with customer queries, requests and problems Real unit · Highfield Qualifications
It teaches you to recognise and respond professionally to various customer queries, requests, and problems. You'll understand organisational procedures for handling customer interactions and develop communication and problem-solving skills to address customer issues effectively.
What you'll be able to do
- Recognise different types of customer queries and requests.
- Deal with customer queries and requests in a professional and timely manner.
- Recognise different types of customer problems and complaints.
- Deal with customer problems and complaints effectively and efficiently.
- Explain how to identify customer queries, requests and problems.
- Describe the procedures for dealing with customer queries, requests and problems in line with organisational policies.
Running an Enterprise Activity Real unit · Highfield Qualifications
This unit provides learners with knowledge of planning for success in enterprise activities, including resource management and marketing strategies. You'll set objectives, complete an enterprise activity, and review its success.
What you'll be able to do
- Increase the likelihood of success in an enterprise activity, including planning, resource management, and marketing strategies
- Complete an enterprise activity, including setting objectives, managing resources, and working effectively as part of a team
- Review the success of the enterprise activity, including evaluating outcomes, identifying areas for improvement, and learning from experience
Safe Learning in the Workplace Real unit · Highfield Qualifications
You'll identify workplace risks and hazards and understand methods to reduce harm. The unit covers safe practices for dealing with hazards to ensure a secure learning environment.
What you'll be able to do
- Identify potential risks and hazards present in a workplace environment
- Describe methods to reduce the risk of harm to themselves or others in the workplace
- Explain how to deal with identified hazards and risks within the workplace environment
Safe, Hygienic and Secure Working Environments in Hospitality Real unit · Highfield Qualifications
This unit provides learners with knowledge of their personal responsibilities under the Health and Safety at Work Act and the importance of maintaining safe and hygienic working environments in hospitality. You'll understand workplace hazards and safety measures to prevent accidents and ill health.
What you'll be able to do
- Know their personal responsibilities under the Health and Safety at Work Act
- Know why it is important to work in a safe and hygienic way
- Know about hazards and safety in the workplace
Searching for a Job Real unit · Highfield Qualifications
It teaches you to identify job search resources and recognise their own skills and interests relevant to job roles. You'll develop effective job vacancy search techniques using various methods.
What you'll be able to do
- Identify various sources of information about available jobs
- Recognise own interests and skills in relation to different job roles
- Demonstrate how to effectively search for job vacancies using appropriate methods
Self-management Skills Real unit · Highfield Qualifications
You'll gain an understanding of self-management techniques such as prioritisation and goal setting, and their importance in the workplace. They will demonstrate effective time management skills and assess their own performance to identify areas for improvement.
What you'll be able to do
- Understand self-management techniques and their application in the workplace
- Demonstrate effective time management skills in a work environment
- Assess own time management skills and identify areas for improvement
Setting and Meeting Targets at Work Real unit · Highfield Qualifications
This unit covers the importance of setting and meeting targets for individual, team, and organisational performance. You'll learn to set personal targets in line with organisational procedures and review these targets effectively.
What you'll be able to do
- Understand the importance of setting targets in the workplace
- Understand the importance of meeting targets in the workplace
- Set personal targets in line with organisational procedures
- Review personal targets in line with organisational procedures
Standardised Approach to Customer Service Real unit · Highfield Qualifications
This unit provides learners with an understanding of the benefits of standardised customer service and the importance of setting expectations. You'll explore how these practices contribute to consistent service delivery, customer satisfaction, and enhanced business reputation.
What you'll be able to do
- Understand the benefits of having set standards in customer service, such as improved customer satisfaction and business reputation
- Understand why expectations have to be set in a customer service environment, to ensure consistent and reliable service delivery
Summarising Documents Real unit · Highfield Qualifications
You'll understand the purpose and audience of summaries and learn to distinguish key points from supporting information in straightforward documents. It develops skills to produce accurate, concise summaries tailored to specific contexts.
What you'll be able to do
- Recognise that summaries are written with a specific audience and purpose in mind
- Differentiate between the key points and supporting information within straightforward documents
- Summarise the key points accurately and concisely from straightforward documents
Teamwork in Customer Service Real unit · Highfield Qualifications
You'll understand the significance of teamwork in achieving customer service goals. This unit covers the benefits of collabourative working, effective contribution within teams, and the impact of teamwork on customer service quality.
What you'll be able to do
- Know why working collaboratively with others in a team is important for achieving common goals in customer service
- Understand how to effectively support the work of a team by contributing ideas, sharing information, and assisting colleagues
Transacting Real unit · Highfield Qualifications
It teaches you to complete and submit online forms accurately and to purchase items or services safely online. You'll develop practical skills for online transactions while understanding the importance of accuracy and security in digital purchasing processes.
What you'll be able to do
- Complete and submit an online form as part of a transaction
- Buy an item or service safely and securely online
Transacting Real unit · Highfield Qualifications
This unit equips learners with the skills to interact with online transactional services, manage account settings, and compare online buying options. You'll be able to navigate online platforms, respond to prompts, and identify the best purchasing option for a given item or service.
What you'll be able to do
- Interact effectively with online transactional services
- Manage account settings within online transactional services
- Compare online buying options for an item or service
- Identify the best online buying option for an item or service
Understand the principles and values in health and social care _adults and children and young people_, early years and childcare Real unit · Highfield Qualifications
You'll gain knowledge of the principles and values underpinning health and social care, early years, and childcare settings. They will explore ways to respect and value individuals accessing these services, demonstrating professional awareness.
What you'll be able to do
- Know the principles and values that underpin work in health and social care for adults, children and young people
- Know the principles and values that underpin work in early years and childcare settings
- Know ways to respect and value those who access services in health and social care for adults, children and young people
- Know ways to respect and value those who access services in early years and childcare settings
Understand the range of service provision and roles within health and social care _adults and children and young people_, early years and childcare Real unit · Highfield Qualifications
It teaches you to understand the range of service provision and roles within health and social care for adults, children, young people, early years, and childcare. You'll identify different services and describe their purposes within these sectors.
What you'll be able to do
- Know the range of service provision available in health and social care for adults.
- Know the range of service provision available in health and social care for children and young people.
- Know the range of service provision available in early years.
- Know the range of service provision available in childcare.
- Know the range and scope of roles within the health and social care sector for adults.
- Know the range and scope of roles within the health and social care sector for children and young people.
- Know the range and scope of roles within the early years sector.
- Know the range and scope of roles within the childcare sector.
Understanding customer service in the retail sector Real unit · Highfield Qualifications
You'll understand the importance of customer service in the retail sector and its impact on loyalty, reputation, and profitability. They will learn how to create positive initial impressions, adapt service to individual needs, and recognise the role of communication.
What you'll be able to do
- Understand the importance of customer service to a retail business, including its impact on customer loyalty, reputation, and profitability.
- Understand what gives customers a positive initial impression of a retail business and its staff, such as appearance, attitude, and environment.
- Understand how customer service is adapted to meet the needs of individual customers, considering factors such as age, culture, and disability.
- Understand the importance of communication to the delivery of customer service, including verbal, non-verbal, and written communication skills.
- Understand a variety of customer complaints and problems, and how to address them effectively and professionally.
Understanding how a retail business maintains health, safety and security on its premises Real unit · Highfield Qualifications
You'll understand the main provisions of health and safety legislation relevant to retail businesses, including the Health and Safety at Work Act, Management of Health and Safety at Work Regulations, and RIDDOR. The unit also covers hazard identification, risk assessment, and procedures for maintaining health, safety, and security on retail premises.
What you'll be able to do
- Identify the main provisions of health and safety legislation relevant to a retail business.
- Describe how health and safety are maintained on the premises of a retail business, including hazard identification and risk assessment.
- Explain the procedures for maintaining a safe and healthy environment for staff and customers.
- Describe the methods used to keep cash secure on the premises of a retail business.
- Explain the procedures for keeping stock secure on the premises of a retail business, including loss prevention measures.
Understanding how individuals and teams contribute to the effectiveness of a retail business Real unit · Highfield Qualifications
You'll understand key employment rights and responsibilities within retail businesses, including legal protections and workplace duties. The unit also covers characteristics of effective teamwork and strategies for improving personal skills and performance in a retail environment.
What you'll be able to do
- Know the key employment rights of employees within a retail business
- Know the key employment responsibilities of employees within a retail business
- Know the key employment responsibilities of the employer within a retail business
- Know the characteristics of effective team working in a retail business, including communication and collaboration
- Understand a range of activities for improving own skills and performance in a retail environment
Understanding mind-set towards work Real unit · Highfield Qualifications
This unit develops learners' understanding of the importance of a positive and proactive mind-set in the workplace. You'll explore methods such as self-reflection and goal setting to improve and maintain a constructive attitude towards work.
What you'll be able to do
- Know why having a positive and proactive mind-set is important for success and job satisfaction in the workplace
- Improve and maintain a positive mind-set through self-reflection, goal setting, and positive self-talk
Understanding the business of retail Real unit · Highfield Qualifications
You'll gain an understanding of the retail sector, including different sizes and types of retail outlets, retail occupations, and the supply chain. This unit also covers the sector's contribution to the UK economy and how customer concerns influence products and services.
What you'll be able to do
- Understand how retail outlets differ in size.
- Understand how retail outlets differ in type.
- Understand the range of retail occupations.
- Understand the retail supply chain.
- Understand the contribution which the retail sector makes to the economy of the United Kingdom.
- Understand how customers’ concerns influence the products offered by retailers.
- Understand how customers’ concerns influence the services offered by retailers.
Understanding the control, handling and replenishment of stock in a retail business Real unit · Highfield Qualifications
This unit introduces learners to the principles of stock control, including stock rotation and waste minimisation. You'll understand safe manual handling techniques and procedures for moving, storing, and replenishing stock in a retail environment.
What you'll be able to do
- Understand the principles of stock control, including stock rotation, minimising waste, and maintaining accurate records.
- Understand how to move, handle, and store stock safely and efficiently, considering different types of stock and storage requirements.
- Understand procedures for replenishing stock, including identifying when stock levels are low and placing orders with suppliers.
Understanding the retail selling process Real unit · Highfield Qualifications
This unit provides learners with an understanding of the retail selling process, including identifying customer needs, presenting products, handling objections, and closing sales. You'll use questioning techniques and product knowledge to promote sales effectively.
What you'll be able to do
- Understand the selling process, including identifying customer needs, presenting products, handling objections, and closing the sale.
- Understand how to find out what the customer wants through effective questioning, active listening, and observation.
- Understand how product information can be used to promote sales, highlighting features, benefits, and value to the customer.
Use a filing system Real unit · Highfield Qualifications
You'll gain knowledge of various methods and procedures for storing and retrieving information using physical and digital filing systems. The unit develops skills to organise, categorise, and maintain accurate records, ensuring efficient information management within organisations.
What you'll be able to do
- Know methods and procedures for storing information effectively, including physical and digital systems
- Know methods and procedures for retrieving information efficiently, using appropriate search techniques
- Store information accurately and securely, following organisational guidelines
- Retrieve information promptly and efficiently, responding to requests effectively
Use of online and digital software and systems Real unit · Highfield Qualifications
This unit covers safe use of online and digital systems, including social media platforms, email, and online chat facilities. You'll understand online security risks and develop skills to communicate and share information responsibly in digital environments.
What you'll be able to do
- Safely use online and digital systems
- Understand the uses of social media platforms for communication and information sharing
- Communicate effectively using email and online chat facilities
Using Email Real unit · Highfield Qualifications
You'll gain the skills to compose and send emails using appropriate software tools, including formatting and proofreading. They will also manage incoming emails effectively by organising and prioritising messages.
What you'll be able to do
- Use e-mail software tools and techniques to compose e-mail messages
- Use e-mail software tools and techniques to send e-mail messages
- Manage incoming email effectively by prioritising and organising messages
Using devices and handling information Real unit · Highfield Qualifications
It teaches you to maintain operating systems and applications by installing updates and patches. You'll learn to carry out refined searches, organise information, and resolve common technical problems using appropriate resources.
What you'll be able to do
- Keep an operating system up to date by installing the latest updates and patches.
- Keep applications up to date by installing the latest versions and security updates.
- Use appropriate techniques to carry out searches for information using search engines and other online resources.
- Refine searches to improve the accuracy and relevance of the results.
- Organise information effectively using folders, labels, and other organisational tools.
- Store information securely using appropriate storage methods and security measures.
- Identify common technical problems that may arise when using devices and handling information.
- Apply solutions to common technical problems, such as troubleshooting software issues or resolving connectivity problems.
- Identify appropriate online learning resources to maintain and improve digital skills.
- Use online learning resources effectively to develop and enhance digital skills.
Using devices and handling information Real unit · Highfield Qualifications
You'll gain foundational knowledge of digital devices, including hardware, software, operating systems, and applications. The unit develops skills to navigate online content, manage digital information, and recognise common technical problems encountered when using devices.
What you'll be able to do
- Know the definitions of hardware, software, operating systems and applications in the context of digital devices
- Navigate online content effectively and efficiently
- Open, read and save information from digital sources
- Recognise when a technical problem has been encountered while using digital devices or systems
Using technology for career development Real unit · Highfield Qualifications
You'll use technology for career development by participating in online learning activities, finding suitable training materials, and engaging in webinars. They will understand differences between tutor-based and non-tutor-based software and use specific educational tools.
What you'll be able to do
- Participate in an online learning activity, such as a discussion forum or online course.
- Find appropriate online training materials for a given task, using search engines and online learning platforms.
- Participate in a webinar, engaging with the presenter and other participants.
- Know the difference between tutor-based and non-tutor-based training software, understanding the advantages and disadvantages of each.
- Use specific educational software tools, such as driving test software, language learning software, or typing tutors, to develop relevant skills.
- Use the internet to find business connections within your chosen field, using professional networking sites and online directories.
- Use social media to showcase your expertise, sharing relevant content and engaging with other professionals.
- Interact with like-minded people on social media, participating in discussions and building professional relationships.
Using technology for career development Real unit · Highfield Qualifications
It teaches you to use technology effectively for career development by comparing online and face-to-face learning methods. You'll utilise in-software support, view webinars, use software for learning, and identify online business connections and social media resources.
What you'll be able to do
- Explain the difference between online and face-to-face learning methods.
- Use in-software support features to resolve technical issues and enhance learning.
- View an online webinar and extract relevant information for career development.
- Use software applications for specific learning purposes, such as creating a CV or cover letter.
- Identify business-specific connection websites for networking and job searching.
- Use social media platforms to find companies operating in specific industries.
- Identify individuals working in a chosen industry using a business-related social media site.
Using technology for collaboration Real unit · Highfield Qualifications
It teaches you to use a variety of workplace collabourative tools effectively, including online document sharing and video conferencing. You'll understand the differences between synchronous and asynchronous collabouration and apply appropriate techniques for communication and file sharing.
What you'll be able to do
- Use appropriate workplace collaborative tools effectively
- Identify the differences between a range of different tools used for asynchronous collaboration
- Use common hardware and software required for online collaboration
- Use an online document sharing tool to share and collaborate on documents
- Use appropriate techniques to set up a video conference
- Identify the main hardware requirements for a group video conference
- Use appropriate collaboration techniques on social media platforms
- Set up a group chat for instant messaging for collaborative purposes
- Use BCC and CC functions correctly in an email
- Use attachments effectively when sending emails
- Follow a thread in a business forum and contribute appropriately
- Understand the differences in social media etiquette across various platforms
- Identify different types of blogs and their purpose
- Participate effectively in a collaborative online meeting
- Use a range of methods that businesses can use to communicate between employees online
Using technology for collaboration Real unit · Highfield Qualifications
This unit explores the role of technology in enhancing workplace communication and collabouration. You'll develop skills in asynchronous communication, using hardware and software for online collabouration, and participating in virtual meetings.
What you'll be able to do
- Know the growing importance of technology to aid communication and collaboration in the workplace
- Use asynchronous communication methods effectively
- Use hardware and software for a form of online collaboration
- Use the ‘track changes’ function in a shared document
- Take part in a one-to-one video conference
- Send an instant message to a single recipient
- Send an email with an appropriate subject line
- Locate business forums in a chosen business area
- Know what a blog is and what it is used for in business contexts
- Know methods a business can use to communicate online
Using the Internet Real unit · Highfield Qualifications
You'll learn to connect to the internet, navigate web pages, and search for information using browser software. They will also understand and apply online safety and security practices to protect personal information.
What you'll be able to do
- Connect to the internet using appropriate hardware and software
- Use browser software to navigate web pages effectively
- Use browser tools to search for information from the internet efficiently
- Use browser software to communicate information online in a clear and concise manner
- Follow safety practices when working online to protect personal information
- Understand the need for security practices when working online to prevent cyber threats
Working as a Volunteer Real unit · Highfield Qualifications
This unit provides learners with an understanding of the role and benefits of volunteering in various contexts. You'll learn to undertake voluntary work responsibly, demonstrating appropriate behaviour and communication to support organisations effectively.
What you'll be able to do
- Understand the role volunteers play in different volunteering situations and contexts
- Undertake voluntary work in a responsible and effective manner
Working in a Team Real unit · Highfield Qualifications
You'll explore behaviours that contribute to effective teamwork, including cooperation, respect, and communication. They will practise sharing ideas, supporting team members, completing assigned tasks, and reviewing their own performance within a team.
What you'll be able to do
- Know that effective teamwork requires team members to behave in certain ways, such as being cooperative, respectful, and communicative.
- Contribute to a team task by sharing ideas, offering support, and completing assigned responsibilities.
- Know the roles and responsibilities of team members (including their own) in relation to a given task, understanding how each role contributes to the overall goal.
- Work positively as a member of a team, demonstrating effective communication, collaboration, and problem-solving skills.
- Review own performance as a member of a team, identifying strengths and areas for improvement and seeking feedback from others.
03The standards
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Complete online digital forms and transactions securely
- Standard
Maintain Personal Hygiene Standards in Food and Drink Operations
- Standard
Make and receive telephone calls Legacy
- Standard
Obtain Details from Complaints and Agree How to Progress Cases of Complaint
- Standard
Raise food safety awareness in food and drink operations
- Standard
Understand how to maintain personal hygiene standards in food and drink operations
- Standard
Work with others to develop and promote training programmes to prevent, reduce and control risks to health and wellbeing
04Where it leads
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 3 records
- 4 records
- 1 record
- 1 record
Showing 6 roles, drawn from 37 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Maintenance Apprentice
This apprenticeship can lead to roles such as senior maintenance technician, maintenance planner or reliability engineer.
See the whole journey05The credits
The credits, and who awards them
Entry Level credits are regulated, and they are awarded by Highfield Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Aerate turf by handAlternatives to Paid WorkAn Introduction to AccountingApplying for a JobAssessing myself for workAssist with harvesting and preparing cropsAssist with potting up rooted cuttings, large seedlings or plugs by handAssist with the Maintenance of Equipment
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration The Coach You have to open the conversation in “Complaint Resolution”. Say the first line to me, exactly as you would say it to them.
You I wanted to have a quick chat about how things have been going recently.
The Coach That is the warning shot, and they will spend it worrying. Try the version that says what this is about in the first sentence.
- Rehearse the conversation Apply
“Complaint Resolution” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Planning an Enterprise Activity” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Collect and prepare produce or plant material for transport” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “An Introduction to Accounting” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
Highfield Entry Level Award in Personal Development for Employability (Entry 3) (RQF)
- Complete online digital forms and transactions securely
- Maintain Personal Hygiene Standards in Food and Drink Operations
- Make and receive telephone calls Legacy
- Obtain Details from Complaints and Agree How to Progress Cases of Complaint
- Raise food safety awareness in food and drink operations
- Understand how to maintain personal hygiene standards in food and drink operations
- Work with others to develop and promote training programmes to prevent, reduce and control risks to health and wellbeing
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Aerate turf by hand, one of this qualification's own units.
Applied to your work in any of these jobs
Which job do you mean?
This unit provides knowledge of the purpose and techniques of aerating turf by hand. Learners will select appropriate tools, demonstrate safe and effective aeration methods, and maintain equipment used in the process.
How the thinking builds
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Highfield Entry Level Award in Personal Development for Employability (Entry 3) (RQF)
107 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Aerate turf by hand
- Alternatives to Paid Work
- An Introduction to Accounting
- Applying for a Job
- Assessing myself for work
- Assist with harvesting and preparing crops
and 101 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.