Highfield Qualifications · RQF Entry Level

Highfield Entry Level Award in Personal Development for Employability (Entry 3) (RQF)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Entry Level
Total credits6
Guided learning40 hours
Units in this qualification115

Awarded by Highfield Qualifications · on the Ofqual register

Start here

See how this course maps onto your role

Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.

Check my fluency, free

About 5 minutes · No card · Nothing to commit to

What you’ll learn

What each unit actually teaches you to do

Improve learner employability opportunities with our range of personal development qualifications. Designed to give your learners the knowledge they need.

These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Aerate turf by handReal unit · Highfield Qualifications

This unit provides knowledge of the purpose and techniques of aerating turf by hand. You'll select appropriate tools, demonstrate safe and effective aeration methods, and maintain equipment used in the process.

What you'll be able to do

Know the correct techniques for aerating turf by hand
Safely and effectively aerate turf by hand using appropriate tools and techniques

Alternatives to Paid WorkReal unit · Highfield Qualifications

It teaches you to identify alternatives to paid work such as volunteering, internships, and community projects. You'll understand the value of skills and qualities gained from these experiences.

What you'll be able to do

Identify different types of alternatives to paid work, such as volunteering, internships, and community projects.
Recognise the value of skills and qualities gained from participating in alternatives to paid work, and how these can enhance employability.

An Introduction to AccountingReal unit · Highfield Qualifications

This unit introduces basic accounting principles, including applying mathematical skills in financial contexts. You'll understand accounting terminology, roles within accounting, effective communication, and the use of IT programmes supporting accounting tasks.

What you'll be able to do

Apply basic mathematical skills to solve problems in a financial context
Understand the terminology and language used in basic accounting practices
Understand the different roles and responsibilities of individuals working within an accounting environment
Understand how to communicate effectively with colleagues and clients in an accounting setting
Understand the advantages of using different IT programmes and software to support accounting tasks
Produce accurate and professional business documents relevant to accounting
Understand how to use common office equipment for accounting-related activities

Applying for a JobReal unit · Highfield Qualifications

You'll explore different methods of applying for jobs, including online applications, and understand the purpose and content of a CV. They will develop skills to accurately complete job application forms, presenting information clearly and concisely.

What you'll be able to do

Understand different methods of applying for jobs, including online applications and CV submissions
Complete a job application form accurately and effectively

Assessing myself for workReal unit · Highfield Qualifications

It teaches you to assess their own skills and personal attributes relevant to work success. You'll identify areas for development, understand the importance of skill progression for careers, and produce action plans to enhance their employability for specific job roles.

What you'll be able to do

Know what skills are needed for success in work
Know what personal attributes are needed for success in work
Assess own level of skills
Assess own level of personal attributes
Know skills that need to be developed for specific jobs
Know personal attributes that need to be developed for specific jobs
Produce an action plan to develop skills for a specific job
Produce an action plan to develop personal attributes for a specific job

Assist with harvesting and preparing cropsReal unit · Highfield Qualifications

It teaches you to assist with harvesting and preparing crops safely under supervision. You'll follow hygiene and quality standards, use appropriate tools and techniques, and comply with health and safety requirements during crop handling.

What you'll be able to do

Assist with harvesting crops under supervision, following instructions and using appropriate tools and techniques
Prepare harvested crops for storage or further processing, following hygiene and quality standards
Work safely when assisting with harvesting and preparing crops, adhering to health and safety regulations and using personal protective equipment

Assist with potting up rooted cuttings, large seedlings or plugs by handReal unit · Highfield Qualifications

This unit equips learners with the skills to prepare materials and pot rooted cuttings, large seedlings, or plugs by hand. You'll also provide immediate aftercare and maintain a clean, safe working environment during the potting process.

What you'll be able to do

Prepare the necessary materials and equipment for potting rooted cuttings, large seedlings or plugs
Pot rooted cuttings, large seedlings or plugs by hand
Provide appropriate care for cuttings, seedlings or plugs immediately after potting
Clear up the work area and dispose of waste materials safely after potting

Assist with the Maintenance of EquipmentReal unit · Highfield Qualifications

It teaches you to assist with equipment maintenance by preparing tools and materials, performing maintenance tasks under supervision, and adhering to health and safety regulations. You'll develop practical skills to support maintenance activities safely and effectively.

What you'll be able to do

Assist with the preparation of equipment for maintenance, following instructions and procedures
Assist with the maintenance of equipment, under supervision and according to guidelines
Work safely when assisting with equipment maintenance, adhering to health and safety regulations

Assist with the movement of animalsReal unit · Highfield Qualifications

This unit provides learners with the skills to safely assist with moving animals within defined environments and during transport. You'll follow instructions, apply appropriate handling techniques, and identify hazards to maintain safety.

What you'll be able to do

Safely assist with moving animals from one place to another within a defined environment.
Safely assist with the loading and unloading of animals for transport, following given instructions.

Awareness of Equality and DiversityReal unit · Highfield Qualifications

You'll develop an understanding of key terms and concepts related to equality and diversity, including discrimination and inclusive behaviour. They will study relevant UK legislation and recognise the importance of promoting equality and diversity within organisations.

What you'll be able to do

Understand definitions and key concepts that are important regarding equality and diversity
Know the relevant legislation and regulations used in Equality and Diversity
Understand why Equality and Diversity is key in organisations and the benefits of promoting it

Being Responsible for Other People’s MoneyReal unit · Highfield Qualifications

You'll understand different methods of payment and their appropriate uses, alongside the importance of handling other people’s money responsibly. The unit covers relevant procedures and develops skills to manage financial transactions accurately and securely.

What you'll be able to do

Identify different methods of payment and explain when each method could be used.
Explain the importance of handling other people’s money responsibly.
Identify procedures that might apply when responsible for other people’s money.
Handle financial transactions responsibly in a given context.

Being safe and responsible onlineReal unit · Highfield Qualifications

You'll understand where personal information may be stored on devices and online, recognise online risks and threats, and learn how to configure secure access to devices and services. They will also know how to report concerns and minimise physical stresses related to online activity.

What you'll be able to do

Know where personal information may be stored by devices and online activity
Know of online risks and threats, such as phishing and malware
Configure and use secure ways to access devices and online services
Report concerns with online content to the appropriate authorities
Recognise and minimise the effects of physical stresses of being online, such as eye strain and repetitive strain injury

Being safe and responsible onlineReal unit · Highfield Qualifications

This unit provides knowledge and skills to protect personal information and privacy online. You'll understand their rights regarding personal data, methods to safeguard devices and data from threats, and the use of multifactor authentication for secure online access.

What you'll be able to do

Protect personal information online.
Protect personal privacy online.
Understand personal rights regarding the use of personal data online.
Understand options for controlling the use of personal data online.
Protect devices from online risks.
Protect data from online threats.
Configure multifactor authentication to access online services.
Use multifactor authentication to access online services.
Backup data locally.
Backup data using a cloud provider.
Use appropriate language online.
Demonstrate appropriate behaviour online.
Apply simple methods to avoid physical health risks while using devices.
Apply simple methods to avoid psychological health risks while using devices.

Building Working Relationships with ColleaguesReal unit · Highfield Qualifications

You'll develop knowledge and skills to build effective working relationships with colleagues. This unit covers the importance of communication, positive interactions with employers, managers, and peers, and appropriate workplace behaviour.

What you'll be able to do

Know why it is important to get on well with colleagues.
Work with employers in the workplace.
Work with managers in the workplace.
Work with peers in the workplace.

Building Working Relationships with CustomersReal unit · Highfield Qualifications

This unit covers the impact of personal presentation and organisational protocols on customer impressions. You'll develop the ability to interact positively with customers, adhering to communication guidelines and organisational procedures to maintain professional relationships.

What you'll be able to do

Know that the way of presenting oneself makes an impression on a customer or client, considering factors such as appearance and behaviour
Know that organisations normally have protocols and procedures for dealing with customers or clients, including communication guidelines and service standards
Interact positively with customers or clients in line with given organisational protocols, demonstrating professionalism and respect

Career ProgressionReal unit · Highfield Qualifications

It teaches you to understand the concept and significance of career progression. You'll assess their own skills and qualities, identify potential career opportunities, and plan short-term goals to support their professional development.

What you'll be able to do

Explain the concept of career progression and its importance.
Assess own skills and qualities in relation to potential career progression opportunities.
Plan short-term goals to support career progression.

Collect and prepare produce or plant material for transportReal unit · Highfield Qualifications

This unit provides knowledge and skills to collect and prepare produce or plant material for transport without causing damage. You'll follow procedures for cleaning, sorting, and packaging to ensure suitability for transport.

What you'll be able to do

Describe how to collect produce or plant material in preparation for transport
Describe how to prepare produce or plant material in preparation for transport
Collect and prepare produce or plant material in preparation for transport

Communicate in a business environmentReal unit · Highfield Qualifications

You'll understand the importance of planning communication within a business environment. This unit covers effective written and verbal communication techniques, the role of feedback in improving communication skills, and teaches you to plan and deliver communication activities appropriately.

What you'll be able to do

Know the purpose of planning communication in a business environment
Understand how to communicate effectively in writing within a business context
Communicate verbally in a clear and professional manner
Understand the purpose of feedback in developing communication skills
Plan communication activities for different business scenarios
Communicate effectively in writing, using appropriate language and format
Communicate verbally, demonstrating active listening and clear articulation
Identify and agree on specific ways of developing communication skills, based on feedback and self-reflection

CommunicatingReal unit · Highfield Qualifications

It teaches you to create, edit, and use contact lists effectively using appropriate software. You'll also understand the types of digital activities that contribute to a digital footprint and the potential implications of their online behaviour.

What you'll be able to do

Create, edit and utilise contacts effectively
Know the different types of digital activities that leave a 'digital footprint'
Understand the implications of a digital footprint

CommunicatingReal unit · Highfield Qualifications

You'll identify various modes of online communication and understand how to select appropriate methods for different contexts and audiences. This unit also covers managing online identity and adapting communication style to maintain professionalism.

What you'll be able to do

Identify appropriate modes of online communication for a range of contexts.
Use appropriate modes of online communication for a range of audiences.
Take steps to manage online identity.

Communicating Solutions to OthersReal unit · Highfield Qualifications

This unit covers problem-solving techniques and how to communicate solutions effectively to different audiences. You'll practise adapting their communication style and review their own performance to improve clarity and impact.

What you'll be able to do

Solve problems using appropriate techniques
Communicate the solution appropriately to others, considering their understanding and needs
Communicate the solution appropriately to others, using clear and concise language
Review own performance in communicating solutions, identifying areas for improvement

Communication MethodsReal unit · Highfield Qualifications

You'll explore different communication methods and models, focusing on their application in customer service. They will learn to communicate effectively with customers face-to-face, over the phone, and online to enhance satisfaction.

What you'll be able to do

Understand different methods of communication and their applications
Understand how different methods of communication support customer service
Understand different communication models and their principles
Understand ways to communicate effectively with customers over the internet using various tools
Understand ways to communicate effectively with customers face-to-face using appropriate techniques
Understand ways to communicate effectively with customers over the phone using professional etiquette

Complaint ResolutionReal unit · Highfield Qualifications

This unit provides learners with knowledge of effective complaint resolution, including handling complaints on social media. You'll recognise signs of escalation and apply techniques to resolve complaints professionally and calmly.

What you'll be able to do

Understand the differences between handling complaints and resolving complaints effectively
Understand how to deal with complaints on social media platforms professionally
Know the signs of complaint intensification to prevent escalation
Know methods of avoidance to de-escalate potentially intensifying complaints
Know the skills that can be used to resolve complaints effectively
Know the attributes that can be used to resolve complaints effectively
Know the techniques that can be used to resolve complaints effectively

Completing a job application formReal unit · Highfield Qualifications

You'll develop the skills to accurately complete a simple job application form, providing relevant information clearly and legibly. They will also proofread their applications to ensure professionalism and accuracy.

What you'll be able to do

Accurately complete a simple job application form.

Completing an Application FormReal unit · Highfield Qualifications

This unit develops learners' knowledge of the information required to complete application forms accurately. You'll practise providing personal details, qualifications, experience, and references to complete forms effectively.

What you'll be able to do

Know the information required when completing an application form, including personal details, qualifications, experience, and references
Complete an application form accurately and effectively, providing all the necessary information in a clear and concise manner

Construct a composterReal unit · Highfield Qualifications

You'll be able to construct a composter by identifying required tools and materials, following instructions or plans, and demonstrating safe working practices. They will ensure the completed composter meets the specified criteria.

What you'll be able to do

Construct a composter according to given instructions or plans

Contributing to MeetingsReal unit · Highfield Qualifications

You'll understand different meeting formats and structures and learn how to prepare relevant information and resources. The unit develops skills to contribute effectively through active listening and participation.

What you'll be able to do

Know the format of a meeting
Prepare for meetings effectively
Contribute effectively at meetings

Creating First ImpressionsReal unit · Highfield Qualifications

You'll understand the factors influencing a customer's first impression, including appearance, body language, tone of voice, and communication style. The unit also covers how to create a positive first impression in a business context through appropriate personal presentation and communication techniques.

What you'll be able to do

Understand the various factors that can influence a customer's first impressions in a business context
Create a positive first impression when interacting with customers

Creating and editingReal unit · Highfield Qualifications

This unit covers the use of applications to enter, edit, format, and layout information, including enhancing images and processing numeric data. You'll learn to input data accurately, correct errors, improve clarity, and create professional documents with effective formatting and charts.

What you'll be able to do

Use applications to enter information accurately and efficiently.
Use applications to edit information to correct errors and improve clarity.
Use applications to format information to enhance readability and visual appeal.
Use applications to layout information effectively to create professional-looking documents.
Edit an image to improve its quality and appearance.
Enhance an image using various editing tools and techniques.
Enter numeric data into a spreadsheet or database.
Edit numeric data to correct errors and update information.
Sort numeric data to organise it in a meaningful way.
Process numeric data using formulas and functions.
Format numeric data to improve its readability and presentation.
Chart numeric data to visualise trends and patterns.

Creating and editingReal unit · Highfield Qualifications

This unit develops learners' skills in using suitable applications to enter, edit, and format text accurately. You'll also capture and save images, sound, and video using appropriate devices and software.

What you'll be able to do

Use a suitable application to enter, edit and format information accurately
Capture and save images, sound and video using appropriate devices and software

Customer FeedbackReal unit · Highfield Qualifications

This unit explains the importance of collecting customer feedback to understand needs and improve business performance. You'll examine how feedback informs future planning and contributes to enhancing products, services, and the overall customer experience.

What you'll be able to do

Know why collecting customer feedback is important for business improvement and customer satisfaction
Understand how customer feedback can be analysed and used to improve products, services, and customer experience
Know how customer feedback can influence future planning and strategic decision-making within an organisation

Dealing with Problems in daily lifeReal unit · Highfield Qualifications

You'll develop awareness of recognising straightforward problems encountered in daily life and apply appropriate strategies to tackle them. They will evaluate the effectiveness of these strategies in resolving issues.

What you'll be able to do

Demonstrate an awareness of how to recognise straightforward problems in daily life
Tackle straightforward problems using appropriate strategies

Determine soil pH with colour indicator test kit under supervisionReal unit · Highfield Qualifications

This unit provides knowledge and supervised practical skills to determine soil pH using a colour indicator test kit. You'll prepare samples, conduct tests, and record results accurately.

What you'll be able to do

Describe the process of determining soil pH using a colour indicator test kit
Determine soil pH using a colour indicator test kit under supervision

Developing Personal Presentation Skills for the WorkplaceReal unit · Highfield Qualifications

You'll develop an understanding of personal presentation in the workplace, including appearance and communication. They will demonstrate appropriate dress, grooming, language, and tone suitable for professional environments.

What you'll be able to do

Know about personal presentation for the workplace
Present self appropriately for the workplace

Developing Personal Skills for LeadershipReal unit · Highfield Qualifications

You'll gain knowledge of leadership styles and their effects on team performance. This unit develops skills in decision-making, giving clear instructions, and providing and receiving constructive feedback within group settings.

What you'll be able to do

Know about the main features of leadership, including different leadership styles and their impact
Make decisions effectively, considering relevant information and potential consequences
Give clear and concise instructions to members of a group, ensuring understanding and compliance
Give and receive constructive feedback about a task or activity, promoting improvement and development

Developing effective communication skills for the workplaceReal unit · Highfield Qualifications

You'll develop effective communication skills for the workplace by understanding the importance of clear communication and the benefits it brings to individuals and organisations. The unit covers verbal, non-verbal, and written communication methods, enabling learners to communicate effectively with colleagues, supervisors, and customers.

What you'll be able to do

Explain the importance of effective communication in the workplace.
Describe different methods of communication used in the workplace, including verbal, non-verbal, and written communication.
Explain how to communicate effectively with colleagues, supervisors, and customers.
Demonstrate effective communication skills when interacting with others in a simulated workplace environment.
Use active listening skills to understand the needs and perspectives of others.
Adapt communication style to suit different situations and audiences.

Developing time-management skills for the workplaceReal unit · Highfield Qualifications

You'll understand the importance of time-management skills in the workplace and develop the ability to prioritise tasks effectively. The unit covers various time-management techniques and the consequences of poor time-management, enabling learners to meet deadlines and achieve workplace objectives.

What you'll be able to do

Understand the importance of effective time-management skills for success in the workplace.
Effectively use time-management skills to complete tasks within given deadlines.

Effective TeamworkReal unit · Highfield Qualifications

You'll learn to organise their own work within a team, support team activities through communication, and contribute to personal learning and development through reflection and feedback.

What you'll be able to do

Describe how to organise their own work effectively within a team environment.
Explain how to support the work of a team through collaboration and communication.
Describe how to contribute to their own learning and development through reflection and feedback.

Expectations of working in a customer service roleReal unit · Highfield Qualifications

This unit covers expectations in customer service roles including punctuality, professional dress, and understanding shift patterns. You'll explore how these factors affect service delivery and workplace relationships.

What you'll be able to do

Explain the importance of punctuality and time keeping in a customer service role.
Describe the correct way to dress and present themselves professionally in a customer service role.
Explain the impact and importance of shift patterns on personal life and customer service delivery.

Food Safety Awareness for CateringReal unit · Highfield Qualifications

This unit covers the importance of personal hygiene and maintaining clean work areas in catering environments. You'll understand their responsibilities for food safety and methods to prevent contamination.

What you'll be able to do

Understand the importance of personal hygiene and keeping work areas clean and hygienic in a catering environment
Understand personal responsibilities for food safety and how to keep food safe in a catering environment

Food Safety Awareness for ManufacturingReal unit · Highfield Qualifications

You'll understand the importance of personal hygiene and maintaining clean work areas in food manufacturing. The unit covers personal responsibilities for food safety and procedures to prevent contamination, ensuring compliance with hygiene standards in manufacturing settings.

What you'll be able to do

Understand the importance of personal hygiene and keeping work areas clean and hygienic in a food manufacturing environment
Understand personal responsibilities for food safety and how to keep food safe in a manufacturing environment

IT Security for UsersReal unit · Highfield Qualifications

You'll identify common IT security risks and learn methods to minimise these, including password management and secure data handling. They will demonstrate secure practices and understand procedures for reporting security breaches.

What you'll be able to do

Use appropriate methods to minimise security risks to IT systems and data, including password management and data handling

IT User FundamentalsReal unit · Highfield Qualifications

This unit develops learners' fundamental IT skills to use hardware and software for basic tasks, organise and retrieve information efficiently, and apply safety and security practices. You'll also perform routine maintenance and respond to common IT problems.

What you'll be able to do

Use IT systems effectively to meet identified needs.
Organise, store and retrieve information efficiently using IT systems.
Follow and understand the need for safety and security practices when using IT systems.
Carry out routine maintenance of IT systems and respond appropriately to routine IT system problems.

Interview SkillsReal unit · Highfield Qualifications

This unit prepares learners to research companies and job roles, anticipate and respond to interview questions, and assess their own interview performance. You'll learn to communicate effectively and reflect on their strengths and areas for improvement in interview settings.

What you'll be able to do

Prepare to be interviewed by researching the company and role.
Prepare to be interviewed by anticipating potential questions and formulating appropriate answers.
Respond to questions in an interview clearly and concisely.
Respond to questions in an interview using appropriate language and tone.
Assess own performance in an interview by reflecting on strengths and weaknesses.
Assess own performance in an interview by identifying areas for improvement.

Investigating Rights and Responsibilities at WorkReal unit · Highfield Qualifications

You'll identify employee rights and responsibilities within the workplace and understand how legislation supports these rights. The unit also covers employer responsibilities in maintaining a safe and fair working environment.

What you'll be able to do

Identify employee ‘rights’ and ‘responsibilities’ in a place of work
Explain how the rights of individuals are supported in a place of work
Describe the responsibilities of employers in a place of work

Job searchingReal unit · Highfield Qualifications

You'll identify various resources for finding job vacancies, including online job boards, newspapers, and recruitment agencies. The unit develops skills to search effectively for suitable job roles based on individual skills and experience.

What you'll be able to do

Know where to find information on job vacancies using different resources
Search for suitable job roles based on personal skills and experience
Search for job vacancies using appropriate methods

Keeping yourself and others safe from COVID-19Real unit · Highfield Qualifications

You'll gain knowledge of Coronavirus and COVID-19, including their characteristics and effects on the body. The unit covers recommended hygiene practices and social distancing measures to protect oneself and others from COVID-19 transmission.

What you'll be able to do

Know the characteristics of Coronavirus and COVID-19
Know how COVID-19 can affect the body
Protect yourself and others from COVID-19

Lay paving blocks on sandReal unit · Highfield Qualifications

This unit covers the knowledge and skills required to lay paving blocks on sand, including the identification of necessary tools and equipment, the importance of personal protective equipment (PPE), and the correct method for compacting the sand base. You'll be able to prepare the area and lay paving blocks to a specified pattern and level.

What you'll be able to do

Know the correct procedures for laying paving blocks on sand.
Prepare the area for laying paving blocks.
Lay paving blocks on sand to a specified pattern and level.
Check the finished paving block surface for accuracy and stability.

Learning from More Experienced PeopleReal unit · Highfield Qualifications

You'll explore how to identify more experienced individuals in workplaces, community groups, and learning environments. The unit develops skills to learn through observation and interaction, applying acquired knowledge to personal development.

What you'll be able to do

Identify more experienced people within a specific context
Learn from people with more experience through observation and interaction
Understand what they have learned from people with more experience and how it can be applied

Learning from Work PlacementReal unit · Highfield Qualifications

It teaches you to reflect on their work placement experiences, identify areas for improvement in task completion, and set short-term personal and professional development goals based on their learning.

What you'll be able to do

Reflect on what has been learned from the work placement experience
Identify how tasks undertaken during the work placement could be undertaken differently or improved
Use learning from the work placement to set short-term goals for personal and professional development

Learning to be financially awareReal unit · Highfield Qualifications

You'll develop financial awareness by understanding how money is used in daily life and the availability of UK state financial benefits. They will plan personal spending, interpret financial documents, carry out financial transactions, and recognise the consequences of debt.

What you'll be able to do

Know how money is used in everyday life
Know about United Kingdom (UK) state financial benefits available to individuals
Plan personal spending for a week, taking into account income and expenses
Understand the information presented in common financial documents
Carry out basic financial transactions, such as paying bills
Know the potential consequences of getting into debt

Learning to be financially capableReal unit · Highfield Qualifications

This unit provides learners with an understanding of financial capability, including how money is used for purchasing, paying bills, saving, and investing. You'll identify UK state financial benefits, plan personal spending for a week, understand financial documents, carry out financial transactions, and recognise the consequences of debt.

What you'll be able to do

Explain the different ways money is used in everyday life.
Identify the different types of United Kingdom (UK) state financial benefits available.
Plan personal spending for a week, taking into account income and expenses.
Interpret information presented in financial documents, such as bank statements and payslips.
Carry out common financial transactions, such as paying bills and withdrawing cash.
Explain the potential consequences of getting into debt, including interest charges and legal action.

Learning with Colleagues and Other LearnersReal unit · Highfield Qualifications

You'll recognise formal and informal learning situations and interact effectively with colleagues or other learners. They will understand individual learning styles and accurately record their progress in learning activities.

What you'll be able to do

Identify situations where learning can take place, both formally and informally.
Interact effectively with colleagues or other learners in a learning situation, demonstrating appropriate communication skills.
Recognise that people have preferred individual learning styles and that these can impact on learning.
Accurately record progress in learning activities, using appropriate methods.

Legislation and Regulation in the Customer Service EnvironmentReal unit · Highfield Qualifications

You'll identify key legislation and regulations relevant to customer service environments. The unit explains how legal frameworks impact customer service practices and customer rights to ensure compliance.

What you'll be able to do

Identify the key legislation and regulations that are relevant to a customer service environment.
Explain how legislation and regulations impact customer service practices and customer rights.

Listening TechniquesReal unit · Highfield Qualifications

You'll understand active listening techniques and how to apply them in customer interactions. The unit covers methods to pay attention, show empathy, provide feedback, and identify customer needs, supporting effective communication and problem resolution.

What you'll be able to do

Understand active listening techniques, including paying attention, showing empathy, and providing feedback
Listen to customers effectively, to understand their needs and resolve their issues

Maintain hand toolsReal unit · Highfield Qualifications

This unit provides learners with knowledge of hand tool components and the importance of maintenance for safety. You'll demonstrate cleaning, sharpening (where applicable), and correct storage to maintain tools in good working order.

What you'll be able to do

Maintain hand tools to ensure they are safe and effective
Maintain hand tools in good working order

Make and receive telephone callsReal unit · Highfield Qualifications

This unit equips learners with the knowledge and skills to make and receive telephone calls professionally. You'll understand telephone protocols, etiquette, and communication techniques for clear and accurate exchanges.

What you'll be able to do

Understand how to make telephone calls using appropriate protocols and etiquette
Understand how to receive and transfer telephone calls efficiently and accurately
Make telephone calls clearly and professionally
Receive telephone calls and transfer them appropriately

Making Conversation and Building RapportReal unit · Highfield Qualifications

You'll understand the significance of building rapport with customers and learn verbal and non-verbal communication techniques. The unit covers suitable questioning methods to enhance customer satisfaction.

What you'll be able to do

Understand the importance of building rapport with customers in a professional setting
Know ways to build rapport with customers through effective communication
Use suitable questioning techniques when making conversation with customers

Making informed career and progression choicesReal unit · Highfield Qualifications

This unit explores how personal experiences and external factors influence career choices. You'll learn to match their needs, interests, values, skills, abilities, and attitudes to suitable career options, prepare for career guidance interviews, and plan learning for career management.

What you'll be able to do

Know how personal experiences and external factors influence career choices
Match personal needs, interests, values, skills, abilities and attitudes to a range of career options
Prepare effectively for a career guidance interview, including identifying relevant questions and information
Plan learning activities for effective career management and progression

Managing Your Health at WorkReal unit · Highfield Qualifications

You'll identify physical and psychological health risks associated with their chosen work area. This unit covers strategies to maintain good health and well-being, enabling learners to understand and manage workplace health effectively.

What you'll be able to do

Identify the potential risks to health associated with a chosen area of work
Understand methods for maintaining good health and well-being in a chosen area of work

Managing Your Own MoneyReal unit · Highfield Qualifications

You'll learn to manage personal finances by comparing income and expenditure, understanding saving methods, and recognising the implications of borrowing, including interest and repayment terms.

What you'll be able to do

Compare personal income with expenditure to determine financial status
Describe methods for saving money effectively
Understand the implications of borrowing money, including interest and repayment terms

Mix mortar or concreteReal unit · Highfield Qualifications

You'll gain knowledge of specified ratios and safety guidelines for mixing mortar or concrete. The unit develops practical skills to mix materials to the correct consistency, emphasising the importance of accuracy and adherence to safety procedures in construction tasks.

What you'll be able to do

Mix mortar or concrete according to specified ratios and safety guidelines.
Mix mortar or concrete to the correct consistency for the intended application.

Personal Behaviour for SuccessReal unit · Highfield Qualifications

You'll explore how personal behaviour influences different situations and impacts others. The unit covers the effects of positive and negative behaviours and equips learners with strategies to modify behaviour and improve personal success.

What you'll be able to do

Know how behaviours influence different situations, including the impact of positive and negative behaviours on outcomes
Know how own behaviour impacts on others, including the effect on relationships, communication, and teamwork
Know strategies that can be used to modify behaviour in different situations, including techniques for managing emotions, improving communication, and resolving conflict
Know how personal behaviour affects personal success, including the link between behaviour, motivation, and achievement

Personal Behaviour for SuccessReal unit · Highfield Qualifications

You'll explore how personal experiences, emotions, and environments affect behaviour, alongside organisational and social codes of conduct. The unit develops strategies for managing behaviour effectively and understanding its impact on personal success in various situations.

What you'll be able to do

Explain how different factors can affect behaviour in various situations.
Describe how different codes of behaviour influence behaviour in different situations.
Identify strategies to use to manage behaviour in different situations.
Manage own behaviour effectively in given situations.
Explain how personal behaviour affects personal success.

Personal Development within Customer ServiceReal unit · Highfield Qualifications

You'll explore methods for gathering feedback on their customer service performance and identify learning activities to develop their skills. This unit emphasises the benefits of continuous personal development in enhancing customer service abilities.

What you'll be able to do

Know the various methods and techniques used to gather feedback on own performance in a customer service role
Know the range of learning activities that can be undertaken to develop own ability and skills in customer service
Understand the benefits of continuously developing own skills and knowledge to improve performance in customer service

Personal Presentation for the WorkplaceReal unit · Highfield Qualifications

This unit covers the requirements for personal presentation in the workplace, including hygiene and dress codes. You'll understand how presentation standards vary across different work environments and demonstrate appropriate personal presentation skills accordingly.

What you'll be able to do

Identify the requirements for personal presentation in the workplace.
Explain how requirements for personal presentation vary across different types of workplace.
Present self appropriately for the workplace.

Personal presentation and hygiene at workReal unit · Highfield Qualifications

You'll gain knowledge of personal presentation and hygiene requirements in the workplace, recognising how these vary across different industries. The unit emphasises the importance of maintaining personal hygiene and presenting oneself appropriately to meet workplace standards and expectations.

What you'll be able to do

Know the specific requirements for personal presentation in a workplace setting
Understand how requirements for personal presentation can vary across different types of workplace environments
Present oneself appropriately for the workplace
Understand the importance of maintaining personal hygiene for the workplace

Planning an Enterprise ActivityReal unit · Highfield Qualifications

You'll develop knowledge of planning an enterprise activity, including selecting suitable activities, identifying required roles and skills, understanding costs, and applying promotional techniques. The unit supports effective enterprise planning.

What you'll be able to do

Select a suitable enterprise activity, considering factors such as market demand, resources, and skills
Know appropriate roles and skills required for the enterprise activity, including identifying the tasks involved and the skills needed to perform them effectively
Understand the costs involved in producing and selling a product or service, including materials, labour, and marketing expenses
Know appropriate promotional techniques, including advertising, social media, and public relations

Planning for and learning from a job interviewReal unit · Highfield Qualifications

This unit develops learners' ability to plan for a job interview by organising personal arrangements, researching the job and company, preparing questions and answers, and reflecting on interview performance for improvement.

What you'll be able to do

Organise personal arrangements in preparation for a specific job interview
Research information about a specific job offered for interview
Prepare questions and answers in anticipation of a specific job interview
Communicate effectively during a specific job interview
Reflect on performance following a specific job interview to identify areas for improvement

Planting and staking a treeReal unit · Highfield Qualifications

You'll learn to prepare a site, plant, and stake a tree correctly, including providing immediate aftercare. This unit also covers safe tool handling and responsible clearing of the work area after planting.

What you'll be able to do

Prepare the planting site and necessary materials for planting a tree
Plant and stake a tree correctly, providing appropriate immediate aftercare to ensure its establishment
Clear the work area and dispose of waste materials responsibly after planting and staking a tree

Positive Attitudes and Behaviours at WorkReal unit · Highfield Qualifications

It teaches you to understand the importance of positive attitudes and behaviours at work. You'll demonstrate these qualities, assess their own workplace conduct, and understand the impact on colleagues and customers.

What you'll be able to do

Understand the importance of demonstrating positive attitudes at work
Understand the importance of demonstrating positive behaviours at work
Demonstrate a range of positive attitudes in the workplace
Demonstrate a range of positive behaviours in the workplace
Assess own attitudes in the workplace
Assess own behaviours in the workplace

Practising Leadership Skills with OthersReal unit · Highfield Qualifications

You'll understand various leadership skills and their application in different situations. They will demonstrate leadership within a group and review their own practice to identify strengths and areas for development.

What you'll be able to do

Know which leadership skills are appropriate to use with others in different situations
Demonstrate leadership skills effectively when working in a group
Review own practice of leadership skills to identify areas for improvement

Preparation for workReal unit · Highfield Qualifications

This unit covers the skills and qualities essential for working life and guides learners to investigate personal career opportunities. You'll identify workplace skills and qualities and explore how their own skills and interests align with potential careers.

What you'll be able to do

Understand the skills and qualities needed for working life
Investigate personal career opportunities

Preparing for Work PlacementReal unit · Highfield Qualifications

This unit prepares learners for work placements by developing knowledge of the host company or organisation, including its main activities and values. You'll understand their expected roles and responsibilities and be able to set realistic goals to maximise learning during the placement.

What you'll be able to do

Know about the work placement company or organisation, including its activities and values
Know what is expected of the learner during the work placement, including roles and responsibilities
Set realistic and achievable goals to help the learner get the most out of the work placement

Preparing for an InterviewReal unit · Highfield Qualifications

You'll learn to prepare effectively for interviews by researching job roles and organisations, preparing answers to common questions, and planning travel arrangements. The unit supports confident attendance and readiness for interview situations.

What you'll be able to do

Identify the information required to prepare effectively for an interview.
Prepare appropriate responses to potential interview questions.
Plan travel arrangements for attending an interview.

Principles of Fire Safety AwarenessReal unit · Highfield Qualifications

This unit provides knowledge of common fire hazards and risks in the workplace and explains how fire risk is controlled. You'll understand preventative measures to maintain a safe working environment.

What you'll be able to do

Understand the hazards associated with fire in the workplace
Understand the risks associated with fire in the workplace
Understand how fire risk is controlled in the workplace through preventative measures

Principles of Health and Safety within the WorkplaceReal unit · Highfield Qualifications

This unit introduces learners to the main responsibilities of employers and employees for health and safety in the workplace. You'll identify potential hazards and understand how workplace factors can affect health and safety.

What you'll be able to do

Understand the main responsibilities for health and safety in the workplace
Understand how the workplace environment can affect health and safety

Principles of Providing a Counter and Takeaway ServiceReal unit · Highfield Qualifications

You'll understand how to serve customers effectively at a counter in a takeaway service. The unit also covers maintaining cleanliness and organisation in counter and service areas.

What you'll be able to do

Describe how to serve customers effectively at a counter in a takeaway service
Explain how to maintain the cleanliness and organisation of counter and service areas

Principles of the maintenance of equipmentReal unit · Highfield Qualifications

You'll understand how to prepare equipment for maintenance, including identifying necessary tools and materials. They will follow maintenance procedures safely and according to guidelines, adhering to health and safety regulations.

What you'll be able to do

Prepare equipment for maintenance activities, ensuring all necessary tools and materials are available.
Undertake maintenance procedures according to established guidelines and manufacturer's instructions.
Work safely during equipment maintenance, adhering to health and safety regulations and using appropriate personal protective equipment.

Problem solving in a work-related environmentReal unit · Highfield Qualifications

This unit provides learners with an understanding of work-related problems and their potential impact on individuals and organisations. You'll apply a systematic approach to problem-solving, including identifying problems, generating potential solutions, evaluating their effectiveness, and implementing appropriate actions.

What you'll be able to do

Understand the nature of work-related problems and their potential impact
Resolve problems effectively in a work-related environment

Produce a Curriculum VitaeReal unit · Highfield Qualifications

It teaches you to understand the purpose and structure of a Curriculum Vitae (CV). You'll identify the information required and produce a well-presented CV tailored to specific job applications.

What you'll be able to do

Know the purpose and function of a Curriculum Vitae (CV)
Know the information required to be included in a CV
Produce a CV that is accurate, relevant and well-presented

Providing personal information for the workplaceReal unit · Highfield Qualifications

This unit covers the use and provision of personal information in workplace situations. You'll learn to provide personal information accurately during telephone calls and document production while understanding data protection and confidentiality principles.

What you'll be able to do

Understand how personal information is typically used and provided in various workplace situations
Provide accurate and relevant personal information during telephone conversations in a professional manner
Complete workplace documents accurately, providing all necessary personal information
Present evidence of personal achievements in different formats suitable for workplace requirements
Develop and improve personal skills relevant to presenting personal information effectively
Understand the importance of providing accurate and up-to-date personal information throughout working life

Recognise and deal with customer queries, requests and problemsReal unit · Highfield Qualifications

It teaches you to recognise and respond professionally to various customer queries, requests, and problems. You'll understand organisational procedures for handling customer interactions and develop communication and problem-solving skills to address customer issues effectively.

What you'll be able to do

Recognise different types of customer queries and requests.
Deal with customer queries and requests in a professional and timely manner.
Recognise different types of customer problems and complaints.
Deal with customer problems and complaints effectively and efficiently.
Explain how to identify customer queries, requests and problems.
Describe the procedures for dealing with customer queries, requests and problems in line with organisational policies.

Running an Enterprise ActivityReal unit · Highfield Qualifications

This unit provides learners with knowledge of planning for success in enterprise activities, including resource management and marketing strategies. You'll set objectives, complete an enterprise activity, and review its success.

What you'll be able to do

Increase the likelihood of success in an enterprise activity, including planning, resource management, and marketing strategies
Complete an enterprise activity, including setting objectives, managing resources, and working effectively as part of a team
Review the success of the enterprise activity, including evaluating outcomes, identifying areas for improvement, and learning from experience

Safe Learning in the WorkplaceReal unit · Highfield Qualifications

You'll identify workplace risks and hazards and understand methods to reduce harm. The unit covers safe practices for dealing with hazards to ensure a secure learning environment.

What you'll be able to do

Identify potential risks and hazards present in a workplace environment
Describe methods to reduce the risk of harm to themselves or others in the workplace
Explain how to deal with identified hazards and risks within the workplace environment

Safe, Hygienic and Secure Working Environments in HospitalityReal unit · Highfield Qualifications

This unit provides learners with knowledge of their personal responsibilities under the Health and Safety at Work Act and the importance of maintaining safe and hygienic working environments in hospitality. You'll understand workplace hazards and safety measures to prevent accidents and ill health.

What you'll be able to do

Know their personal responsibilities under the Health and Safety at Work Act
Know why it is important to work in a safe and hygienic way
Know about hazards and safety in the workplace

Searching for a JobReal unit · Highfield Qualifications

It teaches you to identify job search resources and recognise their own skills and interests relevant to job roles. You'll develop effective job vacancy search techniques using various methods.

What you'll be able to do

Identify various sources of information about available jobs
Recognise own interests and skills in relation to different job roles
Demonstrate how to effectively search for job vacancies using appropriate methods

Self-management SkillsReal unit · Highfield Qualifications

You'll gain an understanding of self-management techniques such as prioritisation and goal setting, and their importance in the workplace. They will demonstrate effective time management skills and assess their own performance to identify areas for improvement.

What you'll be able to do

Understand self-management techniques and their application in the workplace
Demonstrate effective time management skills in a work environment
Assess own time management skills and identify areas for improvement

Setting and Meeting Targets at WorkReal unit · Highfield Qualifications

This unit covers the importance of setting and meeting targets for individual, team, and organisational performance. You'll learn to set personal targets in line with organisational procedures and review these targets effectively.

What you'll be able to do

Understand the importance of setting targets in the workplace
Understand the importance of meeting targets in the workplace
Set personal targets in line with organisational procedures
Review personal targets in line with organisational procedures

Standardised Approach to Customer ServiceReal unit · Highfield Qualifications

This unit provides learners with an understanding of the benefits of standardised customer service and the importance of setting expectations. You'll explore how these practices contribute to consistent service delivery, customer satisfaction, and enhanced business reputation.

What you'll be able to do

Understand the benefits of having set standards in customer service, such as improved customer satisfaction and business reputation
Understand why expectations have to be set in a customer service environment, to ensure consistent and reliable service delivery

Summarising DocumentsReal unit · Highfield Qualifications

You'll understand the purpose and audience of summaries and learn to distinguish key points from supporting information in straightforward documents. It develops skills to produce accurate, concise summaries tailored to specific contexts.

What you'll be able to do

Recognise that summaries are written with a specific audience and purpose in mind
Differentiate between the key points and supporting information within straightforward documents
Summarise the key points accurately and concisely from straightforward documents

Teamwork in Customer ServiceReal unit · Highfield Qualifications

You'll understand the significance of teamwork in achieving customer service goals. This unit covers the benefits of collabourative working, effective contribution within teams, and the impact of teamwork on customer service quality.

What you'll be able to do

Know why working collaboratively with others in a team is important for achieving common goals in customer service
Understand how to effectively support the work of a team by contributing ideas, sharing information, and assisting colleagues

TransactingReal unit · Highfield Qualifications

It teaches you to complete and submit online forms accurately and to purchase items or services safely online. You'll develop practical skills for online transactions while understanding the importance of accuracy and security in digital purchasing processes.

What you'll be able to do

Complete and submit an online form as part of a transaction
Buy an item or service safely and securely online

TransactingReal unit · Highfield Qualifications

This unit equips learners with the skills to interact with online transactional services, manage account settings, and compare online buying options. You'll be able to navigate online platforms, respond to prompts, and identify the best purchasing option for a given item or service.

What you'll be able to do

Interact effectively with online transactional services
Manage account settings within online transactional services
Compare online buying options for an item or service
Identify the best online buying option for an item or service

Understand the principles and values in health and social care _adults and children and young people_, early years and childcareReal unit · Highfield Qualifications

You'll gain knowledge of the principles and values underpinning health and social care, early years, and childcare settings. They will explore ways to respect and value individuals accessing these services, demonstrating professional awareness.

What you'll be able to do

Know the principles and values that underpin work in health and social care for adults, children and young people
Know the principles and values that underpin work in early years and childcare settings
Know ways to respect and value those who access services in health and social care for adults, children and young people
Know ways to respect and value those who access services in early years and childcare settings

Understand the range of service provision and roles within health and social care _adults and children and young people_, early years and childcareReal unit · Highfield Qualifications

It teaches you to understand the range of service provision and roles within health and social care for adults, children, young people, early years, and childcare. You'll identify different services and describe their purposes within these sectors.

What you'll be able to do

Know the range of service provision available in health and social care for adults.
Know the range of service provision available in health and social care for children and young people.
Know the range of service provision available in early years.
Know the range of service provision available in childcare.
Know the range and scope of roles within the health and social care sector for adults.
Know the range and scope of roles within the health and social care sector for children and young people.
Know the range and scope of roles within the early years sector.
Know the range and scope of roles within the childcare sector.

Understanding customer service in the retail sectorReal unit · Highfield Qualifications

You'll understand the importance of customer service in the retail sector and its impact on loyalty, reputation, and profitability. They will learn how to create positive initial impressions, adapt service to individual needs, and recognise the role of communication.

What you'll be able to do

Understand the importance of customer service to a retail business, including its impact on customer loyalty, reputation, and profitability.
Understand what gives customers a positive initial impression of a retail business and its staff, such as appearance, attitude, and environment.
Understand how customer service is adapted to meet the needs of individual customers, considering factors such as age, culture, and disability.
Understand the importance of communication to the delivery of customer service, including verbal, non-verbal, and written communication skills.
Understand a variety of customer complaints and problems, and how to address them effectively and professionally.

Understanding how a retail business maintains health, safety and security on its premisesReal unit · Highfield Qualifications

You'll understand the main provisions of health and safety legislation relevant to retail businesses, including the Health and Safety at Work Act, Management of Health and Safety at Work Regulations, and RIDDOR. The unit also covers hazard identification, risk assessment, and procedures for maintaining health, safety, and security on retail premises.

What you'll be able to do

Identify the main provisions of health and safety legislation relevant to a retail business.
Describe how health and safety are maintained on the premises of a retail business, including hazard identification and risk assessment.
Explain the procedures for maintaining a safe and healthy environment for staff and customers.
Describe the methods used to keep cash secure on the premises of a retail business.
Explain the procedures for keeping stock secure on the premises of a retail business, including loss prevention measures.

Understanding how individuals and teams contribute to the effectiveness of a retail businessReal unit · Highfield Qualifications

You'll understand key employment rights and responsibilities within retail businesses, including legal protections and workplace duties. The unit also covers characteristics of effective teamwork and strategies for improving personal skills and performance in a retail environment.

What you'll be able to do

Know the key employment rights of employees within a retail business
Know the key employment responsibilities of employees within a retail business
Know the key employment responsibilities of the employer within a retail business
Know the characteristics of effective team working in a retail business, including communication and collaboration
Understand a range of activities for improving own skills and performance in a retail environment

Understanding mind-set towards workReal unit · Highfield Qualifications

This unit develops learners' understanding of the importance of a positive and proactive mind-set in the workplace. You'll explore methods such as self-reflection and goal setting to improve and maintain a constructive attitude towards work.

What you'll be able to do

Know why having a positive and proactive mind-set is important for success and job satisfaction in the workplace
Improve and maintain a positive mind-set through self-reflection, goal setting, and positive self-talk

Understanding the business of retailReal unit · Highfield Qualifications

You'll gain an understanding of the retail sector, including different sizes and types of retail outlets, retail occupations, and the supply chain. This unit also covers the sector's contribution to the UK economy and how customer concerns influence products and services.

What you'll be able to do

Understand how retail outlets differ in size.
Understand how retail outlets differ in type.
Understand the range of retail occupations.
Understand the retail supply chain.
Understand the contribution which the retail sector makes to the economy of the United Kingdom.
Understand how customers’ concerns influence the products offered by retailers.
Understand how customers’ concerns influence the services offered by retailers.

Understanding the control, handling and replenishment of stock in a retail businessReal unit · Highfield Qualifications

This unit introduces learners to the principles of stock control, including stock rotation and waste minimisation. You'll understand safe manual handling techniques and procedures for moving, storing, and replenishing stock in a retail environment.

What you'll be able to do

Understand the principles of stock control, including stock rotation, minimising waste, and maintaining accurate records.
Understand how to move, handle, and store stock safely and efficiently, considering different types of stock and storage requirements.
Understand procedures for replenishing stock, including identifying when stock levels are low and placing orders with suppliers.

Understanding the retail selling processReal unit · Highfield Qualifications

This unit provides learners with an understanding of the retail selling process, including identifying customer needs, presenting products, handling objections, and closing sales. You'll use questioning techniques and product knowledge to promote sales effectively.

What you'll be able to do

Understand the selling process, including identifying customer needs, presenting products, handling objections, and closing the sale.
Understand how to find out what the customer wants through effective questioning, active listening, and observation.
Understand how product information can be used to promote sales, highlighting features, benefits, and value to the customer.

Use a filing systemReal unit · Highfield Qualifications

You'll gain knowledge of various methods and procedures for storing and retrieving information using physical and digital filing systems. The unit develops skills to organise, categorise, and maintain accurate records, ensuring efficient information management within organisations.

What you'll be able to do

Know methods and procedures for storing information effectively, including physical and digital systems
Know methods and procedures for retrieving information efficiently, using appropriate search techniques
Store information accurately and securely, following organisational guidelines
Retrieve information promptly and efficiently, responding to requests effectively

Use of online and digital software and systemsReal unit · Highfield Qualifications

This unit covers safe use of online and digital systems, including social media platforms, email, and online chat facilities. You'll understand online security risks and develop skills to communicate and share information responsibly in digital environments.

What you'll be able to do

Safely use online and digital systems
Understand the uses of social media platforms for communication and information sharing
Communicate effectively using email and online chat facilities

Using EmailReal unit · Highfield Qualifications

You'll gain the skills to compose and send emails using appropriate software tools, including formatting and proofreading. They will also manage incoming emails effectively by organising and prioritising messages.

What you'll be able to do

Use e-mail software tools and techniques to compose e-mail messages
Use e-mail software tools and techniques to send e-mail messages
Manage incoming email effectively by prioritising and organising messages

Using devices and handling informationReal unit · Highfield Qualifications

It teaches you to maintain operating systems and applications by installing updates and patches. You'll learn to carry out refined searches, organise information, and resolve common technical problems using appropriate resources.

What you'll be able to do

Keep an operating system up to date by installing the latest updates and patches.
Keep applications up to date by installing the latest versions and security updates.
Use appropriate techniques to carry out searches for information using search engines and other online resources.
Refine searches to improve the accuracy and relevance of the results.
Organise information effectively using folders, labels, and other organisational tools.
Store information securely using appropriate storage methods and security measures.
Identify common technical problems that may arise when using devices and handling information.
Apply solutions to common technical problems, such as troubleshooting software issues or resolving connectivity problems.
Identify appropriate online learning resources to maintain and improve digital skills.
Use online learning resources effectively to develop and enhance digital skills.

Using devices and handling informationReal unit · Highfield Qualifications

You'll gain foundational knowledge of digital devices, including hardware, software, operating systems, and applications. The unit develops skills to navigate online content, manage digital information, and recognise common technical problems encountered when using devices.

What you'll be able to do

Know the definitions of hardware, software, operating systems and applications in the context of digital devices
Navigate online content effectively and efficiently
Open, read and save information from digital sources
Recognise when a technical problem has been encountered while using digital devices or systems

Using technology for career developmentReal unit · Highfield Qualifications

You'll use technology for career development by participating in online learning activities, finding suitable training materials, and engaging in webinars. They will understand differences between tutor-based and non-tutor-based software and use specific educational tools.

What you'll be able to do

Participate in an online learning activity, such as a discussion forum or online course.
Find appropriate online training materials for a given task, using search engines and online learning platforms.
Participate in a webinar, engaging with the presenter and other participants.
Know the difference between tutor-based and non-tutor-based training software, understanding the advantages and disadvantages of each.
Use specific educational software tools, such as driving test software, language learning software, or typing tutors, to develop relevant skills.
Use the internet to find business connections within your chosen field, using professional networking sites and online directories.
Use social media to showcase your expertise, sharing relevant content and engaging with other professionals.
Interact with like-minded people on social media, participating in discussions and building professional relationships.

Using technology for career developmentReal unit · Highfield Qualifications

It teaches you to use technology effectively for career development by comparing online and face-to-face learning methods. You'll utilise in-software support, view webinars, use software for learning, and identify online business connections and social media resources.

What you'll be able to do

Explain the difference between online and face-to-face learning methods.
Use in-software support features to resolve technical issues and enhance learning.
View an online webinar and extract relevant information for career development.
Use software applications for specific learning purposes, such as creating a CV or cover letter.
Identify business-specific connection websites for networking and job searching.
Use social media platforms to find companies operating in specific industries.
Identify individuals working in a chosen industry using a business-related social media site.

Using technology for collaborationReal unit · Highfield Qualifications

It teaches you to use a variety of workplace collabourative tools effectively, including online document sharing and video conferencing. You'll understand the differences between synchronous and asynchronous collabouration and apply appropriate techniques for communication and file sharing.

What you'll be able to do

Use appropriate workplace collaborative tools effectively
Identify the differences between a range of different tools used for asynchronous collaboration
Use common hardware and software required for online collaboration
Use an online document sharing tool to share and collaborate on documents
Use appropriate techniques to set up a video conference
Identify the main hardware requirements for a group video conference
Use appropriate collaboration techniques on social media platforms
Set up a group chat for instant messaging for collaborative purposes
Use BCC and CC functions correctly in an email
Use attachments effectively when sending emails
Follow a thread in a business forum and contribute appropriately
Understand the differences in social media etiquette across various platforms
Identify different types of blogs and their purpose
Participate effectively in a collaborative online meeting
Use a range of methods that businesses can use to communicate between employees online

Using technology for collaborationReal unit · Highfield Qualifications

This unit explores the role of technology in enhancing workplace communication and collabouration. You'll develop skills in asynchronous communication, using hardware and software for online collabouration, and participating in virtual meetings.

What you'll be able to do

Know the growing importance of technology to aid communication and collaboration in the workplace
Use asynchronous communication methods effectively
Use hardware and software for a form of online collaboration
Use the ‘track changes’ function in a shared document
Take part in a one-to-one video conference
Send an instant message to a single recipient
Send an email with an appropriate subject line
Locate business forums in a chosen business area
Know what a blog is and what it is used for in business contexts
Know methods a business can use to communicate online

Using the InternetReal unit · Highfield Qualifications

You'll learn to connect to the internet, navigate web pages, and search for information using browser software. They will also understand and apply online safety and security practices to protect personal information.

What you'll be able to do

Connect to the internet using appropriate hardware and software
Use browser software to navigate web pages effectively
Use browser tools to search for information from the internet efficiently
Use browser software to communicate information online in a clear and concise manner
Follow safety practices when working online to protect personal information
Understand the need for security practices when working online to prevent cyber threats

Working as a VolunteerReal unit · Highfield Qualifications

This unit provides learners with an understanding of the role and benefits of volunteering in various contexts. You'll learn to undertake voluntary work responsibly, demonstrating appropriate behaviour and communication to support organisations effectively.

What you'll be able to do

Understand the role volunteers play in different volunteering situations and contexts
Undertake voluntary work in a responsible and effective manner

Working in a TeamReal unit · Highfield Qualifications

You'll explore behaviours that contribute to effective teamwork, including cooperation, respect, and communication. They will practise sharing ideas, supporting team members, completing assigned tasks, and reviewing their own performance within a team.

What you'll be able to do

Know that effective teamwork requires team members to behave in certain ways, such as being cooperative, respectful, and communicative.
Contribute to a team task by sharing ideas, offering support, and completing assigned responsibilities.
Know the roles and responsibilities of team members (including their own) in relation to a given task, understanding how each role contributes to the overall goal.
Work positively as a member of a team, demonstrating effective communication, collaboration, and problem-solving skills.
Review own performance as a member of a team, identifying strengths and areas for improvement and seeking feedback from others.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Aerate turf by handAlternatives to Paid WorkAn Introduction to AccountingApplying for a JobAssessing myself for workAssist with harvesting and preparing cropsAssist with potting up rooted cuttings, large seedlings or plugs by handAssist with the Maintenance of Equipment

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration

Highfield Entry Level Award in Personal Development for Employability (Entry 3) (RQF)

Complete online digital forms and transactions securely
Maintain Personal Hygiene Standards in Food and Drink Operations
Make and receive telephone calls Legacy
Obtain Details from Complaints and Agree How to Progress Cases of Complaint
Raise food safety awareness in food and drink operations
Understand how to maintain personal hygiene standards in food and drink operations
Work with others to develop and promote training programmes to prevent, reduce and control risks to health and wellbeing

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Maintenance Apprentice

Your journey starts here as an apprentice, but with dedication and a thirst for knowledge, the possibilities in Operations maintenance are vast. We're looking for someone who sees this as the start of a rewarding, hands-on career where you're constantly learning and making a real difference.

See the whole journey →

Opens the roleMaintenance ApprenticeOne of the jobs this qualification is a route intoSee the role →Opens the roleMaintenance Planning AssistantOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate AccountantOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleStaff AccountantOne of the jobs this qualification is a route into · 3 near-identical records folded inSee the role →Opens the roleJunior AccountantOne of the jobs this qualification is a route intoSee the role →Opens the roleJunior Accounts AssistantOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 40 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Complete online digital forms and transactions securelyMaintain Personal Hygiene Standards in Food and Drink OperationsMake and receive telephone calls LegacyObtain Details from Complaints and Agree How to Progress Cases of ComplaintRaise food safety awareness in food and drink operationsUnderstand how to maintain personal hygiene standards in food and drink operationsWork with others to develop and promote training programmes to prevent, reduce and control risks to health and wellbeing

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Aerate turf by handEntry Level

Applied to your work in any of these jobs

Which job do you mean?

Maintenance Apprentice Maintenance Planning Assistant Associate Accountant Staff Accountant Junior Accountant Junior Accounts Assistant

This unit provides knowledge of the purpose and techniques of aerating turf by hand. Learners will select appropriate tools, demonstrate safe and effective aeration methods, and maintain equipment used in the process.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for Highfield Entry Level Award in Personal Development for Employability (Entry 3) (RQF)

107 units in this credential, in the order it lists them, awarded by Highfield Qualifications.

Aerate turf by hand
Alternatives to Paid Work
An Introduction to Accounting
Applying for a Job
Assessing myself for work
Assist with harvesting and preparing crops

and 101 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.