How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NOCN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NOCN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NOCN.
NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Building Stronger Trade Unions Real unit · NOCN
What you'll be able to do
- Understand how the organising approach is applied within the workplace, including identifying issues, recruiting members, and building collective action.
- Relate the organising approach to union principles, including solidarity, democracy, and social justice.
- Understand the relevance of education in an organising context, including empowering members, developing skills, and promoting critical thinking.
Campaigning for Trade Unions Real unit · NOCN
What you'll be able to do
- Develop a campaign plan for a trade union
- Undertake a union organising campaign
- Understand the use of evaluation in union organising campaigns
Developing the Organising Team in Trade Unions Real unit · NOCN
What you'll be able to do
- Understand the value of developing workplace activism for trade unions, including empowering members to take action and build a stronger union presence.
- Understand the mutual and collective nature of education to organising, including shared learning, peer support, and building a sense of community.
- Understand methods and techniques for embedding the educational role in workplace organising, including training, mentoring, and providing resources.
- Understand the outcomes of educating and organising, including increased membership, improved workplace conditions, and greater union influence.
Essential Skills for Organisers in Trade Unions Real unit · NOCN
What you'll be able to do
- Understand the historical origins of the organising approach within trade unions.
- Understand the contemporary purposes of the organising approach within trade unions.
- Understand key concepts associated with the organising approach, such as empowerment and collective action.
- Understand the significance of different communication techniques, including active listening and persuasive communication, for successful organising.
- Apply project management tools and techniques for the effective management of organising projects.
Handling Change in the Workplace Real unit · NOCN
What you'll be able to do
- Understand the various causes of change that can affect the workplace environment
- Identify appropriate legislation, organisational policies, and relevant information sources related to a specific change issue at work
- Identify potential problems and opportunities for trade unions arising from change within the workplace
Handling Change in the Workplace Real unit · NOCN
What you'll be able to do
- Understand the causes of change affecting the workplace, including economic, technological, and organisational factors.
- Identify appropriate legislation, policies, and information related to a specific change at work issue, including employment law and company procedures.
- Identify problems and opportunities for trade unions during change at work, including negotiating terms and conditions and protecting members' interests.
Improving Communication Skills for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Source, read and respond to written or digital materials on specific trade union issues, demonstrating comprehension and critical analysis.
- Use written or digital skills for different purposes as a trade union representative, such as writing reports, emails, and social media posts.
- Take part in discussions on a one-to-one and group basis on a trade union topic, contributing effectively and respectfully.
- Make a presentation on a trade union issue using appropriate digital or written resources, delivering information clearly and persuasively.
Improving Communication Skills for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Source, read and respond to written or digital materials on specific trade union issues
- Use written or digital skills for different purposes as a trade union representative
- Take part in discussions on a one to one and group basis on a trade union topic
- Make a presentation on a trade union issue using appropriate digital or written resources
Improving Confidence for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Understand how building confidence can help deliver effective trade union support in the workplace
- Understand how confidence can be damaged by stereotyping and how this impacts on the role of the union representative
- Understand how improved confidence and awareness can help the union representative to bring about positive change in the workplace
Improving Confidence for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Understand how building confidence can help deliver effective trade union support in the workplace, including communication, negotiation, and representation skills.
- Understand how confidence can be damaged by stereotyping and how this impacts on the role of the union representative, including recognising and addressing bias and discrimination.
- Understand how improved confidence and awareness can help the union representative to bring about change in the workplace, including influencing management and advocating for members' rights.
Improving Equality in the Workplace for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Understand how direct and indirect discrimination and inequality of opportunity occurs in the workplace, recognising different forms of discrimination and their impact.
- Understand legislative sources and policies for promoting equality, including relevant laws, regulations, and organisational policies.
- Understand ways of tackling discrimination and promoting equality, including practical strategies for creating a more inclusive workplace.
Improving Equality in the Workplace for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Understand how direct and indirect discrimination and inequality of opportunity manifest themselves in the workplace.
- Understand legislative sources and policies designed for promoting equality and preventing discrimination.
- Understand various ways of tackling discrimination and promoting equality within the workplace environment.
Improving Health and Wellbeing in the Workplace Real unit · NOCN
What you'll be able to do
- Understand a wide range of health and wellbeing issues in the workplace and the impact on members.
- Understand the trade union approach to health and wellbeing at work and how this may differ to the employer’s approach.
- Plan effective action on health and wellbeing arrangements in his/her workplace.
Improving Health and Wellbeing in the Workplace Real unit · NOCN
What you'll be able to do
- Understand a wide range of health and wellbeing issues prevalent in the workplace and their potential impact on members.
- Understand the trade union approach to health and wellbeing at work and how this may differ from the employer’s approach.
- Plan effective action to improve health and wellbeing arrangements within their workplace.
Improving the Knowledge of Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Understand the trade union approach to new issues, legislation or procedures in the workplace
- Use a range of sources of information effectively
- Understand the application of information
Improving the Knowledge of Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Understand the trade union approach to new issues, legislation, or procedures in the workplace, including how unions analyse and respond to change.
- Use a range of sources of information effectively, including online resources, legal documents, and expert advice.
- Understand the application of information to inform trade union strategies and decision-making processes.
Improving the Skills of Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Develop a detailed trade union response to supporting new issues
- Find specific information on a new trade union issue
- Present detailed information on a new topic
- Identify specific trade union issues in the workplace
- Address specific issues relating to a new trade union issue in the workplace
- Work collectively with others
- Report back on a new issue
- Negotiate in the workplace
Improving the Skills of Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Develop a detailed trade union response to supporting new issues affecting members
- Find specific and relevant information pertaining to a new trade union issue
- Present detailed information on a new topic or issue to relevant parties
- Identify specific trade union issues that are present in the workplace
- Address specific issues relating to a new trade union concern within the workplace
- Work collectively with other representatives and members to address issues
- Report back on a new issue, providing updates and progress reports
- Negotiate effectively in the workplace on behalf of union members
Project Management for Trade Union Representatives Real unit · NOCN
What you'll be able to do
- Draft a project outline relevant to a union organisation or workplace setting
- Prepare a schedule and budget for a trade union project
- Apply tools and techniques for the effective management of a project
- Identify potential issues and solutions within a project
- Evaluate a trade union project
- Devise appropriate strategies for dissemination of a trade union project
Recognising How Your Union Works Real unit · NOCN
What you'll be able to do
- Understand how trade union democracy operates within the workplace, including decision-making processes
- Know the structure of your union at national, local, and workplace levels, including key roles and responsibilities
- Understand how to improve union branch attendance or increase member activity in the workplace
- Identify the key elements of a union’s regional and national democratic processes
Recognising How Your Union Works Real unit · NOCN
What you'll be able to do
- Understand how trade union democracy operates within the workplace, including the roles and responsibilities of members and representatives.
- Know the structure of your union nationally, locally, and in the workplace, including key committees and decision-making processes.
- Understand how to improve union branch attendance or increase activity in the workplace, using strategies to engage members and promote participation.
- Identify elements of a union’s regional and national democracy, such as elections, conferences, and policy-making procedures.
Research for Trade Unions Real unit · NOCN
What you'll be able to do
- Use mapping techniques to establish comprehensive workplace profiles.
- Recognise the significance of identifying relevant workplace issues to inform organising activity.
- Apply workplace issues to establish organising activity.
- Understand the value of research in the context of effective campaign planning.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Contribute to the Effective Administration of the Union
- Standard
Contribute to the resolution of industrial disputes in the workplace v2
- Standard
Develop and support union organisation in the workplace v2
- Standard
Develop union recognition rights with employers
- Standard
Develop union recognition rights with employers v2
- Standard
Enhance the role of the union representative
- Standard
Establish and monitor equal opportunities policies and initiatives within the union and workplace
- Standard
Establish and monitor equal opportunities policies and initiatives within the union and workplace v2
- Standard
Promote equality of opportunity and fair treatment for all union members
- Standard
Promote equality of opportunity and fair treatment for all union members v2
- Standard
Provide specialist advocacy services on behalf of union members
- Standard
Support activities and campaigns within the policies of the union
- Standard
Support activities and campaigns within the policies of the union v2
- Standard
Support and Contribute to the Policy-Making Processes of the Union v2
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Building Stronger Trade UnionsCampaigning for Trade UnionsDeveloping the Organising Team in Trade UnionsEssential Skills for Organisers in Trade UnionsHandling Change in the WorkplaceHandling Change in the WorkplaceImproving Communication Skills for Trade Union RepresentativesImproving Communication Skills for Trade Union Representatives
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Pitch it Evaluate
“Campaigning for Trade Unions” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Project Management for Trade Union Representatives” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Improving Equality in the Workplace for Trade Union Representatives” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Developing the Organising Team in Trade Unions” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Contribute to the Effective Administration of the Union
- Contribute to the resolution of industrial disputes in the workplace v2
- Develop and support union organisation in the workplace v2
- Develop union recognition rights with employers
- Develop union recognition rights with employers v2
- Enhance the role of the union representative
- Establish and monitor equal opportunities policies and initiatives within the union and workplace
- Establish and monitor equal opportunities policies and initiatives within the union and workplace v2
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Building Stronger Trade Unions, one of this qualification's own units.
Applied to your own work
This unit provides an understanding of the organising approach within workplaces, its alignment with union principles, and the role of education in empowering members. Learners will explore methods to identify issues, recruit members, and build collective action.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NOCN Level 2 Certificate in Union Development
14 units in this credential, in the order it lists them, awarded by NOCN.
- Building Stronger Trade Unions
- Campaigning for Trade Unions
- Developing the Organising Team in Trade Unions
- Essential Skills for Organisers in Trade Unions
- Handling Change in the Workplace
- Improving Communication Skills for Trade Union Representatives
and 8 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.