OCN London · RQF Entry Level

OCNLR Entry Level Award in Entry to Employment (Entry 1)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Entry Level
  • Total credits6
  • Guided learning60 hours
  • Units in this qualification59

Awarded by OCN London · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The OCNLR Entry Level Qualifications in Entry to Employment (Entry Levels 1, 2 and 3) are designed to enable Entry Level learners to progress directly into employment or into learning at a higher level as part of a progression pathway into employment in specific vocational sectors of their choosing. The qualifications have been developed to replace the OCNLR Using Employability Skills suite of qualifications. The Entry to Employment qualifications include a range of employability and vocational units. The employability units have been updated and broadened for today’s employment market, and specific vocational unit groups have been created to give access to vocational skills in the following areas: Business Administration Building and Construction Catering and Hospitality Early Years Health and Social Care Horticulture, Animal Care and Environment Public Services Retail and Customer Service Sport and Fitness

These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Applying for Jobs and CoursesReal unit · OCN London
This unit provides learners with knowledge of how to apply for jobs and courses, covering different application methods and key components. You'll identify relevant information to include in applications and understand how to present this information effectively.

What you'll be able to do

  • Apply for a job or course
  • Know what information to use to support an application for a job
  • Know what information to use to support an application for a course
Assisting the PublicReal unit · OCN London
This unit provides learners with an understanding of public service organisations and how to assist members of the public effectively. You'll explore communication methods, complaint handling, and practical assistance skills.

What you'll be able to do

  • Understand the purpose and function of a public service organisation.
  • Assist members of the public effectively and appropriately.
  • Understand how public service organisations handle complaints from the public.
  • Provide assistance to a member of the public in a simulated or real-world scenario.
Basic Food PreparationReal unit · OCN London
It teaches you to prepare simple food items for cold presentation and cooking. You'll develop skills in food preparation techniques and appropriate presentation methods for basic dishes.

What you'll be able to do

  • Prepare a simple food item for cold presentation or cooking.
Basic Performance SkillsReal unit · OCN London
This unit introduces learners to basic performance skills, including identifying relevant skills for specific workplace scenarios and preparing for performances with consideration of audience and environment. You'll develop the ability to perform using appropriate posture, body language, and vocal projection.

What you'll be able to do

  • Identify simple performance skills relevant to a given context.
  • Prepare for a performance, considering relevant factors such as audience and environment.
  • Perform for an audience, demonstrating basic performance skills.
Brickwork: Introduction to Building a Half Brick Wall Three Courses HighReal unit · OCN London
You'll gain foundational bricklaying skills to build a half brick wall three courses high. The unit covers preparation, mixing mortar, bricklaying techniques, and maintaining a tidy work area with appropriate personal protective equipment.

What you'll be able to do

  • Understand how to prepare for bricklaying tasks, including gathering materials and tools.
  • Build a half brick wall, three courses high, following correct bricklaying techniques.
  • Maintain a tidy and organised work area throughout the bricklaying process.
Career Planning for the Public ServicesReal unit · OCN London
You'll be introduced to career planning within the public services, including knowledge of various roles and responsibilities. The unit covers key skills and qualities required for employment and the process of applying for public service positions.

What you'll be able to do

  • Know about the different types of roles and responsibilities within the public services.
  • Know about the key skills and qualities required for successful employment in the public services.
  • Complete an application for employment within a public service organisation.
Carry Out a Practical Activity in the WorkplaceReal unit · OCN London
This unit equips learners to plan and carry out practical activities in the workplace, including identifying necessary resources, setting realistic timescales, following instructions, and adhering to safe working practices to meet required standards.

What you'll be able to do

  • Plan a practical activity in the work place, including identifying resources and timescales
  • Carry out a practical activity in the work place, following instructions and meeting required standards
  • Work safely, adhering to health and safety regulations and using appropriate personal protective equipment
Cutting and Hanging Wall CoveringsReal unit · OCN London
This unit covers the selection and safe use of appropriate tools and equipment for cutting and hanging wall coverings. You'll learn to measure walls accurately, cut wallpaper to size, hang it on flat, vertical surfaces, and maintain a clean and tidy work area throughout.

What you'll be able to do

  • Select appropriate equipment and tools for cutting and hanging wall coverings.
  • Cut wallpaper accurately to fit a flat, vertical wall.
  • Maintain a clean and tidy work area throughout the cutting and hanging process.
Decision Making in the WorkplaceReal unit · OCN London
You'll develop the ability to make informed decisions in the workplace, both independently and collabouratively. The unit covers identifying decision-making situations, evaluating options, making decisions with guidance, and participating in group discussions to reach consensus.

What you'll be able to do

  • Make a decision at work, with appropriate support and guidance
  • Work collaboratively with others in the work place to make a decision
Developing Confidence Working with AnimalsReal unit · OCN London
This unit develops learners' confidence in working with animals by teaching health and safety rules, understanding natural behaviours and habitats of domesticated animals, and recognising common animal behaviours and their causes.

What you'll be able to do

  • Follow specific health and safety rules when working with animals.
  • Understand the natural behaviour and original habitat of certain domesticated animals and how this relates to their care.
  • Recognise certain behaviours in animals and understand why they show these behaviours.
Developing Skills for Gaining EmploymentReal unit · OCN London
You'll learn to identify suitable employment options based on personal skills and interests, complete application forms accurately, create a straightforward Curriculum Vitae, understand appropriate interview conduct, and locate local job and training opportunities.

What you'll be able to do

  • Identify possible employment options, considering personal skills and interests.
  • Complete an application form accurately and thoroughly.
  • Create a straightforward Curriculum Vitae (CV) that highlights relevant skills and experience.
  • Understand how to conduct self at interview, demonstrating appropriate behaviour and communication skills.
  • Locate job and training opportunities in a local area, using available resources.
  • Plan for future career development, setting realistic goals and identifying necessary steps.
Developing Skills for Gaining EmploymentReal unit · OCN London
You'll develop skills for gaining employment by identifying suitable job options, completing application forms, and creating a CV. The unit also covers interview conduct and locating local job and training opportunities.

What you'll be able to do

  • Identify possible employment options that align with personal interests and skills
  • Complete an application form accurately and effectively
  • Create a straightforward Curriculum Vitae (CV) that highlights relevant experience and qualifications
  • Understand how to conduct oneself appropriately at an interview to make a positive impression
  • Locate job and training opportunities in a local area using available resources
  • Plan for future career development by setting goals and identifying necessary steps
Digital Skills in the WorkplaceReal unit · OCN London
You'll gain fundamental digital skills for the workplace, including using devices and software for common tasks. The unit covers professional digital communication and emphasises online safety and security.

What you'll be able to do

  • Understand the basic digital skills required in the workplace.
  • Use digital devices and software for common workplace tasks.
  • Communicate effectively using digital tools in a professional context.
  • Understand the importance of online safety and security in the workplace.
  • Apply digital skills to improve efficiency and productivity in the workplace.
Environmental IssuesReal unit · OCN London
You'll explore the impact of human activities on the environment, including negative effects such as pollution and positive actions like renewable energy use. The unit covers environmental sustainability concepts and ways humans can benefit the environment.

What you'll be able to do

  • Know a way that human activities affect the environment, both positively and negatively
  • Understand how humans can take action to benefit the environment and promote sustainability
Follow Instructions in the WorkplaceReal unit · OCN London
This unit covers the methods by which instructions are communicated in the workplace and the typical level of detail provided. You'll learn to accurately interpret instructions and complete tasks as directed, ensuring effective workplace performance.

What you'll be able to do

  • Know how instructions are given in the work place, including understanding different communication methods and levels of detail.
  • Follow instructions in the work place, including interpreting information accurately and completing tasks as directed.
Follow Instructions in the WorkplaceReal unit · OCN London
It teaches you to understand how instructions are communicated in the workplace through various methods. You'll demonstrate the ability to follow verbal and written instructions accurately and seek clarification when necessary to ensure effective task completion.

What you'll be able to do

  • Understand how instructions are given in the workplace, including different methods of communication and the importance of clarity.
  • Demonstrate the ability to follow instructions accurately and effectively in a workplace setting.
Food Safety and StorageReal unit · OCN London
You'll gain foundational knowledge of food safety, including basic hygiene rules, correct storage methods for specific foods, and recognising when food should be discarded to prevent contamination and spoilage.

What you'll be able to do

  • Know a basic hygiene rule that is important for food safety.
  • Store one specific type of food correctly to maintain its safety and quality.
  • Know when food should be discarded due to spoilage or contamination.
Garden Maintenance SkillsReal unit · OCN London
This unit provides learners with practical skills for basic garden maintenance, including identifying and safely using appropriate tools. You'll also understand methods for garden waste disposal and how to maintain garden areas effectively.

What you'll be able to do

  • Identify a specific tool used for garden maintenance.
  • Describe the purpose of the identified tool used for garden maintenance.
  • Demonstrate the ability to maintain a garden.
  • Identify a method of garden waste disposal.
  • Describe the identified method of garden waste disposal.
Handling Stock in a Retail EnvironmentReal unit · OCN London
You'll develop knowledge of handling stock in a retail environment, including correct procedures for unpacking, moving, storing, and displaying stock. The unit emphasises identifying potential hazards and maintaining safety during stock handling.

What you'll be able to do

  • Unpack stock in a retail environment.
  • Move stock within a retail environment.
  • Store stock safely in a retail environment.
  • Fill up stock on display in a retail environment.
Health and FitnessReal unit · OCN London
You'll explore the importance of maintaining health and fitness through regular physical activity, balanced diet, and rest. The unit also covers effective communication, teamwork, participation in fitness activities, adherence to training programmes, and safe working practices.

What you'll be able to do

  • Describe methods for keeping fit and healthy.
  • Interact effectively with others in a health and fitness setting.
  • Participate in an activity designed to develop health and fitness.
  • Complete a training programme designed to improve health and fitness.
  • Work safely when participating in a health and fitness activity.
Health and Safety Procedures in the WorkplaceReal unit · OCN London
You'll gain knowledge of health and safety procedures relevant to the workplace, including hazard identification and risk assessments. The unit covers carrying out tasks safely, reporting hazards, and using personal protective equipment appropriately.

What you'll be able to do

  • Understand health and safety procedures relevant to the workplace, including hazard identification and risk assessment.
  • Carry out tasks in the workplace, adhering to established health and safety procedures and guidelines.
Health and Safety Procedures in the WorkplaceReal unit · OCN London
You'll recognise established health and safety procedures and demonstrate safe working practices. It teaches you to carry out tasks in compliance with health and safety requirements within the workplace.

What you'll be able to do

  • Recognise established health and safety procedures within the workplace.
  • Carry out assigned tasks in accordance with health and safety requirements in the work place.
Health and Safety: ConstructionReal unit · OCN London
You'll gain an understanding of health and safety hazards in construction environments, including dangers related to working at height and using power tools. The unit covers safe working practices and precautions to enable learners to work safely and follow health and safety instructions.

What you'll be able to do

  • Describe the potential dangers of working in a construction environment.
  • Identify specific dangers and associated precautions when working in construction.
  • Work safely, adhering to identified precautions.
  • Describe safe working practices relevant to construction.
Improving Own FitnessReal unit · OCN London
It teaches you to understand the benefits of exercise and fitness activities and participate safely and effectively. You'll engage in chosen activities, demonstrate safe techniques, and review their own performance to identify areas for improvement.

What you'll be able to do

  • Describe the benefits of participating in an exercise and fitness activity.
  • Participate in an exercise and fitness activity safely and effectively.
  • Review own performance in an exercise and fitness activity, identifying areas for improvement.
Indoor Team GamesReal unit · OCN London
You'll learn to participate in indoor team games, including selecting and using appropriate equipment, communicating and cooperating with team members, understanding game tactics, practising safe working methods, and reviewing personal performance and skills.

What you'll be able to do

  • Use the appropriate equipment for participating in an indoor team game.
  • Interact effectively with others during an indoor team game.
  • Know the meaning of game tactics and how they are used.
  • Use safe working practices when participating in an indoor team game.
  • Review own performance and personal skills demonstrated during the game.
Induction to WorkReal unit · OCN London
This unit introduces learners to key workplace locations and personnel, helping them understand their own role and responsibilities. You'll also develop awareness of safety procedures to maintain a safe working environment.

What you'll be able to do

  • Know the location of key areas within a workplace
  • Know the key members of staff within a workplace
  • Understand own role and responsibilities within a workplace
  • Stay safe whilst in a workplace
Induction to WorkReal unit · OCN London
This unit provides learners with an induction to the workplace, covering how to locate the workplace, identify key staff members and their roles, understand attendance requirements, personal roles, and health and safety procedures to be followed.

What you'll be able to do

  • Locate a work place, including understanding directions and using transport
  • Know key members of staff in a work place, including their roles and responsibilities
  • Understand why s/he attends work, including the importance of punctuality and attendance
  • Understand his/her role in a work place, including tasks and responsibilities
  • Understand health and safety procedures which must be followed in a work place, including emergency procedures and reporting hazards
Introduction to Carpentry and JoineryReal unit · OCN London
This unit introduces learners to the tools, equipment, and materials used in carpentry and joinery. You'll develop knowledge of safe working practices, appropriate workplace behaviour, and how to select suitable tools and materials for specific projects.

What you'll be able to do

  • Know about the different types of tools used in carpentry and joinery.
  • Know about the different types of equipment used in carpentry and joinery.
  • Know about the different types of materials used in carpentry and joinery.
  • Demonstrate the ability to respond appropriately to others in a work environment.
  • Work safely in a carpentry and joinery environment.
  • Demonstrate the ability to select appropriate tools for specific carpentry and joinery projects.
  • Demonstrate the ability to select appropriate equipment for specific carpentry and joinery projects.
  • Demonstrate the ability to select appropriate materials for specific carpentry and joinery projects.
Introduction to Customer Service SkillsReal unit · OCN London
This unit introduces learners to fundamental customer service principles, including characteristics of good service, making positive first impressions, and handling customer complaints professionally and effectively.

What you'll be able to do

  • Describe the characteristics of good customer service.
  • Explain how to make a good first impression on a customer.
  • Describe how to deal with a complaint from a customer in a professional manner.
Introduction to Food, Drink and CookingReal unit · OCN London
This unit equips learners with basic food preparation skills and knowledge of kitchen utensils and equipment. You'll understand food groups for balanced snacks, prepare hot or cold drinks and snacks, and identify foods safe to consume without cooking.

What you'll be able to do

  • Identify different kitchen utensils and equipment and their uses.
  • Know the food groups required to prepare a balanced snack.
  • Prepare a basic hot or cold drink safely.
  • Recognise foods that are safe to eat without cooking.
  • Prepare a basic hot or cold snack following instructions.
Introduction to Painting and DecoratingReal unit · OCN London
You'll be introduced to painting and decorating, focusing on safe working practices, preparing work areas and surfaces, and the correct use of tools and equipment. The unit also covers the application of materials to prepared surfaces.

What you'll be able to do

  • Comply with safe working practices in a painting and decorating environment.
  • Prepare a work area for painting and decorating.
  • Use tools and equipment safely and effectively.
  • Prepare a surface for the application of materials.
  • Apply materials to a prepared surface.
Introduction to the Hospitality IndustryReal unit · OCN London
You'll be introduced to the hospitality industry, identifying different types of outlets and job opportunities within the sector. The unit covers the services offered by hospitality outlets and the tasks involved in various job roles.

What you'll be able to do

  • Identify an outlet within the hospitality industry.
  • Identify a job opportunity within the hospitality industry.
Introduction to the Care of AnimalsReal unit · OCN London
You'll be introduced to the basic care of animals, focusing on identifying their simple needs such as food, water, and shelter. The unit covers providing appropriate care, maintaining hygiene, and recognising aspects of animal health.

What you'll be able to do

  • Identify a simple need of an animal, such as food, water, or shelter.
  • Provide basic care for an animal, ensuring its well-being.
  • Understand basic aspects of animal health and hygiene.
Looking After Customers in a Retail EnvironmentReal unit · OCN London
You'll explore how to present a positive image to customers in a retail environment, communicate effectively using active listening and clear language, and manage customer enquiries politely and efficiently.

What you'll be able to do

  • Present a positive and professional image of yourself to customers.
  • Communicate effectively with customers in a retail environment.
  • Deal with different types of customer enquiries in a retail setting.
Looking and Acting the Part in the WorkplaceReal unit · OCN London
You'll develop understanding of selecting appropriate clothing and footwear for different workplace environments, the importance of personal hygiene, and professional conduct. The unit emphasises maintaining hygiene and appropriate behaviour in the workplace.

What you'll be able to do

  • Choose appropriate clothing and footwear for different work place environments
  • Know the importance of maintaining personal hygiene in the work place
  • Conduct him/herself professionally and appropriately at work
Looking and Acting the Part in the WorkplaceReal unit · OCN London
You'll identify appropriate clothing and footwear for various workplace environments and understand the importance of personal hygiene. The unit also covers expected conduct to ensure professional presentation and behaviour at work.

What you'll be able to do

  • Identify appropriate clothing for the workplace
  • Identify appropriate footwear for the workplace
  • Know the importance of maintaining good personal hygiene
  • Conduct oneself appropriately at work
Making Career ChoicesReal unit · OCN London
It teaches you to link personal requirements and preferences to specific job roles and alternatives to paid employment. You'll identify suitable employment, training, or education options aligned with their individual needs.

What you'll be able to do

  • Link personal requirements and preferences to the requirements of specific jobs.
  • Identify alternatives to paid employment, such as volunteering or further education.
  • Identify a suitable employment, training or education option for personal development.
Making Career ChoicesReal unit · OCN London
It teaches you to link personal skills, interests, and values to specific job requirements and identify alternatives to paid employment. You'll select suitable employment, training, or education options aligned with their personal goals and preferences.

What you'll be able to do

  • Link personal requirements and preferences to the specific demands and characteristics of different jobs.
  • Identify a range of alternatives to paid employment, such as volunteering or further education.
  • Identify a suitable employment, training, or education option that aligns with personal goals and aspirations.
Making a ProductReal unit · OCN London
This unit covers safety rules, selection of suitable materials, and use of equipment for making a product. You'll understand material properties, safe use of tools, and proper storage of materials and equipment during the production process.

What you'll be able to do

  • Know safety rules when making a product, including the safe use of tools and equipment
  • Choose a suitable material to make a given product, considering its properties and suitability
  • Know types of equipment to make a product, including their functions and limitations
  • Use a piece of equipment to make a given product, following instructions and safety guidelines
  • Know where to store materials and equipment, ensuring they are organised and accessible
Making a ProductReal unit · OCN London
This unit provides knowledge of safety rules, suitable materials, and equipment used in product making. You'll practise using equipment safely and understand correct storage procedures for materials and tools.

What you'll be able to do

  • Know the safety rules that apply when making a product
  • Choose suitable materials to use when making a product
  • Know the different types of equipment used to make a product
  • Use a piece of equipment to make a product safely
  • Know where to store materials and equipment safely and correctly
Preparing for and Taking Part in an InterviewReal unit · OCN London
You'll develop knowledge and skills to prepare effectively for interviews, including researching organisations and preparing answers to common questions. The unit also covers participation in interviews with clear communication, active listening, and professional behaviour.

What you'll be able to do

  • Understand how to prepare effectively for an interview, including researching the organisation and preparing answers to common questions.
  • Participate actively and confidently in an interview, demonstrating appropriate communication skills and professional behaviour.
Preparing for and Taking Part in an InterviewReal unit · OCN London
You'll learn how to prepare for and participate in interviews by researching organisations and roles, identifying key skills, and formulating appropriate questions. The unit focuses on professional presentation and effective communication during interviews.

What you'll be able to do

  • Prepare for an interview, including researching the organisation and role
  • Prepare appropriate questions to ask during an interview
  • Take part in an interview, presenting oneself effectively and answering questions clearly
Reception and Filing SkillsReal unit · OCN London
You'll develop practical skills for reception and filing duties, including greeting visitors, handling telephone calls and messages, and maintaining filing systems. The unit supports effective office administration.

What you'll be able to do

  • Demonstrate how to perform reception duties in an office environment, such as greeting visitors and answering the telephone
  • Demonstrate how to carry out filing tasks in an office environment, such as creating and maintaining filing systems
  • Demonstrate how to deal with messages in an office environment, such as taking and delivering messages accurately
Sowing and Growing PlantsReal unit · OCN London
This unit teaches learners indoor and outdoor sowing techniques for plants, including selecting appropriate methods for different plant types. You'll also develop skills in maintaining seedlings and transplanting them to new locations.

What you'll be able to do

  • Use appropriate indoor sowing techniques for different types of plants
  • Use appropriate outdoor sowing techniques for different types of plants
  • Maintain seedling plants to ensure healthy growth
  • Transplant seedling plants effectively to a new location
Understanding Skills Required for FloristryReal unit · OCN London
You'll gain foundational knowledge of floristry, including identifying relevant tools, equipment, and plant materials. The unit covers preservation and conditioning techniques, basic design principles, and construction methods used in floristry.

What you'll be able to do

  • Identify the relevant tools and equipment required for floristry tasks.
  • Identify the relevant plant material required for floristry tasks.
  • Explain preservation and conditioning techniques used in floristry.
  • Describe basic design principles used in floristry.
  • Describe construction techniques used in floristry.
Undertaking an Enterprise ProjectReal unit · OCN London
You'll select a product and venue suitable for a target market, justifying choices through market research. The unit also covers identifying necessary resources and participating effectively in an enterprise project.

What you'll be able to do

  • Select a product suitable for selling to a particular target market.
  • Select a suitable venue for selling the chosen product.
  • Identify the equipment and resources needed to sell the chosen product.
  • Participate effectively in an enterprise project.
Undertaking an Enterprise ProjectReal unit · OCN London
You'll be able to select a product suitable for a target market and choose an appropriate venue for selling it. The unit also covers identifying necessary equipment and resources, recognising unsafe equipment, and participating effectively in an enterprise project.

What you'll be able to do

  • Select a product to sell to a particular target market
  • Select a suitable venue to sell the product
  • Know the equipment and resources needed to sell the product
  • Recognise when equipment is unsafe to use
  • Participate effectively in an enterprise project
Using Communication Skills in a WorkplaceReal unit · OCN London
This unit covers essential workplace communication skills and their impact on performance. You'll identify personal communication strengths and areas for development, and practise improving their communication in a work context.

What you'll be able to do

  • Know the essential communication skills needed in a work place environment.
  • Identify personal communication skills that require further development for effective performance in a work place.
  • Develop and improve communication skills while working in a work place setting.
Using Number Skills in a WorkplaceReal unit · OCN London
You'll identify the number skills required in the workplace and assess their own abilities. The unit supports development of number skills to meet workplace demands, emphasising accuracy and practical application.

What you'll be able to do

  • Recognise the number skills required in a work place environment
  • Identify own number skills and areas for development in relation to a work place
  • Develop number skills to meet the requirements of a work place
Using Reading Skills in a WorkplaceReal unit · OCN London
It teaches you to recognise different types of workplace reading materials and their purposes. You'll assess their reading skills and develop them to meet workplace requirements, including comprehension and information retrieval.

What you'll be able to do

  • Recognise the reading skills required in a work place environment
  • Identify own reading skills and areas for development in relation to a work place
  • Develop reading skills to meet the requirements of a work place
Using Writing Skills in a WorkplaceReal unit · OCN London
You'll identify various types of workplace writing and their functions. The unit supports assessment and development of personal writing skills to ensure clarity, accuracy, and appropriateness in workplace communication.

What you'll be able to do

  • Recognise the writing skills required in a work place environment
  • Identify own writing skills and areas for development in relation to a work place
  • Develop writing skills to meet the requirements of a work place
Using a ComputerReal unit · OCN London
It teaches you to operate a computer for basic tasks, including turning it on, using applications, saving files, and shutting down safely. You'll understand the importance of correct shutdown procedures.

What you'll be able to do

  • Turn on a computer and use it for basic tasks
  • Close down a program and shut down the computer safely
Using a Mobile DeviceReal unit · OCN London
You'll learn to operate a mobile device, including making calls, sending texts, and accessing contacts. The unit also covers closing apps and turning off the device safely, recognising the importance of these actions.

What you'll be able to do

  • Turn on a mobile device and use its basic functions.
  • Close down an app and turn off a mobile device correctly.
Using the Telephone and PhotocopierReal unit · OCN London
This unit equips learners with skills to answer and make telephone calls professionally and operate a photocopier safely. You'll practise taking accurate messages and producing clear photocopies in an office environment.

What you'll be able to do

  • Demonstrate the ability to answer telephone calls promptly and professionally in an office environment
  • Demonstrate the ability to make telephone calls effectively in an office environment
  • Demonstrate the ability to use a photocopier safely and correctly in an office environment
Working as a VolunteerReal unit · OCN London
This unit provides knowledge of safety rules and equipment used in volunteering roles. You'll develop communication skills to interact effectively while adhering to safety guidelines in a volunteer setting.

What you'll be able to do

  • Know the safety rules that must be followed when working as a volunteer
  • Know the different types of equipment that are used when working as a volunteer
  • Communicate effectively with others when working as a volunteer
Working in CateringReal unit · OCN London
You'll understand safety rules and equipment used in catering environments. The unit includes safe equipment use, correct storage practices, and recognising unsafe equipment to maintain workplace safety.

What you'll be able to do

  • Know the safety rules that must be followed when catering
  • Know the different types of equipment that are used when catering
  • Use a piece of equipment safely in a catering environment, following safety guidelines
  • Know where to store different types of catering equipment, according to safety regulations
  • Recognise when catering equipment may be unsafe to use
Working in HorticultureReal unit · OCN London
This unit covers safety rules and equipment relevant to horticultural workplaces. You'll practise safe equipment use, proper storage, and identify unsafe equipment to ensure a safe working environment.

What you'll be able to do

  • Identify and describe the safety rules when working in a horticultural work place.
  • Identify and describe the different types of equipment used in a horticultural work place.
  • Use a piece of horticultural equipment safely, following correct procedures.
  • Identify and describe the correct storage locations for different types of horticultural equipment.
  • Recognise when horticultural equipment may be unsafe to use, and report accordingly.
Working in Public ServicesReal unit · OCN London
This unit introduces learners to different types of public services and the roles within them. You'll identify various public services and describe the responsibilities of individuals working in specific public service roles.

What you'll be able to do

  • Identify different types of public services.
  • Describe the roles and responsibilities of individuals working in a specific public service.
Working with OthersReal unit · OCN London
This unit develops learners' understanding of effective teamwork, including the benefits, team roles, and communication importance. You'll participate in group activities and reflect on their role within a team.

What you'll be able to do

  • Understand how to work effectively with others in a team
  • Participate effectively in a given group activity, contributing to the overall goal
  • Review own role and contribution when working with others, identifying areas for improvement

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Applying for Jobs and CoursesAssisting the PublicBasic Food PreparationBasic Performance SkillsBrickwork: Introduction to Building a Half Brick Wall Three Courses HighCareer Planning for the Public ServicesCarry Out a Practical Activity in the WorkplaceCutting and Hanging Wall Coverings

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration
OCNLR Entry Level Award in Entry to Employment (Entry 1)
  • Education Welfare Services Summary
  • Lead strategic workforce planning
  • Work in a Supporting Role within the Public Sector
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Education Welfare Services SummaryLead strategic workforce planningWork in a Supporting Role within the Public Sector

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applying for Jobs and CoursesEntry Level

Applied to your own work

This unit provides learners with knowledge of how to apply for jobs and courses, covering different application methods and key components. Learners will identify relevant information to include in applications and understand how to present this information effectively.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for OCNLR Entry Level Award in Entry to Employment (Entry 1)

54 units in this credential, in the order it lists them, awarded by OCN London.

  1. Applying for Jobs and Courses
  2. Assisting the Public
  3. Basic Food Preparation
  4. Basic Performance Skills
  5. Brickwork: Introduction to Building a Half Brick Wall Three Courses High
  6. Career Planning for the Public Services

and 48 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.