ETC Awards Limited · RQF Level 1
ETCAL Level 1 Diploma in Personal and Social Skills
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 1
- Total credits42
- Guided learning390 hours
- Units in this qualification34
Awarded by ETC Awards Limited · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
Check my fluency, free
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
This Level 1 Diploma in Personal and Social Skills supports learners in developing essential life skills. It covers areas such as first aid, applying for opportunities, CV production, problem solving, and spreadsheet use. It is designed for individuals looking to strengthen their foundations for learning and life.
These are the units ETC Awards Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Applying for OpportunitiesReal unit · ETC Awards Limited
It teaches you to identify the information required for job applications and understand how to complete application forms and write accompanying letters. You'll also explore alternative methods for applying for opportunities online.
What you'll be able to do
- Identify the type of information usually requested in job applications, such as personal details, qualifications, and experience.
- Understand how to complete a straightforward job application form accurately and write an accompanying covering letter that highlights relevant skills and experience.
- Identify and select alternative routes to direct applications, including online job boards and recruitment agencies.
- Apply for opportunities online, following the correct procedures and submitting all required information.
Basic Principles of Self EmploymentReal unit · ETC Awards Limited
You'll explore opportunities for self-employment across diverse sectors and understand the importance of managing income, expenditure, and budgeting. The unit also covers planning, organisation, and accessing support relevant to self-employed individuals.
What you'll be able to do
- Understand the opportunities for self-employment across a variety of sectors, including identifying potential business ventures.
- Understand the need for managing income and expenditure effectively in self-employment, including budgeting and financial planning.
- Understand how to plan and be organised for self-employed activity, including time management and resource allocation.
- Access and use the appropriate support available to self-employed people, including government schemes and business advice services.
- Know about budgets, including creating and managing a budget for a self-employed business.
- Know about budgetary control, including monitoring and adjusting a budget to ensure financial stability.
Bullying AwarenessReal unit · ETC Awards Limited
This unit introduces learners to various forms of bullying, including physical, verbal, and cyber bullying. You'll understand the emotional and psychological effects bullying has on individuals and know how to access appropriate help and support.
What you'll be able to do
- Know about various forms of bullying, including physical, verbal, and cyber bullying.
- Understand how to identify the effects bullying has on individuals, including emotional, psychological, and social impacts.
- Know where and how to access help and support for individuals affected by bullying, including reporting mechanisms and support organisations.
Career Progression OpportunitiesReal unit · ETC Awards Limited
It teaches you to understand different career progression pathways and the resources available to support career development. You'll conduct self-assessments, research chosen career paths, and create a SMART plan for career progression.
What you'll be able to do
- Understand the ways available to progress careers.
- Carry out self-assessment for a different type of career pathway.
- Successfully research for a chosen career pathway.
- Make a S.M.A.R.T plan for career progression in a chosen pathway.
Climate Change and Taking action through SustainabilityReal unit · ETC Awards Limited
This unit provides learners with knowledge of environmental factors affecting the planet and the principles of sustainability. You'll explore climate change impacts, carbon emission management, and practical actions to promote sustainability.
What you'll be able to do
- Know the factors that impact our environment, including pollution, deforestation, and resource depletion.
- Understand what is meant by sustainability, including its principles and importance.
- Know the factors that affect sustainability, such as consumption patterns, energy use, and waste management.
- Understand the impact of both short-term and long-term climate change on the environment and society.
- Manage the impact of carbon emissions through reduction, offsetting, and other strategies.
- Demonstrate how you can take action to promote sustainability in your daily life and community.
Communication within customer servicesReal unit · ETC Awards Limited
This unit equips learners with essential communication skills for customer service roles, emphasising the use of appropriate language and tone. You'll demonstrate active listening and effective communication methods to enhance customer experiences.
What you'll be able to do
- Describe how to communicate effectively within a customer service role, using appropriate language and tone
- Demonstrate effective communication skills when interacting with customers, including active listening and clear explanation
County Lines AwarenessReal unit · ETC Awards Limited
You'll develop awareness of county lines, including their nature, impact on individuals and friends, and various operational methods. The unit also covers how to challenge and support those involved in county lines activities.
What you'll be able to do
- Understand what county lines are
- Understand how county lines can affect yourself and your friends
- Know about the various forms of county lines
- Challenge and support friends and associates involved in county lines
Digital presence, awareness and safetyReal unit · ETC Awards Limited
You'll gain knowledge of digital presence, awareness, and safety, including secure data access, maintenance, and storage. The unit covers selecting and maintaining security measures to protect devices and data against online threats.
What you'll be able to do
- Understand the importance of secure data access, maintenance and storage in a digital environment.
- Select and maintain appropriate security measures to safeguard devices and data from unauthorised access.
- Understand the threats to personal security when using the internet, including phishing and malware.
- Demonstrate how to protect digital devices against threats to personal security, such as using strong passwords and antivirus software.
- Understand the consequences of sharing personal data in a digital environment, including privacy risks.
- Understand legal protections for personal data, such as data protection laws and regulations.
Environmental Responsibility in the WorkplaceReal unit · ETC Awards Limited
This unit provides learners with knowledge of environmental impacts caused by business activities, including pollution and resource depletion. You'll understand climate change, the urgency of reducing carbon emissions, and the role employees can play in environmental responsibility.
What you'll be able to do
- Understand the scope of environmental impacts generated by business activities, including pollution, resource depletion, and waste generation.
- Understand what climate change is, including its causes, effects, and potential consequences.
- Know the importance and urgency of reducing carbon emissions from business operations, including the benefits of sustainable practices.
- Understand some of the main business responses to environmental challenges, including adopting green technologies and implementing environmental management systems.
- Understand the roles that an employee can play in environmental and carbon management within the workplace, including energy conservation and waste reduction.
Equality and Diversity in Everyday LifeReal unit · ETC Awards Limited
It teaches you to understand equality, diversity, and discrimination in everyday life. You'll explore the benefits of diversity, the impact of discrimination, and reflect on their own attitudes and beliefs.
What you'll be able to do
- Understand what is meant by Equality
- Understand what is meant by Diversity
- Understand the term discrimination
- Consider own attitudes and beliefs in relation to equality and diversity
Ethical use of Artificial Intelligence (AI)Real unit · ETC Awards Limited
You'll gain a foundational understanding of Artificial Intelligence (AI), its applications, and ethical considerations. The unit covers AI's impact on society and employment, data privacy and safety, and the ethical use of AI in training and education.
What you'll be able to do
- Understand Artificial Intelligence and its use
- Understand the impact of AI on society and employment
- Understand data privacy and safety in Artificial Intelligence
- Understand ethical considerations in Artificial Intelligence
- Understand the ethical use of Artificial Intelligence in training and education
First Aid EssentialsReal unit · ETC Awards Limited
You'll gain essential first aid knowledge and skills, including assessing incidents, managing unresponsive casualties who are breathing or not breathing, and assisting choking casualties. The unit also covers the role, responsibilities, and safety considerations for first aiders.
What you'll be able to do
- Understand the role and responsibilities of a first aider in an emergency situation.
- Assess an incident to identify hazards and determine the nature of the emergency.
- Manage an unresponsive casualty who is breathing normally, including placing them in the recovery position.
- Manage an unresponsive casualty who is not breathing normally, including performing cardiopulmonary resuscitation (CPR).
- Recognise and assist a casualty who is choking, using appropriate techniques.
- Manage a casualty with external bleeding, applying direct pressure and other relevant methods.
- Manage a casualty who is in shock, taking steps to minimise the effects of shock.
- Manage a casualty with a minor injury, providing appropriate first aid.
Forming Positive RelationshipsReal unit · ETC Awards Limited
You'll explore different types of relationships and the characteristics of positive relationships. The unit includes how individuals form positive relationships, the importance of communication, and the legal aspects related to sex and sexuality.
What you'll be able to do
- Understand that there is a range of different types of relationships
- Know what constitutes a positive relationship
- Understand how individuals form positive relationships
- Understand how the law impacts sex and sexuality related relationships
- Identify own positive relationships
- Understand own positive relationships
Fundamentals of working in a customer service environmentReal unit · ETC Awards Limited
You'll gain an understanding of customer service principles, including its importance to business success and factors affecting customer interactions. The unit covers key communication skills, product knowledge, and problem-solving in customer service roles.
What you'll be able to do
- Explain the importance of customer service in a business environment
- Identify the factors that affect customer service, including communication skills, product knowledge, and problem-solving abilities
- Demonstrate how to work effectively in a customer service role, providing a positive and helpful experience for customers
- Explain how to refer customers’ queries and problems to others, following organisational procedures
Habit ManagementReal unit · ETC Awards Limited
It teaches you to understand habits and their influence on behaviour. You'll learn strategies and techniques to effectively form new habits and break unwanted ones, recognising the importance of consistency in habit management.
What you'll be able to do
- Understand what we mean by habits, including their formation and influence on behaviour.
- Make and break habits, using effective strategies and techniques.
Introduction to using SpreadsheetsReal unit · ETC Awards Limited
You'll be introduced to spreadsheet applications and their basic tools for data entry, formatting, calculations, and visual presentation. The unit develops practical skills to summarise, display, and present information effectively using spreadsheets.
What you'll be able to do
- Identify appropriate spreadsheet applications.
- Use basic tools within the spreadsheet to summarise and display the information.
- Use applicable tools and techniques within the spreadsheet to present the information effectively.
Introduction to using Word Processing softwareReal unit · ETC Awards Limited
This unit introduces learners to word processing software, enabling them to identify suitable applications for tasks, input information, and use formatting tools to present documents effectively.
What you'll be able to do
- Identify appropriate word processing applications for specific tasks.
- Demonstrate how to input the required information into a word processing document.
- Use word processing software tools to format and present documents effectively.
Level 1 Unit Awareness of Safeguarding and Protecting Vulnerable Adults, Children and Young PeopleReal unit · ETC Awards Limited
You'll gain awareness of safeguarding principles related to vulnerable adults, children, and young people. The unit covers relevant legislation, key safeguarding principles, and reporting procedures, emphasising confidentiality and protection.
What you'll be able to do
- Understand the principles relating to protecting and safeguarding vulnerable adults, children and young people, including relevant legislation and reporting procedures.
Managing Own FinancesReal unit · ETC Awards Limited
This unit covers the planning and management of personal finances, including budgeting, saving methods, and responsible borrowing. You'll gain knowledge of creating simple budgets, understanding different savings types, and recognising the importance of regular saving.
What you'll be able to do
- Plan personal finances
- Know what is involved and how to save money
- Understand what is involved in borrowing money
Participation Personal Behaviours and StandardsReal unit · ETC Awards Limited
This unit provides learners with an understanding of behaviours, attitudes, and attributes that support effective participation. You'll recognise emotional and behavioural impacts, identify personal development areas, and contribute positively to team working.
What you'll be able to do
- Understand the behaviours required for participation.
- Understand the attitudes required for participation.
- Understand the attributes required for participation.
- Understand the emotional impact of self and others.
- Understand the behavioural impact of self and others.
- Recognise areas for personal development.
- Contribute towards team working.
- Contribute towards creating a positive working environment.
- Contribute towards delivering common goals.
Personal Change ManagementReal unit · ETC Awards Limited
This unit equips learners with knowledge to identify and approach change situations, understand the effects of change on individuals and organisations, and distinguish between opportunities and dangers during change.
What you'll be able to do
- Approach and identify change situations
- Understand the effects of change on individuals and organisations
- Understand the difference between opportunities and dangers during change
Personal Confidence in Digital SkillsReal unit · ETC Awards Limited
You'll develop personal confidence in digital skills by understanding how digital technology supports personal development. The unit covers effective use of digital devices, accessing and evaluating internet-based information, and IT communication tools.
What you'll be able to do
- Understand how digital technology can support personal development, including accessing online learning resources and developing new skills.
- Use digital devices effectively, including computers, smartphones, and tablets.
- Access, search for, select and use internet-based information, including evaluating the credibility of online sources.
- Select and use IT to communicate and exchange information, including email, social media, and online collaboration tools.
Personal Resilience and PerseveranceReal unit · ETC Awards Limited
You'll explore different types of resilience and their importance in various life aspects. The unit covers identifying situations requiring resilience and strategies to develop emotional resilience and perseverance to overcome challenges.
What you'll be able to do
- Know that there are different types of resilience and why this is important
- Identify situations where resilience is needed
- Identify how better emotional resilience and perseverance can be encouraged and developed
Personal Stress ManagementReal unit · ETC Awards Limited
This unit provides learners with an understanding of stress, including its causes, symptoms, and potential effects on health and behaviour. You'll identify and apply techniques and strategies to manage personal stress effectively.
What you'll be able to do
- Understand what is meant by the term stress, including its causes and symptoms.
- Know what the potential effects of stress are on physical and mental health, and on behaviour.
- Understand how it is possible to manage stress through various techniques and strategies.
Problem SolvingReal unit · ETC Awards Limited
It teaches you to identify and understand problems, their potential impacts, and underlying causes. You'll explore structured problem-solving benefits, demonstrate collabourative problem-solving skills, and review proposed solutions.
What you'll be able to do
- Understand how to identify problems
- Understand the impact problems can cause
- Understand why these problems may have occurred
- Understand the benefits of solving problems in a structured way
- Demonstrate the skills required to work with others to solve problems
- Review proposed solutions to problems in a structured way
Produce a CVReal unit · ETC Awards Limited
You'll develop the skills to produce a professional CV by identifying standard content, understanding the importance of references, and tailoring the CV to meet specific job requirements. The unit also covers how to incorporate feedback and update CVs accordingly.
What you'll be able to do
- Identify the type of information usually included in a CV, such as personal details, education, work experience, and skills.
- Understand the importance of providing references and how to obtain them.
- Produce a CV that is clear, concise, and tailored to the specific job requirements.
- Understand feedback on a CV and identify areas for improvement.
- Update a CV to meet specific job requirements, ensuring it is relevant and up-to-date.
Recycling and Waste ManagementReal unit · ETC Awards Limited
This unit covers the environmental impact of waste and the legal requirements related to waste management. You'll learn to identify, sort, and prepare recyclable materials and understand how to minimise the environmental impact of recycling.
What you'll be able to do
- Understand how waste impacts on the environment and the importance of responsible waste management
- Understand the legal requirements related to waste management and recycling processes
- Report and address potential safety issues in the workplace related to recycling and waste management activities
- Identify, sort and prepare recyclable materials according to established procedures
- Understand how to minimise the environmental impact of recycling operations through efficient practices
Resolving ConflictReal unit · ETC Awards Limited
You'll understand different types of conflict, associated behaviours, and common triggers. The unit covers various conflict resolution methods, their advantages and disadvantages, and practical approaches to resolving conflict.
What you'll be able to do
- Understand the different types of conflict that can arise
- Understand the behaviours associated with conflict
- Understand the triggers that can lead to conflict
- Know different methods for resolving conflict
- Resolve conflict effectively
Setting and Achieving Personal GoalsReal unit · ETC Awards Limited
This unit provides learners with an understanding of the reasons for setting personal goals and the importance of monitoring progress and learning from failure. You'll learn how to set realistic goals and plan effectively to achieve them.
What you'll be able to do
- Understand the reasons for setting personal goals
- Know the importance of monitoring progress towards personal goals
- Know the importance of learning from failure when pursuing personal goals
- Set realistic and achievable personal goals
- Plan effectively in order to achieve personal goals
Succeed at an InterviewReal unit · ETC Awards Limited
You'll prepare for job interviews by researching companies, understanding job roles, and practising responses to common questions. The unit also covers professional conduct during interviews and evaluating opportunities to make informed decisions.
What you'll be able to do
- Prepare for an interview by researching the company, understanding the job requirements, and preparing answers to common interview questions.
- Conduct themselves in an appropriate manner during an interview, demonstrating professionalism, confidence, and effective communication skills.
- Review their interview performance, identifying strengths and areas for improvement.
- Evaluate an opportunity before making an informed decision, considering factors such as salary, benefits, and career progression.
Transferable Skills and QualitiesReal unit · ETC Awards Limited
You'll identify their own transferable skills and qualities relevant to the workplace and assess opportunities for developing these skills. The unit also covers how to effectively demonstrate transferable skills in job applications.
What you'll be able to do
- Understand how to recognise their own qualities and skills that can be transferred into a working environment
- Assess opportunities that can help develop transferable qualities and skills needed for a working environment
- Demonstrate how own transferable qualities and skills can be used when applying for jobs
Understanding RadicalisationReal unit · ETC Awards Limited
You'll understand the concept of radicalisation, identify individuals vulnerable to it, and learn how to challenge extreme views constructively. The unit covers risk factors, warning signs, and techniques for promoting tolerance and inclusion.
What you'll be able to do
- Know what the term radicalisation means, including its various forms and manifestations.
- Understand how to identify those who might be vulnerable to radicalisation, including recognising potential risk factors and warning signs.
- Challenge others with extreme views in a constructive and respectful manner, including promoting tolerance and understanding.
Understanding and Displaying British ValuesReal unit · ETC Awards Limited
You'll explore British values including democracy, the rule of law, individual liberty, mutual respect, and tolerance. The unit also addresses understanding extremism and personal safeguarding against radicalisation within the UK context.
What you'll be able to do
- Understand the meaning and importance of democracy in the United Kingdom
- Know and explain the basic principles of the rule of law in Britain
- Understand the concept of individual liberty and its application in society
- Understand the importance of mutual respect and tolerance for different faiths and beliefs
- Know and understand the nature and dangers of extremism
- Understand how to personally safeguard against radicalisation and report concerns
Understanding the term Mental HealthReal unit · ETC Awards Limited
This unit introduces learners to mental health, including its definition and the effects of mental ill-health on personal and social status. You'll also understand possible responses to mental health issues and the relationship with cultural diversity.
What you'll be able to do
- Understand what is meant by the term Mental Health
- Know what the effects of mental ill-health are on personal and social status
- Know what responses might be encountered with regard to mental health issues
- Understand the relationship between cultural diversity and mental health issues
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Applying for OpportunitiesBasic Principles of Self EmploymentBullying AwarenessCareer Progression OpportunitiesClimate Change and Taking action through SustainabilityCommunication within customer servicesCounty Lines AwarenessDigital presence, awareness and safety
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
AI Ethics Analyst
Your journey starts here, but where it goes is really up to you. We'll provide the opportunities, the learning, and the support to help you build a truly impactful career in a field that genuinely matters.
See the whole journey →Opens the roleAI Ethics AnalystOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate AI Ethics AnalystOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleAI Ethics SpecialistOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleAssociate Technology Ethics AnalystOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate AI Ethics and Compliance SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleAI Ethics and Compliance SpecialistOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 31 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Apply data ethics to data activities
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit enables learners to identify the information required for job applications and understand how to complete application forms and write accompanying letters. Learners will also explore alternative methods for applying for opportunities online.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ETCAL Level 1 Diploma in Personal and Social Skills
34 units in this credential, in the order it lists them, awarded by ETC Awards Limited.
- Applying for Opportunities
- Basic Principles of Self Employment
- Bullying Awareness
- Career Progression Opportunities
- Climate Change and Taking action through Sustainability
- Communication within customer services
and 28 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.