How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer ETC Awards Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and ETC Awards Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from ETC Awards Limited.
This Level 1 Diploma in Personal and Social Skills supports learners in developing essential life skills. It covers areas such as first aid, applying for opportunities, CV production, problem solving, and spreadsheet use. It is designed for individuals looking to strengthen their foundations for learning and life.
These are the units ETC Awards Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with ETC Awards Limited. It does the teaching and the mapping. ETC Awards Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Applying for Opportunities Real unit · ETC Awards Limited
What you'll be able to do
- Identify the type of information usually requested in job applications, such as personal details, qualifications, and experience.
- Understand how to complete a straightforward job application form accurately and write an accompanying covering letter that highlights relevant skills and experience.
- Identify and select alternative routes to direct applications, including online job boards and recruitment agencies.
- Apply for opportunities online, following the correct procedures and submitting all required information.
Basic Principles of Self Employment Real unit · ETC Awards Limited
What you'll be able to do
- Understand the opportunities for self-employment across a variety of sectors, including identifying potential business ventures.
- Understand the need for managing income and expenditure effectively in self-employment, including budgeting and financial planning.
- Understand how to plan and be organised for self-employed activity, including time management and resource allocation.
- Access and use the appropriate support available to self-employed people, including government schemes and business advice services.
- Know about budgets, including creating and managing a budget for a self-employed business.
- Know about budgetary control, including monitoring and adjusting a budget to ensure financial stability.
Bullying Awareness Real unit · ETC Awards Limited
What you'll be able to do
- Know about various forms of bullying, including physical, verbal, and cyber bullying.
- Understand how to identify the effects bullying has on individuals, including emotional, psychological, and social impacts.
- Know where and how to access help and support for individuals affected by bullying, including reporting mechanisms and support organisations.
Career Progression Opportunities Real unit · ETC Awards Limited
What you'll be able to do
- Understand the ways available to progress careers.
- Carry out self-assessment for a different type of career pathway.
- Successfully research for a chosen career pathway.
- Make a S.M.A.R.T plan for career progression in a chosen pathway.
Climate Change and Taking action through Sustainability Real unit · ETC Awards Limited
What you'll be able to do
- Know the factors that impact our environment, including pollution, deforestation, and resource depletion.
- Understand what is meant by sustainability, including its principles and importance.
- Know the factors that affect sustainability, such as consumption patterns, energy use, and waste management.
- Understand the impact of both short-term and long-term climate change on the environment and society.
- Manage the impact of carbon emissions through reduction, offsetting, and other strategies.
- Demonstrate how you can take action to promote sustainability in your daily life and community.
Communication within customer services Real unit · ETC Awards Limited
What you'll be able to do
- Describe how to communicate effectively within a customer service role, using appropriate language and tone
- Demonstrate effective communication skills when interacting with customers, including active listening and clear explanation
County Lines Awareness Real unit · ETC Awards Limited
What you'll be able to do
- Understand what county lines are
- Understand how county lines can affect yourself and your friends
- Know about the various forms of county lines
- Challenge and support friends and associates involved in county lines
Digital presence, awareness and safety Real unit · ETC Awards Limited
What you'll be able to do
- Understand the importance of secure data access, maintenance and storage in a digital environment.
- Select and maintain appropriate security measures to safeguard devices and data from unauthorised access.
- Understand the threats to personal security when using the internet, including phishing and malware.
- Demonstrate how to protect digital devices against threats to personal security, such as using strong passwords and antivirus software.
- Understand the consequences of sharing personal data in a digital environment, including privacy risks.
- Understand legal protections for personal data, such as data protection laws and regulations.
Environmental Responsibility in the Workplace Real unit · ETC Awards Limited
What you'll be able to do
- Understand the scope of environmental impacts generated by business activities, including pollution, resource depletion, and waste generation.
- Understand what climate change is, including its causes, effects, and potential consequences.
- Know the importance and urgency of reducing carbon emissions from business operations, including the benefits of sustainable practices.
- Understand some of the main business responses to environmental challenges, including adopting green technologies and implementing environmental management systems.
- Understand the roles that an employee can play in environmental and carbon management within the workplace, including energy conservation and waste reduction.
Equality and Diversity in Everyday Life Real unit · ETC Awards Limited
What you'll be able to do
- Understand what is meant by Equality
- Understand what is meant by Diversity
- Understand the term discrimination
- Consider own attitudes and beliefs in relation to equality and diversity
Ethical use of Artificial Intelligence (AI) Real unit · ETC Awards Limited
What you'll be able to do
- Understand Artificial Intelligence and its use
- Understand the impact of AI on society and employment
- Understand data privacy and safety in Artificial Intelligence
- Understand ethical considerations in Artificial Intelligence
- Understand the ethical use of Artificial Intelligence in training and education
First Aid Essentials Real unit · ETC Awards Limited
What you'll be able to do
- Understand the role and responsibilities of a first aider in an emergency situation.
- Assess an incident to identify hazards and determine the nature of the emergency.
- Manage an unresponsive casualty who is breathing normally, including placing them in the recovery position.
- Manage an unresponsive casualty who is not breathing normally, including performing cardiopulmonary resuscitation (CPR).
- Recognise and assist a casualty who is choking, using appropriate techniques.
- Manage a casualty with external bleeding, applying direct pressure and other relevant methods.
- Manage a casualty who is in shock, taking steps to minimise the effects of shock.
- Manage a casualty with a minor injury, providing appropriate first aid.
Forming Positive Relationships Real unit · ETC Awards Limited
What you'll be able to do
- Understand that there is a range of different types of relationships
- Know what constitutes a positive relationship
- Understand how individuals form positive relationships
- Understand how the law impacts sex and sexuality related relationships
- Identify own positive relationships
- Understand own positive relationships
Fundamentals of working in a customer service environment Real unit · ETC Awards Limited
What you'll be able to do
- Explain the importance of customer service in a business environment
- Identify the factors that affect customer service, including communication skills, product knowledge, and problem-solving abilities
- Demonstrate how to work effectively in a customer service role, providing a positive and helpful experience for customers
- Explain how to refer customers’ queries and problems to others, following organisational procedures
Habit Management Real unit · ETC Awards Limited
What you'll be able to do
- Understand what we mean by habits, including their formation and influence on behaviour.
- Make and break habits, using effective strategies and techniques.
Introduction to using Spreadsheets Real unit · ETC Awards Limited
What you'll be able to do
- Identify appropriate spreadsheet applications.
- Use basic tools within the spreadsheet to summarise and display the information.
- Use applicable tools and techniques within the spreadsheet to present the information effectively.
Introduction to using Word Processing software Real unit · ETC Awards Limited
What you'll be able to do
- Identify appropriate word processing applications for specific tasks.
- Demonstrate how to input the required information into a word processing document.
- Use word processing software tools to format and present documents effectively.
Level 1 Unit Awareness of Safeguarding and Protecting Vulnerable Adults, Children and Young People Real unit · ETC Awards Limited
What you'll be able to do
- Understand the principles relating to protecting and safeguarding vulnerable adults, children and young people, including relevant legislation and reporting procedures.
Managing Own Finances Real unit · ETC Awards Limited
What you'll be able to do
- Plan personal finances
- Know what is involved and how to save money
- Understand what is involved in borrowing money
Participation Personal Behaviours and Standards Real unit · ETC Awards Limited
What you'll be able to do
- Understand the behaviours required for participation.
- Understand the attitudes required for participation.
- Understand the attributes required for participation.
- Understand the emotional impact of self and others.
- Understand the behavioural impact of self and others.
- Recognise areas for personal development.
- Contribute towards team working.
- Contribute towards creating a positive working environment.
- Contribute towards delivering common goals.
Personal Change Management Real unit · ETC Awards Limited
What you'll be able to do
- Approach and identify change situations
- Understand the effects of change on individuals and organisations
- Understand the difference between opportunities and dangers during change
Personal Confidence in Digital Skills Real unit · ETC Awards Limited
What you'll be able to do
- Understand how digital technology can support personal development, including accessing online learning resources and developing new skills.
- Use digital devices effectively, including computers, smartphones, and tablets.
- Access, search for, select and use internet-based information, including evaluating the credibility of online sources.
- Select and use IT to communicate and exchange information, including email, social media, and online collaboration tools.
Personal Resilience and Perseverance Real unit · ETC Awards Limited
What you'll be able to do
- Know that there are different types of resilience and why this is important
- Identify situations where resilience is needed
- Identify how better emotional resilience and perseverance can be encouraged and developed
Personal Stress Management Real unit · ETC Awards Limited
What you'll be able to do
- Understand what is meant by the term stress, including its causes and symptoms.
- Know what the potential effects of stress are on physical and mental health, and on behaviour.
- Understand how it is possible to manage stress through various techniques and strategies.
Problem Solving Real unit · ETC Awards Limited
What you'll be able to do
- Understand how to identify problems
- Understand the impact problems can cause
- Understand why these problems may have occurred
- Understand the benefits of solving problems in a structured way
- Demonstrate the skills required to work with others to solve problems
- Review proposed solutions to problems in a structured way
Produce a CV Real unit · ETC Awards Limited
What you'll be able to do
- Identify the type of information usually included in a CV, such as personal details, education, work experience, and skills.
- Understand the importance of providing references and how to obtain them.
- Produce a CV that is clear, concise, and tailored to the specific job requirements.
- Understand feedback on a CV and identify areas for improvement.
- Update a CV to meet specific job requirements, ensuring it is relevant and up-to-date.
Recycling and Waste Management Real unit · ETC Awards Limited
What you'll be able to do
- Understand how waste impacts on the environment and the importance of responsible waste management
- Understand the legal requirements related to waste management and recycling processes
- Report and address potential safety issues in the workplace related to recycling and waste management activities
- Identify, sort and prepare recyclable materials according to established procedures
- Understand how to minimise the environmental impact of recycling operations through efficient practices
Resolving Conflict Real unit · ETC Awards Limited
What you'll be able to do
- Understand the different types of conflict that can arise
- Understand the behaviours associated with conflict
- Understand the triggers that can lead to conflict
- Know different methods for resolving conflict
- Resolve conflict effectively
Setting and Achieving Personal Goals Real unit · ETC Awards Limited
What you'll be able to do
- Understand the reasons for setting personal goals
- Know the importance of monitoring progress towards personal goals
- Know the importance of learning from failure when pursuing personal goals
- Set realistic and achievable personal goals
- Plan effectively in order to achieve personal goals
Succeed at an Interview Real unit · ETC Awards Limited
What you'll be able to do
- Prepare for an interview by researching the company, understanding the job requirements, and preparing answers to common interview questions.
- Conduct themselves in an appropriate manner during an interview, demonstrating professionalism, confidence, and effective communication skills.
- Review their interview performance, identifying strengths and areas for improvement.
- Evaluate an opportunity before making an informed decision, considering factors such as salary, benefits, and career progression.
Transferable Skills and Qualities Real unit · ETC Awards Limited
What you'll be able to do
- Understand how to recognise their own qualities and skills that can be transferred into a working environment
- Assess opportunities that can help develop transferable qualities and skills needed for a working environment
- Demonstrate how own transferable qualities and skills can be used when applying for jobs
Understanding Radicalisation Real unit · ETC Awards Limited
What you'll be able to do
- Know what the term radicalisation means, including its various forms and manifestations.
- Understand how to identify those who might be vulnerable to radicalisation, including recognising potential risk factors and warning signs.
- Challenge others with extreme views in a constructive and respectful manner, including promoting tolerance and understanding.
Understanding and Displaying British Values Real unit · ETC Awards Limited
What you'll be able to do
- Understand the meaning and importance of democracy in the United Kingdom
- Know and explain the basic principles of the rule of law in Britain
- Understand the concept of individual liberty and its application in society
- Understand the importance of mutual respect and tolerance for different faiths and beliefs
- Know and understand the nature and dangers of extremism
- Understand how to personally safeguard against radicalisation and report concerns
Understanding the term Mental Health Real unit · ETC Awards Limited
What you'll be able to do
- Understand what is meant by the term Mental Health
- Know what the effects of mental ill-health are on personal and social status
- Know what responses might be encountered with regard to mental health issues
- Understand the relationship between cultural diversity and mental health issues
Free, by email
Is this the right qualification for you?
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Juliette Denny, Zavmo's founder, writes about learning and work on LinkedIn. Follow Juliette's Learning Tribe
Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Apply data ethics to data activities
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 3 records
- 3 records
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 30 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
AI Ethics Analyst
This work can lead to senior ethics advisor roles, governance strategy work, or managing a team of ethics advisors.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 1 credits are regulated, and they are awarded by ETC Awards Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Applying for OpportunitiesBasic Principles of Self EmploymentBullying AwarenessCareer Progression OpportunitiesClimate Change and Taking action through SustainabilityCommunication within customer servicesCounty Lines AwarenessDigital presence, awareness and safety
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
- Rehearse the conversation Apply
“Level 1 Unit Awareness of Safeguarding and Protecting Vulnerable Adults, Children and Young People” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Personal Change Management” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Managing Own Finances” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Equality and Diversity in Everyday Life” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Applying for Opportunities, one of this qualification's own units.
Applied to your work in any of these jobs
This unit enables learners to identify the information required for job applications and understand how to complete application forms and write accompanying letters. Learners will also explore alternative methods for applying for opportunities online.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ETCAL Level 1 Diploma in Personal and Social Skills
34 units in this credential, in the order it lists them, awarded by ETC Awards Limited.
- Applying for Opportunities
- Basic Principles of Self Employment
- Bullying Awareness
- Career Progression Opportunities
- Climate Change and Taking action through Sustainability
- Communication within customer services
and 28 more in the full unit list below.
Free tools
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Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.