How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer YMCA Awards has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and YMCA Awards awards. A qualified assessor at the centre judges your evidence, and the certificate comes from YMCA Awards.
This Level 3 Certificate is aimed at individuals working or aspiring to work in the sport and active leisure sector. It covers principles of leadership, management, and customer service, enabling learners to develop skills in these areas. Topics include decision making, leadership styles, customer care, and responding to customer problems.
These are the units YMCA Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with YMCA Awards. It does the teaching and the mapping. YMCA Awards sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Customer service in sport and active leisure Real unit · YMCA Awards
What you'll be able to do
- Understand the fundamental principles and benefits of providing excellent customer service within the sport and active leisure sector.
- Consistently provide good customer service in a sport and active leisure environment, meeting customer needs and expectations.
Principles of leadership and management Real unit · YMCA Awards
What you'll be able to do
- Understand the key principles of effective decision-making within a leadership and management context.
- Understand different leadership styles and models, and their application in various situations.
- Understand the role, functions, and processes of management within an organisation.
- Understand the methods and importance of performance measurement in achieving organisational goals.
Promoting customer care in active leisure Real unit · YMCA Awards
What you'll be able to do
- Understand the principles of customer care and its importance in the active leisure sector.
- Understand how to effectively respond to customer problems and complaints in an active leisure setting.
- Understand the role of monitoring and evaluation in improving customer care services within an active leisure organisation.
- Demonstrate how an active leisure organisation can deliver excellent customer care and continuously improve its services.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop and Maintain Effective Customer Service within Active Leisure Environments
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by YMCA Awards rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Customer service in sport and active leisurePrinciples of leadership and managementPromoting customer care in active leisure
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Lead it Apply
“Principles of leadership and management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Customer service in sport and active leisure, one of this qualification's own units.
Applied to your own work
Learners will understand the principles and benefits of excellent customer service in sport and active leisure. The unit develops skills to provide effective customer service, including communication and meeting customer needs within this sector.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for YMCA Level 3 Certificate in Leadership, Management and Customer Service in Sport and Active Leisure
3 units in this credential, in the order it lists them, awarded by YMCA Awards.
- Customer service in sport and active leisure
- Principles of leadership and management
- Promoting customer care in active leisure
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.