How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer SFJ Awards has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and SFJ Awards awards. A qualified assessor at the centre judges your evidence, and the certificate comes from SFJ Awards.
The SFJ Awards Level 3 Certificate in Management Skills aims to provide knowledge and skills necessary for undertaking management roles such as section manager, first line manager, assistant manager, trainee manager, or senior supervisor.
These are the units SFJ Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with SFJ Awards. It does the teaching and the mapping. SFJ Awards sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Chair and lead meetings Real unit · SFJ Awards
What you'll be able to do
- Prepare an agenda for meetings, ensuring clear objectives and desired outcomes
- Distribute pre-meeting materials to participants in a timely manner
- Chair meetings effectively, maintaining focus and encouraging participation
- Manage discussions and ensure that all agenda items are addressed
- Facilitate decision-making and ensure that actions are clearly assigned
- Record meeting minutes accurately and distribute them promptly
- Follow up on action items and ensure that decisions are implemented
Collaborate with other departments Real unit · SFJ Awards
What you'll be able to do
- Understand the benefits of collaboration between different departments within an organisation
- Understand the potential challenges of inter-departmental collaboration
- Identify opportunities for collaboration with other departments to achieve common goals
- Collaborate effectively with other departments, communicating clearly and working together to achieve shared objectives
- Evaluate the outcomes of collaborative activities with other departments
Contribute to the development and implementation of an information system Real unit · SFJ Awards
What you'll be able to do
- Understand the design and implementation of an information system, including system architecture, data management, and user interface design
- Contribute to the development of an information system by participating in the design, coding, and testing phases
- Contribute to the implementation of an information system by assisting with system installation, configuration, and user training
Contribute to the improvement of business performance Real unit · SFJ Awards
What you'll be able to do
- Understand the principles of resolving business problems, including problem identification, analysis, and solution development
- Understand improvement techniques and processes, such as process mapping, root cause analysis, and continuous improvement methodologies
- Solve problems in business by applying appropriate problem-solving techniques and tools
- Contribute to the improvement of activities by identifying areas for improvement and implementing changes
Deliver a presentation Real unit · SFJ Awards
What you'll be able to do
- Understand the fundamental principles that underpin the effective delivery of presentations.
- Understand the key requirements for delivering presentations in a professional context.
- Prepare effectively to deliver a presentation, ensuring all necessary resources are available.
- Deliver a presentation in a clear, concise and engaging manner, adapting to audience feedback.
Develop a presentation Real unit · SFJ Awards
What you'll be able to do
- Understand how to develop a presentation, including identifying the target audience, defining the objectives, and structuring the content.
- Develop a presentation, using appropriate visual aids and delivery techniques to engage the audience and convey the message effectively.
Develop working relationships with colleagues Real unit · SFJ Awards
What you'll be able to do
- Understand the benefits of working effectively with colleagues, including improved communication, collaboration and productivity.
- Establish positive working relationships with colleagues, building trust and rapport.
- Act in a professional and respectful manner when working with colleagues, demonstrating integrity and ethical behaviour.
- Communicate effectively with colleagues, using clear and concise language and active listening skills.
- Identify potential work-related difficulties and explore solutions collaboratively with colleagues, resolving conflicts and promoting a positive working environment.
Encourage innovation Real unit · SFJ Awards
What you'll be able to do
- Identify opportunities for innovation within a specific context or organisation
- Generate ideas for innovation and improvement, using appropriate techniques
- Test the feasibility and potential impact of ideas for innovation and improvement
- Implement innovative ideas and improvements effectively, following established procedures
Gather, analyse and interpret customer feedback Real unit · SFJ Awards
What you'll be able to do
- Understand how to gather, analyse and interpret customer feedback, including different methods of data collection and analysis.
- Plan the collection of customer feedback on customer service issues, selecting appropriate methods and ensuring ethical considerations are met.
- Gather customer feedback using a range of techniques, ensuring accuracy and completeness.
- Analyse and interpret customer feedback to identify trends and patterns, and recommend improvements to customer service.
Implement and maintain business continuity plans and processes Real unit · SFJ Awards
What you'll be able to do
- Plan for the implementation of business continuity plans and processes, taking into account potential risks and disruptions
- Implement business continuity plans and processes effectively, ensuring minimal disruption to business operations
- Maintain the fitness for purpose of on-going business continuity plans and processes through regular review and updates
- Evaluate the effectiveness of implemented business continuity plans and processes
Implement change Real unit · SFJ Awards
What you'll be able to do
- Understand the fundamental principles that underpin effective change management within an organisation.
- Plan the implementation of change initiatives, considering resources, timescales and potential barriers.
- Manage the implementation of a change plan, monitoring progress and adapting strategies as required.
- Evaluate the effectiveness of the implementation of change plans, measuring impact and identifying areas for improvement.
Know how to follow disciplinary procedures Real unit · SFJ Awards
What you'll be able to do
- Understand the performance expectations of an organisation, including standards of behaviour and conduct.
- Understand how to identify and use appropriate communication methods to assess potential cases of misconduct or unsatisfactory performance.
- Understand how to deal informally with cases of minor misconduct or unsatisfactory performance, providing guidance and support to employees.
- Understand how to follow an organisation’s formal disciplinary procedure, ensuring fairness and consistency in the application of sanctions.
Make effective decisions Real unit · SFJ Awards
What you'll be able to do
- Identify situations and circumstances that require a decision to be made, considering potential impact and urgency
- Collect relevant information from various sources to inform decision-making, ensuring accuracy and reliability
- Analyse collected information using appropriate techniques to identify patterns, trends, and potential solutions
- Evaluate the potential consequences of different decision options, considering risks and benefits
- Make a well-reasoned decision based on the available information and analysis, justifying the chosen course of action
Manage conflict within a team Real unit · SFJ Awards
What you'll be able to do
- Understand the principles of conflict management, including conflict resolution styles, negotiation techniques, and mediation strategies
- Reduce the potential for conflict within a team by promoting effective communication, establishing clear roles and responsibilities, and fostering a positive team environment
- Deal with conflict within a team by facilitating constructive dialogue, mediating disputes, and implementing conflict resolution strategies
Manage individuals' development in the workplace Real unit · SFJ Awards
What you'll be able to do
- Carry out performance appraisals fairly and objectively, providing constructive feedback to individuals
- Support the learning and development of individual team members by identifying their needs and providing appropriate opportunities
- Contribute to the development of individual learning plans
- Monitor and evaluate the effectiveness of individual development activities
Manage individuals’ performance Real unit · SFJ Awards
What you'll be able to do
- Understand the causes and consequences of underperformance in the workplace, including its impact on individuals and the organisation.
- Understand the relevant legislation and organisational policies related to managing underperformance.
- Manage individuals' performance in the workplace, providing constructive feedback and support to improve performance.
- Implement performance improvement plans and monitor progress, taking appropriate action where necessary.
Manage knowledge in own area of responsibility Real unit · SFJ Awards
What you'll be able to do
- Understand the existing knowledge management processes and systems in own area of responsibility
- Understand the importance of knowledge management in achieving organisational objectives
- Identify opportunities to develop knowledge within own area of responsibility
- Implement strategies to develop knowledge within own area of responsibility
- Share knowledge effectively with colleagues and stakeholders
- Use appropriate methods to share knowledge
- Monitor the effectiveness of knowledge management activities in own area of responsibility
- Evaluate the impact of knowledge management on organisational performance
Manage personal and professional development Real unit · SFJ Awards
What you'll be able to do
- Identify personal and professional development requirements
- Fulfil a personal and professional development plan
- Maintain the relevance of a personal and professional development plan
Manage risk in own area of responsibility Real unit · SFJ Awards
What you'll be able to do
- Undertake a comprehensive risk evaluation for current and planned activities within own area of responsibility, identifying potential hazards and vulnerabilities.
- Minimise the impact and likelihood of potential risks occurring in own area of responsibility by implementing appropriate control measures.
- Communicate identified risks effectively to relevant stakeholders, ensuring they are aware of potential threats and mitigation strategies.
Manage team performance Real unit · SFJ Awards
What you'll be able to do
- Understand the management of team performance
- Allocate and assure the quality of work
- Manage communications within a team
Negotiate in a business environment Real unit · SFJ Awards
What you'll be able to do
- Understand the principles that underpin effective negotiation in a business context
- Understand the requirements for successful negotiation outcomes
- Prepare thoroughly for business negotiations, considering all relevant factors
- Carry out business negotiations in a professional and ethical manner, working towards mutually beneficial outcomes
Participate in a project Real unit · SFJ Awards
What you'll be able to do
- Understand how to manage a project, including project planning, resource allocation, and risk management.
- Support the delivery of a project by contributing to tasks, communicating effectively with team members, and adhering to project timelines.
Plan, allocate and monitor work of a team Real unit · SFJ Awards
What you'll be able to do
- Plan work for a team
- Allocate work across a team
- Manage team members to achieve team objectives
- Improve the performance of a team
Principles of business Real unit · SFJ Awards
What you'll be able to do
- Understand business markets
- Understand business innovation and growth
- Understand financial management
- Understand business budgeting
Principles of leadership and management Real unit · SFJ Awards
What you'll be able to do
- Understand the principles of effective decision making
- Understand leadership styles and models
- Understand the role, functions and processes of management
- Understand performance measurement
Principles of people management Real unit · SFJ Awards
What you'll be able to do
- Understand the principles of workforce planning
- Understand equality, diversity and inclusion
- Understand team building and dynamics
- Understand performance management
Procure products and/or services Real unit · SFJ Awards
What you'll be able to do
- Identify procurement requirements, considering factors such as quality, quantity, and delivery timescales.
- Select suitable suppliers based on factors such as price, reliability, and ethical considerations.
- Buy products and/or services in accordance with organisational procedures and legal requirements.
Promote equality, diversity and inclusion in the workplace Real unit · SFJ Awards
What you'll be able to do
- Understand the organisational policies and procedures relating to equality, diversity and inclusion in the workplace
- Understand the organisational benefits of promoting equality, diversity and inclusion in the workplace
- Understand the personal impact of equality, diversity and inclusion on individuals in the workplace
- Understand the importance of treating everyone with respect and dignity
- Support equality, diversity and inclusion in all workplace activities
- Challenge discriminatory behaviour in the workplace
- Promote a culture of inclusivity in the workplace
Provide leadership and direction for own area of responsibility Real unit · SFJ Awards
What you'll be able to do
- Understand own leadership strengths
- Provide direction and set objectives in own area of responsibility
- Evaluate own leadership performance
Resolve customers’ complaints Real unit · SFJ Awards
What you'll be able to do
- Understand the processes involved in monitoring and resolving customer complaints effectively.
- Understand the importance of adhering to organisational policies and procedures when handling complaints.
- Deal with customer complaints in a professional, empathetic, and timely manner.
- Implement appropriate solutions to resolve customer complaints and prevent recurrence.
Resolve customers’ problems Real unit · SFJ Awards
What you'll be able to do
- Understand the importance of monitoring customers’ problems to identify trends and areas for improvement
- Understand the processes involved in resolving customers’ problems effectively and efficiently
- Deal with customers’ problems in a professional and empathetic manner, aiming for satisfactory resolutions
- Document customer problems and resolutions accurately for future reference and analysis
Support remote or virtual teams Real unit · SFJ Awards
What you'll be able to do
- Assess the support needed by remote or virtual teams, taking into account individual needs and team objectives
- Support remote or virtual teams by providing appropriate resources, communication channels, and opportunities for collaboration
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop, maintain and evaluate business continuity plans and arrangements
- Standard
Develop, maintain and evaluate business continuity plans and arrangements
- Standard
Encourage innovation in your area of responsibility
- Standard
Encourage innovation in your organisation
- Standard
Identify and evaluate opportunities for innovation and improvement
- Standard
Make management decisions in a continuing airworthiness environment
- Standard
Negotiate agreements with partners in a food and drink business
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 3 records
- 2 records
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 14 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Knowledge Management Associate
This role can lead to senior knowledge management specialist, knowledge architect, or knowledge management programme manager positions.
See the whole journeyThe credits, and who awards them
Level 3 credits are regulated, and they are awarded by SFJ Awards rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Chair and lead meetingsCollaborate with other departmentsContribute to the development and implementation of an information systemContribute to the improvement of business performanceDeliver a presentationDevelop a presentationDevelop working relationships with colleaguesEncourage innovation
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Gather, analyse and interpret customer feedback” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Bring your own plan Create
For “Contribute to the development and implementation of an information system” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Know how to follow disciplinary procedures” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Plan, allocate and monitor work of a team” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Develop, maintain and evaluate business continuity plans and arrangements
- Encourage innovation in your area of responsibility
- Encourage innovation in your organisation
- Identify and evaluate opportunities for innovation and improvement
- Make management decisions in a continuing airworthiness environment
- Negotiate agreements with partners in a food and drink business
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Chair and lead meetings, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will acquire skills to prepare for, chair, and follow up on meetings effectively. The unit includes creating agendas, managing discussions, facilitating decisions, and accurately recording minutes to ensure productive meetings.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for SFJ Awards Level 3 Certificate in Management Skills
32 units in this credential, in the order it lists them, awarded by SFJ Awards.
- Chair and lead meetings
- Collaborate with other departments
- Contribute to the development and implementation of an information system
- Contribute to the improvement of business performance
- Deliver a presentation
- Develop a presentation
and 26 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.