SFJ Awards · RQF Level 3
SFJ Awards Level 3 Certificate in Management Skills
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits28
- Guided learning121 hours
- Units in this qualification32
Awarded by SFJ Awards · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
The SFJ Awards Level 3 Certificate in Management Skills aims to provide knowledge and skills necessary for undertaking management roles such as section manager, first line manager, assistant manager, trainee manager, or senior supervisor.
These are the units SFJ Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Chair and lead meetingsReal unit · SFJ Awards
You'll learn to prepare for, chair, and follow up on meetings effectively. The unit includes creating agendas, managing discussions, facilitating decisions, and accurately recording minutes to ensure productive meetings.
What you'll be able to do
- Prepare an agenda for meetings, ensuring clear objectives and desired outcomes
- Distribute pre-meeting materials to participants in a timely manner
- Chair meetings effectively, maintaining focus and encouraging participation
- Manage discussions and ensure that all agenda items are addressed
- Facilitate decision-making and ensure that actions are clearly assigned
- Record meeting minutes accurately and distribute them promptly
- Follow up on action items and ensure that decisions are implemented
Collaborate with other departmentsReal unit · SFJ Awards
It teaches you to understand and engage in collabouration between departments. You'll identify opportunities, address challenges, and apply strategies to facilitate effective inter-departmental communication and cooperation.
What you'll be able to do
- Understand the benefits of collaboration between different departments within an organisation
- Understand the potential challenges of inter-departmental collaboration
- Identify opportunities for collaboration with other departments to achieve common goals
- Collaborate effectively with other departments, communicating clearly and working together to achieve shared objectives
- Evaluate the outcomes of collaborative activities with other departments
Contribute to the development and implementation of an information systemReal unit · SFJ Awards
You'll gain understanding of information system design and implementation, including architectures, data management, and user interface principles. The unit involves contributing to system development, testing, installation, and user training.
What you'll be able to do
- Understand the design and implementation of an information system, including system architecture, data management, and user interface design
- Contribute to the development of an information system by participating in the design, coding, and testing phases
- Contribute to the implementation of an information system by assisting with system installation, configuration, and user training
Contribute to the improvement of business performanceReal unit · SFJ Awards
This unit introduces learners to business problem-solving and improvement techniques. You'll analyse problems, develop solutions, and contribute to enhancing business activities through effective implementation of improvements.
What you'll be able to do
- Understand the principles of resolving business problems, including problem identification, analysis, and solution development
- Understand improvement techniques and processes, such as process mapping, root cause analysis, and continuous improvement methodologies
- Solve problems in business by applying appropriate problem-solving techniques and tools
- Contribute to the improvement of activities by identifying areas for improvement and implementing changes
Deliver a presentationReal unit · SFJ Awards
This unit develops learners' understanding of presentation delivery principles, including audience analysis, visual aids, and non-verbal communication. You'll prepare and deliver presentations professionally, considering legal and ethical requirements and adapting to audience feedback.
What you'll be able to do
- Understand the fundamental principles that underpin the effective delivery of presentations.
- Understand the key requirements for delivering presentations in a professional context.
- Prepare effectively to deliver a presentation, ensuring all necessary resources are available.
- Deliver a presentation in a clear, concise and engaging manner, adapting to audience feedback.
Develop a presentationReal unit · SFJ Awards
It teaches you to develop presentations by identifying target audiences, defining objectives, and structuring content. You'll apply appropriate visual aids and delivery techniques to communicate messages effectively.
What you'll be able to do
- Understand how to develop a presentation, including identifying the target audience, defining the objectives, and structuring the content.
- Develop a presentation, using appropriate visual aids and delivery techniques to engage the audience and convey the message effectively.
Develop working relationships with colleaguesReal unit · SFJ Awards
You'll understand the benefits of effective working relationships and develop skills to establish and maintain professional, respectful communication with colleagues. The unit includes identifying and resolving potential work-related difficulties.
What you'll be able to do
- Understand the benefits of working effectively with colleagues, including improved communication, collaboration and productivity.
- Establish positive working relationships with colleagues, building trust and rapport.
- Act in a professional and respectful manner when working with colleagues, demonstrating integrity and ethical behaviour.
- Communicate effectively with colleagues, using clear and concise language and active listening skills.
- Identify potential work-related difficulties and explore solutions collaboratively with colleagues, resolving conflicts and promoting a positive working environment.
Encourage innovationReal unit · SFJ Awards
This unit equips learners to identify innovation opportunities, generate and test ideas, and implement improvements within an organisation. You'll analyse benefits and risks associated with innovation to support organisational development.
What you'll be able to do
- Identify opportunities for innovation within a specific context or organisation
- Generate ideas for innovation and improvement, using appropriate techniques
- Test the feasibility and potential impact of ideas for innovation and improvement
- Implement innovative ideas and improvements effectively, following established procedures
Gather, analyse and interpret customer feedbackReal unit · SFJ Awards
This unit equips learners with knowledge and skills to gather, analyse, and interpret customer feedback. You'll plan feedback collection, apply data analysis techniques, and recommend improvements based on findings.
What you'll be able to do
- Understand how to gather, analyse and interpret customer feedback, including different methods of data collection and analysis.
- Plan the collection of customer feedback on customer service issues, selecting appropriate methods and ensuring ethical considerations are met.
- Gather customer feedback using a range of techniques, ensuring accuracy and completeness.
- Analyse and interpret customer feedback to identify trends and patterns, and recommend improvements to customer service.
Implement and maintain business continuity plans and processesReal unit · SFJ Awards
You'll explore the planning, implementation, and maintenance of business continuity plans and processes. The unit includes identifying risks, understanding plan components, and ensuring ongoing suitability to support organisational resilience and stakeholder interests.
What you'll be able to do
- Plan for the implementation of business continuity plans and processes, taking into account potential risks and disruptions
- Implement business continuity plans and processes effectively, ensuring minimal disruption to business operations
- Maintain the fitness for purpose of on-going business continuity plans and processes through regular review and updates
- Evaluate the effectiveness of implemented business continuity plans and processes
Implement changeReal unit · SFJ Awards
This unit covers the principles of change management and the practical skills to plan, implement, and evaluate change initiatives. You'll consider communication, resource allocation, and stakeholder engagement throughout the change process.
What you'll be able to do
- Understand the fundamental principles that underpin effective change management within an organisation.
- Plan the implementation of change initiatives, considering resources, timescales and potential barriers.
- Manage the implementation of a change plan, monitoring progress and adapting strategies as required.
- Evaluate the effectiveness of the implementation of change plans, measuring impact and identifying areas for improvement.
Know how to follow disciplinary proceduresReal unit · SFJ Awards
This unit provides learners with knowledge of organisational performance expectations and communication methods to assess misconduct or unsatisfactory performance. You'll understand informal and formal disciplinary procedures and their appropriate application.
What you'll be able to do
- Understand the performance expectations of an organisation, including standards of behaviour and conduct.
- Understand how to identify and use appropriate communication methods to assess potential cases of misconduct or unsatisfactory performance.
- Understand how to deal informally with cases of minor misconduct or unsatisfactory performance, providing guidance and support to employees.
- Understand how to follow an organisation’s formal disciplinary procedure, ensuring fairness and consistency in the application of sanctions.
Make effective decisionsReal unit · SFJ Awards
You'll develop the ability to identify decision-making situations, collect and analyse relevant information, and make informed decisions. The unit emphasises assessing impacts and urgency to select appropriate courses of action.
What you'll be able to do
- Identify situations and circumstances that require a decision to be made, considering potential impact and urgency
- Collect relevant information from various sources to inform decision-making, ensuring accuracy and reliability
- Analyse collected information using appropriate techniques to identify patterns, trends, and potential solutions
- Evaluate the potential consequences of different decision options, considering risks and benefits
- Make a well-reasoned decision based on the available information and analysis, justifying the chosen course of action
Manage conflict within a teamReal unit · SFJ Awards
You'll explore conflict management principles, including conflict resolution styles, negotiation techniques, and mediation. The unit develops skills to reduce conflict potential through effective communication and clear role definition, and to manage conflict within a team environment.
What you'll be able to do
- Understand the principles of conflict management, including conflict resolution styles, negotiation techniques, and mediation strategies
- Reduce the potential for conflict within a team by promoting effective communication, establishing clear roles and responsibilities, and fostering a positive team environment
- Deal with conflict within a team by facilitating constructive dialogue, mediating disputes, and implementing conflict resolution strategies
Manage individuals' development in the workplaceReal unit · SFJ Awards
You'll learn to conduct fair and objective performance appraisals and support individual learning and development needs. The unit emphasises providing constructive feedback and contributing to development plans within the workplace.
What you'll be able to do
- Carry out performance appraisals fairly and objectively, providing constructive feedback to individuals
- Support the learning and development of individual team members by identifying their needs and providing appropriate opportunities
- Contribute to the development of individual learning plans
- Monitor and evaluate the effectiveness of individual development activities
Manage individuals’ performanceReal unit · SFJ Awards
You'll understand causes and impacts of underperformance and relevant legislation. The unit develops skills to manage individual performance by providing constructive feedback, implementing improvement plans, and monitoring progress in the workplace.
What you'll be able to do
- Understand the causes and consequences of underperformance in the workplace, including its impact on individuals and the organisation.
- Understand the relevant legislation and organisational policies related to managing underperformance.
- Manage individuals' performance in the workplace, providing constructive feedback and support to improve performance.
- Implement performance improvement plans and monitor progress, taking appropriate action where necessary.
Manage knowledge in own area of responsibilityReal unit · SFJ Awards
This unit provides learners with an understanding of knowledge management processes within their area of responsibility. You'll develop, share, and evaluate knowledge to support organisational objectives and improve information flow.
What you'll be able to do
- Understand the existing knowledge management processes and systems in own area of responsibility
- Understand the importance of knowledge management in achieving organisational objectives
- Identify opportunities to develop knowledge within own area of responsibility
- Implement strategies to develop knowledge within own area of responsibility
- Share knowledge effectively with colleagues and stakeholders
- Use appropriate methods to share knowledge
- Monitor the effectiveness of knowledge management activities in own area of responsibility
- Evaluate the impact of knowledge management on organisational performance
Manage personal and professional developmentReal unit · SFJ Awards
This unit helps learners identify personal and professional development requirements and fulfil a development plan.
What you'll be able to do
- Identify personal and professional development requirements
- Fulfil a personal and professional development plan
- Maintain the relevance of a personal and professional development plan
Manage risk in own area of responsibilityReal unit · SFJ Awards
It teaches you to undertake risk evaluations within their area of responsibility by identifying hazards, analysing risks, and assessing existing controls. You'll implement measures to minimise risks and communicate findings to relevant stakeholders effectively.
What you'll be able to do
- Undertake a comprehensive risk evaluation for current and planned activities within own area of responsibility, identifying potential hazards and vulnerabilities.
- Minimise the impact and likelihood of potential risks occurring in own area of responsibility by implementing appropriate control measures.
- Communicate identified risks effectively to relevant stakeholders, ensuring they are aware of potential threats and mitigation strategies.
Manage team performanceReal unit · SFJ Awards
This unit focuses on understanding team performance management, the allocation of work, and effective communication within a team.
What you'll be able to do
- Understand the management of team performance
- Allocate and assure the quality of work
- Manage communications within a team
Negotiate in a business environmentReal unit · SFJ Awards
This unit covers the principles of negotiation within a business environment, including preparation and execution of negotiations. You'll develop skills in recognising negotiation styles, applying ethical behaviour, and practising active listening and compromise to achieve professional outcomes.
What you'll be able to do
- Understand the principles that underpin effective negotiation in a business context
- Understand the requirements for successful negotiation outcomes
- Prepare thoroughly for business negotiations, considering all relevant factors
- Carry out business negotiations in a professional and ethical manner, working towards mutually beneficial outcomes
Participate in a projectReal unit · SFJ Awards
You'll understand key project management stages, including planning, resource allocation, and risk management. The unit teaches you to support project delivery by contributing to tasks and communicating effectively within a team.
What you'll be able to do
- Understand how to manage a project, including project planning, resource allocation, and risk management.
- Support the delivery of a project by contributing to tasks, communicating effectively with team members, and adhering to project timelines.
Plan, allocate and monitor work of a teamReal unit · SFJ Awards
This unit teaches the skills needed to plan and allocate team work effectively.
What you'll be able to do
- Plan work for a team
- Allocate work across a team
- Manage team members to achieve team objectives
- Improve the performance of a team
Principles of businessReal unit · SFJ Awards
This unit covers understanding business markets, innovation, financial management, and budgeting.
What you'll be able to do
- Understand business markets
- Understand business innovation and growth
- Understand financial management
- Understand business budgeting
Principles of leadership and managementReal unit · SFJ Awards
This unit provides understanding of leadership styles, effective decision-making and roles in management.
What you'll be able to do
- Understand the principles of effective decision making
- Understand leadership styles and models
- Understand the role, functions and processes of management
- Understand performance measurement
Principles of people managementReal unit · SFJ Awards
This unit focuses on workforce planning, equality, diversity, and team building.
What you'll be able to do
- Understand the principles of workforce planning
- Understand equality, diversity and inclusion
- Understand team building and dynamics
- Understand performance management
Procure products and/or servicesReal unit · SFJ Awards
You'll learn to identify procurement needs, select suppliers based on price, quality, and reliability, and purchase products or services according to organisational procedures. The unit emphasises specifying quality standards and evaluating supplier performance.
What you'll be able to do
- Identify procurement requirements, considering factors such as quality, quantity, and delivery timescales.
- Select suitable suppliers based on factors such as price, reliability, and ethical considerations.
- Buy products and/or services in accordance with organisational procedures and legal requirements.
Promote equality, diversity and inclusion in the workplaceReal unit · SFJ Awards
You'll gain knowledge of organisational and personal aspects of equality, diversity, and inclusion in the workplace. The unit covers relevant policies and procedures and equips learners to support inclusive practices that promote respect and fairness.
What you'll be able to do
- Understand the organisational policies and procedures relating to equality, diversity and inclusion in the workplace
- Understand the organisational benefits of promoting equality, diversity and inclusion in the workplace
- Understand the personal impact of equality, diversity and inclusion on individuals in the workplace
- Understand the importance of treating everyone with respect and dignity
- Support equality, diversity and inclusion in all workplace activities
- Challenge discriminatory behaviour in the workplace
- Promote a culture of inclusivity in the workplace
Provide leadership and direction for own area of responsibilityReal unit · SFJ Awards
You'll assess their own leadership style and strengths, and develop skills to provide direction, set objectives, delegate tasks, and motivate within their area of responsibility. The unit also covers evaluating personal leadership performance.
What you'll be able to do
- Understand own leadership strengths
- Provide direction and set objectives in own area of responsibility
- Evaluate own leadership performance
Resolve customers’ complaintsReal unit · SFJ Awards
This unit provides learners with knowledge of monitoring and resolving customer complaints systematically. You'll understand organisational policies, gather relevant information, and handle complaints professionally to implement effective solutions and prevent recurrence.
What you'll be able to do
- Understand the processes involved in monitoring and resolving customer complaints effectively.
- Understand the importance of adhering to organisational policies and procedures when handling complaints.
- Deal with customer complaints in a professional, empathetic, and timely manner.
- Implement appropriate solutions to resolve customer complaints and prevent recurrence.
Resolve customers’ problemsReal unit · SFJ Awards
This unit focuses on monitoring and resolving customer problems effectively. You'll understand how to identify trends, apply efficient resolution techniques, and document outcomes to improve customer service and organisational processes.
What you'll be able to do
- Understand the importance of monitoring customers’ problems to identify trends and areas for improvement
- Understand the processes involved in resolving customers’ problems effectively and efficiently
- Deal with customers’ problems in a professional and empathetic manner, aiming for satisfactory resolutions
- Document customer problems and resolutions accurately for future reference and analysis
Support remote or virtual teamsReal unit · SFJ Awards
You'll assess the support needs of remote or virtual teams and provide appropriate resources, communication methods, and collabouration opportunities. The unit addresses individual and team requirements to facilitate effective remote working.
What you'll be able to do
- Assess the support needed by remote or virtual teams, taking into account individual needs and team objectives
- Support remote or virtual teams by providing appropriate resources, communication channels, and opportunities for collaboration
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Chair and lead meetingsCollaborate with other departmentsContribute to the development and implementation of an information systemContribute to the improvement of business performanceDeliver a presentationDevelop a presentationDevelop working relationships with colleaguesEncourage innovation
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
SFJ Awards Level 3 Certificate in Management Skills
- Develop, maintain and evaluate business continuity plans and arrangements
- Encourage innovation in your area of responsibility
- Encourage innovation in your organisation
- Identify and evaluate opportunities for innovation and improvement
- Make management decisions in a continuing airworthiness environment
- Negotiate agreements with partners in a food and drink business
Where this can lead
Knowledge Management Associate
Your journey in Knowledge Management starts here, but where it goes is really up to you. We'll give you the tools, the training, and the opportunities to build a truly impactful career.
See the whole journey →Opens the roleKnowledge Management AssociateOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleKnowledge Management CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleAssociate Knowledge AssistantOne of the jobs this qualification is a route intoSee the role →Opens the roleKnowledge Content CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleKnowledge Content AssociateOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleJunior Knowledge Sharing & Communities AssociateOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 15 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Develop, maintain and evaluate business continuity plans and arrangementsDevelop, maintain and evaluate business continuity plans and arrangementsEncourage innovation in your area of responsibilityEncourage innovation in your organisationIdentify and evaluate opportunities for innovation and improvementMake management decisions in a continuing airworthiness environmentNegotiate agreements with partners in a food and drink business
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
Learners will acquire skills to prepare for, chair, and follow up on meetings effectively. The unit includes creating agendas, managing discussions, facilitating decisions, and accurately recording minutes to ensure productive meetings.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for SFJ Awards Level 3 Certificate in Management Skills
32 units in this credential, in the order it lists them, awarded by SFJ Awards.
- Chair and lead meetings
- Collaborate with other departments
- Contribute to the development and implementation of an information system
- Contribute to the improvement of business performance
- Deliver a presentation
- Develop a presentation
and 26 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.