Chartered Institute of Credit Management · RQF Level 3
CICM Level 3 Diploma in Credit and Collections
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Guided learning154 hours
- Units in this qualification14
Awarded by Chartered Institute of Credit Management · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
Achieve a globally recognised Credit and Collections Qualification by the Chartered Institute of Credit Management.
These are the units Chartered Institute of Credit Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Accounting PrinciplesReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand fundamental accounting principles and their application
- Explain the reasons for keeping accurate and complete accounts
- Identify and describe the documents involved in financial transactions
- Understand how a trial balance is constructed and used
- Explain how adjustments are applied to prepare financial statements
- Identify the differences in financial reporting requirements for various sized companies
- Identify the differences in financial reporting requirements for non-incorporated traders
- Explain the principles of budgetary control within an organisation
- Assess business performance using financial statements and relevant ratios
Advanced Business Communications and Personal SkillsReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Develop positive and sustained relationships while dealing with a difficult topic
- Know a range of communication and negotiation skills which are in line with legal, regulatory and organisational requirements
- Build and maintain good working relationships within teams and with other business areas to achieve results
- Use effective personal skills to meet commitments and targets, and find time to improve working practices
- Reflect on business communications and personal skills over a period of time
Advanced CollectionsReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Organise collections work in accordance with legal, regulatory, and organisational requirements
- Manage collections work in accordance with legal, regulatory, and organisational requirements
- Understand the range of skills necessary to achieve successful collections outcomes
- Understand the tools necessary to achieve successful collections outcomes
- Apply the necessary skills and tools to achieve successful collections for their area of work in line with legal, regulatory and organisational requirements
- Manage relationships with customers during the collections process
- Carry out collections work for a range of customers, adhering to legal, regulatory, and industry frameworks
- Reflect on personal collections work and identify areas for professional development
Advanced EnforcementReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Know the role and responsibilities of enforcement agents within the legal and regulatory framework.
- Know the practical steps involved in the Taking Control of Goods procedure, ensuring compliance with relevant legislation.
- Deliver excellent customer care during enforcement work, demonstrating empathy and professionalism.
- Carry out enforcement work in line with all applicable legal, regulatory, and industry frameworks, ensuring ethical and compliant practices.
- Reflect critically on enforcement work they have carried out over a period of time, identifying areas for improvement and professional development.
Business EnvironmentReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the structure of the UK economy
- Understand the structure of business organisations
- Understand the factors influencing the operation of business organisations
- Understand how marketing concepts impact on business activity
- Understand the factors that impact on the competitive market
- Understand the macro-economic influences on the organisation
Business LawReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the basic principles and procedures of the English legal system
- Understand the main principles of English contractual law
- Understand the legislation governing the supply of goods and services in England and Wales
- Understand the principles of agency law
- Understand the principles governing bailor/bailee relationships
Consumer CollectionsReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Know the principles of consumer collections
- Know the legal, regulatory and industry frameworks which relate to consumer collections
- Understand how to obtain sufficient information to commence collections
- Carry out consumer collection contact
- Understand how to instigate action in response to continued non-payment
- Understand how to prepare for legal proceedings
- Understand how consumer collection processes are maintained
Consumer Credit ManagementReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role and effect of consumer credit within the business environment, including its impact on profitability and customer relationships.
- Understand the organisational requirements of credit management functions, including staffing, resources, and reporting structures.
- Understand the marketing and sale of a range of consumer credit products, including responsible lending practices and regulatory requirements.
- Understand how to assess and control risk associated with consumer credit, including credit scoring, affordability assessments, and fraud prevention.
- Understand different documents and systems used for consumer credit, including application forms, credit agreements, and credit reference agency reports.
- Understand collection and recovery methods used in consumer credit, including early arrears management, debt counselling, and legal action.
Credit Management _trade, export and consumer_Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role of credit management within the business environment
- Understand the organisational requirements of credit management functions
- Understand the impact of legislation on the credit function
- Understand how to assess and control risk
- Understand the different documents and systems used for trade, export and consumer credit
- Understand collection and recovery methods
Credit Risk ManagementReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the various credit risks faced by an organisation
- Describe how an organisation can effectively manage credit risk
- Explain the contribution of different stakeholders to the credit risk management process
- Carry out credit risk assessment work in compliance with legal, regulatory, and industry frameworks
- Reflect on personal credit risk assessment work and identify areas for improvement
Debt Recovery ManagementReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the various options available for the recovery of debt, including their advantages and disadvantages.
- Prepare thoroughly for selected debt recovery actions, ensuring all necessary documentation and information are readily available.
- Effectively manage debt recovery procedures, adhering to best practices and organisational policies.
- Oversee debt recovery work for a range of customers, ensuring compliance with all relevant legal, regulatory, and industry frameworks.
- Reflect critically on their oversight of debt recovery cases carried out over a period of time, identifying areas for improvement and professional development.
Export Credit ManagementReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role and effect of credit management within the global business environment
- Understand the organisational requirements of credit management functions
- Understand the impact of legislation and country culture on the credit function
- Understand how to assess and control risk
- Understand different documents and systems used for export credit
- Understand collection and recovery methods for export debt
Trade Credit ManagementReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role of credit management within the business environment, including its contribution to sales, profitability, and cash flow.
- Understand the organisational requirements of credit management functions, including staffing, resources, and reporting structures.
- Understand the impact of legislation on the credit function, including data protection, consumer rights, and debt recovery laws.
- Understand how to assess and control risk associated with trade credit, including credit scoring, credit limits, and security arrangements.
- Understand the different documents and systems used for trade credit, including credit application forms, invoices, and statements.
- Understand collection and recovery methods used in trade credit, including payment reminders, debt negotiation, and legal action.
Vulnerability SupportReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the concept of vulnerability in a customer service context
- Understand how to identify indicators of vulnerability in customers
- Understand how to accurately record instances of vulnerability
- Understand how to provide appropriate support to individuals in vulnerable circumstances
- Demonstrate effective communication techniques when interacting with customers in vulnerable circumstances
- Understand how to embed vulnerability awareness into routine working practices and organisational culture
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Action and enforce liability orders
- Assess Credit Risk and Means
- Collect Outstanding Payments
- Conduct the Levy
- Obtain and validate credit information to instigate debt collections Legacy
- Obtain information for credit risk or means assessment
- Recover Debt
Where this can lead
Credit Risk Manager
Ultimately, a career in credit risk at this level is about being a guardian of financial stability and a key enabler of sustainable growth. The path is challenging, but the impact is profound, and the opportunities for progression are genuinely exciting.
See the whole journey →Showing 6 roles, drawn from 205 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit introduces fundamental accounting principles and their application in preparing financial statements. Learners will understand accounting equations, accruals, matching concepts, double-entry bookkeeping, and differences in financial reporting across company sizes.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CICM Level 3 Diploma in Credit and Collections
14 units in this credential, in the order it lists them, awarded by Chartered Institute of Credit Management.
- Accounting Principles
- Advanced Business Communications and Personal Skills
- Advanced Collections
- Advanced Enforcement
- Business Environment
- Business Law
and 8 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.