Chartered Institute of Credit Management · RQF Level 2
CICM Level 2 Certificate in Credit and Collections
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits19
- Guided learning37 hours
- Units in this qualification10
Awarded by Chartered Institute of Credit Management · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
Achieve a globally recognised Credit and Collections Qualification by the Chartered Institute of Credit Management.
These are the units Chartered Institute of Credit Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Business Communications and Personal SkillsReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the personal skills and behaviours required for success in the workplace.
- Communicate effectively in the business environment.
- Use effective communication and personal skills to build good working relationships with colleagues and customers.
Commercial Telephone CollectionsReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the key attributes and skills that contribute to being a successful commercial telephone collector.
- Identify main customer types in a commercial context and understand the appropriate collection processes for each.
- Know the specific rules and regulations that govern commercial telephone collections work, ensuring compliance.
- Conduct commercial telephone collections calls in a professional and effective manner.
- Negotiate effectively during a collections call, aiming to reach mutually acceptable solutions while adhering to organisational policies.
- Reflect critically on the commercial collections calls they have carried out over a period of time, identifying areas for improvement and development.
Consumer CollectionsReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Know the fundamental principles underpinning consumer collections.
- Know the legal frameworks relevant to consumer collections activities.
- Know the regulatory frameworks relevant to consumer collections activities.
- Know the industry frameworks relevant to consumer collections activities.
- Understand how to gather sufficient information to effectively commence consumer collections processes.
- Conduct consumer collection contact in a professional and compliant manner.
- Understand how to instigate appropriate action in response to continued non-payment from consumers.
- Understand how to prepare documentation and information for potential legal proceedings related to consumer debt.
- Understand how effective consumer collection processes are maintained and improved within an organisation.
Consumer Credit ManagementReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role and impact of consumer credit within the broader business environment.
- Understand the organisational requirements for effectively managing credit management functions within a business.
- Understand the processes involved in marketing and selling a variety of consumer credit products.
- Understand how to effectively assess and control risks associated with consumer credit.
- Understand the purpose and use of different documents and systems used in consumer credit management.
- Understand various collection and recovery methods employed in consumer credit management.
Consumer Telephone CollectionsReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the key attributes and skills that contribute to being a successful consumer telephone collector.
- Effectively handle consumer collections calls with various main customer types, adapting communication styles as needed.
- Know the specific rules and regulations that govern consumer telephone collections work, ensuring compliance.
- Conduct consumer telephone collections calls in strict accordance with all applicable legal and organisational requirements.
- Negotiate effectively during a collections call, adhering to legal and organisational guidelines to reach mutually acceptable solutions.
- Reflect critically on the consumer collections calls they have carried out over a period of time, identifying areas for improvement and development.
Credit Control/CollectionsReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Know how the principles of credit and collections apply to their role within an organisation.
- Know the potential risks related to credit control and collections work.
- Work in a compliant manner, adhering to relevant regulations and guidelines.
- Ensure excellent service delivery in credit control and collections.
- Demonstrate effective credit control and collections practices based on reflective practice and experience.
Credit Management _trade, export and consumer_Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role of credit management within the business environment.
- Understand the organisational requirements of credit management functions.
- Understand the impact of legislation on the credit function.
- Understand how to assess and control risk in trade, export and consumer credit.
- Understand the different documents and systems used for trade, export and consumer credit.
- Understand collection and recovery methods used in credit management.
Export Credit ManagementReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role and effect of credit management within the global business environment, including its impact on profitability and risk.
- Understand the organisational requirements of credit management functions, including staffing, resources, and reporting structures.
- Understand the impact of legislation and country culture on the credit function, considering variations in legal frameworks and business practices.
- Understand how to assess and control risk in export credit management, including creditworthiness assessment and risk mitigation strategies.
- Understand different documents and systems used for export credit, including letters of credit, bills of exchange, and export credit insurance.
- Understand collection and recovery methods for export debt, including negotiation, legal action, and debt recovery agencies.
Taking Control of GoodsReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role of enforcement agents within the enforcement profession, including their powers, responsibilities, and ethical obligations.
- Understand the law relevant to enforcement agents, including legislation relating to debt recovery, trespass, and human rights.
- Understand the practice of taking control of goods, including the procedures for identifying, valuing, and securing assets.
- Understand the practice of removal and sale of goods, including the legal requirements for storage, advertising, and auctioning.
- Understand relevant aspects of customer care, including communication skills, conflict resolution, and complaint handling.
- Understand how to manage conflict situations, including techniques for de-escalation, negotiation, and personal safety.
Trade Credit ManagementReal unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role of trade credit management within the business environment.
- Understand the organisational requirements of credit management functions.
- Understand the impact of relevant legislation on the credit function within a business.
- Understand how to assess and control risk in trade credit management.
- Understand the different documents and systems used for trade credit management.
- Understand collection and recovery methods used in trade credit management.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Collect Outstanding Payments
- Conduct the Levy
- Realise the value of assets
- Taking control of goods process
Where this can lead
Credit Controller
Your journey as a Credit Controller is just the beginning. With dedication, continuous learning, and a proactive approach, you can build a truly impactful and rewarding career in finance. We're here to support you every step of the way, helping you unlock your full potential.
See the whole journey →Showing 6 roles, drawn from 115 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will explore personal skills and behaviours essential for workplace success alongside effective business communication techniques. The unit enables learners to apply these skills to build positive relationships with colleagues and customers.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CICM Level 2 Certificate in Credit and Collections
10 units in this credential, in the order it lists them, awarded by Chartered Institute of Credit Management.
- Business Communications and Personal Skills
- Commercial Telephone Collections
- Consumer Collections
- Consumer Credit Management
- Consumer Telephone Collections
- Credit Control/Collections
and 4 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.