How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Institute of Credit Management has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Institute of Credit Management awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Institute of Credit Management.
Achieve a globally recognised Credit and Collections Qualification by the Chartered Institute of Credit Management.
These are the units Chartered Institute of Credit Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Institute of Credit Management. It does the teaching and the mapping. Chartered Institute of Credit Management sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Business Communications and Personal Skills Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the personal skills and behaviours required for success in the workplace.
- Communicate effectively in the business environment.
- Use effective communication and personal skills to build good working relationships with colleagues and customers.
Commercial Telephone Collections Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the key attributes and skills that contribute to being a successful commercial telephone collector.
- Identify main customer types in a commercial context and understand the appropriate collection processes for each.
- Know the specific rules and regulations that govern commercial telephone collections work, ensuring compliance.
- Conduct commercial telephone collections calls in a professional and effective manner.
- Negotiate effectively during a collections call, aiming to reach mutually acceptable solutions while adhering to organisational policies.
- Reflect critically on the commercial collections calls they have carried out over a period of time, identifying areas for improvement and development.
Consumer Collections Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Know the fundamental principles underpinning consumer collections.
- Know the legal frameworks relevant to consumer collections activities.
- Know the regulatory frameworks relevant to consumer collections activities.
- Know the industry frameworks relevant to consumer collections activities.
- Understand how to gather sufficient information to effectively commence consumer collections processes.
- Conduct consumer collection contact in a professional and compliant manner.
- Understand how to instigate appropriate action in response to continued non-payment from consumers.
- Understand how to prepare documentation and information for potential legal proceedings related to consumer debt.
- Understand how effective consumer collection processes are maintained and improved within an organisation.
Consumer Credit Management Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role and impact of consumer credit within the broader business environment.
- Understand the organisational requirements for effectively managing credit management functions within a business.
- Understand the processes involved in marketing and selling a variety of consumer credit products.
- Understand how to effectively assess and control risks associated with consumer credit.
- Understand the purpose and use of different documents and systems used in consumer credit management.
- Understand various collection and recovery methods employed in consumer credit management.
Consumer Telephone Collections Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the key attributes and skills that contribute to being a successful consumer telephone collector.
- Effectively handle consumer collections calls with various main customer types, adapting communication styles as needed.
- Know the specific rules and regulations that govern consumer telephone collections work, ensuring compliance.
- Conduct consumer telephone collections calls in strict accordance with all applicable legal and organisational requirements.
- Negotiate effectively during a collections call, adhering to legal and organisational guidelines to reach mutually acceptable solutions.
- Reflect critically on the consumer collections calls they have carried out over a period of time, identifying areas for improvement and development.
Credit Control/Collections Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Know how the principles of credit and collections apply to their role within an organisation.
- Know the potential risks related to credit control and collections work.
- Work in a compliant manner, adhering to relevant regulations and guidelines.
- Ensure excellent service delivery in credit control and collections.
- Demonstrate effective credit control and collections practices based on reflective practice and experience.
Credit Management _trade, export and consumer_ Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role of credit management within the business environment.
- Understand the organisational requirements of credit management functions.
- Understand the impact of legislation on the credit function.
- Understand how to assess and control risk in trade, export and consumer credit.
- Understand the different documents and systems used for trade, export and consumer credit.
- Understand collection and recovery methods used in credit management.
Export Credit Management Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role and effect of credit management within the global business environment, including its impact on profitability and risk.
- Understand the organisational requirements of credit management functions, including staffing, resources, and reporting structures.
- Understand the impact of legislation and country culture on the credit function, considering variations in legal frameworks and business practices.
- Understand how to assess and control risk in export credit management, including creditworthiness assessment and risk mitigation strategies.
- Understand different documents and systems used for export credit, including letters of credit, bills of exchange, and export credit insurance.
- Understand collection and recovery methods for export debt, including negotiation, legal action, and debt recovery agencies.
Taking Control of Goods Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role of enforcement agents within the enforcement profession, including their powers, responsibilities, and ethical obligations.
- Understand the law relevant to enforcement agents, including legislation relating to debt recovery, trespass, and human rights.
- Understand the practice of taking control of goods, including the procedures for identifying, valuing, and securing assets.
- Understand the practice of removal and sale of goods, including the legal requirements for storage, advertising, and auctioning.
- Understand relevant aspects of customer care, including communication skills, conflict resolution, and complaint handling.
- Understand how to manage conflict situations, including techniques for de-escalation, negotiation, and personal safety.
Trade Credit Management Real unit · Chartered Institute of Credit Management
What you'll be able to do
- Understand the role of trade credit management within the business environment.
- Understand the organisational requirements of credit management functions.
- Understand the impact of relevant legislation on the credit function within a business.
- Understand how to assess and control risk in trade credit management.
- Understand the different documents and systems used for trade credit management.
- Understand collection and recovery methods used in trade credit management.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Collect Outstanding Payments
- Standard
Conduct the Levy
- Standard
Realise the value of assets
- Standard
Taking control of goods process
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 2 records
- 1 record
- 1 record
- 1 record
- 3 records
Showing 6 roles, drawn from 93 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Credit Controller
This work can lead to managing a credit control team, or into a credit manager role with more say over credit policy.
See the whole journeyThe credits, and who awards them
Level 2 credits are regulated, and they are awarded by Chartered Institute of Credit Management rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Business Communications and Personal SkillsCommercial Telephone CollectionsConsumer CollectionsConsumer Credit ManagementConsumer Telephone CollectionsCredit Control/CollectionsCredit Management _trade, export and consumer_Export Credit Management
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Lead it Apply
“Consumer Credit Management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Collect Outstanding Payments
- Conduct the Levy
- Realise the value of assets
- Taking control of goods process
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Business Communications and Personal Skills, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will explore personal skills and behaviours essential for workplace success alongside effective business communication techniques. The unit enables learners to apply these skills to build positive relationships with colleagues and customers.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CICM Level 2 Diploma in Credit and Collections
10 units in this credential, in the order it lists them, awarded by Chartered Institute of Credit Management.
- Business Communications and Personal Skills
- Commercial Telephone Collections
- Consumer Collections
- Consumer Credit Management
- Consumer Telephone Collections
- Credit Control/Collections
and 4 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.