UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer City & Guilds Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and City & Guilds Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from City & Guilds Limited.

More on studying for a qualification

01What it is

ILM strives to be the gold standard for coaching and mentoring best practice and we continue to be the only organisation in the UK that combines the practical application of professional competency with the rigour of regulated qualifications.

These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with City & Guilds Limited. It does the teaching and the mapping. City & Guilds Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

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02The units

What each unit actually teaches you to do

Reflecting on Coaching Skills within an Organisational Context Real unit · City & Guilds Limited
It teaches you to critically reflect on their coaching skills by evaluating effectiveness, identifying strengths and areas for improvement, and using feedback to develop a personal development plan for coaching within an organisational context.

What you'll be able to do

  • Review the effectiveness of their coaching practice, identifying strengths and areas for improvement.
  • Plan for their own development in coaching, setting realistic and achievable goals.
Reflecting on Mentoring Skills within an Organisational Context Real unit · City & Guilds Limited
This unit supports learners in critically reflecting on their mentoring skills by evaluating effectiveness, identifying strengths and development needs, and creating a SMART development plan to improve mentoring practice within an organisational context.

What you'll be able to do

  • Review the effectiveness of their mentoring practice, identifying strengths and areas for development.
  • Plan for their own development in mentoring, setting realistic and achievable goals.
Understanding Good Practice in Coaching within an Organisational Context Real unit · City & Guilds Limited
You'll gain a comprehensive understanding of good coaching practice, including effective techniques, ethical contracting, and the coaching process. The unit highlights the importance of recording, reflection, and supervision to support coaching within the workplace.

What you'll be able to do

  • Understand effective coaching within an organisational context.
  • Understand the importance of effective and ethical contracting in coaching.
  • Understand the process of effective coaching within their own workplace.
  • Understand the role of recording, reflection and supervision in coaching within their own practice or other contexts.
Understanding Good Practice in Mentoring within an Organisational Context Real unit · City & Guilds Limited
You'll explore good mentoring practice, including the purpose and benefits of mentoring, ethical contracting, and the mentoring process. The unit also covers the role of recording, reflection, and supervision to support effective mentoring in the workplace.

What you'll be able to do

  • Understand the principles of effective mentoring within an organisational context, including its benefits and limitations.
  • Understand the importance of effective and ethical contracting in mentoring, including setting boundaries and expectations.
  • Understand the process of effective mentoring within their own workplace, including the stages of the mentoring relationship.
  • Understand the role of recording, reflection and supervision in mentoring within their own practice or other contexts, and how these contribute to continuous improvement.
Undertaking an Extended Period of Coaching within an Organisational Context Real unit · City & Guilds Limited
It teaches you to plan, organise, and deliver an extended period of coaching, including developing coaching plans, assessing individual needs, and maintaining records. You'll demonstrate reflective practice to support ongoing coaching effectiveness.

What you'll be able to do

  • Plan and organise a minimum of 12 hours of effective coaching with a maximum of two individuals, ensuring appropriate preparation and scheduling.
  • Undertake and record a minimum of 12 hours of effective coaching with a maximum of two individuals, documenting the coaching activities and outcomes.
  • Gather evidence of ongoing review of their own coaching practice, demonstrating reflective practice and continuous improvement.
Undertaking an Extended Period of Mentoring within an Organisational Context Real unit · City & Guilds Limited
You'll learn to plan, organise, and undertake an extended period of mentoring, including preparing plans, managing sessions, and documenting activities. The unit emphasises reflective practice to ensure continuous improvement in mentoring.

What you'll be able to do

  • Plan and organise a minimum of 12 hours of effective mentoring with a maximum of two individuals, ensuring appropriate preparation and scheduling.
  • Undertake and record a minimum of 12 hours of effective mentoring with a maximum of two individuals, documenting the mentoring activities and outcomes.
  • Gather evidence of ongoing review of their own mentoring practice, demonstrating reflective practice and continuous improvement.
03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Develop and apply ethical practice to coaching and mentoring

    Standard

  • Develop as a reflective coach or mentor

    Standard
04The credits

The credits, and who awards them

Level 3 credits are regulated, and they are awarded by City & Guilds Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Reflecting on Coaching Skills within an Organisational ContextReflecting on Mentoring Skills within an Organisational ContextUnderstanding Good Practice in Coaching within an Organisational ContextUnderstanding Good Practice in Mentoring within an Organisational ContextUndertaking an Extended Period of Coaching within an Organisational ContextUndertaking an Extended Period of Mentoring within an Organisational Context

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach You have to tell the team what “Reflecting on Coaching Skills within an Organisational Context” means for them next month. Say it to me now, the way you would say it to them.
You The new process goes live on the 3rd and full training will be provided.
The Coach That is the announcement. Now try the one that starts with the bit they are going to hate, and we will see which you would rather receive.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Lead it Apply

    “Reflecting on Coaching Skills within an Organisational Context” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Reflecting on Coaching Skills within an Organisational Context, one of this qualification's own units.

Reflecting on Coaching Skills within an Organisational Context Level 3

Applied to your own work

This unit enables learners to critically reflect on their coaching skills by evaluating effectiveness, identifying strengths and areas for improvement, and using feedback to develop a personal development plan for coaching within an organisational context.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

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Your Plan Illustration

Built for City & Guilds Level 3 Certificate in Effective Coaching and Mentoring

6 units in this credential, in the order it lists them, awarded by City & Guilds Limited.

  1. Reflecting on Coaching Skills within an Organisational Context
  2. Reflecting on Mentoring Skills within an Organisational Context
  3. Understanding Good Practice in Coaching within an Organisational Context
  4. Understanding Good Practice in Mentoring within an Organisational Context
  5. Undertaking an Extended Period of Coaching within an Organisational Context
  6. Undertaking an Extended Period of Mentoring within an Organisational Context
These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.