How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.
A flexible approach to study is offered by this Level 2 Award, using vocational units in business, administration, finance and law, alongside employability and learning skills. It gives learners the underpinning skills and knowledge needed for progression in the business, administration and finance sector. Units include business ethics, communication skills, and data protection.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Applying for a Job Real unit · OCN London
What you'll be able to do
- Know the different methods used to apply for jobs
- Know the information required when applying for jobs
- Prepare a job application, ensuring all required information is included
- Present a job application in a professional manner
Business Ethics Real unit · OCN London
What you'll be able to do
- Understand the difference between business values, such as profit maximisation and efficiency, and ethical values, such as fairness, honesty, and social responsibility.
- Understand current ethical issues in business, such as environmental sustainability, data privacy, and labour practices.
- Design an ethical policy for a chosen business, considering the company's mission, values, and stakeholders.
Career Planning Real unit · OCN London
What you'll be able to do
- Investigate a range of career options within a chosen field
- Assess the suitability of different career options based on personal skills and interests
- Plan specific steps to achieve a career-related goal
- Know about different routes for career progression within a chosen field
Collaborative Working Using Digital Technology Real unit · OCN London
What you'll be able to do
- Prepare collaborative technologies for use in accordance with organisational procedures.
- Set up collaborative technologies to meet the needs of the task.
- Use collaborative technology safely, adhering to security protocols.
- Initiate tasks using collaborative technologies, clearly defining objectives and expected outcomes.
- Contribute effectively to tasks using collaborative technologies, sharing information and ideas constructively.
- Value contributions from others in tasks using collaborative technologies, demonstrating respect and consideration for diverse perspectives.
Communication Skills for Business Real unit · OCN London
What you'll be able to do
- Compose and write a formal letter, adhering to accepted conventions and protocols.
- Communicate effectively on the telephone, using appropriate language and tone.
- Actively participate in a meeting, contributing constructively to discussions.
Creating and Publishing Websites Real unit · OCN London
What you'll be able to do
- Use appropriate structures and styles when creating websites
- Use website software tools effectively to prepare content for websites
- Publish websites using appropriate methods and technologies
Data Protection and Confidentiality in a Working Environment Real unit · OCN London
What you'll be able to do
- Understand the importance of data protection in a working environment.
- Understand the importance of confidentiality in a working environment.
- Ensure the confidentiality of an individual’s information in the workplace.
- Know methods of transmitting sensitive information securely.
- Know methods of receiving sensitive information securely.
- Understand that information varies in its level of importance.
- Understand the importance of secure storage systems for data.
- Understand the importance of secure methods of recording data.
Databases Real unit · OCN London
What you'll be able to do
- Create non-relational database tables
- Modify existing non-relational database tables
- Enter structured information into a database
- Edit structured information within a database
- Organise structured information within a database
- Use database software tools to run queries
- Use database software tools to produce reports
Developing a Marketing Plan Real unit · OCN London
What you'll be able to do
- Understand the nature of competition in the marketplace, including identifying key competitors and their strategies.
- Understand the importance of the SWOT (Strengths, Weaknesses, Opportunities, Threats) process in developing a marketing plan for a product or service.
- Understand the PEST (Political, Economic, Social, Technological) analysis process in relation to a particular product or service and its market.
Digital Content Creation – Audio and Video Real unit · OCN London
What you'll be able to do
- Design a digital publication that incorporates audio and video content, such as an electronic document, web page, blog, social media page, and online survey
- Input audio and video material elements within a rich media publication design
- Format and produce a rich media digital publication
Digital Content Creation – Text and Image Real unit · OCN London
What you'll be able to do
- Design a digital publication that effectively incorporates text and images to achieve a specific purpose.
- Input text accurately and efficiently into a digital publication.
- Combine text with other digital media, such as images, within a publication design, ensuring visual coherence.
- Edit text and images within a digital publication to improve clarity, accuracy, and impact.
- Format a digital publication to enhance readability and visual appeal, using appropriate styles and layouts.
- Produce a digital publication to a professional standard, ready for distribution or publication.
Double-Entry Accounts Real unit · OCN London
What you'll be able to do
- Enter financial transactions accurately into the appropriate separate accounts, using double-entry bookkeeping principles.
- Balance accounts correctly, ensuring that debits and credits are equal.
- Produce a trial balance from the final balances of accounts, demonstrating an understanding of its purpose.
- Understand the limitations of a Trial Balance as a means of identifying all accounting errors.
Effectiveness at Work Real unit · OCN London
What you'll be able to do
- Know about behaviours that contribute to effectiveness at work
- Demonstrate effective working practices in a given task or activity
- Evaluate own performance and identify areas for improvement
- Identify ways to improve own practice based on evaluation
Environmental Issues Real unit · OCN London
What you'll be able to do
- Know the various ways in which human activities can affect the environment, both positively and negatively.
- Understand the specific actions that individuals and organisations can take to benefit the environment and promote sustainability.
- Know different ways to reduce their personal and professional carbon footprint and contribute to a more sustainable future.
Ethical and Political Issues Relating to Land-Based Activities Real unit · OCN London
What you'll be able to do
- Identify an ethical or political issue relating to horticulture
- Identify an ethical or political issue relating to environmental conservation
- Identify an ethical or political issue relating to animal care
- Research the identified issue
- Present key arguments or aspects of the differing views researched
- Explain own views in relation to the issue
Exploring Careers in the Green Industries Real unit · OCN London
What you'll be able to do
- Know about the different green industries that offer career opportunities, including their scope and activities.
- Understand the range of employment opportunities available in green industries, including job roles, skills requirements and career pathways.
Finance in a Business Context Real unit · OCN London
What you'll be able to do
- Understand key costs and expenditure for businesses, including fixed costs, variable costs, and overheads.
- Understand the importance of key financial records needed to manage finance effectively in a business context, such as invoices, receipts, and bank statements.
- Understand why managing cash flow is important to businesses, including the consequences of poor cash flow management.
- Produce and use financial documents, such as budgets and cash flow forecasts, to support business decision-making.
Global Warming and Climate Change Real unit · OCN London
What you'll be able to do
- Understand the meaning of the terms ‘global warming’ and ‘climate change’.
- Understand the various causes of global warming and climate change, including human and natural factors.
- Understand the impact of global warming and climate change on the environment, including specific examples.
- Know about local, national and international actions being taken to address climate change.
- Understand how to reduce personal impact on climate change through changes in behaviour and consumption.
Health and Safety in the Workplace Real unit · OCN London
What you'll be able to do
- Understand roles and responsibilities for health, safety and welfare in the workplace.
- Understand how risk assessments contribute to health and safety in the workplace.
- Understand how to identify and control the risks from common workplace hazards.
- Know the procedures for responding to accidents and incidents in the workplace.
IT Communication Fundamentals in the Workplace Real unit · OCN London
What you'll be able to do
- Select and use a variety of sources of information to meet specific needs
- Search for, select and use internet-based information and evaluate its fitness for purpose
- Select and use IT tools to communicate safely, responsibly and effectively with others
IT Software Fundamentals in the Workplace Real unit · OCN London
What you'll be able to do
- Select appropriate software applications to meet specific needs
- Use appropriate software applications to solve problems effectively
- Enter different types of information accurately and efficiently
- Format information appropriately to suit its meaning and purpose
- Present information in a way that is fit for purpose
- Present information in a way that is suitable for the intended audience
- Evaluate the selection of IT tools and facilities used to present information
- Evaluate the use of IT tools and facilities used to present information
Improving Personal Productivity Real unit · OCN London
What you'll be able to do
- Plan the use of digital software to improve productivity
- Use digital systems efficiently to complete planned tasks
- Use digital software efficiently to complete planned tasks
- Review the selection and use of digital tools to make improvements in productivity
Improving own Learning and Performance Real unit · OCN London
What you'll be able to do
- Understand different learning styles and methods.
- Relate different learning styles and methods to own learning preferences.
- Use own strengths, aptitudes and skills to identify realistic learning targets.
- Make informed decisions about how to achieve learning targets effectively.
- Review own performance against learning targets and identify areas for improvement.
Interview Skills Real unit · OCN London
What you'll be able to do
- Present oneself effectively for an interview situation
- Demonstrate appropriate behaviour and communication skills during an interview
- Actively take part in an interview, responding to questions and providing relevant information
- Review own performance in an interview to identify strengths and weaknesses
- Improve own performance in future interviews
Introduction to Business Planning Real unit · OCN London
What you'll be able to do
- Understand the importance of effective business planning
- Understand how strategies are developed from objectives
- Understand the importance of evaluation to effective business planning
Introduction to Criminal Law Real unit · OCN London
What you'll be able to do
- Understand the key elements of a crime
- Understand the main fatal and nonfatal offences against the person
- Understand the main property offences
Introduction to Economics Real unit · OCN London
What you'll be able to do
- Understand the fundamental nature and scope of economics as a social science
- Understand how to interpret and utilise production possibility curves to analyse economic choices
- Understand the different factors of production, including land, labour, capital, and enterprise
- Understand the key aspects of different economic systems, such as market economies, command economies, and mixed economies
- Understand the Law of Diminishing Returns and its implications for production and resource allocation
Introduction to Marketing Real unit · OCN London
What you'll be able to do
- Understand the role of marketing within a business and its contribution to organisational success
Introduction to Sustainability Real unit · OCN London
What you'll be able to do
- Understand the basic concepts of sustainability, including its definition, principles, and goals.
- Understand the importance of natural resources for human well-being and economic development.
- Understand key challenges to sustainability in the world, such as climate change, resource depletion, and social inequality.
Introduction to Human Resources Real unit · OCN London
What you'll be able to do
- Understand the objectives of the human resources function within a workplace organisation
- Understand the importance of effective recruitment strategies and processes
- Understand the various tools and techniques used for effective planning and management of a workforce
- Understand the importance of equal opportunities and valuing diversity in the workplace, and the legal framework surrounding these issues
Introduction to Law in the United Kingdom Real unit · OCN London
What you'll be able to do
- Understand the structure and jurisdiction of courts within the UK legal system.
- Understand the roles and responsibilities of personnel working within the UK legal system.
- Understand the sources of legal advice and the processes involved in obtaining it in the UK.
- Understand key legal processes operating within the UK.
- Understand the alternatives to taking matters to court in the UK, such as mediation and arbitration.
- Know about potential career progression routes relevant to UK legal and related professions.
Introduction to Self- Employment Real unit · OCN London
What you'll be able to do
- Know about the key aspects of self-employment in a given sector
- Recognise the characteristics of successful self-employed people
- Understand how to manage income and expenditure as a self-employed person
- Know the legal and ethical responsibilities of a self-employed person
- Know about the key steps involved in planning for self-employment
- Understand the types of support available to people considering self-employment, including financial, mentoring, and training opportunities
Investigate an Environmental Issue Real unit · OCN London
What you'll be able to do
- Understand sources relating to an environmental issue
- Understand the causes of the environmental issue
- Explain how the environmental issue impacts on the environment
- Understand the ways the environmental issue is being addressed
- Understand the ways the environmental issue could be addressed
Learning from Work Placement Real unit · OCN London
What you'll be able to do
- Reflect on what was learnt during a work placement experience
- Assess own performance during a work placement, identifying areas of strength and areas for development
- Use learning from a work placement to set realistic and achievable career-related goals
- Identify how the work placement has influenced career aspirations
Online Business Activities Real unit · OCN London
What you'll be able to do
- Understand the different types of online business activities, including e-commerce, online marketing, and social media engagement.
- Understand the issues related to online businesses, such as security, data protection, and legal compliance.
- Understand the impact of an online business presence on brand reputation, customer engagement, and market reach.
Practical Presentation Skills Real unit · OCN London
What you'll be able to do
- Understand the key skills involved in preparing effective presentations
- Understand the key skills involved in delivering engaging presentations
- Use different visual aids effectively to enhance presentations
- Use different delivery styles to suit the audience and purpose of the presentation
- Plan a presentation, considering the audience, purpose, and key messages
- Deliver a presentation confidently and effectively
- Assess own performance after delivering a presentation
- Identify areas for improvement in future presentations
Preparing for Work Placement Real unit · OCN London
What you'll be able to do
- Know about the company or organisation where work placement is planned, demonstrating an understanding of its structure, operations, and culture.
- Know about a work placement, including its purpose, benefits, and potential challenges.
- Know what the company or organisation expects of the learner during work placement, including responsibilities, conduct, and performance standards.
- Set targets relating to work placement, ensuring they are specific, measurable, achievable, relevant, and time-bound (SMART).
Preparing for an Interview Real unit · OCN London
What you'll be able to do
- Collate information required in preparing for an interview, ensuring all relevant details are gathered and organised effectively.
- Understand the information required in preparing for an interview, demonstrating a clear grasp of the necessary background and context.
- Prepare questions to ask an interviewer, ensuring they are relevant, insightful, and demonstrate engagement.
- Prepare answers to interview questions, demonstrating a clear understanding of the questions and providing concise and relevant responses.
Programming Fundamentals Real unit · OCN London
What you'll be able to do
- Use the different data types provided by the programming language, including integers, floating-point numbers, strings, and Booleans.
- Use assignment statements to calculate results from expressions using basic mathematical functions, such as addition, subtraction, multiplication, and division.
- Use selection commands, such as if-then-else statements, to control the flow of execution based on conditions.
- Use loops, such as for loops and while loops, to repeat a block of code multiple times.
- Use subroutines to organise code into reusable modules.
- Use functions to perform specific tasks and return values.
- Use arrays to store and manipulate collections of data.
- Use logical operators AND, OR and NOT to combine and negate conditions.
- Read from and write to data files to persist data between program executions.
- Debug a program to identify and fix errors.
Project in Sustainability Real unit · OCN London
What you'll be able to do
- Plan a project effectively to promote sustainability in a chosen environment, setting clear goals and objectives.
- Undertake a sustainability project, implementing planned actions and monitoring progress.
- Present the results of a sustainability project in a clear and concise manner, highlighting key findings and achievements.
- Reflect on the sustainability project, evaluating its effectiveness and identifying areas for improvement.
Searching for a Job Real unit · OCN London
What you'll be able to do
- Know about sources of information about job vacancies, including online job boards, recruitment agencies, and company websites.
- Use information about jobs to identify suitable vacancies, matching skills and interests to job requirements and company culture.
Sole Trader Final Accounts Real unit · OCN London
What you'll be able to do
- Differentiate between Sales accounts and Purchase accounts in accounting records
- Produce a profit and loss account, incorporating adjustments from a given trial balance, and accurately calculate net profit for a sole trader
- Produce a balance sheet for a Sole Trader, presenting assets, liabilities, and equity in the correct format
Solve Business Problems Real unit · OCN London
What you'll be able to do
- Recognise business problems and identify their underlying causes.
- Know a range of techniques that can be used for solving business problems.
- Plan a solution to a specific business problem, considering relevant factors.
- Carry out a planned solution to a business problem effectively.
- Review the effectiveness of a solution to a business problem and identify areas for improvement.
Solving Work-Related Problems Real unit · OCN London
What you'll be able to do
- Understand the types of problems that can arise in the workplace.
- Access and utilise appropriate sources of help for resolving workplace problems.
- Understand different methods for solving problems in the workplace.
- Apply appropriate strategies to effectively solve workplace problems.
Spreadsheets Real unit · OCN London
What you'll be able to do
- Know different uses and applications for spreadsheets in a professional context.
- Use appropriate formatting techniques to accurately enter data into a spreadsheet.
- Use multiple worksheets within a spreadsheet to organise and manage data effectively.
- Use formulae in a spreadsheet to calculate data and perform calculations accurately.
- Present data in graphical form using appropriate chart types.
- Sort and manage data within a spreadsheet to analyse and interpret information.
- Print a spreadsheet ensuring it is clear, well-formatted and fit for purpose.
Statistics and Probability Real unit · OCN London
What you'll be able to do
- Understand the issues around data collection, including bias, accuracy, and ethical considerations
- Collate data from various sources, ensuring data integrity and consistency
- Draw and interpret charts or graphs from tables of data, including bar charts, pie charts, and line graphs
- Calculate and interpret averages (mean, median, mode) and spread (range, standard deviation) for ungrouped data
Supporting Sustainability in an Office Environment Real unit · OCN London
What you'll be able to do
- Describe how to support sustainability and efficiency in an office environment, including relevant policies and procedures
- Support sustainability in an office environment by implementing energy-saving and waste-reduction measures
Sustainability Issues in Industry Real unit · OCN London
What you'll be able to do
- Understand the key sustainability issues relevant to a chosen sector or industry, including environmental and social considerations.
- Know how sustainability practices can be improved within a specific sector or industry to minimise negative impacts and maximise positive contributions.
Teambuilding Skills Real unit · OCN London
What you'll be able to do
- Understand the key characteristics of an effective team leader.
- Know about different leadership skills and styles and their impact on team performance.
- Understand the different roles and personalities within a team and how they contribute to team dynamics.
- Set clear and measurable objectives for the team to achieve.
The Marketing Environment Real unit · OCN London
What you'll be able to do
- Understand the core principles of marketing and their application in business contexts
- Understand the term ‘marketing mix’ and its components (product, price, place, promotion)
- Understand the impact of the marketplace and external factors on an organisation's marketing activities
- Understand the main features of buyer behaviour and the factors influencing purchasing decisions
The Role of an Administrator Real unit · OCN London
What you'll be able to do
- Understand the role of an administrator within an office environment, including their responsibilities and importance to the organisation.
- Carry out a range of administrative tasks efficiently and effectively, demonstrating competence in required skills.
- Understand key administrative duties, including record keeping, communication, and customer service.
- Understand the importance of maintaining confidentiality of information and adhering to data protection regulations.
Time Management Real unit · OCN London
What you'll be able to do
- Know what constitutes effective time management in a professional context.
- Understand why it is important to manage their time effectively in the workplace.
- Demonstrate practical time-management skills during the working day.
- Assess how well they are managing their time and identify areas for improvement.
Understand the Legal Context of Business Real unit · OCN London
What you'll be able to do
- Understand the legal framework within which businesses operate
- Understand the principles of business governance
- Understand how contract law affects a business
- Understand the requirements of contract law
Understanding Opportunities in Work- based Learning and Apprenticeships Real unit · OCN London
What you'll be able to do
- Understand the purpose of work-based learning and apprenticeships within the engineering sector.
- Understand how work-based learning and apprenticeship opportunities can benefit own learning and development, including career progression.
Understanding Young People, Law and Order Real unit · OCN London
What you'll be able to do
- Understand why young people become involved in crime
- Understand the consequences of crime on different people
- Know about the Criminal/Youth Justice System
- Know about custodial and alternative forms of sentences
- Understand the roles of local agencies
Understanding the External Environment for Business Real unit · OCN London
What you'll be able to do
- Understand how external economic factors affect businesses
- Understand the political and legal factors which affect businesses
- Understand how businesses are influenced by social factors
- Understand how technological progress and developments can impact on businesses
Word Processing Real unit · OCN London
What you'll be able to do
- Enter, edit and combine text and other information, such as images and tables, in word processed documents.
- Structure information logically within word processed documents using headings, paragraphs, and lists.
- Use word processing software tools to format and present documents to meet specific requirements, including font styles, spacing, and layout.
Working in a Team Real unit · OCN London
What you'll be able to do
- Understand the advantages and disadvantages of having a team complete a task, considering factors such as efficiency and conflict.
- Understand the behaviours needed for effective teamwork, including communication, collaboration, and conflict resolution.
- Recognise the strengths, skills and experiences of team members to optimise team performance.
- Agree roles and responsibilities within the team in relation to a given task, ensuring clear accountability.
- Work positively as a member of a team, contributing to a supportive and productive environment.
- Reflect on the performance of a team, identifying areas for improvement and learning.
Working with Colleagues Real unit · OCN London
What you'll be able to do
- Explain how people in the workplace depend on one another to achieve common goals
- Describe how an individual’s behaviour affects other people at work, both positively and negatively
- Demonstrate positive behaviours that promote effective working with others in a team environment
Free, by email
Is this the right qualification for you?
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The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 2 records
- 1 record
Showing 6 roles, drawn from 10 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Associate Data Protection Assistant
This work can lead to roles such as Senior Data Protection Analyst or Lead Data Protection Specialist, taking on more complex privacy work and eventually managing a team.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Applying for a JobBusiness EthicsCareer PlanningCollaborative Working Using Digital TechnologyCommunication Skills for BusinessCreating and Publishing WebsitesData Protection and Confidentiality in a Working EnvironmentDatabases
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
- Rehearse the conversation Apply
“Interview Skills” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Developing a Marketing Plan” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Career Planning” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Double-Entry Accounts” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Applying for a Job, one of this qualification's own units.
Applied to your work in any of these jobs
This unit enables learners to understand various job application methods and prepare effective job applications. Learners will identify required information and develop skills to present professional applications using different approaches.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OCNLR Level 2 Award in Skills for Professions in Business, Administration and Finance
59 units in this credential, in the order it lists them, awarded by OCN London.
- Applying for a Job
- Business Ethics
- Career Planning
- Collaborative Working Using Digital Technology
- Communication Skills for Business
- Creating and Publishing Websites
and 53 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.