How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer ProQual Awarding Body has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and ProQual Awarding Body awards. A qualified assessor at the centre judges your evidence, and the certificate comes from ProQual Awarding Body.
Aimed at individuals working in traffic management, this diploma enables learners to develop skills in areas such as escorting vehicles, removing obstructions, and enhancing safety. The ProQual Level 3 Diploma also covers communication with the media and contributing to risk minimisation on the road network.
These are the units ProQual Awarding Body registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with ProQual Awarding Body. It does the teaching and the mapping. ProQual Awarding Body sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Contribute to enhancing safety and minimising risks in the workplace and on the network Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand legal and organisational requirements relating to health and safety.
- Know and understand the hazards and risks associated with traffic management.
- Respond to risks and hazards on the network.
- Respond to risks and hazards in the workplace.
Contribute to the handling of incidents on the road network Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand legal and organisational requirements for handling incidents on the road network.
Control tunnel systems and equipment on the road network Real unit · ProQual Awarding Body
What you'll be able to do
- Know the purpose of tunnel systems available for the safe operation of tunnels within their organisations area
- Know the features of tunnel systems available for the safe operation of tunnels within their organisations area
- Operate tunnel systems
- Operate tunnel equipment
Develop working relationships with colleagues Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the benefits of working with colleagues within the organisation.
- Establish effective working relationships with colleagues.
- Act in a professional and respectful manner when working with colleagues.
- Communicate effectively with colleagues, using appropriate methods.
- Identify potential work-related difficulties and explore solutions in collaboration with colleagues.
Equality and diversity Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the key features of a culture which promotes equality and values diversity.
Escort Vehicles to a place of safety on the road network Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand the relevant legislation relating to escorting vehicles on the road network.
- Know and understand the relevant policies relating to escorting vehicles on the road network.
- Know and understand the relevant procedures relating to escorting vehicles on the road network.
- Plan a safe and efficient route for escorting vehicles.
- Confirm their own role and responsibilities in the vehicle escort operation.
- Escort vehicles safely, adhering to all relevant regulations and procedures.
Establish and address requirements of callers on the road network Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand organisational procedures for responding to callers on the road network, including protocols for handling different types of calls and incidents.
- Know and understand how to address the requirements of callers on the road network, including providing information, assistance, and support.
- Deal with the requirements of callers on the road network by effectively communicating and resolving their issues.
Establish positive telephone relationships Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand legal and organisational requirements relating to the IT systems used in road management.
Implement tunnel emergency procedures on the road network Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand the requirements for dealing with incidents within and on the approach to a tunnel, including relevant legislation and organisational procedures.
- Understand the risks and hazards associated with the use of systems and equipment within a tunnel or on the immediate approach road to the tunnel during emergencies, and how to mitigate them.
- Respond to incidents or events that may escalate to a significant incident unless properly managed, following established emergency procedures.
- Return to normal operations at the end of an emergency, ensuring safety and efficiency.
Liaise with the media regarding operational traffic management Real unit · ProQual Awarding Body
What you'll be able to do
- Understand organisational procedures relating to liaison with the media in the context of traffic management.
- Make best use of the media to communicate effectively with the public.
- Liaise with the media regarding operational traffic management issues, providing accurate and timely information.
Maintain and develop your own knowledge, skills and competence Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles that underpin maintaining and developing own knowledge, skills and competence.
- Maintain and develop own knowledge, skills and competence.
Manage traffic on inter urban roads using traffic management technology Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand the organisation’s traffic management information systems in relation to planned incidents
- Know and understand the organisation’s traffic management information systems in relation to unplanned incidents
- Use automatic traffic signal systems in the management of traffic flow
- Use manual traffic signal systems in the management of traffic flow
- Use traffic management technology to inform road users in the event of incidents on the road network
- Use traffic management technology to inform road users in the event of events on the road network
- Use traffic management technology to assist road users in the event of incidents on the road network
- Use traffic management technology to assist road users in the event of events on the road network
- Use CCTV systems to monitor traffic flow
Manage urban traffic by controlling traffic signals Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand how to monitor the road network using available systems and technologies.
- Monitor the efficiency of traffic signal systems by analysing data and identifying areas for improvement.
- Respond to incidents and events occurring on the road network by implementing appropriate traffic management strategies.
- Accurately log any actions taken following the implementation of traffic procedures or signal plans, ensuring clear and concise documentation.
Monitor and respond to meteorological information on the road network Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the interpretation of weather information in the management of road networks
- Monitor road conditions
- Monitor weather conditions
- Procure the necessary resources to deal with adverse weather conditions
Monitor the road network using CCTV systems and equipment Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand the legislation, organisational policies and procedures for the use of CCTV to monitor the road network, including data protection and privacy requirements.
- Understand the operational uses and capabilities of the organisation’s CCTV systems, including their features and limitations.
- Monitor and respond to incidents on the road network using CCTV systems, following established procedures.
Patrol tunnels in official vehicles on the road network Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand the relevant legislation, policies, and procedures for patrolling tunnels and responding to incidents.
Prepare and drive official vehicles on the road network Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand the relevant legal and organisational requirements for preparing and driving official vehicles.
Preparing for the Coaching Role Real unit · ProQual Awarding Body
What you'll be able to do
- Understand own role and responsibilities in relation to coaching within the organisation.
- Understand ways to identify individual coaching needs through observation, assessment and feedback.
- Understand key techniques to establish and maintain an effective coaching relationship, including communication, rapport building and trust.
- Understand how to review progress against agreed goals and objectives during the coaching process.
- Understand how to evaluate the effectiveness of own coaching practice and identify areas for improvement.
Remove vehicles and obstructions from the road network Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the legal and organisational requirements relating to removal of vehicles and obstructions from the network.
Respond to Traffic Management Incidents – Bronze Command Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the legal and organisational requirements of taking the role of Bronze Command at incidents on the road network, including relevant legislation and emergency response procedures.
- Manage an incident, on the road network, in the role of Bronze Command, by coordinating resources and implementing appropriate strategies.
Respond to and provide support at incidents on the road network Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the requirements for responding to incidents on the road network.
Support customer service improvements Real unit · ProQual Awarding Body
What you'll be able to do
- Use feedback from various sources to identify potential customer service improvements.
- Implement changes to improve customer service in line with organisational procedures.
- Assist with the evaluation of changes implemented to improve customer service, providing relevant data and observations.
- Know and understand how to support customer service improvements within the organisation.
Use Emergency Traffic Management in addressing incidents on the road network Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand relevant legal and organisational requirements for preparing and using Emergency Traffic Management.
Use Information Technology to support effective traffic management Real unit · ProQual Awarding Body
What you'll be able to do
- Know and understand legal and organisational requirements relating to the IT systems used in road management.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Contribute to the Handling of Incidents on the Road Network
- Standard
Control Tunnel Safety Systems
- Standard
Escort vehicles to a place of safety
- Standard
Establish and address requirements of callers on the road network
- Standard
Establish positive caller relations through the effective management of calls
- Standard
Implement Tunnel Emergency Procedures
- Standard
Liaise with the media regarding operational traffic management
- Standard
Manage Inter-Urban Traffic Using Traffic Management Technology
- Standard
Manage urban traffic by controlling traffic signals
- Standard
Monitor the road network using CCTV systems and equipment
- Standard
Patrol tunnels using official vehicles
- Standard
Prepare and drive official vehicles
- Standard
Respond to and provide support at incidents on the road network
- Standard
Support customer service improvements
- Standard
Use IT to support effective road management
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by ProQual Awarding Body rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Contribute to enhancing safety and minimising risks in the workplace and on the networkContribute to the handling of incidents on the road networkControl tunnel systems and equipment on the road networkDevelop working relationships with colleaguesEquality and diversityEscort Vehicles to a place of safety on the road networkEstablish and address requirements of callers on the road networkEstablish positive telephone relationships
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Implement tunnel emergency procedures on the road network” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Control tunnel systems and equipment on the road network” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Liaise with the media regarding operational traffic management” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Contribute to the Handling of Incidents on the Road Network
- Control Tunnel Safety Systems
- Escort vehicles to a place of safety
- Establish and address requirements of callers on the road network
- Establish positive caller relations through the effective management of calls
- Implement Tunnel Emergency Procedures
- Liaise with the media regarding operational traffic management
- Manage Inter-Urban Traffic Using Traffic Management Technology
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Contribute to enhancing safety and minimising risks in the workplace and on the network, one of this qualification's own units.
Applied to your own work
This unit covers the principles of health and safety in workplace environments relevant to traffic management.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ProQual Level 3 Diploma in Traffic Management
24 units in this credential, in the order it lists them, awarded by ProQual Awarding Body.
- Contribute to enhancing safety and minimising risks in the workplace and on the network
- Contribute to the handling of incidents on the road network
- Control tunnel systems and equipment on the road network
- Develop working relationships with colleagues
- Equality and diversity
- Escort Vehicles to a place of safety on the road network
and 18 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.