UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer VTCT Skills has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and VTCT Skills awards. A qualified assessor at the centre judges your evidence, and the certificate comes from VTCT Skills.

More on studying for a qualification

01What it is

VTCT Skills Level 5 Diploma in Operational and Departmental Management (RQF) Overview Structure Documents Approved Centres Qualification Information Sector: Team Leading and Management VTCT Product Code: OMD5 Qualification Number: 603/2750/9 Level: 5 GLH: 263 UK Price (for VTCT centres only): £147.00 * Units: 10 Minimum Credits: Category: Management Age Restriction: 5 Registration End Date: * The price displayed is for training providers only. If you are a learner, please consult a training provider for course prices. Additional Information Documentation for this qualification last amended 31 March 2023 Qualification Information The proposed qualification is suitable for learners already within a management role who manage teams and/or projects, and achieve operational or departmental goals and objectives, as part of the delivery of the organisations strategy. It could also be suitable for those having the ability and the opportunity to demonstrate recognisable management and leadership skills who are accountable to a senior manager or business owner. This qualification recognises the knowledge, skills and behaviours needed to: create and deliver operational plans manage projects lead and manage teams manage change carry out financial and resource management, talent management, coaching and mentoring It could also be used as CPD for experienced: Operations Managers Regional Managers Divisional Managers Department Managers and specialist managers seeking a qualification to rec

These are the units VTCT Skills registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with VTCT Skills. It does the teaching and the mapping. VTCT Skills sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Awareness of self and others in the workplace Real unit · VTCT Skills
It teaches you to develop self-awareness and awareness of others in the workplace. You'll identify and prioritise personal and professional development needs and evaluate the impact of their behaviour on colleagues, implementing strategies for improvement.

What you'll be able to do

  • Identify own personal and professional development requirements.
  • Identify the impact of own behaviour on others in the workplace.
Building relationships Real unit · VTCT Skills
This unit develops learners' abilities to build and maintain professional relationships, collabourate to resolve problems, and sustain networks. You'll enhance communication and interpersonal skills to foster trust, empathy, and constructive conflict management.

What you'll be able to do

  • Develop and maintain working relationships with others to foster collaboration and achieve common goals
  • Collaborate with others to resolve problems, sharing knowledge, and finding effective solutions
  • Maintain professional networks to stay informed, build connections, and access opportunities
Communicating information Real unit · VTCT Skills
You'll develop effective communication skills, including adapting language and tone for different audiences, chairing meetings, delivering presentations, and practising active listening with constructive feedback. The unit focuses on clear and concise information exchange in professional contexts.

What you'll be able to do

  • Communicate effectively in a professional context
  • Chair meetings effectively, ensuring participation and achieving objectives
  • Develop and deliver presentations to inform and engage audiences
  • Use active listening skills to understand information and perspectives
  • Provide constructive feedback to support individual and team development
Decision making Real unit · VTCT Skills
This unit introduces learners to problem-solving and decision-making techniques, including various models and the role of critical thinking. You'll learn to apply recognised problem-solving methods to analyse information and justify decisions effectively.

What you'll be able to do

  • Understand problem solving and decision-making techniques.
  • Use effective problem-solving techniques to make decisions.
Financial management Real unit · VTCT Skills
You'll learn to monitor financial budgets, provide performance reports, and analyse variances between budgeted and actual expenditure. The unit also covers adjusting budgets to reflect financial decisions and documenting the rationale for these adjustments.

What you'll be able to do

  • Monitor budgets and provide reports.
  • Adjust budgets to reflect financial decisions.
Leading people Real unit · VTCT Skills
You'll develop leadership skills to communicate organisational vision and goals clearly, adopt effective leadership styles, support team development through coaching and mentoring, and delegate tasks to achieve targets.

What you'll be able to do

  • Communicate the organisational vision clearly to the team.
  • Communicate organisational goals effectively to the team.
  • Adopt an effective leadership style to achieve positive outcomes for the team and organisation.
  • Support the development of team members through coaching activities.
  • Support the development of team members through mentoring activities.
  • Deliver allocated goals and targets through effective delegation to team members.
Management of self Real unit · VTCT Skills
It teaches you to manage workload and pressure through time management techniques and to create a personal development plan. You'll analyse current practices, implement prioritisation strategies, and evaluate their effectiveness in reducing stress.

What you'll be able to do

  • Use time management techniques to manage workload effectively and reduce pressure
  • Create an effective personal development plan to support career progression and skills enhancement
Managing people Real unit · VTCT Skills
This unit provides learners with knowledge of talent and performance management principles, enabling them to recruit suitable candidates, develop teams, and motivate individuals to enhance organisational performance and engagement.

What you'll be able to do

  • Understand the principles of talent management within an organisation.
  • Understand the principles of performance management within an organisation.
  • Recruit talented individuals to the organisation, following appropriate procedures.
  • Develop teams to maximise their potential.
  • Build effective teams to achieve organisational goals.
  • Motivate teams to improve performance and engagement.
Operational management Real unit · VTCT Skills
You'll contribute to strategic and operational planning aligned with organisational objectives, support and manage change by overcoming barriers, and demonstrate commercial awareness. The unit includes creating and monitoring operational plans to improve business performance.

What you'll be able to do

  • Input into strategic planning and create operational plans in line with organisational objectives
  • Support, manage, and communicate change by identifying barriers and implementing strategies to overcome them
  • Demonstrate commercial awareness, and identify and shape new opportunities to enhance business performance
  • Create, deliver, and monitor performance against an operational, sales, and marketing plan to achieve targets
  • Provide management information to support decision-making and performance monitoring
Project management Real unit · VTCT Skills
You'll learn to plan, organise, and manage projects by defining objectives, developing plans, allocating resources, and managing risks. The unit also covers monitoring progress and evaluating project outcomes to recommend improvements.

What you'll be able to do

  • Plan and organise a project, defining objectives, scope, and resources to deliver required outcomes
  • Manage a project, monitoring progress, addressing challenges, and ensuring delivery of required outcomes
  • Evaluate the effectiveness of a project, analysing results, identifying lessons learned, and recommending improvements
By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Your employer, or 'self-employed'

Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.

03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Construct and solve decision analysis models

    Standard
04Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Showing 6 roles, drawn from 334 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.

Where this can lead

Operations Training Manager

This work can lead to broader people leadership or operations management roles, or specialist work improving performance across a whole operation.

See the whole journey
Still deciding?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

05The credits

The credits, and who awards them

Level 5 credits are regulated, and they are awarded by VTCT Skills rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Awareness of self and others in the workplaceBuilding relationshipsCommunicating informationDecision makingFinancial managementLeading peopleManagement of selfManaging people

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Navigator The Navigator · your what-if tutor Illustration
The Navigator Your plan for “Project management” assumes the same two people are free in March. What have you seen that makes you slightly uneasy about that?
You One of them has been pulled onto the migration twice already. Probably fine.
The Navigator That is the thread worth pulling. Let us build the version where it happens a third time and find the move that works either way.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Bring your own plan Create

    For “Project management” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.

  • Draft the real one Create

    You do “Financial management” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

  • Lead it Apply

    “Leading people” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Awareness of self and others in the workplace, one of this qualification's own units.

Awareness of self and others in the workplace Level 5

Applied to your work in any of these jobs

Which job do you mean?
Operations Training ManagerVocational Training ManagerOperations Training CoordinatorManager, Operations LearningDirector of Operations EnablementOperations Trainer

This unit enables learners to develop self-awareness and awareness of others in the workplace. Learners will identify and prioritise personal and professional development needs and evaluate the impact of their behaviour on colleagues, implementing strategies for improvement.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for VTCT Skills Level 5 Diploma in Operational and Departmental Management (RQF)

10 units in this credential, in the order it lists them, awarded by VTCT Skills.

  1. Awareness of self and others in the workplace
  2. Building relationships
  3. Communicating information
  4. Decision making
  5. Financial management
  6. Leading people

and 4 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

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Read the Zavmo manifesto to understand how you will be taught Meet your tutors

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Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.