What you'll be able to do

• Understand the principles of assertiveness and its importance in various contexts
• Improve own assertiveness skills in different situations

What you'll be able to do

• Be aware of the health and safety rules and framework that governs own and group behaviour in places of work, including identifying key regulations and procedures
• Demonstrate awareness of health and safety legislation relevant to themselves and others in a particular workplace, including understanding employer and employee responsibilities

What you'll be able to do

• Understand the principles of civility and etiquette in a professional context.
• Demonstrate civility and etiquette in practical situations.

What you'll be able to do

• Understand what is meant by effective communication
• Understand the impact of effective communication
• Understand how to develop own communication skills

What you'll be able to do

• Understand the role volunteers play in different volunteering situations and the benefits of volunteering
• Complete voluntary work in a responsible and effective manner

What you'll be able to do

• Understand why change can happen
• Understand people’s reactions to change and know about the tools/methods that might help them and others cope

What you'll be able to do

• Understand why creative thinking might be or might not be appropriate in different contexts
• Understand how to use tools to come up with a creative idea

What you'll be able to do

• Understand the process of democracy
• Understand the rule of law
• Understand the value of individual liberty
• Understand what is meant by mutual respect
• Understand the importance of tolerance towards others

What you'll be able to do

• Understand the meaning of mental health
• Understand possible responses to mental health issues
• Understand the importance of cultural diversity in relation to mental health issues

What you'll be able to do

• Understand the meaning of the term 'enterprising character' and its key components.
• Understand and evaluate your own enterprising character, identifying strengths and areas for development.
• Understand how to develop your own enterprising character through specific actions and strategies.

What you'll be able to do

• Understand what is meant by disclosure
• Understand the disclosure of offences

What you'll be able to do

• Understand how emotions can affect behaviour in different situations
• Understand how anger can affect society and communities
• Understand the connections between emotion, thoughts and behaviour to help manage anger effectively

What you'll be able to do

• Understand equality and diversity principles, including recognising different protected characteristics and the importance of inclusive practices
• Understand rights and responsibilities related to equality and diversity in various contexts, including legal frameworks and ethical considerations

What you'll be able to do

• Understand ethical considerations in the use of AI.
• Recognise the principles of responsible AI use.

What you'll be able to do

• Understand the importance of evaluating AI outputs.
• Check if AI’s answers and suggestions are correct and useful.

What you'll be able to do

• Understand where to find and search for employment opportunities, including online job boards, recruitment agencies, and company websites
• Understand how to apply for employment opportunities, including completing application forms and writing covering letters
• Understand how to prepare for an interview, including researching the company and preparing answers to common interview questions

What you'll be able to do

• Understand basic fire safety and what to do in the event of an emergency
• Understand how to control fire risks
• Understand how to use fire safety equipment

What you'll be able to do

• Understand how individuals can take personal responsibility for food safety in a work environment
• Understand the importance of personal hygiene practices in maintaining food safety standards
• Understand how to keep working areas clean and hygienic to prevent food contamination
• Understand the importance of keeping food products safe from contamination and spoilage

What you'll be able to do

• Understand the key issues when handling data in the place of work
• Understand how to adhere to work-based information handling procedures

What you'll be able to do

• Understand how challenges can be addressed and those individuals and groups that benefit
• Identify, create and seize opportunities to help others

What you'll be able to do

• Understand how to conduct a basic appraisal of own learning and development needs
• Recognise how personal improvement can help prepare for new and future opportunities

What you'll be able to do

• Appreciate own technology skills and recognise how own experience meets the ICT skills needed in different job roles
• Understand how to use a range of ICT equipment safely and how to use software commonly found in a work situation

What you'll be able to do

• Recognise processes and procedures commonly used in the workplace
• Understand a work-based process
• Demonstrate activity for a work-based process
• Understand the procedures that might be needed to support a work-based process

What you'll be able to do

• Understand what is meant by motivation
• Understand the importance of motivation
• Understand how to improve own motivation

What you'll be able to do

• Understand the basics of Artificial Intelligence
• Recognise the potential impact of AI on society
• Recognise the potential impact of AI on businesses

What you'll be able to do

• Understand the role and responsibility of a first aider
• Understand what legislation is applicable in relation to first aid
• Understand where to get recognised first aid training
• Identify first aid equipment and supplies
• Understand the importance of hygiene when providing first aid

What you'll be able to do

• Understand the importance of safe manual handling
• Understand the responsibilities in relation to safe manual handling
• Understand the process of safe manual handling and the associated equipment

What you'll be able to do

• Understand and demonstrate how time can be managed effectively, including prioritising tasks, setting deadlines, and using time management tools
• Understand how to access support when experiencing time management problems, including identifying sources of help and seeking advice from others

What you'll be able to do

• Understand what is meant by the terms internet and online
• Understand the threats to personal safety and the security of personal information online
• Understand how to behave appropriately online

What you'll be able to do

• Understand what is meant by personal presentation
• Understand the importance of good personal presentation
• Understand ways of improving personal presentation

What you'll be able to do

• Understand the issues relating to the fear of crime and its impact on individuals and communities
• Understand the potential risks to personal safety and possessions in various environments
• Understand how to minimise risks to personal safety and possessions through preventative measures and awareness

What you'll be able to do

• Understand how artificial intelligence (AI) can enhance various business processes
• Apply AI tools to complete basic business tasks effectively

What you'll be able to do

• Recognise the intended audience and the purpose of information presented at work
• Understand how to collect and present work-related data

What you'll be able to do

• Understand how to create a CV that effectively presents skills, experience, and qualifications to potential employers
• Understand and demonstrate how technology can be used for presenting themselves online in a professional manner, including using social media and online portfolios
• Understand how to present themselves in person during interviews and other professional interactions, including demonstrating appropriate communication and interpersonal skills

What you'll be able to do

• Know the major social media channels available for business use.
• Know the specialist social media channels available for business use.
• Know how a business uses social media to achieve its objectives.
• Know the risks associated with using social media for business purposes.

What you'll be able to do

• Understand the different types of problems that might be encountered in a place of work
• Understand how problems can be solved
• Understand how to recognise possible solutions to a specific problem

What you'll be able to do

• Understand the importance of resilience
• Understand how to develop resilience
• Understand the importance of grit

What you'll be able to do

• Understand safeguarding
• Understand how to identify safeguarding issues
• Understand how to report safeguarding issues

What you'll be able to do

• Demonstrate self-awareness.
• Demonstrate self-belief through completing tasks.

What you'll be able to do

• Understand that customers have legal rights regarding the purchase of goods and services.
• Understand the concept of ethical selling and its importance in building customer trust.
• Understand the responsibility of the sales person in complying with legal and ethical requirements during the sales process.

What you'll be able to do

• Understand the process involved in setting up an AI account.
• Understand the basic functionalities of an AI platform.

What you'll be able to do

• Understand what is meant by stress, including its definition and different types of stress
• Understand the effects of stress, including the physical, emotional, and behavioural effects
• Understand the causes and coping mechanisms for stress, including identifying common stressors and exploring different stress management techniques

What you'll be able to do

• Understand the substances that are most commonly misused
• Understand how to recognise possible signs of substance misuse
• Understand the social and personal effects of substance misuse

What you'll be able to do

• Understand the importance of healthy eating
• Understand the importance of drinking enough to stay healthy
• Understand different eating disorders

What you'll be able to do

• Understand why personal money management is important
• Understand ways of managing own money effectively

What you'll be able to do

• Understand the definition of an enterprise and its role in the economy.
• Understand what enterprising skills and behaviours are, including creativity, problem-solving, and initiative.
• Understand the benefits of having enterprising skills and behaviours in different settings, such as in employment, self-employment, and community projects.

What you'll be able to do

• Understand the types of help and support that are available to businesses, including financial, advisory, and training resources.
• Understand the value of business networks and how they work, including the benefits of collaboration and knowledge sharing.

What you'll be able to do

• Understand why it is important to make deals when in business, including the benefits of collaboration and resource sharing.
• Understand the negotiation process, including preparation, communication, and compromise.

What you'll be able to do

• Understand the importance of effective money management when running a business, including its impact on profitability and sustainability.
• Understand how to plan and manage the financial resources needed when running a business, including budgeting and forecasting.

What you'll be able to do

• Understand the need to research the market for a business, including identifying target customers and analysing competitors.
• Understand how a business can reach its customers through different marketing channels, including online and offline methods.
• Understand how to assess customer satisfaction and use feedback to improve business performance.

What you'll be able to do

• Understand how to develop ideas for products or services when starting a business, considering market needs and potential profitability.
• Understand the opportunities and potential benefits associated with starting a business, such as financial independence and personal fulfilment.
• Understand the risks involved in starting a business, including financial losses and market competition.

What you'll be able to do

• Understand the benefits and challenges of running a business from home
• Understand how to create a professional image when running a business from home

What you'll be able to do

• Understand the importance of business planning to the success of an organisation
• Understand the components that make up a comprehensive business plan
• Understand the legislation that can affect the development of plans for a business, including employment law, health and safety, and data protection

What you'll be able to do

• Understand the different legal structures that are available for businesses, including sole proprietorships, partnerships, and limited companies.
• Understand how to register a new business with the relevant authorities, including the necessary documentation and procedures.

What you'll be able to do

• Assess whether running a business is an appropriate option for a given individual
• Identify the skills and knowledge required to run a business successfully
• Explain the importance of different skills and knowledge areas for running a business

What you'll be able to do

• Understand the potential causes of conflict in the workplace
• Understand approaches that can be used to prevent conflict in the workplace
• Understand employee rights in the workplace
• Recognise examples of unacceptable behaviour in the workplace

What you'll be able to do

• Identify customer needs, including asking questions, listening actively, and observing customer behaviour
• Understand and demonstrate appropriate customer care, including providing helpful information, resolving complaints, and maintaining a positive attitude

What you'll be able to do

• Understand consumer needs and wants and how they influence purchasing decisions.
• Understand the consumer decision making process (DMP) and the consumer decision making unit (DMU) and their roles in purchasing decisions.
• Understand internal and external influences on consumer buying behaviour, such as personal factors and social trends.

What you'll be able to do

• Understand the pre-sale stage of the sales cycle, including prospecting and qualifying leads.
• Know the sale stage of the sales cycle, including presenting the product, handling objections, and closing the sale.
• Know the post-sale stage of the sales cycle, including providing customer service and building relationships.

What you'll be able to do

• Help plan a social enterprise activity, contributing to the development of aims, objectives and activities.
• Identify measures to ensure the trading activity has minimal negative impact on the environment or people, promoting ethical and sustainable practices.
• Deliver the social enterprise activity, fulfiling a defined role and contributing to the overall success of the project.
• Identify and share the outcomes of the social enterprise activity, communicating the impact and benefits to stakeholders.

What you'll be able to do

• Understand what is meant by Universal Credit, including its purpose and eligibility criteria
• Understand the structure of Universal Credit, including the different elements and how they are calculated
• Understand how to make an application for Universal Credit, including the online application process and the evidence required

What you'll be able to do

• Understand how to contribute to working as part of a group in appropriate ways
• Demonstrate how to work as an effective group member, contributing to group tasks and activities
• Review the group’s progress and own contribution to it, identifying areas for improvement

What you'll be able to do

• Understand the importance of clear and effective AI prompts
• Create AI prompts for business tasks