SFEDI Enterprises Ltd. T/A SFEDI Awards · RQF Level 1
SFEDI Awards Level 1 Extended Award in Passport to Enterprise and Employment
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 1
- Total credits12
- Guided learning72 hours
- Units in this qualification63
Awarded by SFEDI Enterprises Ltd. T/A SFEDI Awards · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
The Level 1 Extended Award in Passport to Enterprise and Employment helps learners gain foundational knowledge for entering the world of work or starting a business. Units cover the necessary skills and knowledge for running a business, lawful and ethical selling, business opportunities and risks, social media, and successful deal-making. It is designed for individuals at an introductory level of enterprise education.
These are the units SFEDI Enterprises Ltd. T/A SFEDI Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
AssertivenessReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll explore the concept of assertiveness, distinguishing it from aggression and passivity, and understand its benefits in personal and professional contexts. The unit includes developing assertiveness skills through communication techniques and self-evaluation.
What you'll be able to do
- Understand the principles of assertiveness and its importance in various contexts
- Improve own assertiveness skills in different situations
Being Safe and Healthy at WorkReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides learners with awareness of health and safety regulations and procedures relevant to the workplace. You'll understand employer and employee responsibilities, the purpose of health and safety measures, and how to report concerns.
What you'll be able to do
- Be aware of the health and safety rules and framework that governs own and group behaviour in places of work, including identifying key regulations and procedures
- Demonstrate awareness of health and safety legislation relevant to themselves and others in a particular workplace, including understanding employer and employee responsibilities
Civility and EtiquetteReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides learners with an understanding of civility and etiquette in professional contexts and their importance in the workplace. You'll demonstrate appropriate verbal and non-verbal communication in practical scenarios.
What you'll be able to do
- Understand the principles of civility and etiquette in a professional context.
- Demonstrate civility and etiquette in practical situations.
Communication SkillsReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll explore the principles of effective communication, including its definition, methods, and impact on relationships and goal achievement. The unit also covers self-assessment and strategies to develop personal communication skills.
What you'll be able to do
- Understand what is meant by effective communication
- Understand the impact of effective communication
- Understand how to develop own communication skills
Completing Voluntary WorkReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
It teaches you to understand the role and benefits of volunteering in various organisations and communities. You'll demonstrate responsible behaviour and follow instructions while completing voluntary work.
What you'll be able to do
- Understand the role volunteers play in different volunteering situations and the benefits of volunteering
- Complete voluntary work in a responsible and effective manner
Coping with ChangeReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
It teaches you to understand reasons for change and its effects on individuals. You'll examine typical reactions to change and identify tools and methods to support themselves and others in coping effectively.
What you'll be able to do
- Understand why change can happen
- Understand people’s reactions to change and know about the tools/methods that might help them and others cope
Creative ThinkingReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides learners with an understanding of creative thinking, including when it is appropriate to apply it. You'll explore tools and techniques to generate and evaluate creative ideas within different contexts.
What you'll be able to do
- Understand why creative thinking might be or might not be appropriate in different contexts
- Understand how to use tools to come up with a creative idea
Democracy and CitizenshipReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll gain foundational knowledge of democracy and citizenship, including the democratic process, rule of law, individual liberty, mutual respect, and tolerance. The unit emphasises their roles and importance within a democratic society.
What you'll be able to do
- Understand the process of democracy
- Understand the rule of law
- Understand the value of individual liberty
- Understand what is meant by mutual respect
- Understand the importance of tolerance towards others
Develop an Awareness of Mental HealthReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll develop an awareness of mental health, including its definition, factors affecting it, and the distinction between mental health and wellbeing. The unit covers possible responses to mental health issues, confidentiality, and cultural diversity considerations.
What you'll be able to do
- Understand the meaning of mental health
- Understand possible responses to mental health issues
- Understand the importance of cultural diversity in relation to mental health issues
Developing an Enterprising CharacterReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides learners with an understanding of the enterprising character, including its key components such as initiative and resilience. You'll assess their own enterprising traits and explore strategies to develop these attributes.
What you'll be able to do
- Understand the meaning of the term 'enterprising character' and its key components.
- Understand and evaluate your own enterprising character, identifying strengths and areas for development.
- Understand how to develop your own enterprising character through specific actions and strategies.
Disclosing OffencesReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides learners with an understanding of disclosure in the context of offences, including the types of offences requiring disclosure and the procedures involved. You'll also consider the consequences of non-disclosure and appropriate reporting channels.
What you'll be able to do
- Understand what is meant by disclosure
- Understand the disclosure of offences
Emotional Intelligence and Anger ManagementReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll examine how emotions, particularly anger, influence behaviour and society. The unit explores the connections between emotions, thoughts, and behaviour to support the development of effective anger management techniques.
What you'll be able to do
- Understand how emotions can affect behaviour in different situations
- Understand how anger can affect society and communities
- Understand the connections between emotion, thoughts and behaviour to help manage anger effectively
Equality and DiversityReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides learners with knowledge of equality and diversity principles, including protected characteristics and the importance of inclusive practices. You'll also explore legal frameworks and rights and responsibilities related to equality and diversity.
What you'll be able to do
- Understand equality and diversity principles, including recognising different protected characteristics and the importance of inclusive practices
- Understand rights and responsibilities related to equality and diversity in various contexts, including legal frameworks and ethical considerations
Ethics and Responsible Use of AIReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit covers ethical considerations in AI use, including data privacy, algorithmic bias, and employment impacts. You'll understand principles of responsible AI use such as fairness, transparency, accountability, and human oversight.
What you'll be able to do
- Understand ethical considerations in the use of AI.
- Recognise the principles of responsible AI use.
Evaluating AI OutputsReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
It teaches you to understand the importance of evaluating artificial intelligence (AI) outputs. You'll learn to check AI answers for accuracy, relevance, and usefulness, identifying potential errors and biases.
What you'll be able to do
- Understand the importance of evaluating AI outputs.
- Check if AI’s answers and suggestions are correct and useful.
Find the Right JobReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand where and how to find employment opportunities, including the use of online job boards, recruitment agencies, and company websites. The unit also covers application processes and interview preparation techniques.
What you'll be able to do
- Understand where to find and search for employment opportunities, including online job boards, recruitment agencies, and company websites
- Understand how to apply for employment opportunities, including completing application forms and writing covering letters
- Understand how to prepare for an interview, including researching the company and preparing answers to common interview questions
Fire Safety AwarenessReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit covers basic fire safety procedures, including actions during emergencies, fire risk control, and the use of fire safety equipment. You'll understand the importance of regular checks and maintenance in fire prevention.
What you'll be able to do
- Understand basic fire safety and what to do in the event of an emergency
- Understand how to control fire risks
- Understand how to use fire safety equipment
Food SafetyReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll develop an understanding of personal responsibility for food safety in the workplace, including the importance of personal hygiene and maintaining clean working areas. The unit also covers methods to prevent contamination and spoilage of food products.
What you'll be able to do
- Understand how individuals can take personal responsibility for food safety in a work environment
- Understand the importance of personal hygiene practices in maintaining food safety standards
- Understand how to keep working areas clean and hygienic to prevent food contamination
- Understand the importance of keeping food products safe from contamination and spoilage
Handling Information at WorkReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit equips learners with knowledge of key issues related to data protection and confidentiality in the workplace. You'll understand the importance of adhering to information handling procedures and the consequences of mishandling data.
What you'll be able to do
- Understand the key issues when handling data in the place of work
- Understand how to adhere to work-based information handling procedures
Helping OthersReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
It teaches you to understand the challenges faced by individuals and groups and how addressing these challenges can be beneficial. You'll learn to identify, create, and seize opportunities to help others in various situations.
What you'll be able to do
- Understand how challenges can be addressed and those individuals and groups that benefit
- Identify, create and seize opportunities to help others
How to Keep ImprovingReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
It teaches you to conduct a basic appraisal of their own learning and development needs using relevant information sources. You'll also recognise how personal improvement prepares them for new and future opportunities.
What you'll be able to do
- Understand how to conduct a basic appraisal of own learning and development needs
- Recognise how personal improvement can help prepare for new and future opportunities
ICT for EmploymentReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll assess their existing technology skills and understand how these align with ICT requirements in various job roles. The unit also covers the safe use of ICT equipment and common software applications in a work environment.
What you'll be able to do
- Appreciate own technology skills and recognise how own experience meets the ICT skills needed in different job roles
- Understand how to use a range of ICT equipment safely and how to use software commonly found in a work situation
Identifying Processes and Procedures at WorkReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll recognise common workplace processes and procedures, understanding their purpose and application. The unit includes describing and demonstrating a specific work-based process and identifying supporting procedures.
What you'll be able to do
- Recognise processes and procedures commonly used in the workplace
- Understand a work-based process
- Demonstrate activity for a work-based process
- Understand the procedures that might be needed to support a work-based process
Individual MotivationReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand the concept of motivation, its types, and its significance in achieving goals and enhancing performance. The unit also covers strategies to improve personal motivation, including goal setting and overcoming barriers.
What you'll be able to do
- Understand what is meant by motivation
- Understand the importance of motivation
- Understand how to improve own motivation
Introduction to Artificial Intelligence (AI)Real unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit introduces learners to Artificial Intelligence (AI), covering its definition, types, and key components. You'll explore AI's potential benefits, ethical considerations, and its impact on society and employment.
What you'll be able to do
- Understand the basics of Artificial Intelligence
- Recognise the potential impact of AI on society
- Recognise the potential impact of AI on businesses
Introduction to First AidReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll gain foundational knowledge of first aid, including the role and responsibilities of a first aider, relevant legislation, recognised training providers, essential equipment, and the importance of hygiene in first aid practice.
What you'll be able to do
- Understand the role and responsibility of a first aider
- Understand what legislation is applicable in relation to first aid
- Understand where to get recognised first aid training
- Identify first aid equipment and supplies
- Understand the importance of hygiene when providing first aid
Introduction to Safe HandlingReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand the importance of safe manual handling, associated risks, and responsibilities of employers and employees. The unit covers safe handling techniques and the use of equipment to reduce injury risk.
What you'll be able to do
- Understand the importance of safe manual handling
- Understand the responsibilities in relation to safe manual handling
- Understand the process of safe manual handling and the associated equipment
Managing Your TimeReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll learn to manage time effectively by prioritising tasks, setting realistic deadlines, and using time management tools. The unit also covers accessing support and seeking advice when facing time management difficulties.
What you'll be able to do
- Understand and demonstrate how time can be managed effectively, including prioritising tasks, setting deadlines, and using time management tools
- Understand how to access support when experiencing time management problems, including identifying sources of help and seeking advice from others
Online Etiquette and SafetyReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides learners with an understanding of the internet and online environments, including potential threats to personal safety and information security. You'll learn appropriate online behaviour and the consequences of inappropriate actions.
What you'll be able to do
- Understand what is meant by the terms internet and online
- Understand the threats to personal safety and the security of personal information online
- Understand how to behave appropriately online
Personal Presentation and its ImpactReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides knowledge of personal presentation, including its definition, key aspects such as dress and behaviour, and its importance in various contexts. You'll explore how personal presentation affects first impressions and ways to improve it.
What you'll be able to do
- Understand what is meant by personal presentation
- Understand the importance of good personal presentation
- Understand ways of improving personal presentation
Personal SafetyReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
It teaches you to understand issues related to the fear of crime and identify potential risks to personal safety and possessions in various environments. You'll learn strategies to minimise these risks through preventative measures.
What you'll be able to do
- Understand the issues relating to the fear of crime and its impact on individuals and communities
- Understand the potential risks to personal safety and possessions in various environments
- Understand how to minimise risks to personal safety and possessions through preventative measures and awareness
Practical Applications of AI in a Business SettingReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit explores how artificial intelligence (AI) can enhance business processes and improve efficiency. You'll apply AI tools to complete basic business tasks and understand the benefits of AI in data analysis within a business context.
What you'll be able to do
- Understand how artificial intelligence (AI) can enhance various business processes
- Apply AI tools to complete basic business tasks effectively
Presenting InformationReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand how to identify the intended audience and purpose of workplace information. The unit covers methods for collecting work-related data and presenting it effectively using different formats.
What you'll be able to do
- Recognise the intended audience and the purpose of information presented at work
- Understand how to collect and present work-related data
Presenting Yourself for WorkReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand how to create a CV tailored to specific job applications and the importance of accuracy and honesty. The unit also covers using technology to establish a professional online presence and presenting oneself effectively in person.
What you'll be able to do
- Understand how to create a CV that effectively presents skills, experience, and qualifications to potential employers
- Understand and demonstrate how technology can be used for presenting themselves online in a professional manner, including using social media and online portfolios
- Understand how to present themselves in person during interviews and other professional interactions, including demonstrating appropriate communication and interpersonal skills
Principles of Social Media for Business UseReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll develop an understanding of major and specialist social media channels suitable for business use. The unit covers how businesses utilise social media to meet objectives and the associated risks of social media use.
What you'll be able to do
- Know the major social media channels available for business use.
- Know the specialist social media channels available for business use.
- Know how a business uses social media to achieve its objectives.
- Know the risks associated with using social media for business purposes.
Problem Solving at WorkReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides learners with knowledge of various workplace problems and their impacts. You'll explore a structured approach to problem solving, the role of teamwork, and how to identify and evaluate potential solutions.
What you'll be able to do
- Understand the different types of problems that might be encountered in a place of work
- Understand how problems can be solved
- Understand how to recognise possible solutions to a specific problem
Resilience and GritReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit provides learners with an understanding of resilience and grit, emphasising their importance in overcoming challenges. You'll explore strategies to develop resilience, manage stress, and build coping mechanisms for personal and professional growth.
What you'll be able to do
- Understand the importance of resilience
- Understand how to develop resilience
- Understand the importance of grit
SafeguardingReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit equips learners with an understanding of safeguarding principles, including defining safeguarding, recognising potential issues, and knowing how to report concerns appropriately within an organisation.
What you'll be able to do
- Understand safeguarding
- Understand how to identify safeguarding issues
- Understand how to report safeguarding issues
Self-Awareness and Self-BeliefReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll develop self-awareness by identifying personal strengths, weaknesses, feelings, and behaviours, and understanding their impact on others. The unit also supports learners in demonstrating self-belief through confidence, perseverance, and expressing belief in their abilities.
What you'll be able to do
- Demonstrate self-awareness.
- Demonstrate self-belief through completing tasks.
Selling lawfully and ethicallyReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand consumer legal rights and the concept of ethical selling. The unit covers the salesperson's responsibilities to comply with legal and ethical standards to ensure fair and lawful sales practices.
What you'll be able to do
- Understand that customers have legal rights regarding the purchase of goods and services.
- Understand the concept of ethical selling and its importance in building customer trust.
- Understand the responsibility of the sales person in complying with legal and ethical requirements during the sales process.
Setting Up and Using an AI AccountReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll be introduced to the process of setting up an AI account and the basic functionalities of an AI platform. The unit covers navigating the interface and using the platform to perform simple tasks.
What you'll be able to do
- Understand the process involved in setting up an AI account.
- Understand the basic functionalities of an AI platform.
Stress and Stress ManagementReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit covers the concept of stress, including its definition, types, and effects on physical, emotional, and behavioural health. You'll identify common stressors and explore various stress management techniques to develop effective coping mechanisms.
What you'll be able to do
- Understand what is meant by stress, including its definition and different types of stress
- Understand the effects of stress, including the physical, emotional, and behavioural effects
- Understand the causes and coping mechanisms for stress, including identifying common stressors and exploring different stress management techniques
Substance Misuse AwarenessReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll develop awareness of commonly misused substances, their forms, and signs of misuse. The unit also covers the social and personal effects of substance misuse and highlights the importance of recognising and reporting concerns.
What you'll be able to do
- Understand the substances that are most commonly misused
- Understand how to recognise possible signs of substance misuse
- Understand the social and personal effects of substance misuse
The Importance of Healthy Eating and DrinkingReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll gain knowledge of the importance of healthy eating and hydration for overall well-being. The unit covers nutritional benefits of food groups, the role of hydration, and awareness of different eating disorders and their signs.
What you'll be able to do
- Understand the importance of healthy eating
- Understand the importance of drinking enough to stay healthy
- Understand different eating disorders
The Importance of Managing Personal FinanceReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand the importance of managing personal finances and the consequences of poor money management. The unit covers effective methods for managing money, including budgeting and saving, to support financial stability.
What you'll be able to do
- Understand why personal money management is important
- Understand ways of managing own money effectively
Understand Enterprising SkillsReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit introduces learners to the concept of enterprise and its economic role. You'll identify enterprising skills and behaviours, such as creativity and problem-solving, and understand their benefits in various settings including employment.
What you'll be able to do
- Understand the definition of an enterprise and its role in the economy.
- Understand what enterprising skills and behaviours are, including creativity, problem-solving, and initiative.
- Understand the benefits of having enterprising skills and behaviours in different settings, such as in employment, self-employment, and community projects.
Understand How to Access Help and Support in BusinessReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit introduces learners to the various types of help and support available to businesses, including financial, advisory, and training resources. You'll also understand the value and operation of business networks and the benefits of collabouration.
What you'll be able to do
- Understand the types of help and support that are available to businesses, including financial, advisory, and training resources.
- Understand the value of business networks and how they work, including the benefits of collaboration and knowledge sharing.
Understand How to Make Successful Deals in a BusinessReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit explores the importance of making deals in business, including the benefits of collabouration, resource access, and market expansion. You'll also study the negotiation process, focusing on key stages and effective communication.
What you'll be able to do
- Understand why it is important to make deals when in business, including the benefits of collaboration and resource sharing.
- Understand the negotiation process, including preparation, communication, and compromise.
Understand How to Manage Money in a BusinessReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand the importance of effective money management for business profitability and sustainability. The unit covers key areas such as budgeting and financial planning, enabling learners to plan and manage business finances effectively.
What you'll be able to do
- Understand the importance of effective money management when running a business, including its impact on profitability and sustainability.
- Understand how to plan and manage the financial resources needed when running a business, including budgeting and forecasting.
Understand How to Market Your BusinessReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand the importance of market research, including identifying target customers and analysing competitors. The unit explores various online and offline marketing channels and methods for assessing customer satisfaction.
What you'll be able to do
- Understand the need to research the market for a business, including identifying target customers and analysing competitors.
- Understand how a business can reach its customers through different marketing channels, including online and offline methods.
- Understand how to assess customer satisfaction and use feedback to improve business performance.
Understand Opportunities and Risks Within BusinessReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit covers the development of business ideas by exploring methods to generate product or service concepts, assessing market needs, and evaluating potential profitability. You'll gain knowledge of the opportunities and risks involved in starting a business.
What you'll be able to do
- Understand how to develop ideas for products or services when starting a business, considering market needs and potential profitability.
- Understand the opportunities and potential benefits associated with starting a business, such as financial independence and personal fulfilment.
- Understand the risks involved in starting a business, including financial losses and market competition.
Understand the Challenges of Running a Business from HomeReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll explore the benefits and challenges of running a business from home and strategies to overcome these challenges. The unit also covers how to create and maintain a professional image in a home-based business setting.
What you'll be able to do
- Understand the benefits and challenges of running a business from home
- Understand how to create a professional image when running a business from home
Understand the Importance of Business PlanningReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit covers the importance of business planning for organisational success, including the key components of a comprehensive business plan. You'll understand the benefits of business planning and the relevant legislation that can affect plan development.
What you'll be able to do
- Understand the importance of business planning to the success of an organisation
- Understand the components that make up a comprehensive business plan
- Understand the legislation that can affect the development of plans for a business, including employment law, health and safety, and data protection
Understand the Legal Structures Available for BusinessReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll gain knowledge of different legal structures available for businesses, including sole proprietorships, partnerships, and limited companies. The unit also covers the process of registering a new business with relevant authorities.
What you'll be able to do
- Understand the different legal structures that are available for businesses, including sole proprietorships, partnerships, and limited companies.
- Understand how to register a new business with the relevant authorities, including the necessary documentation and procedures.
Understand the Skills and Knowledge Required to Run a BusinessReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
It teaches you to assess the suitability of running a business based on individual motivations and skills. You'll identify the key skills and knowledge required and recognise sources of support for prospective business owners.
What you'll be able to do
- Assess whether running a business is an appropriate option for a given individual
- Identify the skills and knowledge required to run a business successfully
- Explain the importance of different skills and knowledge areas for running a business
Understanding Conflict at WorkReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand the causes of workplace conflict, including individual differences and organisational factors, and explore approaches to prevent conflict. The unit also covers employee rights and identifies unacceptable workplace behaviour.
What you'll be able to do
- Understand the potential causes of conflict in the workplace
- Understand approaches that can be used to prevent conflict in the workplace
- Understand employee rights in the workplace
- Recognise examples of unacceptable behaviour in the workplace
Understanding Your CustomersReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
It teaches you to identify customer needs through effective questioning, active listening, and observation. You'll demonstrate appropriate customer care skills, including providing information, resolving complaints, and maintaining positive interactions.
What you'll be able to do
- Identify customer needs, including asking questions, listening actively, and observing customer behaviour
- Understand and demonstrate appropriate customer care, including providing helpful information, resolving complaints, and maintaining a positive attitude
Understanding consumer buying behaviourReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
This unit explores consumer buying behaviour by examining needs and wants, the decision-making process and unit, and internal and external influences. You'll understand how these factors affect purchasing decisions.
What you'll be able to do
- Understand consumer needs and wants and how they influence purchasing decisions.
- Understand the consumer decision making process (DMP) and the consumer decision making unit (DMU) and their roles in purchasing decisions.
- Understand internal and external influences on consumer buying behaviour, such as personal factors and social trends.
Understanding the sales cycleReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll gain an understanding of the sales cycle, focusing on the pre-sale, sale, and post-sale stages. The unit covers prospecting and qualifying leads, presenting products, handling objections, closing sales, and maintaining customer relationships.
What you'll be able to do
- Understand the pre-sale stage of the sales cycle, including prospecting and qualifying leads.
- Know the sale stage of the sales cycle, including presenting the product, handling objections, and closing the sale.
- Know the post-sale stage of the sales cycle, including providing customer service and building relationships.
Undertake an Individual Role Within a Social Enterprise ActivityReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
It teaches you to undertake an individual role in planning, delivering, and evaluating a social enterprise activity. You'll identify and minimise negative environmental and social impacts and share the outcomes of the activity.
What you'll be able to do
- Help plan a social enterprise activity, contributing to the development of aims, objectives and activities.
- Identify measures to ensure the trading activity has minimal negative impact on the environment or people, promoting ethical and sustainable practices.
- Deliver the social enterprise activity, fulfiling a defined role and contributing to the overall success of the project.
- Identify and share the outcomes of the social enterprise activity, communicating the impact and benefits to stakeholders.
Universal CreditReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll develop a comprehensive understanding of Universal Credit, including its purpose, eligibility criteria, structure, and the online application process. The unit equips learners to navigate the system and access appropriate support.
What you'll be able to do
- Understand what is meant by Universal Credit, including its purpose and eligibility criteria
- Understand the structure of Universal Credit, including the different elements and how they are calculated
- Understand how to make an application for Universal Credit, including the online application process and the evidence required
Working as Part of a GroupReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll develop knowledge of effective group working, including communication, collabouration, and understanding different group roles. The unit also covers reviewing group progress and evaluating individual contributions.
What you'll be able to do
- Understand how to contribute to working as part of a group in appropriate ways
- Demonstrate how to work as an effective group member, contributing to group tasks and activities
- Review the group’s progress and own contribution to it, identifying areas for improvement
Writing Effective AI PromptsReal unit · SFEDI Enterprises Ltd. T/A SFEDI Awards
You'll understand the importance of clear and effective AI prompts and their impact on AI outputs. The unit develops skills to create prompts for various business tasks, including marketing content generation and document summarisation.
What you'll be able to do
- Understand the importance of clear and effective AI prompts
- Create AI prompts for business tasks
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
AssertivenessBeing Safe and Healthy at WorkCivility and EtiquetteCommunication SkillsCompleting Voluntary WorkCoping with ChangeCreative ThinkingDemocracy and Citizenship
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
SFEDI Awards Level 1 Extended Award in Passport to Enterprise and Employment
- Apply data ethics to data activities
- Manage time in your business
- Plan the direction of your business
Where this can lead
AI Ethics Analyst
Your journey starts here, but where it goes is really up to you. We'll provide the opportunities, the learning, and the support to help you build a truly impactful career in a field that genuinely matters.
See the whole journey →Opens the roleAI Ethics AnalystOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate AI Ethics AnalystOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleAI Ethics SpecialistOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleResponsible AI EngineerOne of the jobs this qualification is a route intoSee the role →Opens the rolePrincipal Ethicist / AI Ethics ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleChief AI Ethics OfficerOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 39 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Apply data ethics to data activitiesManage time in your businessPlan the direction of your business
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
Learners will explore the concept of assertiveness, distinguishing it from aggression and passivity, and understand its benefits in personal and professional contexts. The unit includes developing assertiveness skills through communication techniques and self-evaluation.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for SFEDI Awards Level 1 Extended Award in Passport to Enterprise and Employment
63 units in this credential, in the order it lists them, awarded by SFEDI Enterprises Ltd. T/A SFEDI Awards.
- Assertiveness
- Being Safe and Healthy at Work
- Civility and Etiquette
- Communication Skills
- Completing Voluntary Work
- Coping with Change
and 57 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.