Innovate Awarding · RQF Level 2
IAO Level 2 Diploma in Care
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits46
- Guided learning269 hours
- Units in this qualification91
Awarded by Innovate Awarding · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
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These are the units Innovate Awarding registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Approaches to enable rights and choices for individuals with dementia whilst minimising risksReal unit · Innovate Awarding
What you'll be able to do
- Understand legislation and agreed ways of working that ensure the fulfilment of rights and choices of individuals with dementia while minimising risk of harm
- Understand how to maintain the right to privacy, dignity and respect when supporting individuals with dementia
- Support individuals with dementia to achieve their potential
- Work with carers who are caring for individuals with dementia
Assist in the administration of medicationReal unit · Innovate Awarding
What you'll be able to do
- Know the current legislation relevant to the administration of medication.
- Know the current guidelines relevant to the administration of medication.
- Know the current policies relevant to the administration of medication.
- Understand own role in assisting in the administration of medication.
- Understand the requirements for assisting in the administration of medication.
- Understand the procedures for assisting in the administration of medication.
- Understand the requirements for ensuring an individual’s safety during medication administration.
- Understand the procedures for ensuring an individual’s safety during medication administration.
- Prepare for the administration of medication.
- Assist in the administration of medication.
- Contribute to the management of medications.
- Contribute to the management of administration records.
Assist the practitioner to carry out health care activitiesReal unit · Innovate Awarding
What you'll be able to do
- Know about current legislation when assisting the practitioner to carry out health care activities.
- Know about national guidelines when assisting the practitioner to carry out health care activities.
- Know about policies when assisting the practitioner to carry out health care activities.
- Know about protocols when assisting the practitioner to carry out health care activities.
- Know about good practice when assisting the practitioner to carry out health care activities.
- Assist the practitioner in carrying out health care activities.
Basic awareness of diabetesReal unit · Innovate Awarding
What you'll be able to do
- Understand what is meant by diabetes, including different types and their characteristics
- Know the risk factors for developing type 2 diabetes
- Know the treatment options and management strategies for individuals with diabetes
- Understand how to respond to hypoglycaemia in individuals with diabetes
- Understand the links between diabetes and other conditions, including potential complications
Causes and spread of infectionReal unit · Innovate Awarding
What you'll be able to do
- Understand the various causes of infection.
- Understand the different routes of transmission of infection.
Cleaning, decontamination and waste managementReal unit · Innovate Awarding
What you'll be able to do
- Understand how to maintain a clean environment to minimise the risk of infection.
- Understand the principles and steps of the decontamination process for equipment and surfaces.
- Understand the importance of good waste management practice in preventing the spread of infection.
Communication in care settingsReal unit · Innovate Awarding
What you'll be able to do
- Understand why communication is important in the work setting
- Meet the communication and language needs, wishes and preferences of individuals
- Reduce barriers to communication
- Apply principles and practices relating to confidentiality at work
Contribute to monitoring the health of individuals affected by health conditionsReal unit · Innovate Awarding
What you'll be able to do
- Understand the principles of monitoring the health of individuals affected by health conditions
- Understand the requirements for monitoring the health of individuals affected by health conditions
- Carry out observations of the health of individuals affected by health conditions
- Record observations accurately and completely
- Report observations to the appropriate person
- Respond appropriately to changes in an individual’s condition
Contribute to promoting nutrition and hydration in social care settingsReal unit · Innovate Awarding
What you'll be able to do
- Know the principles of a balanced diet for individuals in social care settings
- Work with others to plan a balanced diet in health and social care settings
- Promote a balanced diet in health and social care settings
- Understand the principles of hydration for individuals in social care settings
- Carry out your role in promoting hydration in health and social care settings
- Prevent malnutrition in individuals in social care settings
- Carry out your role in screening and monitoring nutrition and hydration of individuals
- Know the importance of special dietary requirements in health and social care settings
Contribute to support of positive risk-taking for individualsReal unit · Innovate Awarding
What you'll be able to do
- Describe the importance of risk-taking in everyday life for individuals.
- Explain the importance of positive, person-centred risk assessment in supporting individuals.
- Outline how relevant legislation and policies relate to positive risk-taking in a care setting.
- Support individuals to make informed choices about taking risks, ensuring their understanding of potential consequences.
- Contribute to the support of individuals to manage identified risks, following agreed care plans and risk assessments.
- Explain duty of care in relation to supporting positive risk-taking, balancing individual rights with safeguarding responsibilities.
Contribute to supporting group care activitiesReal unit · Innovate Awarding
What you'll be able to do
- Understand the place of group care activities in the care and support of individuals
- Contribute to the development of a supportive group culture
- Contribute to the implementation of group care activities
- Contribute to the evaluation of group care activities
- Understand the place of group care activities in the care and support of individuals
Contribute to supporting individuals in the use of assistive technologyReal unit · Innovate Awarding
What you'll be able to do
- Understand the range and purpose of assistive technology available to support individuals, including its potential benefits and limitations
- Contribute to the use of assistive technology by individuals, under supervision, ensuring it is used safely and effectively
Contribute to supporting individuals with a learning disability to access healthcareReal unit · Innovate Awarding
What you'll be able to do
- Understand legislation, policies and guidance relevant to individuals with a learning disability accessing healthcare
- Understand the function of different healthcare services that an individual with a learning disability may need to access
- Understand how plans for healthcare and regular health checks underpin long-term health and wellbeing for individuals with a learning disability
- Contribute to plans for healthcare with individuals with a learning disability
- Support individuals to overcome barriers to accessing healthcare services
- Support individuals with a learning disability to use healthcare services
Contribute to the care of a deceased personReal unit · Innovate Awarding
What you'll be able to do
- Know the factors that affect how individuals are cared for after death, including cultural and religious beliefs
- Contribute to supporting those who are close to deceased individuals, in a sensitive and respectful manner
- Contribute to preparing deceased individuals prior to transfer, following organisational procedures
- Contribute to transferring deceased individuals with dignity and respect
- Manage own feelings in relation to the death of individuals, seeking support when needed
Contribute to the effectiveness of teamsReal unit · Innovate Awarding
What you'll be able to do
- Understand the importance of own role within a team and how it contributes to overall team performance.
- Reflect on own performance within the team, identifying strengths and areas for development.
- Manage time and commitments effectively to ensure tasks are completed efficiently and contribute to team goals.
- Establish effective working relationships with all members of the team, fostering collaboration and communication.
Contribute to the support of individuals with multiple conditions and/or disabilitiesReal unit · Innovate Awarding
What you'll be able to do
- Understand the impact of multiple conditions or disabilities on individuals' physical, emotional, and social well-being.
- Know the support available for individuals with multiple conditions and/or disabilities, including healthcare, social care, and community resources.
- Contribute to the support of individuals with multiple conditions or disabilities in accordance with their care plan.
- Evaluate own contribution to the support of an individual for an activity, identifying areas for improvement.
Contribute to the support of infection prevention and control in social careReal unit · Innovate Awarding
What you'll be able to do
- Explain infection prevention and control measures
- Explain the need to ensure infection prevention and control policies and guidelines are applied within different settings
- Demonstrate how personal hygiene can help to prevent and control infections
- Take steps to reduce the likelihood of infection in the work setting
Dementia awarenessReal unit · Innovate Awarding
What you'll be able to do
- Understand the nature of dementia and its impact on individuals.
- Understand different models of dementia care and their application.
- Know the different types of dementia and their causes.
- Understand an individual’s experience of living with dementia.
Duty of careReal unit · Innovate Awarding
What you'll be able to do
- Understand the implications of duty of care in health and social care settings.
- Understand the support available for addressing dilemmas that may arise in relation to duty of care.
- Respond to complaints effectively and appropriately.
Equality and inclusion in care settingsReal unit · Innovate Awarding
What you'll be able to do
- Understand the meaning of equality and inclusion in care settings and their importance in promoting individual well-being
- Understand the potential impact of discrimination and exclusion on individuals receiving care
- Work in an inclusive way, respecting diversity and promoting equal opportunities for all individuals
- Access information, advice, and support about diversity, equality, and inclusion, including relevant legislation and organisational policies
Facilitate person centred assessment, planning, implementation and reviewReal unit · Innovate Awarding
What you'll be able to do
- Understand the principles underpinning person-centred assessment and care planning
- Facilitate person-centred assessment processes
- Contribute to the planning of care or support, ensuring it is person-centred
- Support the implementation of care plans, adhering to person-centred principles
- Monitor a care plan to ensure it continues to meet the individual's needs and preferences
- Facilitate a review of care plans and their implementation, incorporating feedback from the individual and relevant others
First aid essentialsReal unit · Innovate Awarding
What you'll be able to do
- Understand the remit of a first aider, including their responsibilities and limitations.
- Assess an incident effectively, prioritising safety and identifying potential hazards.
- Manage an unresponsive casualty who is breathing normally, maintaining their airway and monitoring their condition.
- Manage an unresponsive casualty who is not breathing normally, performing cardiopulmonary resuscitation (CPR) effectively.
- Recognise and assist a casualty who is choking, using appropriate techniques to clear their airway.
- Manage a casualty with external bleeding, controlling the bleeding and preventing further injury.
- Manage a casualty who is in shock, providing appropriate care and support.
- Manage a casualty with a minor injury, providing first aid and advice.
Gain access to the homes of individuals, deal with emergencies and ensure security on departureReal unit · Innovate Awarding
What you'll be able to do
- Identify agreed ways to gain entry to and leave individuals' homes, adhering to organisational policies and procedures.
- Gain entry to individuals' homes using agreed methods, respecting their privacy and dignity.
- Take appropriate action when unable to gain entry to individuals' homes, following established protocols and reporting procedures.
- Deal with emergencies encountered after gaining entry to individuals' homes, responding calmly and effectively according to training and guidelines.
- Ensure security when leaving individuals' homes, securing the premises and following safety protocols.
- Review procedures for entering and leaving individuals' homes, identifying any areas for improvement and suggesting modifications to enhance safety and efficiency.
Handle information in care settingsReal unit · Innovate Awarding
What you'll be able to do
- Understand the need for secure handling of information in care settings
- Access support for handling information
- Handle information in accordance with agreed ways of working
Health, safety and wellbeing in care settingsReal unit · Innovate Awarding
What you'll be able to do
- Understand own responsibilities, and the responsibilities of others, relating to health and safety in the work setting, including legal requirements and organisational policies
- Understand the use of risk assessments in relation to health and safety, including identifying hazards and implementing control measures
- Understand procedures for responding to accidents and sudden illness, including first aid and emergency procedures
- Reduce the spread of infection, using appropriate hygiene practices and infection control measures
- Move and handle equipment and objects safely, using correct techniques and equipment
- Handle hazardous substances and materials safely, following organisational procedures and safety guidelines
- Understand how to promote fire safety in the work setting, including fire prevention and evacuation procedures
- Implement security measures in the work setting, protecting individuals and property from harm
- Manage own stress, using effective coping strategies and seeking support when needed
Implement person-centred approaches in care settingsReal unit · Innovate Awarding
What you'll be able to do
- Understand person-centred approaches for care and support
- Establish consent when providing care or support
Increase awareness about drugs, alcohol or other substancesReal unit · Innovate Awarding
What you'll be able to do
- Understand relevant legislation and government policy relating to substance use, misuse and associated support.
- Understand the nature of substance use, its potential effects on individuals and communities, and available treatment options.
- Identify individuals’ existing knowledge of, attitudes towards, and values in relation to substance use.
- Increase individuals’ knowledge and understanding of substance use, its risks, and available support services.
Introduction to personalisation in social careReal unit · Innovate Awarding
What you'll be able to do
- Explain the meaning of personalisation in social care and its underlying principles.
- Describe the systems that support personalisation, including assessment, planning, and review processes.
- Explain how personalisation affects the way support is provided to individuals, focusing on choice and control.
- Implement personalisation in practice, adapting support to meet individual needs and preferences.
Introductory awareness of models of disabilityReal unit · Innovate Awarding
What you'll be able to do
- Know the difference between the medical and social models of disability
- Understand how the adoption of different models of disability impacts on the wellbeing of individuals
Meet food safety requirements when providing food and drink for individualsReal unit · Innovate Awarding
What you'll be able to do
- Explain the importance of adhering to food safety measures when providing food and drink for individuals.
- Demonstrate how to maintain personal hygiene and cleanliness when handling food and drink.
- Follow safety procedures when preparing and serving food and drink for individuals.
- Follow safety procedures when clearing away food and drink after service.
- Store food and drink safely to prevent contamination and spoilage.
- Identify sources of additional advice and support regarding food safety regulations and best practices.
Monitor and maintain the environment and resources during and after health care activitiesReal unit · Innovate Awarding
What you'll be able to do
- Know the procedures for monitoring the environment and resources.
- Know the procedures for maintaining the environment and resources.
- Operate equipment.
- Monitor the environment.
- Maintain the environment.
- Monitor resources.
- Maintain resources.
- Clean resources in own work area.
Move and position individuals in accordance with their care planReal unit · Innovate Awarding
What you'll be able to do
- Understand current legislation, national guidelines, organisational policies, procedures and protocols in relation to moving and positioning individuals safely and effectively.
- Understand relevant anatomy and physiology in relation to moving and positioning individuals, including principles of biomechanics and safe movement.
- Minimise risk to both the individual and themselves before moving and positioning individuals, including risk assessment and environmental considerations.
- Move and position an individual safely and in accordance with their care plan, respecting their dignity and preferences.
- Know when to seek advice and/or assistance from others when moving and positioning an individual, ensuring safety and appropriate support.
Obtain and test capillary blood samplesReal unit · Innovate Awarding
What you'll be able to do
- Explain how legislation, policy and good practice guidelines relate to obtaining and testing capillary blood samples, ensuring compliance and safety
- Describe the relevant anatomy and physiology in relation to obtaining and testing capillary blood samples, including the structure of the skin and blood vessels
- Prepare to obtain capillary blood samples, gathering necessary equipment and ensuring a clean and safe environment
- Obtain capillary blood samples using appropriate techniques, minimising discomfort and ensuring accurate results
- Test and record the results of blood samples, following established procedures and documenting findings accurately
- Pass on the results of blood samples to the appropriate healthcare professionals, maintaining confidentiality and ensuring timely communication
Obtain and test specimens from individualsReal unit · Innovate Awarding
What you'll be able to do
- Understand the relevant legislation, policies, and good practice guidelines that apply to obtaining, carrying, testing, and storing specimens
- Understand the step-by-step processes involved in obtaining specimens from individuals, including preparation, collection, and post-collection procedures
- Understand the processes involved in testing specimens, including quality control and safety measures
- Prepare appropriately to obtain specimens from individuals, ensuring the correct equipment and environment are ready
- Obtain specimens from individuals safely and effectively, following established protocols
- Test specimens accurately and reliably, adhering to quality control procedures
- Report on the outcomes of specimen tests clearly and concisely, documenting any relevant observations or anomalies
Personal development in care settingsReal unit · Innovate Awarding
What you'll be able to do
- Understand what is required for competence in own work role
- Reflect on own work activities
- Agree a personal development plan
Prepare environments and resources for use during healthcare activitiesReal unit · Innovate Awarding
What you'll be able to do
- Explain how to prepare and manage environments and resources effectively for use during healthcare activities.
- Prepare environments, medical equipment, devices, and resources in accordance with relevant procedures and safety guidelines for use during healthcare activities.
- Ensure that environments and resources are cleaned, stored, and ready for their next intended use, following infection control protocols.
Prepare individuals for healthcare activitiesReal unit · Innovate Awarding
What you'll be able to do
- Understand current legislation, policy and good practice guidelines relating to the preparation of individuals for healthcare activities.
- Prepare individuals effectively for a range of healthcare activities, taking into account their individual needs and preferences.
- Accurately record and report on healthcare activities, adhering to relevant protocols and maintaining confidentiality.
Principles of health promotionReal unit · Innovate Awarding
What you'll be able to do
- Describe the various factors that can influence an individual's health and wellbeing.
- Explore different approaches to behaviour change and their potential impact on health outcomes.
- State the importance of effective communication in health promotion activities and its role in achieving positive health outcomes.
Principles of positive risk taking for individuals with disabilitiesReal unit · Innovate Awarding
What you'll be able to do
- Know the importance of risk taking in everyday life for individuals with disabilities to promote independence and choice
- Understand the principles of person-centred risk assessment, focusing on the individual's needs and preferences
- Understand relevant legislation and policies in relation to positive risk taking, including safeguarding and duty of care
- Understand how to support individuals with disabilities in decisions about risk taking, providing information and support
- Understand how to support individuals with disabilities to manage identified risks, promoting their safety and wellbeing
Principles of supporting an individual to maintain personal hygieneReal unit · Innovate Awarding
What you'll be able to do
- Understand the importance of good personal hygiene for individuals
- Support an individual to maintain personal hygiene
- Understand when poor hygiene may be an indicator of underlying personal issues for an individual
Principles of supporting individuals with a learning disability to access healthcareReal unit · Innovate Awarding
What you'll be able to do
- Summarise the key legislation, policies, and guidance relevant to supporting individuals with a learning disability to access healthcare.
- Describe the function of different healthcare services that an individual with a learning disability may need to access.
- Describe the roles of different professionals within healthcare services that an individual with a learning disability may need to access.
- Explain how care plans and regular health checks contribute to the long-term health and well-being of individuals with a learning disability.
- Identify potential barriers and challenges that an individual with a learning disability may face when accessing a variety of healthcare services.
Promotion of general health and well-beingReal unit · Innovate Awarding
What you'll be able to do
- Describe methods of health promotion planning, including needs assessment, goal setting, and evaluation
- Identify opportunities for the practical application of health promotion in care settings
- Outline the scientific basis of health promotion, including the principles of behaviour change and disease prevention
Provide active support to individualsReal unit · Innovate Awarding
What you'll be able to do
- Explain how active support translates values into person-centred practical action with an individual
- Demonstrate positive interaction with individuals to promote participation
- Implement person-centred daily plans to promote participation
- Maintain person-centred records of participation
Provide support for journeysReal unit · Innovate Awarding
What you'll be able to do
- Understand the factors to consider when planning to support individuals on journeys, including accessibility and safety
- Support individuals to plan journeys, taking into account their needs and preferences
- Support individuals when making journeys, providing assistance and reassurance as required
- Review the support provided for individuals when making journeys, identifying areas for improvement
Provide support for sleepReal unit · Innovate Awarding
What you'll be able to do
- Understand the importance of sleep for overall health and well-being
- Establish conditions suitable for sleep, considering environmental factors and individual preferences
- Assist an individual to sleep, using appropriate techniques and support
- Monitor sleep patterns and identify any potential difficulties
- Access information and advice about difficulties with sleep, including referral pathways
Provide support for therapy sessionsReal unit · Innovate Awarding
What you'll be able to do
- Understand the benefits of therapy sessions for individuals, including physical, emotional, and psychological well-being
- Provide support to individuals during therapy sessions, following the therapist's instructions and ensuring their comfort
- Contribute to the review of therapy sessions, providing feedback on the individual's progress and any challenges encountered
Provide support to manage pain and discomfortReal unit · Innovate Awarding
What you'll be able to do
- Understand different approaches to managing pain and discomfort, including pharmacological and non-pharmacological methods
- Understand the importance of person-centred approaches to pain management
- Assist individuals in minimising their pain or discomfort, using appropriate techniques and strategies
- Monitor individuals' pain levels and responses to pain management interventions
- Accurately record and report on the management of individuals' pain or discomfort, following established protocols
Responsibilities of a care workerReal unit · Innovate Awarding
What you'll be able to do
- Understand the importance of professional working relationships in care settings
- Understand the different types of working relationships encountered in care settings
- Work in accordance with agreed protocols and procedures established by the employer
- Demonstrate working in partnership with colleagues and other professionals
Safeguarding and protection in care settingsReal unit · Innovate Awarding
What you'll be able to do
- Explain the key principles of safeguarding adults in care settings.
- Recognise the signs and indicators of potential abuse or neglect.
- Describe the appropriate steps to take when responding to suspected or alleged abuse, following organisational policies and procedures.
- Explain the national and local context of safeguarding and protection from abuse, including relevant legislation and reporting mechanisms.
- Describe ways to reduce the likelihood of abuse occurring in care settings, promoting a safe and supportive environment.
- Recognise and report unsafe practices that could potentially lead to abuse or harm.
- Explain the principles of online safety and how to protect vulnerable adults from online abuse and exploitation.
Select and wear appropriate personal protective equipment for work in healthcare settingsReal unit · Innovate Awarding
What you'll be able to do
- Understand the relevant legislation, local policies, and protocols regarding appropriate attire for working in a healthcare setting.
- Understand the relevant legislation, local policies, and protocols regarding appropriate attire for working in a healthcare setting.
- Select and correctly use personal protective equipment (PPE) in a healthcare setting, ensuring adherence to safety guidelines.
Stroke awarenessReal unit · Innovate Awarding
What you'll be able to do
- Define what a stroke is, including different types of stroke.
- Recognise the signs and symptoms of a stroke.
- Explain the modifiable and non-modifiable risk factors for stroke.
- Explain the importance of prompt emergency response and treatment following a stroke.
- Describe the different aspects of stroke management, including rehabilitation and long-term care.
Support care plan activitiesReal unit · Innovate Awarding
What you'll be able to do
- Prepare to implement care plan activities, ensuring resources and the environment are suitable
- Support care plan activities in accordance with the individual's needs and preferences
- Maintain accurate and up-to-date records of care plan activities
- Contribute to reviewing activities in the care plan, providing feedback and observations
Support families of individuals with acquired brain injuryReal unit · Innovate Awarding
What you'll be able to do
- Understand the importance of working in a family centred way when supporting individuals with acquired brain injury.
- Understand the long term effects of acquired brain injury on the family unit.
- Apply relevant legislation that supports carers of individuals with acquired brain injury.
- Support families and friends who hold the primary caring role for individuals with acquired brain injury.
- Know the support available from other professionals and agencies for families affected by acquired brain injury.
Support individuals at the end of lifeReal unit · Innovate Awarding
What you'll be able to do
- Understand the aims and principles of end of life care, including palliative care and symptom management
- Understand the factors that can affect end of life care, such as cultural beliefs, religious practices, and personal preferences
- Understand advance care planning in relation to end of life care, including the importance of respecting an individual's wishes
- Provide support to individuals and key people during end of life care, offering emotional and practical assistance
- Understand the role of organisations and support services available to individuals and key people in relation to end of life care, and how to access them
- Support individuals through the process of dying, providing comfort and reassurance
- Take appropriate action following the death of individuals, in accordance with organisational procedures and legal requirements
- Manage own feelings in relation to the dying or death of individuals, seeking support when needed
Support individuals to access and use information about services and facilitiesReal unit · Innovate Awarding
What you'll be able to do
- Know ways to support individuals to access information on services and facilities.
- Work with individuals to select and obtain information about services and facilities.
- Work with individuals to access and use information about services and facilities.
- Support individuals to evaluate the information accessed on services and facilities.
Support individuals to carry out their own health care proceduresReal unit · Innovate Awarding
What you'll be able to do
- Understand the range of health care procedures that individuals are likely to undertake independently.
- Support individuals in preparing themselves to carry out their own health care procedures effectively.
- Provide appropriate support to individuals while they are carrying out their health care procedures.
- Monitor health care procedures undertaken by individuals, identifying any issues or concerns.
Support individuals to eat and drinkReal unit · Innovate Awarding
What you'll be able to do
- Support individuals to make informed choices about food and drink, respecting their preferences and dietary requirements.
- Prepare the environment and resources to provide effective support for individuals during eating and drinking.
- Provide appropriate support to individuals while they are eating and drinking, ensuring their comfort and safety.
- Clear away after eating and drinking, maintaining hygiene and cleanliness.
- Monitor eating and drinking patterns and the support provided, identifying any concerns and reporting them appropriately.
Support individuals to maintain personal hygieneReal unit · Innovate Awarding
What you'll be able to do
- Explain the importance of maintaining good personal hygiene for individuals in care settings.
- Demonstrate how to support individuals to maintain their personal hygiene, respecting their dignity and preferences.
- Recognise when poor hygiene may indicate underlying personal issues, such as neglect, abuse, or mental health concerns.
Support individuals to manage continenceReal unit · Innovate Awarding
What you'll be able to do
- Understand factors that affect the management of continence.
- Support individuals to manage continence issues.
- Support their carers to manage continence issues.
- Support the use of equipment to manage continence.
- Maintain infection control when supporting individuals to manage continence.
- Monitor support for managing continence.
- Record support for managing continence.
- Report on support for managing continence.
Support individuals to meet personal care needsReal unit · Innovate Awarding
What you'll be able to do
- Work with individuals to identify their personal care needs and preferences, ensuring their involvement in decision-making
- Provide support for personal care activities, respecting the individual's dignity, privacy, and independence
- Support individuals to use the toilet, providing assistance as needed while maintaining their privacy and comfort
- Support individuals to maintain personal hygiene, assisting with washing, bathing, and oral care as required
- Support individuals to manage their personal appearance, helping with dressing, grooming, and other activities to promote self-esteem
- Monitor and report on the support provided for personal care, documenting any changes in the individual's needs or preferences
Support individuals to negotiate environmentsReal unit · Innovate Awarding
What you'll be able to do
- Explain the factors that impact on an individual's ability to negotiate their environment, including physical, cognitive, and emotional considerations.
- Prepare to support an individual to negotiate an environment, considering their specific needs and potential challenges.
- Support an individual to negotiate an environment, providing appropriate assistance and encouragement.
- Review the support provided to an individual to negotiate an environment, identifying areas for improvement and adapting strategies as needed.
Support individuals undergoing healthcare activitiesReal unit · Innovate Awarding
What you'll be able to do
- Describe different healthcare activities and their purpose, in order to provide appropriate support to individuals
- Prepare individuals to undergo healthcare activities, explaining the procedure and addressing any concerns or anxieties
- Support individuals during healthcare activities, providing reassurance, comfort, and assistance as needed
- Support individuals following healthcare activities, monitoring their condition and providing any necessary aftercare
Support individuals who are distressedReal unit · Innovate Awarding
What you'll be able to do
- Understand the causes of distress in individuals and the potential effects this can have on them
- Understand the potential impacts on own well-being when supporting an individual who is distressed
- Prepare to support individuals who are experiencing distress, taking into account their individual needs and preferences
- Support individuals who are experiencing distress in a sensitive and appropriate manner
- Support individuals to manage their distress, using appropriate techniques and strategies
- Accurately record and report on an individual’s distress, following organisational procedures
Support individuals with dementia to eat and drinkReal unit · Innovate Awarding
What you'll be able to do
- Understand how dementia affects the nutritional needs of individuals, recognising potential challenges and changes in appetite
- Understand the effect that mealtime environments can have on an individual with dementia, considering factors such as noise, lighting, and social interaction
- Support an individual with dementia to eat and drink, providing assistance and encouragement as needed, while respecting their preferences and dignity
Support participation in learning and development activitiesReal unit · Innovate Awarding
What you'll be able to do
- Understand the factors to take into account when supporting individuals to take part in activities for learning and development, including individual needs and preferences
- Support individuals to prepare for taking part in learning and development activities, providing encouragement and information
- Contribute to preparing the environment and resources for learning and development activities, ensuring accessibility and suitability
- Support individuals to take part in learning and development activities, promoting engagement and participation
- Contribute to the evaluation of learning or development activities, providing feedback and observations
Support person-centred thinking and planningReal unit · Innovate Awarding
What you'll be able to do
- Understand the principles and practice of person-centred thinking, planning and reviews, focusing on the individual's strengths and aspirations
- Understand the context within which person-centred thinking and planning takes place, including legal and ethical considerations
- Understand own role in person-centred planning, thinking and reviews, working collaboratively with the individual and others
- Apply person-centred thinking in relation to own life, reflecting on own values and goals
- Implement person-centred thinking and person-centred reviews to support individuals to achieve their goals
Support use of medication in social care settingsReal unit · Innovate Awarding
What you'll be able to do
- Understand the legislative framework for the use of medication in adult care settings, including relevant regulations and guidelines.
- Know about common types of medication used in social care settings and their intended use, potential side effects, and contraindications.
- Understand the roles and responsibilities of different individuals involved in the use of medication in social care settings, including care workers, nurses, and pharmacists.
- Understand techniques for administering medication safely and effectively, considering different routes of administration and individual needs.
- Receive, store, and dispose of medication supplies in line with agreed ways of working and organisational policies.
- Promote the rights of the individual when managing medication, including their right to information, choice, and refusal.
- Support the use of medication by providing information, encouragement, and assistance as required.
- Record and report on the use of medication accurately and promptly, following established procedures.
The principles of infection prevention and controlReal unit · Innovate Awarding
What you'll be able to do
- Understand own and others' roles and responsibilities in the prevention and control of infections in a care setting.
- Understand relevant legislation and organisational policies relating to the prevention and control of infections.
- Understand the systems and procedures in place relating to the prevention and control of infections.
- Understand the importance of risk assessment in relation to the prevention and control of infections.
- Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections.
- Understand the importance of good personal hygiene in the prevention and control of infections.
The principles of sensory lossReal unit · Innovate Awarding
What you'll be able to do
- Know the common causes and indicators of sensory loss, including visual and auditory impairments
- Report concerns about an individual’s sensory loss to the appropriate personnel, following organisational procedures
- Understand the various factors that can impact on an individual with sensory loss, such as social isolation and communication difficulties
Understand and enable interaction and communication with individuals with dementiaReal unit · Innovate Awarding
What you'll be able to do
- Demonstrate effective communication techniques when interacting with individuals with dementia, adapting communication styles to meet their needs.
- Apply appropriate interaction and communication approaches when working with individuals with dementia, promoting their well-being and reducing distress.
Understand and implement a person-centred approach to the care and support of individuals with dementiaReal unit · Innovate Awarding
What you'll be able to do
- Understand the importance of a person-centred approach to dementia care and support
- Involve the individual with dementia in planning and implementing their care and support using a person-centred approach
- Involve carers and others in the care and support of individuals with dementia
Understand equality, diversity and inclusion in dementia careReal unit · Innovate Awarding
What you'll be able to do
- Understand and appreciate the importance of the diversity of individuals with dementia, recognising their unique backgrounds and experiences
- Understand the importance of person-centred approaches in the care and support of individuals with dementia, focusing on their individual needs and preferences
- Understand ways of working with a range of individuals who have dementia to ensure their diverse needs are met, promoting equality and inclusion
Understand how to support individuals to be part of a communityReal unit · Innovate Awarding
What you'll be able to do
- Explain the importance of social inclusion for individuals and communities
- Describe social exclusion and the consequences for individuals and communities
- Describe how the social inclusion of individuals can be supported
- Demonstrate how to support the social inclusion of individuals
Understand mental health problemsReal unit · Innovate Awarding
What you'll be able to do
- Identify and describe different types of mental ill health, including their characteristics and potential causes
- Explain the impact of mental ill health on individuals, considering their emotional, physical, and social well-being
- Analyse the impact of an individual's mental ill health on their family, friends, and wider social network
Understand mental well-being and mental health promotionReal unit · Innovate Awarding
What you'll be able to do
- Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span.
- Implement an effective strategy for promoting mental well-being and mental health with individuals and groups.
Understand physical disabilityReal unit · Innovate Awarding
What you'll be able to do
- Understand the value and capability of individuals, regardless of their physical abilities.
- Understand the nature and impact of physical disability on individuals' lives.
- Understand how individuals with physical disabilities can be supported to achieve their full potential.
- Understand the importance of promoting independence and inclusion for individuals with physical disabilities.
Understand the administration of medication to individuals with dementia using a person-centred approachReal unit · Innovate Awarding
What you'll be able to do
- Identify common medications prescribed to individuals with dementia, and their intended effects.
- Describe how to provide person-centred care to individuals with dementia when administering medication, ensuring their comfort, dignity, and preferences are respected.
Understand the administration of medication to individuals with dementia using a person-centred approachReal unit · Innovate Awarding
What you'll be able to do
- Identify and describe common medications available to individuals with dementia, including their purpose, dosage, and potential side effects
- Explain how to provide person-centred care to individuals with dementia through the appropriate and effective use of medication, considering their individual needs, preferences, and beliefs
- Describe the importance of monitoring and reporting on the effects of medication on individuals with dementia
Understand the benefits of engaging in activities in social care settingsReal unit · Innovate Awarding
What you'll be able to do
- Explain the impact of activity on physical and mental well-being
- Describe the social benefits of activities
- Explain how activity can be the basis for a model of care and support
Understand the diversity of individuals with dementia and the importance of inclusionReal unit · Innovate Awarding
What you'll be able to do
- Understand the importance of equality, diversity and inclusion in the provision of dementia care and support.
- Understand that each individual’s experience of dementia is unique and requires a personalised approach.
- Understand the importance of working in a person-centred way to meet the specific needs of individuals with dementia.
Understand the factors that can influence communication and interaction with individuals who have dementiaReal unit · Innovate Awarding
What you'll be able to do
- Understand factors affecting communication with individuals who have dementia
- Understand how a person-centred approach encourages communication with individuals with dementia
Understand the impact of Acquired Brain Injury on individualsReal unit · Innovate Awarding
What you'll be able to do
- Describe the different types of Acquired Brain Injury and their causes.
- Explain the potential physical, cognitive, and emotional effects of Acquired Brain Injury on individuals.
- Identify the specific communication needs of an individual with Acquired Brain Injury.
- Describe how Acquired Brain Injury may affect an individual’s personality and behaviour.
- Explain the impact of challenging behaviour on an individual with Acquired Brain Injury and those providing support.
Understand the principles of supporting individuals with end of life careReal unit · Innovate Awarding
What you'll be able to do
- Understand different perspectives on death and dying
- Understand the aims, principles and policies of end of life care
- Understand factors regarding communication in end of life care
- Understand how to access support services available to individuals and others affected by end of life care
Understand the role of communication and interactions with individuals who have dementiaReal unit · Innovate Awarding
What you'll be able to do
- Understand the importance of positive interactions with individuals with dementia to promote their wellbeing
- Understand that individuals with dementia can communicate in different ways, including verbally and non-verbally
- Understand the factors which can affect communication for individuals with dementia, such as environment, physical health and emotional state
Understanding and enabling assisting and moving individualsReal unit · Innovate Awarding
What you'll be able to do
- Understand the key concepts of manual handling in relation to assisting and moving individuals, including relevant legislation and guidelines
- Understand the impact of assisting and moving for workers and individuals, including potential risks and injuries
- Understand the role of workers and others in relation to assisting and moving individuals, including responsibilities and communication
- Prepare an environment before assisting and moving an individual, ensuring safety and accessibility
- Support the individual to prepare before assisting and moving, promoting comfort and cooperation
- Assist and move an individual in accordance with the individual’s risk assessment and care plan, using appropriate techniques
- Report and record changes that may affect the individual’s care and support plan for assisting and moving, ensuring continuity of care
Understanding autistic spectrum conditionsReal unit · Innovate Awarding
What you'll be able to do
- Understand the concept of autism as a spectrum and its implications for individuals
- Understand the characteristics associated with autistic spectrum conditions, including variations in presentation
- Understand how to contribute to the person-centred support of an individual who has an autistic spectrum condition, ensuring their needs and preferences are met
- Understand how to communicate effectively with individuals on the autistic spectrum, adapting communication styles as necessary
Undertake agreed pressure area careReal unit · Innovate Awarding
What you'll be able to do
- Understand the anatomy and physiology of the skin in relation to pressure area care, including factors that contribute to pressure damage.
- Understand good practice in relation to own role when undertaking pressure area care, adhering to ethical and professional standards.
- Follow the agreed care plan for pressure area care, ensuring consistency and individualised support.
- Understand the use of materials, equipment and resources that are available when undertaking pressure area care, using them safely and effectively.
- Prepare to undertake pressure area care, ensuring a safe and comfortable environment for the individual.
- Undertake pressure area care in accordance with the care plan and best practice guidelines, monitoring the individual's skin condition and reporting any concerns.
Undertake personal hygiene activities with individualsReal unit · Innovate Awarding
What you'll be able to do
- Understand current legislation in relation to undertaking personal hygiene activities with individuals.
- Understand national guidelines in relation to undertaking personal hygiene activities with individuals.
- Understand policies in relation to undertaking personal hygiene activities with individuals.
- Understand procedures in relation to undertaking personal hygiene activities with individuals.
- Understand protocols in relation to undertaking personal hygiene activities with individuals.
- Know the anatomy of the skin, nose, mouth, eyes and ears in relation to cleansing.
- Know the physiology of the skin, nose, mouth, eyes and ears in relation to cleansing.
- Prepare for undertaking personal hygiene activities with individuals.
- Undertake personal hygiene activities with individuals.
- Record the outcome of the personal hygiene activity.
- Report the outcome of the personal hygiene activity.
Undertake physiological measurementsReal unit · Innovate Awarding
What you'll be able to do
- Understand relevant legislation, policy and good practice for undertaking physiological measurements, ensuring compliance and safety
- Understand the physiological states that can be measured, including their normal ranges and potential variations
- Prepare to take physiological measurements, ensuring equipment is ready and the individual is comfortable
- Undertake physiological measurements accurately and safely, following established procedures
- Record and report results of physiological measurements clearly and accurately, adhering to confidentiality guidelines
Work with other professionals and agencies to support individuals with a physical disabilityReal unit · Innovate Awarding
What you'll be able to do
- Describe different types of social care provision available for individuals with physical disabilities.
- Explain the roles and support provided by various professionals and agencies working with individuals with physical disabilities.
- Work in partnership with other professionals and agencies to support individuals with physical disabilities, contributing to a coordinated approach to care.
Working as part of a team in adult care settingsReal unit · Innovate Awarding
What you'll be able to do
- Explain the nature of teams and teamwork within adult care settings.
- Describe the principles that underpin effective teamwork, including communication, collaboration, and shared responsibility.
- Analyse the effect of conflict within teams and strategies for resolving disagreements constructively.
- Work effectively as part of a team, contributing to shared goals and supporting colleagues.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Assess an individual’s health status
- Assist in the research work
- Assist the practitioner to implement healthcare activities
- Collect specimens through the use of endoscopic procedures
- Conduct Viewings
- Influence learning opportunities that support personal and social development
- Manage pain relief for an individual
- Monitor the condition of individuals
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
Learners will understand legislation and agreed ways of working to support the rights and choices of individuals with dementia while minimising risks. The unit covers maintaining privacy, dignity, respect, and supporting individuals to achieve their potential safely.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for IAO Level 2 Diploma in Care
90 units in this credential, in the order it lists them, awarded by Innovate Awarding.
- Approaches to enable rights and choices for individuals with dementia whilst minimising risks
- Assist in the administration of medication
- Assist the practitioner to carry out health care activities
- Basic awareness of diabetes
- Causes and spread of infection
- Cleaning, decontamination and waste management
and 84 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.