How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer NOCN has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and NOCN awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NOCN.
Qualification Number 603/0648/8 Total Qualification Time (TQT) 520 Credits 52 Minimum Age 16 Level Level 2 Registration Start Date 12/10/2016 Current Tariff £128.00 This qualification has been developed to support the reformed apprenticeship standards and can also be taken as a standalone qualification to enable the learner to develop and demonstrate knowledge, understanding and skills in property maintenance operations. This qualification is suitable for learners looking to gain employment within the property maintenance sector at an operational level.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NOCN. It does the teaching and the mapping. NOCN sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Applying Customer Service within Property Maintenance Real unit · NOCN
What you'll be able to do
- Understand the principles of customer service in property maintenance.
- Deliver expected levels of customer service in property maintenance.
- Communicate with customers and colleagues in property maintenance.
Carry Out Painting and Tiling in Property Maintenance Real unit · NOCN
What you'll be able to do
- Comply with relevant legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when carrying out painting and tiling tasks.
- Understand how to prepare the work area.
- Carry out painting tasks.
- Carry out tiling and grouting.
Health and Safety Management in Property Maintenance Real unit · NOCN
What you'll be able to do
- Understand how health and safety is managed in property maintenance.
- Work safely when maintaining property.
- Work safely at heights in property maintenance.
- Use hand and powered tools, equipment and materials in property maintenance.
- Safely use hand and powered tools, equipment and materials in property maintenance.
- Know the importance of safe manual handling in the workplace.
- Understand fire safety procedures and equipment in the workplace.
Planning and Carrying Out Preventative Property Maintenance Real unit · NOCN
What you'll be able to do
- Comply with relevant legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when carrying out preventative property maintenance.
- Understand approaches to preventive property maintenance.
- Plan preventative property maintenance.
- Carry out planned preventative property maintenance tasks.
Understand the Role, Responsibilities and Reporting of a Property Maintenance Operative Real unit · NOCN
What you'll be able to do
- Understand the role of a property maintenance operative.
- Understand the tasks a property maintenance operative may undertake.
- Understand the factors that limit the scope and type of tasks a property maintenance operative may undertake.
- Understand the types of reports and records a property maintenance operative should keep.
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Is this the right qualification for you?
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Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
- 2 records
Showing 6 roles, drawn from 43 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Junior Health and Safety Coordinator
This work builds a foundation in health and safety. It can lead to a role as a senior health and safety advisor, handling higher risk sites and more complex work.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by NOCN rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Applying Customer Service within Property MaintenanceCarry Out Painting and Tiling in Property MaintenanceHealth and Safety Management in Property MaintenancePlanning and Carrying Out Preventative Property MaintenanceUnderstand the Role, Responsibilities and Reporting of a Property Maintenance Operative
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Planning and Carrying Out Preventative Property Maintenance” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Understand the Role, Responsibilities and Reporting of a Property Maintenance Operative” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Lead it Apply
“Health and Safety Management in Property Maintenance” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Applying Customer Service within Property Maintenance, one of this qualification's own units.
Applied to your work in any of these jobs
This unit enables learners to understand and apply customer service principles within property maintenance. Learners will develop skills to deliver expected service levels and communicate effectively with customers and colleagues, recognising the impact of their behaviour.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for NOCN Level 2 Diploma in Property Maintenance Operations
5 units in this credential, in the order it lists them, awarded by NOCN.
- Applying Customer Service within Property Maintenance
- Carry Out Painting and Tiling in Property Maintenance
- Health and Safety Management in Property Maintenance
- Planning and Carrying Out Preventative Property Maintenance
- Understand the Role, Responsibilities and Reporting of a Property Maintenance Operative
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.