Chartered Institute of Housing · RQF Level 3
CIH level 3 certificate in housing services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits13
- Guided learning87 hours
- Units in this qualification14
Awarded by Chartered Institute of Housing · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
This qualification will give you an understanding across a range of housing practice at an operational level, specifically in relation to housing management.
These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Community developmentReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the principles of community development
- Identify the skills required to facilitate community development
- Identify the resources required to facilitate community development
- Understand the role of the housing profession in community development
Customer service in housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of effective customer service in a housing context
- Understand how to communicate effectively with customers in a housing context
- Understand how to respond appropriately to customer feedback in a housing context
Dealing with anti-social behaviour in housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the different types of anti-social behaviour that can occur in housing environments.
- Understand the impact of anti-social behaviour on individuals and communities.
- Understand the legal powers and remedies available to landlords and their partners for dealing with anti-social behaviour.
- Understand the importance of partnership working in addressing anti-social behaviour.
- Understand strategies for preventing and managing anti-social behaviour in housing.
Delivery of housing servicesReal unit · Chartered Institute of Housing
What you'll be able to do
- Identify organisations who provide housing services
- Describe the range of housing services that are delivered by different organisations
Housing repairs and maintenance servicesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand systems developed to deliver short, medium and long term repairs and maintenance programmes
- Understand the client and contractor roles in housing repairs and maintenance services
Involving housing service usersReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the drivers for service user involvement in housing
- Plan for more effective service user involvement in housing
Managing leasehold housing servicesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand different approaches to leasehold management in various contexts.
- Identify the legal and regulatory framework governing leasehold management.
- Examine the context in which leasehold management operates, including the rights and responsibilities of leaseholders and landlords.
- Understand the key principles of good leasehold management practice.
Occupancy, tenure and lettingsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the different legal terms on which people may occupy their homes
- Explore the different tenancy types available
- Explain how homes are allocated and let by landlords
Professional practice skills for housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key skills required for the housing professional
- Understand the key knowledge required for the housing professional
- Understand the key behaviours required for the housing professional
- Understand ethics in the context of professional practice in housing
- Understand equality in the context of professional practice in housing
- Understand diversity in the context of professional practice in housing
- Understand inclusion in the context of professional practice in housing
- Assess own professional performance
- Assess own professional development needs
RegenerationReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the policy context for housing regeneration
- Understand the strategic economic context for housing regeneration
- Understand the social context for housing regeneration
- Understand the spatial context for housing regeneration
- Understand different approaches to regeneration
Rental income managementReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the importance of a rent arrears strategy
- Understand the management of supportive services related to rental income
- Examine the legal framework for arrears management
The housing systemReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand housing markets
- Analyse the factors that can influence housing markets
The social context of housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the social context within which housing is developed
- Understand the social context within which housing is provided
- Explain demographic trends related to housing
- Analyse issues related to social change and inequalities in housing
Working with neighbourhoodsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the concept of delivering housing services within the context of the wider neighbourhood.
- Understand the factors that contribute to the character of a neighbourhood.
- Understand the roles of different agencies and stakeholders in shaping and managing neighbourhoods.
- Understand how housing services can contribute to the overall well-being of a neighbourhood.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Complete relevant documentation for occupancy agreements
- Establish the housing requirements of customers
- Manage rents and service charges
- Match the requirements of customers with available accommodation
- Provide housing advice and guidance to customers
- Provide housing rent services
- Set up occupancy agreements
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
Learners will gain knowledge of community development principles, approaches, and benefits. The unit identifies the skills and resources needed to facilitate community development and the housing profession's role in supporting such initiatives.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CIH level 3 certificate in housing services
14 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.
- Community development
- Customer service in housing
- Dealing with anti-social behaviour in housing
- Delivery of housing services
- Housing repairs and maintenance services
- Involving housing service users
and 8 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.