How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Institute of Housing has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Institute of Housing awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Institute of Housing.
This qualification will give you an understanding across a range of housing practice at an operational level, specifically in relation to housing management.
These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Institute of Housing. It does the teaching and the mapping. Chartered Institute of Housing sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Community development Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the principles of community development
- Identify the skills required to facilitate community development
- Identify the resources required to facilitate community development
- Understand the role of the housing profession in community development
Customer service in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of effective customer service in a housing context
- Understand how to communicate effectively with customers in a housing context
- Understand how to respond appropriately to customer feedback in a housing context
Dealing with anti-social behaviour in housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the different types of anti-social behaviour that can occur in housing environments.
- Understand the impact of anti-social behaviour on individuals and communities.
- Understand the legal powers and remedies available to landlords and their partners for dealing with anti-social behaviour.
- Understand the importance of partnership working in addressing anti-social behaviour.
- Understand strategies for preventing and managing anti-social behaviour in housing.
Delivery of housing services Real unit · Chartered Institute of Housing
What you'll be able to do
- Identify organisations who provide housing services
- Describe the range of housing services that are delivered by different organisations
Housing repairs and maintenance services Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand systems developed to deliver short, medium and long term repairs and maintenance programmes
- Understand the client and contractor roles in housing repairs and maintenance services
Involving housing service users Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the drivers for service user involvement in housing
- Plan for more effective service user involvement in housing
Managing leasehold housing services Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand different approaches to leasehold management in various contexts.
- Identify the legal and regulatory framework governing leasehold management.
- Examine the context in which leasehold management operates, including the rights and responsibilities of leaseholders and landlords.
- Understand the key principles of good leasehold management practice.
Occupancy, tenure and lettings Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the different legal terms on which people may occupy their homes
- Explore the different tenancy types available
- Explain how homes are allocated and let by landlords
Professional practice skills for housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key skills required for the housing professional
- Understand the key knowledge required for the housing professional
- Understand the key behaviours required for the housing professional
- Understand ethics in the context of professional practice in housing
- Understand equality in the context of professional practice in housing
- Understand diversity in the context of professional practice in housing
- Understand inclusion in the context of professional practice in housing
- Assess own professional performance
- Assess own professional development needs
Regeneration Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the policy context for housing regeneration
- Understand the strategic economic context for housing regeneration
- Understand the social context for housing regeneration
- Understand the spatial context for housing regeneration
- Understand different approaches to regeneration
Rental income management Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the importance of a rent arrears strategy
- Understand the management of supportive services related to rental income
- Examine the legal framework for arrears management
The housing system Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand housing markets
- Analyse the factors that can influence housing markets
The social context of housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the social context within which housing is developed
- Understand the social context within which housing is provided
- Explain demographic trends related to housing
- Analyse issues related to social change and inequalities in housing
Working with neighbourhoods Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the concept of delivering housing services within the context of the wider neighbourhood.
- Understand the factors that contribute to the character of a neighbourhood.
- Understand the roles of different agencies and stakeholders in shaping and managing neighbourhoods.
- Understand how housing services can contribute to the overall well-being of a neighbourhood.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Complete relevant documentation for occupancy agreements
- Standard
Establish the housing requirements of customers
- Standard
Manage rents and service charges
- Standard
Match the requirements of customers with available accommodation
- Standard
Provide housing advice and guidance to customers
- Standard
Provide housing rent services
- Standard
Set up occupancy agreements
The credits, and who awards them
Level 3 credits are regulated, and they are awarded by Chartered Institute of Housing rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Community developmentCustomer service in housingDealing with anti-social behaviour in housingDelivery of housing servicesHousing repairs and maintenance servicesInvolving housing service usersManaging leasehold housing servicesOccupancy, tenure and lettings
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Lead it Apply
“Managing leasehold housing services” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Complete relevant documentation for occupancy agreements
- Establish the housing requirements of customers
- Manage rents and service charges
- Match the requirements of customers with available accommodation
- Provide housing advice and guidance to customers
- Provide housing rent services
- Set up occupancy agreements
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Community development, one of this qualification's own units.
Applied to your own work
Learners will gain knowledge of community development principles, approaches, and benefits. The unit identifies the skills and resources needed to facilitate community development and the housing profession's role in supporting such initiatives.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CIH level 3 certificate in housing services
14 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.
- Community development
- Customer service in housing
- Dealing with anti-social behaviour in housing
- Delivery of housing services
- Housing repairs and maintenance services
- Involving housing service users
and 8 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.