How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.
The Level 1 Certificate supports the development of skills applicable to professions within public services. Learners gain introductory knowledge and skills in areas such as following instructions, volunteering, and assisting the public. It is designed for individuals considering careers in public service roles.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Action Planning for Own Development Real unit · OCN London
What you'll be able to do
- Recognise own skills, knowledge and abilities
- Match own skills, knowledge, abilities and personal requirements with possible career paths
- Know routes available for own learning and development, in relation to possible career paths
- Plan own development
- Action own development
Action Planning to Improve Performance in Mathematics Real unit · OCN London
What you'll be able to do
- Identify own strengths in mathematics
- Identify areas to improve in mathematics
- Set personal targets for improvements in mathematics
Assisting the Public Real unit · OCN London
What you'll be able to do
- Recognise the importance of establishing and maintaining good relationships with members of the public
- Describe methods used to assist members of the public with their enquiries and requests
- Explain how public services handle and respond to complaints from members of the public
- Assist members of the public effectively in a professional manner
- Review own effectiveness in assisting members of the public, identifying areas for improvement
Awareness of Mental Health and Wellbeing Real unit · OCN London
What you'll be able to do
- Understand the meaning of the terms ‘mental health’ and ‘wellbeing’
- Understand how mental health issues can affect diverse groups of people
- Access support for mental health issues
- Foster good mental health and wellbeing in oneself
Career Planning for the Public Services Real unit · OCN London
What you'll be able to do
- Understand career planning and progression opportunities within the public services
- Understand the skills, qualities and entry requirements for various roles within the public services
- Understand the application and selection processes for securing employment in the public services
- Complete an application form for a specific role within a chosen public service
Carrying out Security Searches Real unit · OCN London
What you'll be able to do
- Understand why security searches are conducted, including the purpose and objectives of different types of searches.
- Understand search skills and procedures, including techniques for effective searching and identifying potential threats.
- Understand the constraints and limitations of searching, including legal and ethical considerations.
- Carry out simulated security searches effectively, in a safe and legal manner, demonstrating appropriate search techniques and adherence to procedures.
Citizenship, the Individual and Society Real unit · OCN London
What you'll be able to do
- Describe the rights and responsibilities of citizens within society
- Explain the function and role of public services within society
- Describe equal opportunities legislation and practices within society and the public services
Collaborative Working Using Digital Technology Real unit · OCN London
What you'll be able to do
- Prepare collaborative technologies for use, ensuring they are set up correctly and ready for participants.
- Use collaborative technology safely and securely, adhering to relevant guidelines and protocols.
- Contribute to tasks using collaborative technologies, actively participating in group activities and discussions.
Community and Cultural Awareness Real unit · OCN London
What you'll be able to do
- Explain the importance of community and cultural awareness to public services.
- Describe the role of public services in promoting community cohesion.
- Describe the characteristics of being part of a community.
- Explain the concept of cultural diversity within a community.
- Identify different cultural groups within a community.
- Identify social and cultural problems that may exist in a community.
- Explain the effect of social and cultural problems on the work of the public services.
Creating and Publishing Web Pages Real unit · OCN London
What you'll be able to do
- Understand how to plan the structure and content of web pages.
- Understand the key considerations when creating web pages, such as accessibility and usability.
- Utilise website software tools to structure web pages effectively.
- Format web pages to enhance readability and visual appeal.
- Publish web pages to a specified location, such as a web server.
Critical Thinking Real unit · OCN London
What you'll be able to do
- Explain the nature and importance of critical thinking in various situations.
- Recognise and explain the nature of assumption, bias and stereotyping in information and arguments.
- Describe how structure and style impact on the effectiveness of an argument.
- Formulate a coherent and well-supported argument on a given topic.
- Ask critical questions to analyse information and evaluate arguments.
Developing Confidence and Self-Esteem Real unit · OCN London
What you'll be able to do
- Explain the impact of confidence on individuals.
- Define the meaning of self-esteem.
- Describe various ways of building confidence and self-esteem.
Digital Content Creation – Audio and Video Real unit · OCN London
What you'll be able to do
- Design a digital publication, considering its purpose and target audience.
- Input audio and video material elements effectively within a rich media publication design.
- Format and produce a rich media digital publication to a professional standard.
Digital Content Creation – Text and Image Real unit · OCN London
What you'll be able to do
- Design a digital publication that includes text and images.
- Input text and combine it with other digital media within a publication design.
- Edit, format and produce a digital publication.
Environmental Issues Real unit · OCN London
What you'll be able to do
- Identify ways that human activities affect the environment.
- Understand the actions that people can take to benefit the environment.
- Identify different ways to reduce their carbon footprint.
Essay Writing Real unit · OCN London
What you'll be able to do
- Interpret and understand the requirements of an essay task
- Plan the structure and content of an essay effectively
- Research and gather relevant information for the purpose of essay writing
- Present information clearly and coherently in essay form, following appropriate conventions
Ethical and Political Issues Relating to Land-Based Activities Real unit · OCN London
What you'll be able to do
- Identify an ethical or political issue relating to horticulture, environmental conservation or animal care.
- Research the identified ethical or political issue.
- Present arguments or aspects of the differing views researched regarding the issue.
- Explain own views in relation to the ethical or political issue.
Exploring Careers in the Green Industries Real unit · OCN London
What you'll be able to do
- Know about the green industries that offer career opportunities.
- Understand the range of employment opportunities available in green industries.
Following Instructions Real unit · OCN London
What you'll be able to do
- Recognise why following instructions is important in different situations
- Follow simple instructions accurately and safely
Global Warming and Climate Change Real unit · OCN London
What you'll be able to do
- Explain what is meant by ‘global warming’ and ‘climate change’, defining the key concepts and terminology.
- Describe the causes of global warming and climate change, identifying the main contributing factors.
- Explain the impact of global warming and climate change on the environment, outlining the potential consequences.
- Describe local, national and international action regarding climate change, identifying initiatives and strategies.
- Describe how to reduce personal impact on climate change, identifying practical steps and lifestyle changes.
Improving Personal Productivity Real unit · OCN London
What you'll be able to do
- Plan the use of digital software to improve productivity.
- Use digital systems and software efficiently to complete planned tasks.
- Review the selection and use of digital tools to make sure that work activities are successful.
- Use digital tools to improve personal productivity and time management.
Internet Safety for IT users Real unit · OCN London
What you'll be able to do
- Understand the potential risks associated with using the Internet, including malware, phishing, and cyberbullying.
- Safeguard oneself and others when working online by implementing appropriate safety measures.
- Take precautions to maintain data security and protect personal information online.
Introduction to Criminal Law Real unit · OCN London
What you'll be able to do
- Explain the key elements that constitute a crime under criminal law.
- Describe the main fatal and non-fatal offences against the person, as defined by criminal law.
- Describe the main property offences, as defined by criminal law.
Introduction to Programming Real unit · OCN London
What you'll be able to do
- Apply variables effectively in computer programming.
- Utilise sequencing effectively in computer programming.
- Implement repetition/iteration effectively in computer programming.
- Apply Boolean expressions effectively in computer programming.
- Utilise selection effectively in computer programming.
- Plan, create and debug a simple computer program effectively.
Introduction to Security Work in the Public Services Real unit · OCN London
What you'll be able to do
- Explain why public services seek to maintain the security of people, including the rationale behind security protocols.
- Explain why public services seek to maintain the security of information, including data protection and confidentiality.
- Explain why public services seek to maintain the security of premises and property, including access control and asset protection.
- Identify the skills required of individuals working in public security work, such as communication, observation, and conflict resolution.
- Identify the qualities required of individuals working in public security work, such as integrity, vigilance, and professionalism.
- Describe the security measures used in maintaining the physical security of people, such as personal protective equipment and evacuation procedures.
- Describe the security measures used in maintaining the physical security of information, such as encryption and access controls.
- Describe the security measures used in maintaining the physical security of premises and property, such as CCTV and alarm systems.
- Participate in a search in a thorough manner, ensuring all areas are checked systematically.
- Participate in a search in a systematic way, following a defined search pattern.
- Participate in a search in a safe way, adhering to health and safety regulations and risk assessments.
- Participate in a search according to legal requirements, respecting individual rights and privacy.
Introduction to Study Skills Real unit · OCN London
What you'll be able to do
- Understand how to develop personal learning skills to improve performance.
- Understand and use information from various sources effectively.
- Plan, manage, and produce work to meet specified requirements.
Introduction to Sustainability Real unit · OCN London
What you'll be able to do
- Define the basic concepts of sustainability.
- Describe the importance of natural resources in relation to sustainability.
- Understand key challenges to sustainability in the world.
Introduction to the English Legal System Real unit · OCN London
What you'll be able to do
- Explain the purpose of law and the framework within which it operates
- Identify the main sources of English law
- Describe the functions of the main courts within the English legal system
- Identify the key personnel within the English legal system
- Explain the role of lay people in the English legal system
Investigate an Environmental Issue Real unit · OCN London
What you'll be able to do
- Understand sources of information relating to an environmental issue.
- Understand the causes of the environmental issue.
- Know how the environmental issue impacts on the environment.
- Understand ways the environmental issue is being, or could be, addressed.
Note Taking Real unit · OCN London
What you'll be able to do
- Recognise the reasons for making notes in different contexts
- Demonstrate the ability to use different note taking systems effectively
- Utilise notes effectively for a specific purpose, such as revision or report writing
Organisational Skills Real unit · OCN London
What you'll be able to do
- Know why organisational skills are important for efficiency and effectiveness
- Select the most important task from a number of tasks that must be completed, using prioritisation techniques
- Complete a task with multiple steps on time, using planning and organisational methods
Personal Skills for the Public Services Real unit · OCN London
What you'll be able to do
- Know the communication skills required by the public services, including verbal and non-verbal communication
- Know the interpersonal skills required by the public services, including teamwork and empathy
- Understand the need for effective time management skills within the public services
- Demonstrate effective communication skills as used in the public services, such as active listening and clear speaking
- Demonstrate effective interpersonal skills as used in the public services, such as collaboration and conflict resolution
Planning and Carrying Out Research Real unit · OCN London
What you'll be able to do
- Plan research by defining a clear research question and identifying appropriate resources.
- Carry out the research plan, gathering and analysing relevant information.
- Present the findings of the research in a clear and concise manner.
- Review own skills in planning, carrying out and presenting research, identifying areas for development.
Planning own Fitness Programme Real unit · OCN London
What you'll be able to do
- Identify the key components of physical fitness, including cardiovascular endurance, muscular strength, and flexibility
- Explain the benefits of regular physical activity for overall health and well-being
- Plan a personal fitness programme that incorporates different types of exercise to improve fitness levels
- Use own fitness programme, following the plan and adjusting as needed
- Identify potential barriers that may affect the achievement of fitness goals, such as lack of time or motivation
- Describe strategies to overcome these barriers and maintain commitment to the fitness programme
- Review own fitness programme, evaluating progress and making adjustments as necessary
- Monitor and record progress towards fitness goals, using appropriate methods
Practical Teamwork in the Public Services Real unit · OCN London
What you'll be able to do
- Identify the characteristics of an effective team
- Explain the importance and benefits of teamwork in the public services
- Identify the different types of teams that exist in the public services
- Contribute effectively as a member of a team
Presentation Skills Real unit · OCN London
What you'll be able to do
- Know about presentations and presentation styles
- Know about the elements and skills involved in the preparation of a presentation
- Know about the elements and skills involved in the delivery of a presentation
- Deliver a presentation
- Review own performance in preparing a presentation
- Review own performance in delivering a presentation
Problem Solving Skills Real unit · OCN London
What you'll be able to do
- Understand factors that might influence problem solving, such as personal bias or lack of information
- Use evidence to assist problem solving effectively
- Apply problem solving processes in a structured manner
Project in Sustainability Real unit · OCN London
What you'll be able to do
- Plan a project to promote sustainability in a chosen environment
- Undertake a sustainability project
- Present the results of a sustainability project
- Reflect on the sustainability project
Public Service Incidents Real unit · OCN London
What you'll be able to do
- Know about different types of emergency incidents that public services respond to
- Know about the roles and responsibilities of different public services in responding to incidents
- Know about the command and control systems used by the public services at incidents, including communication protocols
- Work effectively as a team member in a simulated public service incident scenario, following instructions and contributing to the team effort
Public Service Project Real unit · OCN London
What you'll be able to do
- Select an appropriate project topic, ensuring it aligns with personal interests and available resources.
- Investigate the project area, gathering relevant information and data to support the project.
- Produce a project report, documenting the project process, findings, and conclusions in a clear and concise manner.
Punctuation and Grammar Real unit · OCN London
What you'll be able to do
- Use punctuation to aid understanding
- Use grammar to aid understanding
Reading Real unit · OCN London
What you'll be able to do
- Read and interpret different types of texts.
- Recognise that texts can have different purposes.
- Use features of texts to find out specific information.
- Identify the main points and ideas presented in a text.
- Use organisational and structural features to locate information within a text.
Resilience Skills Real unit · OCN London
What you'll be able to do
- Understand the importance of resilience in overcoming challenges and setbacks
- Develop resilience through specific strategies and techniques
- Develop resilience skills to cope with difficult situations and maintain well-being
Revision and Exam Skills Real unit · OCN London
What you'll be able to do
- Understand the purpose of academic examinations and their role in assessment.
- Establish a suitable study environment conducive to effective revision.
- Use a range of revision techniques to consolidate learning.
- Maintain personal health and well-being when undertaking academic revision and examination preparation.
- Take an academic examination, demonstrating appropriate examination techniques.
Speaking and Listening Skills Real unit · OCN London
What you'll be able to do
- Communicate effectively with others in a range of situations.
- Present information effectively to others using appropriate methods.
- Obtain information from others through active listening and questioning.
- Engage in discussion, contributing relevant points and respecting different viewpoints.
Spelling Real unit · OCN London
What you'll be able to do
- Find correct spellings using a variety of resources, such as dictionaries, spell checkers, and online tools.
- Understand own spelling strengths and weaknesses to identify areas for improvement.
- Maintain a personal spelling programme to develop and improve spelling skills over time.
Spreadsheets Real unit · OCN London
What you'll be able to do
- Recognise and describe different uses for spreadsheets in various contexts.
- Enter data accurately and efficiently into a spreadsheet.
- Create and use multiple worksheets within a workbook to organise data.
- Use formulas in a spreadsheet to calculate data, including basic arithmetic operations.
- Present data in graphical form using appropriate chart types.
- Sort and manage data in a spreadsheet using filtering and sorting techniques.
- Print a spreadsheet, ensuring it is formatted correctly and easy to read.
Supporting Sustainability in an Office Environment Real unit · OCN London
What you'll be able to do
- Describe how to support sustainability in an office environment.
- Support sustainability practices in an office environment.
Sustainability Issues in Industry Real unit · OCN London
What you'll be able to do
- Know about sustainability issues in a chosen sector or industry.
- Know how sustainability can be improved in a specific sector or industry.
Taking Part in Sport Real unit · OCN London
What you'll be able to do
- Know about the rules and regulations of a chosen sporting activity
- Know about the equipment required for a chosen sporting activity
- Participate in a chosen sporting activity, following the rules and regulations
- Demonstrate appropriate behaviour and sportsmanship during the sporting activity
- Review own performance in the sporting activity, identifying strengths and areas for improvement
- Identify ways to improve performance in the sporting activity
Teamwork Skills Real unit · OCN London
What you'll be able to do
- Contribute to the setting of team goals by offering suggestions and ideas.
- Contribute to the setting of individual goals within the team, aligned with overall objectives.
- Demonstrate an understanding of own role and responsibilities within the team.
- Plan team activities, considering resources and timescales.
- Undertake team activities effectively, working collaboratively with others.
- Review team activities, identifying areas for improvement and lessons learned.
Time Management Skills Real unit · OCN London
What you'll be able to do
- Understand the importance of good time management in personal and professional contexts
- Know ways to promote good time management techniques and strategies
- Plan own use of time effectively to meet deadlines and achieve goals
- Improve own time management skills through reflection and adjustments
Understanding Crime and its Effects Real unit · OCN London
What you'll be able to do
- Explain why people can be at risk of being involved in crime
- Describe the effects of crime on individuals and communities
- Identify the support available for victims and offenders
Undertaking an Enterprise Project Real unit · OCN London
What you'll be able to do
- Select an enterprise project for a particular target market
- Know about the costs involved in setting up the product or service
- Know the significance of effective marketing
- Plan the enterprise project
- Monitor the enterprise project
- Review the enterprise project
Volunteering in the Public Services Real unit · OCN London
What you'll be able to do
- Know the benefits of volunteering within public services organisations.
- Know about the range of volunteering opportunities available within public services.
- Know what skills, qualities and experience they can offer as a volunteer in public services.
- Carry out their assigned role and responsibilities as a volunteer in public services.
- Evaluate their own performance and contribution as a volunteer in public services.
Word Processing Real unit · OCN London
What you'll be able to do
- Enter, edit and combine text and other information effectively in word processed documents
- Structure information logically and clearly within word processed documents
- Use word processing software tools to format and present documents to a professional standard
Working in Public Services Real unit · OCN London
What you'll be able to do
- Know the different types of public services sector organisations and their roles.
- Know the range of job roles available within the public services sector.
- Know the skills and qualities required for working in a specific public service.
- Know the importance of teamwork and communication in a specific public service.
Writing Real unit · OCN London
What you'll be able to do
- Present main points in a logical order
- Write in short paragraphs
- Plan written work
- Draft written work
- Proofread writing
- Correct writing
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Address the needs of individuals during initial responses to emergencies
- Standard
Carry Out a Physical Search in the Aviation Security Environment
- Standard
Carry out systematic Security Search procedures
- Standard
Create and publish digital content for web and mobile applications platforms
- Standard
Direct and manage research and development activities
- Standard
Encourage and support public bodies to build effective relationships with communities
- Standard
Encourage and support public bodies to build relationships with communities
- Standard
Engage and work collaboratively with a range of people and agencies to protect and improve population health and wellbeing
- Standard
Manage and Organise Your Own Time and Activities
- Standard
Physical Security Protection of Client Confidential Information
- Standard
Plan exercise and physical activities with individuals to meet their needs and abilities
- Standard
Promote and support effective relationships between communities and public bodies and other agencies
- Standard
Promote and support effective relationships between communities and public bodies and other agencies
- Standard
Receive and provide information within communities
- Standard
Support others to promote understanding and help to improve people’s mental health
- Standard
Translate research and development findings into practice
- Standard
Undertake intimate body searches
- Standard
Work in a Supporting Role within the Public Sector
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
Where this can lead
Community Coordinator
This role can lead to senior community manager, lead community strategist, or group manager for community engagement.
See the whole journeyThe credits, and who awards them
Level 1 credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Action Planning for Own DevelopmentAction Planning to Improve Performance in MathematicsAssisting the PublicAwareness of Mental Health and WellbeingCareer Planning for the Public ServicesCarrying out Security SearchesCitizenship, the Individual and SocietyCollaborative Working Using Digital Technology
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
- Pitch it Evaluate
“Undertaking an Enterprise Project” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Action Planning for Own Development” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Map a live decision Analyse
“Planning and Carrying Out Research” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Practical Teamwork in the Public Services” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Address the needs of individuals during initial responses to emergencies
- Carry Out a Physical Search in the Aviation Security Environment
- Carry out systematic Security Search procedures
- Create and publish digital content for web and mobile applications platforms
- Direct and manage research and development activities
- Encourage and support public bodies to build effective relationships with communities
- Encourage and support public bodies to build relationships with communities
- Engage and work collaboratively with a range of people and agencies to protect and improve population health and wellbeing
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Action Planning for Own Development, one of this qualification's own units.
Applied to your work in any of these jobs
This unit guides learners in recognising their own skills, knowledge, and abilities, matching these with possible career paths. Learners will explore routes for learning and development and create an action plan to support their personal and professional growth.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OCNLR Level 1 Certificate in Skills for Professions in Public Services
58 units in this credential, in the order it lists them, awarded by OCN London.
- Action Planning for Own Development
- Action Planning to Improve Performance in Mathematics
- Assisting the Public
- Awareness of Mental Health and Wellbeing
- Career Planning for the Public Services
- Carrying out Security Searches
and 52 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.