OCN London · RQF Level 1
OCNLR Level 1 Certificate in Skills for Professions in Public Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 1
- Total credits32
- Guided learning282 hours
- Units in this qualification58
Awarded by OCN London · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
Check my fluency, free
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The Level 1 Certificate supports the development of skills applicable to professions within public services. Learners gain introductory knowledge and skills in areas such as following instructions, volunteering, and assisting the public. It is designed for individuals considering careers in public service roles.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Action Planning for Own DevelopmentReal unit · OCN London
This unit guides learners in recognising their own skills, knowledge, and abilities, matching these with possible career paths. You'll explore routes for learning and development and create an action plan to support their personal and professional growth.
What you'll be able to do
- Recognise own skills, knowledge and abilities
- Match own skills, knowledge, abilities and personal requirements with possible career paths
- Know routes available for own learning and development, in relation to possible career paths
- Plan own development
- Action own development
Action Planning to Improve Performance in MathematicsReal unit · OCN London
You'll identify their strengths and areas for improvement in mathematics across number work, shape and space, and data handling. The unit supports setting personal targets with timescales to foster a structured approach to mathematical development.
What you'll be able to do
- Identify own strengths in mathematics
- Identify areas to improve in mathematics
- Set personal targets for improvements in mathematics
Assisting the PublicReal unit · OCN London
You'll learn to assist members of the public professionally and respectfully. The unit covers effective communication, building positive relationships, handling enquiries and complaints, and reviewing personal effectiveness in public service roles.
What you'll be able to do
- Recognise the importance of establishing and maintaining good relationships with members of the public
- Describe methods used to assist members of the public with their enquiries and requests
- Explain how public services handle and respond to complaints from members of the public
- Assist members of the public effectively in a professional manner
- Review own effectiveness in assisting members of the public, identifying areas for improvement
Awareness of Mental Health and WellbeingReal unit · OCN London
This unit develops learners' understanding of mental health and wellbeing, including definitions and distinctions between mental health and ill-health. You'll examine mental health issues across diverse groups, access support mechanisms, and learn strategies to promote personal wellbeing.
What you'll be able to do
- Understand the meaning of the terms ‘mental health’ and ‘wellbeing’
- Understand how mental health issues can affect diverse groups of people
- Access support for mental health issues
- Foster good mental health and wellbeing in oneself
Career Planning for the Public ServicesReal unit · OCN London
You'll understand career planning and progression within the public services, including the skills, qualities, and entry requirements for various roles. The unit also covers the application and selection process, enabling learners to complete an application for a chosen public service role.
What you'll be able to do
- Understand career planning and progression opportunities within the public services
- Understand the skills, qualities and entry requirements for various roles within the public services
- Understand the application and selection processes for securing employment in the public services
- Complete an application form for a specific role within a chosen public service
Carrying out Security SearchesReal unit · OCN London
This unit provides learners with knowledge of the purpose and procedures of security searches. You'll develop practical search skills, understand legal and ethical constraints, and learn to identify potential threats while conducting searches safely and effectively.
What you'll be able to do
- Understand why security searches are conducted, including the purpose and objectives of different types of searches.
- Understand search skills and procedures, including techniques for effective searching and identifying potential threats.
- Understand the constraints and limitations of searching, including legal and ethical considerations.
- Carry out simulated security searches effectively, in a safe and legal manner, demonstrating appropriate search techniques and adherence to procedures.
Citizenship, the Individual and SocietyReal unit · OCN London
You'll develop an understanding of citizenship, including the rights and responsibilities of individuals within society. The unit covers the role and function of public services and explores equal opportunities legislation and practices within society and the public services.
What you'll be able to do
- Describe the rights and responsibilities of citizens within society
- Explain the function and role of public services within society
- Describe equal opportunities legislation and practices within society and the public services
Collaborative Working Using Digital TechnologyReal unit · OCN London
This unit provides learners with skills to prepare and use collabourative technologies safely and securely. You'll ensure compatibility, manage access, identify security risks, and contribute effectively to collabourative tasks using digital tools.
What you'll be able to do
- Prepare collaborative technologies for use, ensuring they are set up correctly and ready for participants.
- Use collaborative technology safely and securely, adhering to relevant guidelines and protocols.
- Contribute to tasks using collaborative technologies, actively participating in group activities and discussions.
Community and Cultural AwarenessReal unit · OCN London
You'll develop an understanding of community and cultural awareness relevant to public services. The unit covers the importance of inclusive practice, community cohesion, cultural diversity, and the impact of social and cultural issues on public service work.
What you'll be able to do
- Explain the importance of community and cultural awareness to public services.
- Describe the role of public services in promoting community cohesion.
- Describe the characteristics of being part of a community.
- Explain the concept of cultural diversity within a community.
- Identify different cultural groups within a community.
- Identify social and cultural problems that may exist in a community.
- Explain the effect of social and cultural problems on the work of the public services.
Creating and Publishing Web PagesReal unit · OCN London
You'll learn to plan, create, and publish basic web pages. The unit covers website structure planning, content creation, accessibility considerations, and the use of website software tools to format and publish web pages effectively.
What you'll be able to do
- Understand how to plan the structure and content of web pages.
- Understand the key considerations when creating web pages, such as accessibility and usability.
- Utilise website software tools to structure web pages effectively.
- Format web pages to enhance readability and visual appeal.
- Publish web pages to a specified location, such as a web server.
Critical ThinkingReal unit · OCN London
This unit develops learners' critical thinking skills by exploring the nature and importance of critical thinking, recognising assumptions, bias, and stereotyping, and analysing the impact of structure and style on arguments. You'll practise forming arguments and asking critical questions.
What you'll be able to do
- Explain the nature and importance of critical thinking in various situations.
- Recognise and explain the nature of assumption, bias and stereotyping in information and arguments.
- Describe how structure and style impact on the effectiveness of an argument.
- Formulate a coherent and well-supported argument on a given topic.
- Ask critical questions to analyse information and evaluate arguments.
Developing Confidence and Self-EsteemReal unit · OCN London
This unit explores the impact of confidence and self-esteem on individuals' performance, social interactions, and mental wellbeing. You'll define self-esteem and examine methods to build confidence and self-esteem to support personal development.
What you'll be able to do
- Explain the impact of confidence on individuals.
- Define the meaning of self-esteem.
- Describe various ways of building confidence and self-esteem.
Digital Content Creation – Audio and VideoReal unit · OCN London
You'll learn to design digital publications incorporating audio and video elements. The unit covers defining purpose and target audience, inputting multimedia content, and formatting rich media publications to a professional standard.
What you'll be able to do
- Design a digital publication, considering its purpose and target audience.
- Input audio and video material elements effectively within a rich media publication design.
- Format and produce a rich media digital publication to a professional standard.
Digital Content Creation – Text and ImageReal unit · OCN London
You'll learn to design, create, and produce digital publications incorporating text and images. The unit covers inputting, editing, formatting, and justifying design choices to produce a coherent and effective digital publication.
What you'll be able to do
- Design a digital publication that includes text and images.
- Input text and combine it with other digital media within a publication design.
- Edit, format and produce a digital publication.
Environmental IssuesReal unit · OCN London
You'll study the impact of human activities such as pollution, deforestation, and overconsumption on the environment. The unit also covers beneficial actions like recycling and water conservation, and methods to reduce personal carbon footprints.
What you'll be able to do
- Identify ways that human activities affect the environment.
- Understand the actions that people can take to benefit the environment.
- Identify different ways to reduce their carbon footprint.
Essay WritingReal unit · OCN London
You'll learn to interpret essay tasks, plan and research effectively, and present information clearly in essay form. The unit covers essay structure, logical organisation, and appropriate allocation of content to produce coherent and well-structured essays.
What you'll be able to do
- Interpret and understand the requirements of an essay task
- Plan the structure and content of an essay effectively
- Research and gather relevant information for the purpose of essay writing
- Present information clearly and coherently in essay form, following appropriate conventions
Ethical and Political Issues Relating to Land-Based ActivitiesReal unit · OCN London
It teaches you to identify ethical and political issues related to horticulture, environmental conservation, or animal care. You'll research these issues, present differing viewpoints, and articulate their own perspectives based on informed analysis.
What you'll be able to do
- Identify an ethical or political issue relating to horticulture, environmental conservation or animal care.
- Research the identified ethical or political issue.
- Present arguments or aspects of the differing views researched regarding the issue.
- Explain own views in relation to the ethical or political issue.
Exploring Careers in the Green IndustriesReal unit · OCN London
This unit introduces learners to the green industries and the variety of career opportunities they offer. You'll identify different sectors, understand their activities, and describe the skills and qualities required for roles within these industries.
What you'll be able to do
- Know about the green industries that offer career opportunities.
- Understand the range of employment opportunities available in green industries.
Following InstructionsReal unit · OCN London
You'll understand the importance of following instructions in workplace and other settings. The unit enables them to accurately follow written and verbal instructions, recognising the potential safety implications of not adhering to guidance.
What you'll be able to do
- Recognise why following instructions is important in different situations
- Follow simple instructions accurately and safely
Global Warming and Climate ChangeReal unit · OCN London
This unit covers the concepts of global warming and climate change, including their causes such as the greenhouse effect and deforestation. You'll understand the environmental impacts and explore local, national, and international actions to address climate change and reduce personal impact.
What you'll be able to do
- Explain what is meant by ‘global warming’ and ‘climate change’, defining the key concepts and terminology.
- Describe the causes of global warming and climate change, identifying the main contributing factors.
- Explain the impact of global warming and climate change on the environment, outlining the potential consequences.
- Describe local, national and international action regarding climate change, identifying initiatives and strategies.
- Describe how to reduce personal impact on climate change, identifying practical steps and lifestyle changes.
Improving Personal ProductivityReal unit · OCN London
It teaches you to plan and use digital software and systems to enhance personal productivity. You'll efficiently complete tasks, manage information, review digital tool effectiveness, and apply time management techniques using digital resources.
What you'll be able to do
- Plan the use of digital software to improve productivity.
- Use digital systems and software efficiently to complete planned tasks.
- Review the selection and use of digital tools to make sure that work activities are successful.
- Use digital tools to improve personal productivity and time management.
Internet Safety for IT usersReal unit · OCN London
You'll gain an understanding of internet safety, including common online risks such as malware, phishing, and cyberbullying. The unit covers safety measures to protect oneself and others online, including data security practices and the use of strong passwords.
What you'll be able to do
- Understand the potential risks associated with using the Internet, including malware, phishing, and cyberbullying.
- Safeguard oneself and others when working online by implementing appropriate safety measures.
- Take precautions to maintain data security and protect personal information online.
Introduction to Criminal LawReal unit · OCN London
This unit introduces learners to the fundamental principles of criminal law, covering the key elements of a crime including actus reus and mens rea. You'll understand fatal and non-fatal offences against the person, as well as main property offences, and be able to distinguish between categories of crime.
What you'll be able to do
- Explain the key elements that constitute a crime under criminal law.
- Describe the main fatal and non-fatal offences against the person, as defined by criminal law.
- Describe the main property offences, as defined by criminal law.
Introduction to ProgrammingReal unit · OCN London
This unit equips learners with fundamental programming skills, including the use of variables, sequencing, repetition, Boolean expressions, and selection. You'll plan, create, and debug simple computer programs applying these core programming concepts.
What you'll be able to do
- Apply variables effectively in computer programming.
- Utilise sequencing effectively in computer programming.
- Implement repetition/iteration effectively in computer programming.
- Apply Boolean expressions effectively in computer programming.
- Utilise selection effectively in computer programming.
- Plan, create and debug a simple computer program effectively.
Introduction to Security Work in the Public ServicesReal unit · OCN London
This unit provides knowledge of security work within public services, focusing on the importance of maintaining security for people, information, premises, and property. You'll explore security protocols and identify the skills and qualities required for roles in public security.
What you'll be able to do
- Explain why public services seek to maintain the security of people, including the rationale behind security protocols.
- Explain why public services seek to maintain the security of information, including data protection and confidentiality.
- Explain why public services seek to maintain the security of premises and property, including access control and asset protection.
- Identify the skills required of individuals working in public security work, such as communication, observation, and conflict resolution.
- Identify the qualities required of individuals working in public security work, such as integrity, vigilance, and professionalism.
- Describe the security measures used in maintaining the physical security of people, such as personal protective equipment and evacuation procedures.
- Describe the security measures used in maintaining the physical security of information, such as encryption and access controls.
- Describe the security measures used in maintaining the physical security of premises and property, such as CCTV and alarm systems.
- Participate in a search in a thorough manner, ensuring all areas are checked systematically.
- Participate in a search in a systematic way, following a defined search pattern.
- Participate in a search in a safe way, adhering to health and safety regulations and risk assessments.
- Participate in a search according to legal requirements, respecting individual rights and privacy.
Introduction to Study SkillsReal unit · OCN London
You'll develop study skills including personal learning strategies, effective use of information from various sources, and planning and managing work. The unit supports learners in improving their ability to meet learning objectives and produce quality work.
What you'll be able to do
- Understand how to develop personal learning skills to improve performance.
- Understand and use information from various sources effectively.
- Plan, manage, and produce work to meet specified requirements.
Introduction to SustainabilityReal unit · OCN London
You'll explore the fundamental concepts of sustainability, including its definition and three pillars: environmental, social, and economic. The unit covers the importance of natural resources such as water and energy, alongside key global challenges to sustainability.
What you'll be able to do
- Define the basic concepts of sustainability.
- Describe the importance of natural resources in relation to sustainability.
- Understand key challenges to sustainability in the world.
Introduction to the English Legal SystemReal unit · OCN London
You'll be introduced to the English legal system, understanding the purpose and framework of law. The unit covers main sources of law, functions of courts and key personnel, and the role of lay people within the legal system.
What you'll be able to do
- Explain the purpose of law and the framework within which it operates
- Identify the main sources of English law
- Describe the functions of the main courts within the English legal system
- Identify the key personnel within the English legal system
- Explain the role of lay people in the English legal system
Investigate an Environmental IssueReal unit · OCN London
You'll investigate an environmental issue by analysing information sources, understanding causes, and evaluating environmental impacts. The unit also covers current and potential approaches to addressing the issue through policy and practice.
What you'll be able to do
- Understand sources of information relating to an environmental issue.
- Understand the causes of the environmental issue.
- Know how the environmental issue impacts on the environment.
- Understand ways the environmental issue is being, or could be, addressed.
Note TakingReal unit · OCN London
It teaches you to understand the purposes of note taking in various contexts such as lectures and meetings. You'll practise using both linear and non-linear note taking systems and learn to utilise their notes effectively for specific purposes.
What you'll be able to do
- Recognise the reasons for making notes in different contexts
- Demonstrate the ability to use different note taking systems effectively
- Utilise notes effectively for a specific purpose, such as revision or report writing
Organisational SkillsReal unit · OCN London
This unit provides learners with an understanding of the importance of organisational skills for efficiency and effectiveness. You'll explore methods for prioritising tasks and develop the ability to plan and complete multi-step tasks within set timeframes.
What you'll be able to do
- Know why organisational skills are important for efficiency and effectiveness
- Select the most important task from a number of tasks that must be completed, using prioritisation techniques
- Complete a task with multiple steps on time, using planning and organisational methods
Personal Skills for the Public ServicesReal unit · OCN London
This unit introduces communication, interpersonal, and time management skills essential in public services. You'll understand and demonstrate effective verbal and non-verbal communication and interpersonal skills relevant to public service environments.
What you'll be able to do
- Know the communication skills required by the public services, including verbal and non-verbal communication
- Know the interpersonal skills required by the public services, including teamwork and empathy
- Understand the need for effective time management skills within the public services
- Demonstrate effective communication skills as used in the public services, such as active listening and clear speaking
- Demonstrate effective interpersonal skills as used in the public services, such as collaboration and conflict resolution
Planning and Carrying Out ResearchReal unit · OCN London
You'll be able to plan and carry out a research project by defining a research question, identifying appropriate resources, gathering and analysing information, and presenting findings. The unit also includes reviewing research skills to identify areas for development.
What you'll be able to do
- Plan research by defining a clear research question and identifying appropriate resources.
- Carry out the research plan, gathering and analysing relevant information.
- Present the findings of the research in a clear and concise manner.
- Review own skills in planning, carrying out and presenting research, identifying areas for development.
Planning own Fitness ProgrammeReal unit · OCN London
You'll identify components of physical fitness and understand the benefits of regular physical activity. The unit supports planning, implementing, and reviewing a personalised fitness programme while addressing potential barriers to achieving fitness goals.
What you'll be able to do
- Identify the key components of physical fitness, including cardiovascular endurance, muscular strength, and flexibility
- Explain the benefits of regular physical activity for overall health and well-being
- Plan a personal fitness programme that incorporates different types of exercise to improve fitness levels
- Use own fitness programme, following the plan and adjusting as needed
- Identify potential barriers that may affect the achievement of fitness goals, such as lack of time or motivation
- Describe strategies to overcome these barriers and maintain commitment to the fitness programme
- Review own fitness programme, evaluating progress and making adjustments as necessary
- Monitor and record progress towards fitness goals, using appropriate methods
Practical Teamwork in the Public ServicesReal unit · OCN London
It teaches you to understand the characteristics and benefits of effective teamwork within public services. You'll identify team types, roles, and communication importance, and develop skills to contribute effectively as team members.
What you'll be able to do
- Identify the characteristics of an effective team
- Explain the importance and benefits of teamwork in the public services
- Identify the different types of teams that exist in the public services
- Contribute effectively as a member of a team
Presentation SkillsReal unit · OCN London
You'll gain knowledge of different presentation types and styles, and the elements involved in preparation and delivery. The unit develops skills to deliver presentations confidently and to review performance for continuous improvement.
What you'll be able to do
- Know about presentations and presentation styles
- Know about the elements and skills involved in the preparation of a presentation
- Know about the elements and skills involved in the delivery of a presentation
- Deliver a presentation
- Review own performance in preparing a presentation
- Review own performance in delivering a presentation
Problem Solving SkillsReal unit · OCN London
You'll understand factors influencing problem solving, such as bias and emotional state. The unit enables them to gather and analyse evidence and apply structured problem-solving processes to find effective solutions.
What you'll be able to do
- Understand factors that might influence problem solving, such as personal bias or lack of information
- Use evidence to assist problem solving effectively
- Apply problem solving processes in a structured manner
Project in SustainabilityReal unit · OCN London
You'll gain skills to plan, undertake, and present a sustainability project within a chosen environment. The unit covers defining sustainability, setting SMART objectives, monitoring progress, and reflecting on the outcomes and impact of the project.
What you'll be able to do
- Plan a project to promote sustainability in a chosen environment
- Undertake a sustainability project
- Present the results of a sustainability project
- Reflect on the sustainability project
Public Service IncidentsReal unit · OCN London
This unit introduces learners to emergency incidents and the public services' response to them. You'll explore the roles and responsibilities of different services, command and control systems, and develop teamwork skills in simulated incident scenarios.
What you'll be able to do
- Know about different types of emergency incidents that public services respond to
- Know about the roles and responsibilities of different public services in responding to incidents
- Know about the command and control systems used by the public services at incidents, including communication protocols
- Work effectively as a team member in a simulated public service incident scenario, following instructions and contributing to the team effort
Public Service ProjectReal unit · OCN London
You'll learn to select a suitable public service project, conduct an investigation, and produce a detailed project report. The unit emphasises effective project management from topic selection through to evaluation and documentation.
What you'll be able to do
- Select an appropriate project topic, ensuring it aligns with personal interests and available resources.
- Investigate the project area, gathering relevant information and data to support the project.
- Produce a project report, documenting the project process, findings, and conclusions in a clear and concise manner.
Punctuation and GrammarReal unit · OCN London
This unit equips learners with the ability to use punctuation and grammar accurately to enhance clarity in writing. You'll apply correct use of punctuation marks and grammatical structures to construct coherent and understandable sentences.
What you'll be able to do
- Use punctuation to aid understanding
- Use grammar to aid understanding
ReadingReal unit · OCN London
You'll develop reading skills to interpret various text types for different purposes. The unit covers using text features to locate information, understanding main ideas, and recognising the intended audience and purpose of texts.
What you'll be able to do
- Read and interpret different types of texts.
- Recognise that texts can have different purposes.
- Use features of texts to find out specific information.
- Identify the main points and ideas presented in a text.
- Use organisational and structural features to locate information within a text.
Resilience SkillsReal unit · OCN London
It teaches you to understand the significance of resilience in personal and professional life. You'll explore strategies such as positive self-talk and problem-solving to develop resilience skills and apply them to manage challenges and maintain well-being.
What you'll be able to do
- Understand the importance of resilience in overcoming challenges and setbacks
- Develop resilience through specific strategies and techniques
- Develop resilience skills to cope with difficult situations and maintain well-being
Revision and Exam SkillsReal unit · OCN London
This unit equips learners with knowledge and skills for effective revision and examination preparation. You'll understand examination purposes, establish suitable study environments, apply revision techniques, maintain wellbeing, and demonstrate examination skills.
What you'll be able to do
- Understand the purpose of academic examinations and their role in assessment.
- Establish a suitable study environment conducive to effective revision.
- Use a range of revision techniques to consolidate learning.
- Maintain personal health and well-being when undertaking academic revision and examination preparation.
- Take an academic examination, demonstrating appropriate examination techniques.
Speaking and Listening SkillsReal unit · OCN London
This unit equips learners with fundamental speaking and listening skills to communicate clearly and appropriately in different contexts. You'll present information effectively, obtain information through active listening, and engage constructively in discussions.
What you'll be able to do
- Communicate effectively with others in a range of situations.
- Present information effectively to others using appropriate methods.
- Obtain information from others through active listening and questioning.
- Engage in discussion, contributing relevant points and respecting different viewpoints.
SpellingReal unit · OCN London
You'll develop spelling skills by using resources such as dictionaries, spell checkers, and online tools to find correct spellings. The unit teaches you to identify their spelling strengths and weaknesses and maintain a personal spelling programme for ongoing improvement.
What you'll be able to do
- Find correct spellings using a variety of resources, such as dictionaries, spell checkers, and online tools.
- Understand own spelling strengths and weaknesses to identify areas for improvement.
- Maintain a personal spelling programme to develop and improve spelling skills over time.
SpreadsheetsReal unit · OCN London
This unit equips learners with the skills to use spreadsheets effectively, including entering and organising data, using formulas, managing multiple worksheets, and presenting data graphically. You'll also develop abilities to sort and manage data within a spreadsheet environment.
What you'll be able to do
- Recognise and describe different uses for spreadsheets in various contexts.
- Enter data accurately and efficiently into a spreadsheet.
- Create and use multiple worksheets within a workbook to organise data.
- Use formulas in a spreadsheet to calculate data, including basic arithmetic operations.
- Present data in graphical form using appropriate chart types.
- Sort and manage data in a spreadsheet using filtering and sorting techniques.
- Print a spreadsheet, ensuring it is formatted correctly and easy to read.
Supporting Sustainability in an Office EnvironmentReal unit · OCN London
This unit provides learners with knowledge and practical skills to support sustainability in an office environment. You'll identify and implement strategies for waste reduction, energy conservation, and sustainable purchasing practices.
What you'll be able to do
- Describe how to support sustainability in an office environment.
- Support sustainability practices in an office environment.
Sustainability Issues in IndustryReal unit · OCN London
This unit provides knowledge of sustainability issues within a chosen sector or industry, including environmental, social, and economic implications. You'll examine current sustainability practices and identify ways to improve sustainability through technology and policy.
What you'll be able to do
- Know about sustainability issues in a chosen sector or industry.
- Know how sustainability can be improved in a specific sector or industry.
Taking Part in SportReal unit · OCN London
You'll gain knowledge of the rules, regulations, and equipment associated with a chosen sport. The unit develops skills in participation and performance review, enabling learners to assess strengths and areas for improvement in the sporting activity.
What you'll be able to do
- Know about the rules and regulations of a chosen sporting activity
- Know about the equipment required for a chosen sporting activity
- Participate in a chosen sporting activity, following the rules and regulations
- Demonstrate appropriate behaviour and sportsmanship during the sporting activity
- Review own performance in the sporting activity, identifying strengths and areas for improvement
- Identify ways to improve performance in the sporting activity
Teamwork SkillsReal unit · OCN London
You'll develop teamwork skills by contributing to the setting of team and individual goals, understanding their role and responsibilities, and planning and reviewing team activities. The unit emphasises effective participation and collabouration within a team context.
What you'll be able to do
- Contribute to the setting of team goals by offering suggestions and ideas.
- Contribute to the setting of individual goals within the team, aligned with overall objectives.
- Demonstrate an understanding of own role and responsibilities within the team.
- Plan team activities, considering resources and timescales.
- Undertake team activities effectively, working collaboratively with others.
- Review team activities, identifying areas for improvement and lessons learned.
Time Management SkillsReal unit · OCN London
You'll develop an understanding of the importance of effective time management in personal and professional contexts. The unit covers various techniques such as prioritisation and scheduling, and teaches you to plan and improve their own use of time to meet deadlines.
What you'll be able to do
- Understand the importance of good time management in personal and professional contexts
- Know ways to promote good time management techniques and strategies
- Plan own use of time effectively to meet deadlines and achieve goals
- Improve own time management skills through reflection and adjustments
Understanding Crime and its EffectsReal unit · OCN London
It teaches you to understand the risks of involvement in crime and its effects on individuals and communities. You'll explore causes of crime, its impact, and the support available for victims and offenders.
What you'll be able to do
- Explain why people can be at risk of being involved in crime
- Describe the effects of crime on individuals and communities
- Identify the support available for victims and offenders
Undertaking an Enterprise ProjectReal unit · OCN London
This unit provides learners with knowledge and skills to undertake an enterprise project, including selecting a project for a target market, understanding setup costs, and recognising the importance of marketing. You'll plan, monitor, and review the project effectively.
What you'll be able to do
- Select an enterprise project for a particular target market
- Know about the costs involved in setting up the product or service
- Know the significance of effective marketing
- Plan the enterprise project
- Monitor the enterprise project
- Review the enterprise project
Volunteering in the Public ServicesReal unit · OCN London
This unit provides knowledge of the benefits and opportunities of volunteering within public services. You'll understand the skills they can offer, carry out volunteer roles effectively, and evaluate their own performance and contribution to public service organisations.
What you'll be able to do
- Know the benefits of volunteering within public services organisations.
- Know about the range of volunteering opportunities available within public services.
- Know what skills, qualities and experience they can offer as a volunteer in public services.
- Carry out their assigned role and responsibilities as a volunteer in public services.
- Evaluate their own performance and contribution as a volunteer in public services.
Word ProcessingReal unit · OCN London
You'll learn to use word processing software to create professional documents. The unit covers entering, editing, and combining text and other information, structuring content logically, and applying formatting tools to present documents clearly.
What you'll be able to do
- Enter, edit and combine text and other information effectively in word processed documents
- Structure information logically and clearly within word processed documents
- Use word processing software tools to format and present documents to a professional standard
Working in Public ServicesReal unit · OCN London
You'll gain an understanding of the public services sector, including different types of organisations and job roles. The unit covers the main duties associated with these roles and highlights the importance of teamwork and communication within a specific public service.
What you'll be able to do
- Know the different types of public services sector organisations and their roles.
- Know the range of job roles available within the public services sector.
- Know the skills and qualities required for working in a specific public service.
- Know the importance of teamwork and communication in a specific public service.
WritingReal unit · OCN London
It teaches you to produce clear and well-structured written work. You'll develop skills in planning, drafting, proofreading, and correcting writing, ensuring that main points are presented logically and organised into concise, focused paragraphs.
What you'll be able to do
- Present main points in a logical order
- Write in short paragraphs
- Plan written work
- Draft written work
- Proofread writing
- Correct writing
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Action Planning for Own DevelopmentAction Planning to Improve Performance in MathematicsAssisting the PublicAwareness of Mental Health and WellbeingCareer Planning for the Public ServicesCarrying out Security SearchesCitizenship, the Individual and SocietyCollaborative Working Using Digital Technology
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
OCNLR Level 1 Certificate in Skills for Professions in Public Services
- Address the needs of individuals during initial responses to emergencies
- Carry Out a Physical Search in the Aviation Security Environment
- Carry out systematic Security Search procedures
- Create and publish digital content for web and mobile applications platforms
- Direct and manage research and development activities
- Encourage and support public bodies to build effective relationships with communities
- Encourage and support public bodies to build relationships with communities
- Engage and work collaboratively with a range of people and agencies to protect and improve population health and wellbeing
Where this can lead
Community Coordinator
This role is a fantastic starting point for a career in community engagement. We're committed to helping you grow, learn, and find the path that's right for you. If you bring the curiosity and the willingness to learn, we'll provide the opportunities.
See the whole journey →Opens the roleCommunity CoordinatorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Address the needs of individuals during initial responses to emergenciesCarry Out a Physical Search in the Aviation Security EnvironmentCarry out systematic Security Search proceduresCreate and publish digital content for web and mobile applications platformsDirect and manage research and development activitiesEncourage and support public bodies to build effective relationships with communitiesEncourage and support public bodies to build relationships with communitiesEngage and work collaboratively with a range of people and agencies to protect and improve population health and wellbeingManage and Organise Your Own Time and ActivitiesPhysical Security Protection of Client Confidential InformationPlan exercise and physical activities with individuals to meet their needs and abilitiesPromote and support effective relationships between communities and public bodies and other agenciesPromote and support effective relationships between communities and public bodies and other agenciesReceive and provide information within communitiesSupport others to promote understanding and help to improve people’s mental healthTranslate research and development findings into practiceUndertake intimate body searchesWork in a Supporting Role within the Public Sector
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit guides learners in recognising their own skills, knowledge, and abilities, matching these with possible career paths. Learners will explore routes for learning and development and create an action plan to support their personal and professional growth.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for OCNLR Level 1 Certificate in Skills for Professions in Public Services
58 units in this credential, in the order it lists them, awarded by OCN London.
- Action Planning for Own Development
- Action Planning to Improve Performance in Mathematics
- Assisting the Public
- Awareness of Mental Health and Wellbeing
- Career Planning for the Public Services
- Carrying out Security Searches
and 52 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.