How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.

More on studying for a qualification

01What it is

This iCQ Level 3 Award for IT Users (ITQ) is an occupational qualification focused on developing practical IT skills. The content covers internet usage, data management software, IT communication fundamentals, multimedia software, and drawing and planning software.

These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

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02The units

What each unit actually teaches you to do

Audio Software Real unit · iCan Qualifications Limited
You'll learn to capture, combine, edit, and present audio sequences using appropriate hardware and software. The unit emphasises creative manipulation of audio to produce professional-quality presentations.

What you'll be able to do

  • Use audio hardware to capture audio sequences effectively
  • Use audio software to capture audio sequences effectively
  • Use audio software tools to combine audio sequences creatively
  • Use audio software techniques to combine audio sequences effectively
  • Use audio software tools to edit audio sequences accurately
  • Use audio software techniques to edit audio sequences effectively
  • Play audio sequences clearly for review
  • Present audio sequences effectively to an audience
Audio Software Real unit · iCan Qualifications Limited
You'll learn to capture, edit, play, and present audio sequences using audio hardware and software. The unit covers connecting and configuring hardware, recording audio, adjusting levels, and using software tools to manipulate audio content.

What you'll be able to do

  • Use audio hardware to capture sequences
  • Use audio software to capture sequences
  • Use audio software tools to edit sequences
  • Use audio software techniques to edit sequences
  • Play audio sequences
  • Present audio sequences
Audio Software Real unit · iCan Qualifications Limited
This unit equips learners with skills to capture audio sequences using suitable hardware and software, combine and edit audio using software tools, and present audio sequences effectively for various purposes.

What you'll be able to do

  • Use audio hardware and software to capture audio sequences effectively
  • Use audio software tools to combine and edit audio sequences to a professional standard
  • Play and present audio sequences in a suitable format for the intended audience
Bespoke Software Real unit · iCan Qualifications Limited
This unit covers the skills required to input, organise, and combine information using bespoke software applications. You'll develop the ability to accurately input data, organise information effectively, and use tools to edit, process, format, and present information.

What you'll be able to do

  • Input information using bespoke software applications
  • Organise information effectively using bespoke software applications
  • Combine information from different sources using bespoke software applications
  • Use appropriate tools and techniques to edit information within bespoke software
  • Process information accurately using bespoke software
  • Format information clearly and consistently using bespoke software
  • Present information effectively using bespoke software
Bespoke Software Real unit · iCan Qualifications Limited
You'll use bespoke software to input, combine, organise, and retrieve information efficiently. The unit develops understanding of software structures and functions to process and present information accurately.

What you'll be able to do

  • Input and combine information using bespoke applications accurately and efficiently.
  • Use appropriate structures to organise and retrieve information efficiently within the bespoke software.
  • Use the functions of the software effectively to process and present information in a clear and understandable format.
Bespoke Software Real unit · iCan Qualifications Limited
It teaches you to use bespoke software to input, combine, organise, and retrieve information efficiently. You'll create and modify software structures to optimise information management and exploit software functions to process and present data.

What you'll be able to do

  • Input and combine information using bespoke software, ensuring accuracy and efficiency.
  • Create and modify appropriate structures to organise and retrieve information efficiently within the bespoke software.
  • Exploit the functions of the software effectively to process and present information in a clear and concise manner.
Computerised Accounting Software Real unit · iCan Qualifications Limited
You'll develop the ability to access, enter, edit, and process accounting information effectively using computerised accounting software. The unit covers navigating software, using tools and techniques to manage business transactions, and producing relevant accounting documents.

What you'll be able to do

  • Access accounting information within a computerised accounting software package
  • Enter accounting information accurately and efficiently into the software
  • Edit accounting information to correct errors or update records
  • Use computerised accounting software tools to process a range of business transactions
  • Apply appropriate techniques to ensure the accurate processing of business transactions
  • Produce accounting documents, such as invoices and receipts, using the software
  • Generate summary reports from the accounting software to meet specified requirements
Computerised Accounting Software Real unit · iCan Qualifications Limited
You'll learn to securely access, enter, and edit accounting information using computerised accounting software. The unit includes processing business transactions and producing accounting documents and summary reports that comply with requirements.

What you'll be able to do

  • Access computerised accounting software securely and efficiently
  • Enter accounting information accurately and completely into the software
  • Edit accounting information as required, ensuring accuracy and compliance with regulations
  • Select appropriate tools and techniques within the software to process business transactions, such as sales, purchases, and payments
  • Use the selected tools and techniques to process business transactions accurately and efficiently
  • Produce accounting documents, such as invoices, receipts, and statements, to meet business requirements
  • Produce summary reports, such as profit and loss statements and balance sheets, to meet reporting requirements
Computerised Accounting Software Real unit · iCan Qualifications Limited
You'll be able to securely access and operate computerised accounting software to enter, edit, and verify accounting information. The unit also covers processing business transactions, developing management reports, and setting up accounting systems.

What you'll be able to do

  • Access computerised accounting software securely
  • Enter accounting information accurately into the system
  • Edit accounting information as required to maintain data integrity
  • Process business transactions accurately from source documents using the software
  • Develop management information reports using the software's reporting tools
  • Interpret management information reports to identify trends and patterns
  • Set up a new computerised accounting system, configuring basic settings ready for use
Data Management Software Real unit · iCan Qualifications Limited
It teaches you to accurately enter, edit, and maintain data records within a data management system, adhering to data quality standards. You'll retrieve and present data records clearly, following organisational procedures.

What you'll be able to do

  • Enter data records accurately into a data management system
  • Edit and maintain data records within a data management system, ensuring data integrity
  • Retrieve and display specific data records from a data management system according to given requirements
  • Present retrieved data in a clear and understandable format
Data Management Software Real unit · iCan Qualifications Limited
This unit provides learners with the skills to enter, edit, and maintain data records accurately within a data management system. You'll retrieve and display data records using appropriate search and reporting techniques to meet specific requirements.

What you'll be able to do

  • Enter, edit and maintain data records in a data management system accurately and efficiently, adhering to data entry standards.
  • Retrieve and display data records to meet requirements, using appropriate search and filtering techniques.
Data Management Software Real unit · iCan Qualifications Limited
You'll learn to enter, edit, and maintain data records within a data management system. The unit includes retrieving and displaying data accurately to meet specific requirements.

What you'll be able to do

  • Enter data records accurately and efficiently into a data management system
  • Edit and maintain data records within a data management system, ensuring data integrity
  • Retrieve and display data records from a data management system according to specified requirements
Database Software Real unit · iCan Qualifications Limited
This unit focuses on entering, editing, and organising structured information within a database to maintain data integrity. You'll use database software tools to extract information and produce reports that meet specified requirements.

What you'll be able to do

  • Enter, edit and organise structured information in a database, ensuring data integrity and consistency.
  • Use database software tools to extract information and produce reports, presenting data in a clear and understandable format.
Database Software Real unit · iCan Qualifications Limited
You'll gain skills to create and modify non-relational database tables, enter and organise structured information, and use database software tools to run queries and produce reports effectively.

What you'll be able to do

  • Create non-relational database tables
  • Modify non-relational database tables
  • Enter structured information in a database
  • Edit structured information in a database
  • Organise structured information in a database
  • Use database software tools to run queries
  • Use database software tools to produce reports
Database Software Real unit · iCan Qualifications Limited
It teaches you to plan, create, and modify relational database tables to meet requirements. You'll enter, edit, and organise structured information accurately, and use database software tools to create, edit, and run queries and produce reports.

What you'll be able to do

  • Plan, create and modify relational database tables to meet specified requirements, considering data types and relationships
  • Enter, edit and organise structured information accurately and efficiently within a database, ensuring data integrity
  • Use database software tools to create, edit and run data queries to extract relevant information and produce informative reports
Design Software Real unit · iCan Qualifications Limited
It teaches you to source, insert, and combine information from various origins to create effective designs. You'll use design software tools to create, manipulate, and edit designs to meet project needs.

What you'll be able to do

  • Obtain, insert and combine information from various sources to create effective designs
  • Use design software tools to create original designs, manipulate existing designs, and edit designs to meet specific requirements
Design Software Real unit · iCan Qualifications Limited
It teaches you to obtain, insert, and combine information for designs using design software. You'll create, manipulate, and edit designs to meet specified requirements.

What you'll be able to do

  • Obtain information for designs
  • Insert information for designs
  • Combine information for designs
  • Use design software tools to create designs
  • Use design software tools to manipulate designs
  • Use design software tools to edit designs
Design Software Real unit · iCan Qualifications Limited
You'll develop the ability to obtain, insert, and combine information from various sources to create designs using design software. The unit includes evaluating information suitability and accurately applying design elements appropriate to the target audience.

What you'll be able to do

  • Obtain information from various sources for use in designs
  • Insert information accurately and appropriately into designs
  • Combine different pieces of information effectively within designs
  • Use design software tools to create original designs
  • Use design software tools to manipulate existing designs
  • Use design software tools to edit designs to meet specific requirements
Desktop Publishing Software Real unit · iCan Qualifications Limited
You'll learn to create effective publications using desktop publishing software. The unit covers selecting appropriate designs and page layouts, inputting and combining text and other information, and applying editing and formatting techniques to produce integrated publications.

What you'll be able to do

  • Select appropriate designs for publications based on their purpose and target audience
  • Use appropriate page layouts to create visually appealing and effective publications
  • Input text accurately into publications using desktop publishing software
  • Combine text with other information, such as images and graphics, to create integrated publications
  • Use desktop publishing software techniques to edit text to improve readability and clarity
  • Use desktop publishing software techniques to format publications to ensure consistency and visual appeal
Desktop Publishing Software Real unit · iCan Qualifications Limited
You'll learn to select suitable designs and page layouts for publications, input and combine text and other elements, and use desktop publishing software techniques to edit and format publications for specific audiences and purposes.

What you'll be able to do

  • Select appropriate designs for publications, considering factors such as target audience and purpose
  • Use appropriate page layouts for publications, ensuring consistency and visual appeal
  • Input text accurately and efficiently into publications using desktop publishing software
  • Combine text with other information, such as images and graphics, within publications
  • Use desktop publishing software techniques to edit text, images and other elements within publications
  • Use desktop publishing software techniques to format publications to a professional standard
Desktop Publishing Software Real unit · iCan Qualifications Limited
This unit equips learners with skills to select suitable designs and page layouts for publications using desktop publishing software. You'll input and combine text and other elements, applying editing and formatting techniques to produce visually effective and informative publications.

What you'll be able to do

  • Select appropriate designs for publications, considering factors such as target audience, purpose, and branding guidelines
  • Use appropriate page layouts for publications, ensuring consistency, readability, and visual appeal
  • Input text accurately and efficiently into publications, using appropriate formatting and styles
  • Combine text with other information, such as images, graphics, and charts, to create visually engaging and informative publications
  • Use desktop publishing software techniques to edit text, images, and other elements within publications
  • Use desktop publishing software techniques to format publications, ensuring consistency and adherence to design principles
Drawing and Planning Software Real unit · iCan Qualifications Limited
You'll develop the ability to input, organise, and combine information for drawings or plans using drawing and planning software. The unit includes using editing, manipulation, formatting, and presentation tools to produce accurate and well-structured drawings or plans.

What you'll be able to do

  • Input information for drawings or plans
  • Organise information for drawings or plans
  • Combine information for drawings or plans
  • Use tools and techniques to edit drawings or plans
  • Use tools and techniques to manipulate drawings or plans
  • Use tools and techniques to format drawings or plans
  • Use tools and techniques to present drawings or plans
Drawing and Planning Software Real unit · iCan Qualifications Limited
You'll learn to input, organise, and combine information for drawings or plans using drawing and planning software. The unit also covers the use of editing and formatting tools to manipulate and present drawings effectively.

What you'll be able to do

  • Input, organise and combine information from various sources to create drawings or plans
  • Use appropriate tools and techniques within drawing and planning software to edit, manipulate, and format drawings or plans
  • Present drawings or plans in a clear, accurate, and professional manner, suitable for the intended purpose
Drawing and Planning Software Real unit · iCan Qualifications Limited
You'll learn to input, organise, combine, edit, manipulate, format, and present information using drawing and planning software. The unit focuses on creating professional drawings or plans through effective use of software tools and techniques.

What you'll be able to do

  • Input information for drawings or plans
  • Organise information for drawings or plans
  • Combine information for drawings or plans
  • Use tools and techniques to edit drawings or plans
  • Use tools and techniques to manipulate drawings or plans
  • Use tools and techniques to format drawings or plans
  • Use tools and techniques to present drawings or plans
IT Communication Fundamentals Real unit · iCan Qualifications Limited
You'll learn to select and use various information sources, including Internet-based resources, to meet specific needs. The unit covers evaluating information fitness for purpose and using IT tools to communicate and exchange information safely and responsibly.

What you'll be able to do

  • Select and use a variety of sources of information to meet specific needs
  • Access, search for, select and use Internet-based information and evaluate its fitness for purpose, considering factors such as reliability and relevance
  • Select and use IT tools to communicate and exchange information safely, responsibly and effectively, adhering to relevant policies and procedures
IT Communication Fundamentals Real unit · iCan Qualifications Limited
It teaches you to use various information sources effectively, including Internet-based research. You'll learn to assess information fitness for purpose and select appropriate IT tools for communication.

What you'll be able to do

  • Use a variety of sources of information to meet needs, demonstrating effective research skills.
  • Access, search for, select and use Internet-based information and assess its fitness for purpose, considering reliability and validity.
  • Select and use IT to communicate and exchange information effectively, using appropriate communication methods.
IT Security for Users Real unit · iCan Qualifications Limited
You'll learn to select, use, and develop procedures to monitor and minimise security risks to IT systems and data. The unit covers identifying risks and applying appropriate security measures.

What you'll be able to do

  • Select appropriate procedures to monitor IT systems for security risks
  • Use appropriate procedures to monitor IT systems for security risks
  • Develop appropriate procedures to monitor IT systems for security risks
  • Select appropriate procedures to minimise security risks to IT systems and data
  • Use appropriate procedures to minimise security risks to IT systems and data
  • Develop appropriate procedures to minimise security risks to IT systems and data
IT Security for Users Real unit · iCan Qualifications Limited
This unit provides learners with knowledge and skills to identify security risks to IT systems and data and apply appropriate methods to minimise these risks. You'll follow organisational procedures to protect IT resources effectively.

What you'll be able to do

  • Use appropriate methods to minimise security risks to IT systems and data, following organisational procedures
IT Security for Users Real unit · iCan Qualifications Limited
It teaches you to identify common security risks to IT systems and data and select appropriate methods to minimise these risks. You'll justify their choices to effectively protect IT resources from threats and breaches.

What you'll be able to do

  • Select appropriate methods to minimise security risks to IT systems
  • Select appropriate methods to minimise security risks to data
  • Use chosen methods effectively to protect IT systems from security threats
  • Use chosen methods effectively to protect data from security breaches
IT Software Fundamentals Real unit · iCan Qualifications Limited
It teaches you to select and use appropriate software applications to meet needs and solve problems. You'll enter, develop, and format various types of information, presenting it suitably for the intended purpose and audience using IT tools and facilities.

What you'll be able to do

  • Select software applications to meet needs
  • Use software applications to meet needs
  • Select software applications to solve problems
  • Use software applications to solve problems
  • Enter different types of information to suit its meaning and purpose
  • Develop different types of information to suit its meaning and purpose
  • Format different types of information to suit its meaning and purpose
  • Present information in ways that are fit for purpose
  • Present information in ways that are fit for the audience
  • Make effective use of IT tools to present information
  • Make effective use of IT facilities to present information
IT Software Fundamentals Real unit · iCan Qualifications Limited
You'll develop fundamental skills in selecting and using software applications to meet needs and solve problems. The unit covers entering, developing, combining, and formatting information appropriately for purpose and audience.

What you'll be able to do

  • Select appropriate software applications to meet specific needs and solve problems
  • Use selected software applications effectively to perform required tasks
  • Enter different types of information into software applications accurately
  • Develop different types of information within software applications to meet requirements
  • Combine different types of information within software applications to create meaningful outputs
  • Format different types of information within software applications to suit its meaning and purpose
  • Present information using IT tools and facilities in ways that are fit for purpose and audience
  • Evaluate the selection and use of IT tools and facilities to present information effectively
IT User Fundamentals Real unit · iCan Qualifications Limited
You'll gain fundamental IT user skills, including using IT systems to complete tasks, organising and retrieving information efficiently, understanding safety and security practices, and performing routine maintenance and problem-solving on IT systems.

What you'll be able to do

  • Use IT systems effectively to meet specific needs and complete tasks
  • Organise, store, and retrieve information efficiently using appropriate IT tools and techniques
  • Follow and understand the importance of safety and security practices when using IT systems
  • Carry out routine maintenance of IT systems and respond appropriately to routine IT system problems
IT User Fundamentals Real unit · iCan Qualifications Limited
You'll gain foundational knowledge of IT systems and their effective use for various tasks. The unit covers managing information storage and retrieval, adhering to safety and security practices, and performing basic system maintenance and troubleshooting.

What you'll be able to do

  • Use IT systems effectively to meet a variety of needs, including communication, information access, and task completion
  • Manage information storage and retrieval appropriately, using file management techniques and storage devices
  • Follow and understand the need for safety practices when using IT equipment and systems
  • Understand and adhere to security practices to protect IT systems and data from threats
  • Maintain IT systems by performing routine tasks and troubleshooting common problems
Imaging Software Real unit · iCan Qualifications Limited
You'll learn to obtain, insert, and combine information for images from various sources using imaging software. The unit includes creating, manipulating, and editing images through software tools to produce desired visual effects.

What you'll be able to do

  • Obtain, insert and combine information for images from various sources, ensuring compatibility and appropriate formatting.
  • Use imaging software tools to create, manipulate and edit images, applying various techniques to achieve desired effects.
Imaging Software Real unit · iCan Qualifications Limited
This unit provides learners with skills to obtain, insert, and combine information for images using imaging software. You'll create, manipulate, and edit images effectively to produce visually appealing results.

What you'll be able to do

  • Obtain information for images
  • Insert information for images
  • Combine information for images
  • Use imaging software tools to create images
  • Use imaging software tools to manipulate images
  • Use imaging software tools to edit images
Imaging Software Real unit · iCan Qualifications Limited
You'll learn to obtain, insert, and combine information within images using imaging software. The unit covers creating, manipulating, and editing images effectively by applying a range of software tools.

What you'll be able to do

  • Obtain information for images from various sources
  • Insert information into images
  • Combine different pieces of information within images
  • Use imaging software tools to create images
  • Use imaging software tools to manipulate images
  • Use imaging software tools to edit images
Improving Productivity Using IT Real unit · iCan Qualifications Limited
It teaches you to plan, select, and use IT systems and software to improve productivity. You'll review and adapt the use of IT tools and develop solutions to enhance ongoing use and ensure successful outcomes.

What you'll be able to do

  • Plan appropriate IT systems for different purposes
  • Plan appropriate software for different purposes
  • Select appropriate IT systems for different purposes
  • Select appropriate software for different purposes
  • Use appropriate IT systems for different purposes
  • Use appropriate software for different purposes
  • Review the ongoing use of IT tools and systems to make sure that activities are successful
  • Adapt the ongoing use of IT tools and systems to make sure that activities are successful
  • Develop solutions to improve the ongoing use of IT tools and systems
  • Test solutions to improve the ongoing use of IT tools and systems
Improving Productivity Using IT Real unit · iCan Qualifications Limited
It teaches you to plan, select, and use appropriate IT systems and software to improve productivity. You'll evaluate IT tool effectiveness and devise solutions to enhance IT use for themselves and others.

What you'll be able to do

  • Plan, select, and use appropriate IT systems and software for different purposes, considering factors such as functionality, cost, and compatibility.
  • Evaluate the selection and use of IT tools to ensure that activities are successful, identifying areas for improvement and recommending solutions.
  • Devise solutions to improve the use of IT tools and systems for self and others, providing training and support as needed.
Improving Productivity Using IT Real unit · iCan Qualifications Limited
You'll plan, use, and review IT systems and software efficiently to meet specified task requirements. The unit emphasises adherence to organisational procedures and keyboard proficiency to ensure successful completion of work activities.

What you'll be able to do

  • Plan the use of appropriate IT systems and software to meet specified requirements
  • Use IT systems and software efficiently to complete planned tasks
  • Review the selection and use of IT tools to make sure that work activities are successful
Internet Safety for IT users Real unit · iCan Qualifications Limited
This unit provides learners with knowledge of internet safety risks and strategies to safeguard themselves and others online. You'll understand data security measures and legal requirements related to online activities.

What you'll be able to do

  • Understand the potential risks that can exist when using the Internet and online services
  • Safeguard self and others when working online, including identifying and reporting potential dangers
  • Take appropriate precautions to maintain data security and protect personal information online
  • Follow legal constraints, organisational guidelines and established procedures which apply when working online to ensure responsible and compliant behaviour
Multimedia Software Real unit · iCan Qualifications Limited
This unit covers the planning, creation, editing, and presentation of multimedia products. You'll learn to organise content, combine various media types using software tools, and produce multimedia outcomes tailored to specific purposes and audiences.

What you'll be able to do

  • Plan the content and organisation of multimedia products to effectively meet identified needs and objectives
  • Obtain, input and combine various content types (e.g., text, images, audio, video) to build comprehensive multimedia outcomes
  • Use multimedia software tools to edit and format multimedia content, ensuring it meets specified requirements and quality standards
  • Play and present completed multimedia outcomes in a suitable format for the intended audience
Multimedia Software Real unit · iCan Qualifications Limited
This unit develops learners' ability to plan, obtain, input, combine, build, edit, play, and present multimedia content. You'll create multimedia products that meet target audience needs and convey key messages effectively.

What you'll be able to do

  • Plan the content of multimedia products to meet needs
  • Plan the organisation of multimedia products to meet needs
  • Obtain content to build multimedia outcomes
  • Input content to build multimedia outcomes
  • Combine content to build multimedia outcomes
  • Use tools to build multimedia content
  • Use techniques to build multimedia content
  • Use tools to edit multimedia content
  • Use techniques to edit multimedia content
  • Play multimedia outcomes
  • Present multimedia outcomes
Multimedia Software Real unit · iCan Qualifications Limited
It teaches you to plan, organise, and create multimedia products using multimedia software. You'll obtain and combine content from various sources, edit and format multimedia elements, and present integrated multimedia outcomes to meet requirements.

What you'll be able to do

  • Plan the content of multimedia products to meet identified needs
  • Organise the structure of multimedia products to ensure effective communication
  • Obtain content from various sources for inclusion in multimedia products
  • Input content into multimedia software accurately and efficiently
  • Combine different types of content, such as text, images, audio, and video, to create integrated multimedia outcomes
  • Use multimedia software tools to edit multimedia content to enhance its quality
  • Format multimedia content to ensure consistency and visual appeal
  • Play multimedia outcomes to check functionality and appearance
  • Present multimedia outcomes to an audience, adapting the presentation to suit the context
Optimise IT System Performance Real unit · iCan Qualifications Limited
This unit covers the maintenance of IT hardware and software to ensure system performance. You'll develop skills in managing files, troubleshooting common IT problems, and customising the IT environment to meet specific user needs.

What you'll be able to do

  • Maintain IT hardware components in working order, following manufacturer's instructions and safety guidelines
  • Maintain IT software applications in working order, including applying updates and patches
  • Manage files and folders effectively to maintain optimal IT system performance
  • Respond to common IT system problems and errors, using troubleshooting techniques
  • Customise the IT working environment, including settings and preferences, to meet individual needs
Optimise IT System Performance Real unit · iCan Qualifications Limited
You'll gain knowledge and skills to maintain efficient IT system performance by managing hardware and software, files, and disks. The unit also covers troubleshooting common problems, customising the working environment, and maintaining software to meet performance needs.

What you'll be able to do

  • Keep computer hardware operating efficiently
  • Keep computer software operating efficiently
  • Manage files to optimise IT system performance
  • Manage disks to optimise IT system performance
  • Troubleshoot common IT system problems
  • Respond to common IT system problems
  • Troubleshoot common IT system errors
  • Respond to common IT system errors
  • Customise the working environment to optimise performance
  • Maintain software to meet performance needs
Optimise IT System Performance Real unit · iCan Qualifications Limited
You'll learn to optimise IT system performance through regular hardware and software maintenance, effective file management, and troubleshooting. The unit covers planning and monitoring maintenance to reduce downtime and improve system efficiency.

What you'll be able to do

  • Keep computer hardware operating efficiently by performing regular maintenance tasks
  • Keep computer software operating efficiently by installing updates and patches
  • Manage files effectively to maintain and improve IT system performance, including organising, deleting and archiving files
  • Troubleshoot IT system problems quickly and effectively, identifying the root cause and implementing solutions
  • Respond to IT system problems effectively, minimising downtime and disruption
  • Plan routine maintenance of hardware and software, scheduling tasks to ensure optimal performance
  • Monitor the routine maintenance of hardware and software, tracking progress and identifying potential issues
  • Plan non-routine maintenance of hardware and software, such as upgrades and replacements
  • Monitor the non-routine maintenance of hardware and software, ensuring tasks are completed on time and within budget
  • Review hardware and software configurations to identify areas for improvement
  • Modify hardware and software settings to maintain performance, optimising system resources
Personal Information Management Software Real unit · iCan Qualifications Limited
This unit develops learners' ability to use personal information management software to schedule appointments and meetings, prioritise tasks, and organise contact information securely using calendars, task lists, and address books.

What you'll be able to do

  • Use calendars within personal information management software to schedule appointments effectively
  • Use calendars within personal information management software to schedule meetings efficiently
  • Use a task list to record activities that need to be completed
  • Prioritise activities within a task list to manage workload effectively
  • Use an address book to store contact information securely
  • Organise contact information within an address book for easy retrieval
  • Retrieve contact information from an address book quickly and accurately
Personal Information Management Software Real unit · iCan Qualifications Limited
You'll learn to use personal information management software effectively, including scheduling appointments with calendars, prioritising activities using task lists, and securely managing contact information through address books.

What you'll be able to do

  • Use a calendar function within personal information management software to schedule appointments effectively
  • Use a task list function within personal information management software to prioritise activities according to importance and deadlines
  • Use an address book function within personal information management software to store contact information securely
  • Use an address book function within personal information management software to organise contact information logically
  • Use an address book function within personal information management software to retrieve contact information quickly and efficiently
Presentation Software Real unit · iCan Qualifications Limited
You'll learn to input, combine, structure, edit, and format text and other information within presentation slides. The unit also covers preparing slides using presentation software tools to meet specific presentation needs.

What you'll be able to do

  • Input and combine text and other information within presentation slides
  • Use presentation software tools to structure slides
  • Use presentation software tools to edit slides
  • Use presentation software tools to format slides
  • Prepare slides for presentation to meet needs
Presentation Software Real unit · iCan Qualifications Limited
This unit develops learners' skills in using presentation software to input and combine text and multimedia content. You'll structure, edit, and format slides to prepare a coherent slideshow for presentation.

What you'll be able to do

  • Input and combine text and other information within presentation slides effectively
  • Use presentation software tools to structure, edit and format slide sequences in a logical manner
  • Prepare a slideshow for presentation, ensuring it is ready for delivery
Presentation Software Real unit · iCan Qualifications Limited
This unit develops learners' ability to use presentation software to input and combine text and other information within slides. You'll structure, edit, format, and prepare interactive presentations for effective delivery.

What you'll be able to do

  • Input text within presentation slides accurately
  • Combine text and other information within presentation slides effectively
  • Use presentation software tools to structure presentations logically
  • Use presentation software tools to edit presentations accurately
  • Use presentation software tools to format presentations consistently
  • Prepare interactive slideshows for presentation purposes
Project Management Software Real unit · iCan Qualifications Limited
This unit provides learners with the ability to create and manage project plans using project management software. Skills include defining project scope, objectives, and deliverables, entering and updating task and resource information, and reporting on project progress.

What you'll be able to do

  • Create a project plan, defining the project scope, objectives, and deliverables
  • Define the tasks required to complete the project, breaking down the work into manageable components
  • Enter information about project tasks, including start and end dates, dependencies, and resource requirements
  • Edit information about project tasks and resources as needed, ensuring accuracy and up-to-date information
  • Update information about project progress regularly, tracking task completion and identifying potential delays
  • Select appropriate tools and techniques to display project status, such as Gantt charts and progress reports
  • Use appropriate tools and techniques to report on project status to stakeholders, providing clear and concise information
Project Management Software Real unit · iCan Qualifications Limited
You'll learn to plan and manage projects using project management software. The unit covers defining project objectives, entering and updating task information, and generating reports to communicate project status.

What you'll be able to do

  • Create and define a project, including its objectives, scope, and deliverables
  • Enter and edit information about project tasks and resources within project management software
  • Update information about project progress, including task completion, resource allocation, and potential delays
  • Select and use appropriate tools and techniques to display and report on project status, providing clear and concise information to stakeholders
Project Management Software Real unit · iCan Qualifications Limited
You'll learn to create and manage projects using project management software. The unit includes defining project details, entering and editing tasks and resources, updating progress, and using tools to display and report project status.

What you'll be able to do

  • Create a new project within project management software
  • Define the key characteristics and objectives of a project clearly
  • Enter information about project tasks, including dependencies and timelines
  • Enter information about project resources, including allocation and costs
  • Edit information about project tasks to reflect changes in scope or requirements
  • Edit information about project resources to reflect availability and costs
  • Update information about project progress regularly and accurately
  • Select appropriate tools and techniques within the software to display project status visually
  • Use appropriate tools and techniques to generate reports on project status for different stakeholders
Set Up an IT System Real unit · iCan Qualifications Limited
It teaches you to select and connect personal computers with hardware and storage media safely. You'll connect IT systems to communication services, install and configure software, and verify system functionality.

What you'll be able to do

  • Select a personal computer and associated hardware components safely, based on identified needs
  • Connect a personal computer safely with associated hardware and storage media to meet needs
  • Select and connect an IT system to a communication service (e.g., internet, network) to meet needs
  • Install software applications on the IT system, following installation procedures
  • Configure software applications to meet specific user requirements
  • Check that the IT system and communication service are working successfully after setup and configuration
Set Up an IT System Real unit · iCan Qualifications Limited
This unit equips learners to select, connect, and set up an IT system, including hardware, storage media, and communication services, to meet identified needs. You'll install and configure operating systems and application software, and verify system functionality.

What you'll be able to do

  • Select and connect up a personal computer safely with associated hardware and storage media to meet identified needs, ensuring compatibility and proper functioning.
  • Select and connect the IT system to a communication service successfully to meet identified needs, configuring settings for optimal performance.
  • Install and configure operating system and application software for use, following installation procedures and customising settings.
  • Check that the IT system and communication service are working successfully, performing tests and troubleshooting any issues.
Set Up an IT System Real unit · iCan Qualifications Limited
You'll learn to safely connect personal computers, printers, and peripheral devices, and to connect to IT communication services. The unit includes software setup and verification of system and service functionality.

What you'll be able to do

  • Connect a personal computer safely, following manufacturer's instructions
  • Connect a printer safely, following manufacturer's instructions
  • Connect peripheral devices safely, following manufacturer's instructions
  • Connect to an IT communication service, adhering to security protocols
  • Set up software correctly for intended use, following installation guidelines
  • Check that the IT system is working successfully, verifying all components
  • Check that the IT communication service is working successfully, testing connectivity
Specialist Software Real unit · iCan Qualifications Limited
It teaches you to input and combine information accurately using specialist software. You'll create and modify structures to organise and retrieve information efficiently, and exploit software functions to process and present information effectively.

What you'll be able to do

  • Input information using specialist software
  • Combine information using specialist software
  • Create appropriate structures to organise information efficiently within specialist software
  • Modify existing structures to organise information efficiently within specialist software
  • Exploit the functions of the specialist software effectively to process information
  • Exploit the functions of the specialist software effectively to present information
Specialist Software Real unit · iCan Qualifications Limited
You'll learn to input, organise, combine, edit, process, format, and present information using specialist software. The unit focuses on utilising software tools to improve the accuracy and clarity of information.

What you'll be able to do

  • Input, organise and combine information using specialist software
  • Use tools to edit information using specialist software
  • Use tools to process information using specialist software
  • Use tools to format information using specialist software
  • Use tools to present information using specialist software
  • Use techniques to edit information using specialist software
  • Use techniques to process information using specialist software
  • Use techniques to format information using specialist software
  • Use techniques to present information using specialist software
Specialist Software Real unit · iCan Qualifications Limited
You'll develop the ability to input, combine, organise, and retrieve information effectively using specialist software applications. The unit includes using software functions to process and present information, supporting tasks such as calculations and data analysis.

What you'll be able to do

  • Input information accurately and efficiently using specialist applications
  • Combine different types of information within specialist applications, such as text, data, and images
  • Use appropriate structures within the software to organise information logically
  • Use appropriate structures within the software to retrieve information efficiently
  • Use the functions of the software effectively to process information, such as calculations, analysis, and filtering
  • Use the functions of the software effectively to present information, such as reports, charts, and presentations
Spreadsheet Software Real unit · iCan Qualifications Limited
It teaches you to enter, edit, and organise numerical and other data in spreadsheets accurately. You'll use formulas and tools to summarise, display, and present spreadsheet information effectively.

What you'll be able to do

  • Use a spreadsheet to enter numerical data accurately
  • Use a spreadsheet to enter other data types correctly
  • Use a spreadsheet to edit data efficiently
  • Use a spreadsheet to organise data logically
  • Use appropriate formulas to summarise spreadsheet information effectively
  • Use appropriate tools to summarise spreadsheet information clearly
  • Use appropriate tools to display spreadsheet information effectively
  • Select appropriate tools to present spreadsheet information effectively
  • Use appropriate techniques to present spreadsheet information effectively
Spreadsheet Software Real unit · iCan Qualifications Limited
You'll use spreadsheet software to enter, edit, and organise numerical and other data accurately. The unit covers selecting and applying formulas and data analysis tools, and presenting spreadsheet information clearly.

What you'll be able to do

  • Use a spreadsheet to enter, edit and organise numerical and other data accurately
  • Select and use appropriate formulas and data analysis tools to meet specific requirements
  • Select and use appropriate tools and techniques to present and format spreadsheet information clearly and effectively
Spreadsheet Software Real unit · iCan Qualifications Limited
This unit develops learners' skills in using spreadsheet software to enter, edit, and organise numerical and other data. You'll apply formulas and data analysis tools and present spreadsheet information using appropriate formatting and publishing techniques.

What you'll be able to do

  • Use a spreadsheet to enter numerical data accurately and efficiently
  • Use a spreadsheet to edit and modify data, ensuring data integrity
  • Use a spreadsheet to organise data using appropriate formatting and layout techniques
  • Select and use appropriate formulas to perform calculations and data analysis
  • Select and use appropriate data analysis tools and techniques to meet specific requirements
  • Use tools and techniques to present spreadsheet information clearly and effectively using charts, graphs, and tables
  • Use formatting techniques to enhance the visual appeal and readability of spreadsheet information
  • Publish spreadsheet information in appropriate formats for sharing and distribution
Using Collaborative Technologies Real unit · iCan Qualifications Limited
This unit covers the safe and effective use of collabourative technologies. You'll set up and access IT tools and devices, prepare collabourative environments, contribute to tasks, and adhere to organisational policies and best practices for security.

What you'll be able to do

  • Stay safe and secure when using collaborative technology by adhering to organisational policies and best practices
  • Set up and access IT tools and devices for collaborative working, ensuring compatibility and functionality
  • Prepare collaborative technologies for use by configuring settings and ensuring all participants have the necessary access and training
  • Contribute to tasks using collaborative technologies, actively participating in discussions and sharing information effectively
Using Collaborative Technologies Real unit · iCan Qualifications Limited
You'll learn to safely plan, set up, and use collabourative technologies for project work. The unit focuses on minimising security risks, protecting sensitive information, and contributing effectively to collabourative tasks while following security protocols.

What you'll be able to do

  • Stay safe when working with collaborative technology by adhering to security protocols
  • Stay secure when working with collaborative technology by protecting sensitive information
  • Plan the use of IT tools and devices for collaborative working to meet project requirements
  • Set up IT tools and devices for collaborative working, ensuring they are configured correctly
  • Prepare collaborative technologies for use by testing functionality and accessibility
  • Contribute to tasks using collaborative technologies, actively participating in discussions and sharing information
  • Contribute to tasks using collaborative technologies, adhering to agreed protocols and deadlines
Using Collaborative Technologies Real unit · iCan Qualifications Limited
You'll develop the ability to work safely and securely with collabourative technologies. The unit covers risk identification, safe setup of IT tools for collabouration, and effective task management using collabourative platforms.

What you'll be able to do

  • Identify potential risks to safety and security when working with collaborative technology
  • Apply safe practices to minimise risks when using collaborative technology
  • Plan the selection and configuration of IT tools and devices for collaborative working
  • Set up IT tools and devices to enable effective collaborative working
  • Prepare collaborative technologies for use by ensuring they are functional and accessible
  • Manage tasks effectively using collaborative technologies to track progress and assign responsibilities
Using Email Real unit · iCan Qualifications Limited
This unit develops learners' ability to compose, send, and manage email messages using email software tools. You'll apply techniques for clear communication and effective organisation of incoming emails.

What you'll be able to do

  • Use e-mail software tools to compose clear and concise messages.
  • Use e-mail software tools to send messages to the intended recipients.
  • Apply appropriate e-mail techniques when composing and sending messages.
  • Manage incoming email by prioritising messages effectively.
  • Manage incoming email by organising messages into relevant folders.
  • Manage incoming email by responding to messages in a timely manner.
Using Email Real unit · iCan Qualifications Limited
This unit develops learners' proficiency in composing, sending, and managing email messages using email software. You'll learn to apply appropriate formatting and tone, address messages correctly, and prioritise and respond to incoming emails.

What you'll be able to do

  • Use e-mail software tools and techniques to compose and send clear, concise, and professional messages
  • Manage incoming e-mail effectively by prioritising, filtering, and responding to messages in a timely manner
Using Email Real unit · iCan Qualifications Limited
This unit covers the use of email software tools and techniques to compose, send, and manage email messages. You'll learn to create clear, concise emails with professional formatting, address messages correctly to individuals and groups, and attach relevant files using 'Cc' and 'Bcc' functions.

What you'll be able to do

  • Use e-mail software tools to compose clear, concise, and professional messages
  • Use e-mail software techniques to send messages to individuals and groups, ensuring appropriate addressing and attachments
  • Manage e-mail software effectively by organising inboxes, creating folders, and using filters
  • Manage e-mail software effectively by prioritising messages, responding promptly, and archiving or deleting messages appropriately
  • Apply security measures when using e-mail software to protect against viruses, phishing, and other threats
Using Mobile IT Devices Real unit · iCan Qualifications Limited
It teaches you to set up and configure mobile IT devices to meet user needs. You'll use applications, manage files, transfer data securely, and maintain device performance through routine tasks.

What you'll be able to do

  • Set up a mobile IT device, configuring settings and features to meet specific user needs
  • Use a range of applications and files effectively on the mobile device to perform required tasks
  • Transfer data securely to and from the mobile device using appropriate methods
  • Maintain the performance of the mobile device by carrying out routine tasks such as software updates and data management
Using Mobile IT Devices Real unit · iCan Qualifications Limited
It teaches you to set up and customise mobile IT devices to meet individual needs. You'll select and use applications and files, transfer data effectively, and optimise device performance through configuration and customisation.

What you'll be able to do

  • Set up the mobile device to meet needs
  • Customise the mobile device to meet needs
  • Select applications on the mobile device
  • Use applications on the mobile device
  • Select files on the mobile device
  • Use files on the mobile device
  • Use tools to transfer data to and from mobile devices
  • Use techniques to transfer data to and from mobile devices
  • Optimise the performance of mobile devices
Using a computer keyboard Real unit · iCan Qualifications Limited
This unit develops learners' ability to accurately enter and edit alphanumeric information using a computer keyboard. You'll also learn to maintain consistent typing speed and use the keyboard to access and navigate software applications.

What you'll be able to do

  • Use a keyboard to enter alphanumeric information accurately, maintaining a consistent typing speed
  • Use a keyboard to edit alphanumeric information, correcting errors and making changes as needed
  • Use a keyboard to access software applications, launching programs and navigating menus
  • Use a keyboard to navigate software applications, moving between windows, tabs, and fields
Using the Internet Real unit · iCan Qualifications Limited
You'll learn to connect to the Internet and navigate webpages effectively using browser software. The unit covers searching for information, communicating online, and understanding safety and security practices when working on the Internet.

What you'll be able to do

  • Connect to the Internet using appropriate hardware and software
  • Use browser software to navigate webpages effectively and efficiently
  • Use browser tools to search for information from the Internet using appropriate search terms and techniques
  • Use browser software to communicate information online through various platforms
  • Understand the need for safety and security practices when working online, including data protection and online behaviour
Using the Internet Real unit · iCan Qualifications Limited
It teaches you to select and set up appropriate Internet connections and configure browser software for effective navigation. You'll learn to search efficiently for information online and use browser tools to communicate information securely.

What you'll be able to do

  • Select and set up an appropriate connection to access the Internet, taking into account the user's needs and available resources.
  • Set up and use browser software to navigate webpages effectively, utilising key features and functions.
  • Use browser tools to search effectively and efficiently for information from the Internet, employing appropriate search strategies and techniques.
  • Use browser software to communicate information online, utilising various communication methods and platforms.
  • Develop and apply appropriate safety and security practices and procedures when working online, protecting personal data and devices from potential threats.
Using the Internet Real unit · iCan Qualifications Limited
You'll learn to connect to the internet, navigate web pages, search for information, and communicate online using browser software. The unit also emphasises the importance of safety and security practices when working online.

What you'll be able to do

  • Connect to the internet using appropriate hardware and software
  • Use browser software to navigate web pages effectively
  • Use browser tools to search for information from the internet efficiently
  • Use browser software to communicate information online in a professional manner
  • Follow and understand the need for safety and security practices when working online to protect personal and organisational data
Video Software Real unit · iCan Qualifications Limited
This unit covers the use of video hardware and software to capture, combine, and edit video sequences. You'll learn to set up equipment correctly and present video content with appropriate audio and visual quality.

What you'll be able to do

  • Use video hardware to capture video sequences, ensuring proper lighting and sound
  • Use video software to capture video sequences, adjusting settings for optimal quality
  • Use video software tools to combine video sequences, creating a cohesive narrative
  • Use video software tools to edit video sequences, trimming, cutting, and adding transitions
  • Play video sequences using appropriate software and hardware
  • Present video sequences to an audience, ensuring clear audio and visual quality
Video Software Real unit · iCan Qualifications Limited
You'll gain practical skills in using video hardware and software to capture, combine, and edit video sequences. The unit covers the use of video software tools and techniques to produce and present video content with attention to quality and appropriate settings.

What you'll be able to do

  • Use video hardware, such as cameras and microphones, to capture video sequences effectively
  • Use video software to capture video sequences, ensuring appropriate settings and quality
  • Use video software tools to combine multiple video sequences into a cohesive whole
  • Use video software techniques to edit video sequences, including trimming, cutting, and adding transitions
  • Play video sequences using appropriate software and hardware
  • Present video sequences effectively, considering factors such as audience, environment, and purpose
Video Software Real unit · iCan Qualifications Limited
You'll learn to capture video sequences using appropriate hardware and software, edit these sequences using video software tools, and present the final video in a suitable format for the intended audience.

What you'll be able to do

  • Use video hardware and software to capture video sequences effectively
  • Use video software tools and techniques to edit video sequences to a professional standard
  • Play and present video sequences in a suitable format for the intended audience
Website Software Real unit · iCan Qualifications Limited
You'll plan, create, structure, format, and publish web pages using website software tools. The unit covers considerations such as target audience and purpose, ensuring web pages are accessible and functional for internet or intranet publication.

What you'll be able to do

  • Plan web pages, considering factors such as target audience, purpose, and content
  • Create web pages using appropriate software and tools
  • Use website software tools to structure web pages, ensuring logical organisation and navigation
  • Use website software tools to format web pages, applying appropriate styles and layouts
  • Publish web pages to the Internet, ensuring accessibility and functionality
  • Publish web pages to an intranet, ensuring accessibility and functionality within the organisation
Website Software Real unit · iCan Qualifications Limited
This unit covers creating website structures and styles using website software tools. You'll prepare content, apply styling, and publish websites with organised navigation and appropriate design.

What you'll be able to do

  • Create structures for websites
  • Create styles for websites
  • Use website software tools to prepare content for websites
  • Publish websites
Website Software Real unit · iCan Qualifications Limited
You'll learn to create and style websites using appropriate software tools. The unit covers building website structures, applying CSS styles, integrating multimedia and interactive features, and publishing and testing multi-page websites.

What you'll be able to do

  • Create website structures using appropriate markup languages and design principles
  • Create website styles using cascading style sheets (CSS) to control the appearance and layout of web pages
  • Use website software tools and features to develop multiple page websites with consistent navigation and user interface elements
  • Select and integrate multimedia elements, such as images, audio, and video, into websites
  • Select and implement interactive features, such as forms, animations, and dynamic content, to enhance user engagement
  • Publish websites to a web server or hosting platform
  • Test websites thoroughly to ensure functionality, accessibility, and compatibility across different browsers and devices
Word Processing Software Real unit · iCan Qualifications Limited
You'll learn to enter, edit, combine, and structure text and other information within word processing documents. The unit also covers formatting and presenting documents professionally using word processing software tools.

What you'll be able to do

  • Enter text accurately within word processing documents
  • Edit text accurately within word processing documents
  • Combine text and other information accurately within word processing documents
  • Structure information effectively within word processing documents
  • Use word processing software tools to format documents
  • Use word processing software tools to present documents
Word Processing Software Real unit · iCan Qualifications Limited
You'll learn to accurately enter and combine text and other information within word processing documents. The unit covers creating and modifying document layouts and structures and using software tools to format and present documents effectively.

What you'll be able to do

  • Enter text and other information accurately within word processing documents
  • Combine text and other information accurately within word processing documents
  • Create layouts for word processing documents
  • Modify layouts for word processing documents
  • Create structures for word processing documents
  • Modify structures for word processing documents
  • Use word processing software tools to format documents effectively
  • Use word processing software tools to present documents effectively to meet requirements
Word Processing Software Real unit · iCan Qualifications Limited
This unit covers the use of word processing software to enter and combine text and other information accurately. You'll learn to create and modify document layouts, structures, and styles, and apply formatting tools to present documents effectively to meet specified requirements.

What you'll be able to do

  • Enter text accurately within word processing documents
  • Combine text and other information accurately within word processing documents
  • Create appropriate layouts for word processing documents
  • Modify layouts for word processing documents as required
  • Create appropriate structures for word processing documents
  • Modify structures for word processing documents as required
  • Create appropriate styles for word processing documents
  • Modify styles for word processing documents as required
  • Use word processing software tools and techniques to format documents effectively
  • Use word processing software tools and techniques to present documents effectively to meet requirements
03The standards

The national standards these units are built against

What the job actually needs, in the words employers and awarding bodies already use for the work itself.

  • Apply Conditional Formatting to Visualise Data

    Standard
  • Create formulae and charts in spreadsheets

    Standard
  • Database Software

    Standard
  • Database Software

    Standard
  • IT Software Fundamentals

    Standard
  • IT Software Fundamentals

    Standard
  • Manage collaborative IT tools and social media

    Standard
  • Multimedia Software

    Standard
  • Optimise performance of cloud services

    Standard
  • Project management software

    Standard
  • Retrieve and present structured data

    Standard
  • Review and improve productivity using digital applications

    Standard
  • Select and use collaborative IT tools and social networks

    Standard
  • Set up an IT system

    Standard
  • Set up an IT system

    Standard
  • Set up an IT system

    Standard
  • Set up security software for digital systems

    Standard
  • Spreadsheet Software

    Standard

Showing 18 of 23 standards these units map to.

04The credits

The credits, and who awards them

Level 3 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Audio SoftwareAudio SoftwareAudio SoftwareBespoke SoftwareBespoke SoftwareBespoke SoftwareComputerised Accounting SoftwareComputerised Accounting Software

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Navigator The Navigator · your what-if tutor Illustration
The Navigator Your plan for “Drawing and Planning Software” assumes the same two people are free in March. What have you seen that makes you slightly uneasy about that?
You One of them has been pulled onto the migration twice already. Probably fine.
The Navigator That is the thread worth pulling. Let us build the version where it happens a third time and find the move that works either way.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Bring your own plan Create

    For “Drawing and Planning Software” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.

  • Draft the real one Create

    You do “Computerised Accounting Software” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.

  • Map a live decision Analyse

    “Data Management Software” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.

  • Lead it Apply

    “Personal Information Management Software” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.

What you leave holding

The standards this credential builds, in the shape the product keeps them

Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.

See Your Progress Grow Illustration
iCQ Level 3 Award for IT Users (ITQ)
  • Apply Conditional Formatting to Visualise Data
  • Create formulae and charts in spreadsheets
  • Database Software
  • IT Software Fundamentals
  • Manage collaborative IT tools and social media
  • Multimedia Software
  • Optimise performance of cloud services
  • Project management software
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Audio Software, one of this qualification's own units.

Audio Software Level 3

Applied to your own work

Learners will acquire skills to capture, combine, edit, and present audio sequences using appropriate hardware and software. The unit emphasises creative manipulation of audio to produce professional-quality presentations.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for iCQ Level 3 Award for IT Users (ITQ)

31 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.

  1. Audio Software
  2. Bespoke Software
  3. Computerised Accounting Software
  4. Data Management Software
  5. Database Software
  6. Design Software

and 25 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

Free tools

Want a read on where you stand?

Three free tools, no account needed. Each one ends with a role, a level and a way in.

Learned on your own work, taught one-to-one.

Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.

The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.