How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Propertymark Qualifications has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Propertymark Qualifications awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Propertymark Qualifications.
This qualification provides an introduction to the sale of residential property. The Level 2 award covers customer service, health and safety, relevant legislation, and property valuation. It is relevant for those working or intending to work in the property sector.
These are the units Propertymark Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Propertymark Qualifications. It does the teaching and the mapping. Propertymark Qualifications sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Customer Service within the Property Sector Real unit · Propertymark Qualifications
What you'll be able to do
- Understand the range of property related services that can be offered to clients.
- Understand how to promote property related services to potential clients.
- Understand the principles of customer service in the property sector.
- Understand how to build and maintain positive customer relations.
- Understand the importance of administration procedures in a property services context.
- Understand the importance of accurate record keeping in a property services context.
- Understand the procedures for handling customer complaints.
- Understand the procedures for resolving disputes in the property sector.
Health and Safety, Security and General Law Real unit · Propertymark Qualifications
What you'll be able to do
- Understand health and safety at work legislation and its relevance both in and out of the workplace, including risk assessments and safe working practices.
- Understand the issues around keeping safe when visiting property, including lone working procedures, and maintaining a secure system when dealing with keys, adhering to security protocols.
- Understand the general legal concepts relating to the provision of property services, including contract law and property law.
- Understand the common law duties of agents and the scope of agents’ authority, ensuring compliance with legal obligations.
- Understand the basic elements of the law of contract, including offer, acceptance, and consideration.
- Understand the basic elements of liability outside the law of contract, including negligence and nuisance.
- Understand the basic concepts of land law, including ownership, easements, and covenants.
- Understand the basic concepts of discrimination, including protected characteristics and unlawful discrimination.
- Understand the requirements of the data protection legislation, including GDPR and the Data Protection Act.
- Understand the requirements of the legislation dealing with the handling of money, including anti-money laundering regulations.
Practice Relating to Sale of Residential Property Real unit · Propertymark Qualifications
What you'll be able to do
- Understand the factors that affect the value of residential property, including location, condition, and market trends, and recognise different types and styles of property.
- Understand the various ways in which residential property can be sold, such as private treaty, auction, and tender, and know the basic principles of marketing and advertising property effectively.
- Understand the requirements for conducting property viewings, including preparing the property, managing potential buyers, and providing accurate information, and know how to handle offers from prospective purchasers.
- Understand the process of residential property transactions, from the initial receipt of an offer through to the final completion of the sale, including the roles of solicitors, surveyors, and mortgage lenders.
Regulations Relating to Sale of Residential Property Real unit · Propertymark Qualifications
What you'll be able to do
- Understand the responsibilities that are owed to clients, applicants and buyers in the sale of residential property
- Understand the importance of codes of practice in regulating the activities of estate agents
- Understand the importance of statutes in regulating the activities of estate agents
- Understand the different types of agency available to clients
- Know how ombudsman services provide oversight of the work of sales agents
- Know how redress schemes provide oversight of the work of sales agents
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Provide information and advice to customers on the purchase of property
- Standard
Qualify Prospective Buyers of Property
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Propertymark Qualifications rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Customer Service within the Property SectorHealth and Safety, Security and General LawPractice Relating to Sale of Residential PropertyRegulations Relating to Sale of Residential Property
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Bring the real thing Apply
“Customer Service within the Property Sector” is taught against the work in front of you rather than a worked example. You bring what you are doing this week and it becomes the practice.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Customer Service within the Property Sector, one of this qualification's own units.
Applied to your own work
Learners will understand customer service principles and administration procedures within the property sector. The unit covers property-related services, promotion methods, client identification, customer relations, and complaints and disputes procedures.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for Propertymark Qualifications Level 2 Award in Introduction to Sale of Residential Property
4 units in this credential, in the order it lists them, awarded by Propertymark Qualifications.
- Customer Service within the Property Sector
- Health and Safety, Security and General Law
- Practice Relating to Sale of Residential Property
- Regulations Relating to Sale of Residential Property
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.