UK

NCFE · RQF Level 2

NCFE Level 2 Extended Certificate in Travel and Tourism

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Level 2
  • Total credits72
  • Guided learning360 hours
  • Units in this qualification20

Awarded by NCFE · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

This qualification is available for learners aged pre-16 and above and is suitable for use within a Study Programme.

These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Career planning for travel and tourismReal unit · NCFE
This unit provides knowledge of career options and progression routes within travel and tourism. You'll evaluate their employability skills, develop career plans, and understand application and interview processes.

What you'll be able to do

  • Different career options in travel and tourism
  • Progression routes and opportunities in different travel and tourism career options
  • Their own employability for a chosen career option in travel and tourism
  • Progression towards a chosen travel and tourism career option
  • How to find job opportunities in travel and tourism
  • Producing an application and a CV for a chosen travel and tourism job
  • Planning for an interview for a chosen job in travel and tourism
  • Participating in an interview for a chosen job in travel and tourism
Customer service in travel and tourismReal unit · NCFE
You'll explore the importance of customer service in travel and tourism, focusing on meeting customer needs across various facilities and services. The unit develops skills in delivering effective customer service and understanding its benefits within the industry.

What you'll be able to do

  • The importance of customer service to travel and tourism organisations and their customers
  • Customer needs and how they are met in different types of facilities and services
  • Customer service skills in different travel and tourism situations
  • Customer service skills when dealing with challenging travel and tourism situations
  • Production of written documents to support customer service in travel and tourism situations
Enterprise in tourismReal unit · NCFE
This unit explores the importance of enterprise within the travel and tourism sector. You'll recognise driving factors, consumer trends, and sector developments, undertake an enterprise project, and review its outcomes to understand practical applications of enterprise in this industry.

What you'll be able to do

  • Aspects of enterprise
  • What drives enterprise
  • The reasons why businesses have to become more enterprising
  • Consumer trends
  • Current sector developments
  • The market
  • The purpose of the project
  • Any research, including the potential use of media and social media
  • Production of a proposal
  • Pitching for an enterprising project
  • A self-evaluation of the proposal and presentation
  • Recommendations for improvement
  • Feedback from peers, tutors, audience
  • The viability of suggestions
Heritage and cultural tourismReal unit · NCFE
You'll study heritage and cultural tourism in the UK and worldwide, including definitions, types, and key sites. The unit involves researching a heritage or cultural tourism destination and describing its features and visitor appeal.

What you'll be able to do

  • The definition of heritage and cultural tourism
  • Types of heritage and cultural tourism
  • The location of heritage and cultural tourism sites
  • Different types of visitors and visitor groups
  • The different needs of visitors
  • The key organisations responsible for the management of heritage and cultural tourism
  • The location that has been identified
  • Transport links
  • Seasonality
  • The appeal of the area(s)
  • Types of visitors
  • Types of accommodation
Hospitality in travel and tourismReal unit · NCFE
This unit provides knowledge of hospitality providers, their products and services, and how these meet diverse customer needs. You'll examine the roles of hospitality customer service staff and the skills required within the sector.

What you'll be able to do

  • The products and services offered by different types of hospitality providers
  • How products and services offered by a hospitality provider meet the needs of different customers
  • The roles of different hospitality customer services staff
  • Appropriate customer service skills in hospitality
Impact of travel and tourism provision on a host communityReal unit · NCFE
You'll study the impact of travel and tourism on host communities, identifying facilities and responsible tourism practices. The unit includes assessing both positive and negative effects of tourism on a specified community.

What you'll be able to do

  • The travel and tourism facilities present in a host community
  • The importance of responsible tourism
  • Assessing the positive and negative impacts of travel and tourism on a host community
Introduction to guided toursReal unit · NCFE
This unit introduces the role of a tour guide, covering required skills, responsibilities, and health and safety considerations. You'll plan and deliver guided tours, demonstrating effective communication and audience engagement.

What you'll be able to do

  • The skills, attributes, roles and responsibilities and skillset of a tour guide
  • Types of tour
  • Health and safety, transport, risk assessment and commentaries
  • Audience engagement and product knowledge
  • Production of an itinerary for a guided tour
  • Production of a risk assessment
  • Delivery of a guided tour
Know about airports and airlinesReal unit · NCFE
You'll explore airport facilities and services for passengers and airlines, including distinctions between airside and landside areas. The unit covers health, safety, and security procedures, as well as job opportunities at airports and airlines.

What you'll be able to do

  • Facilities and services that airports provide for passengers
  • Facilities and services that airports provide for airlines
  • The difference between airside and landside
  • Existing and new security procedures
  • Hazards at airports
  • How hazards are managed at airports
  • The different types of jobs at airports and with airlines.
Organising an eventReal unit · NCFE
You'll gain an understanding of the UK conference and events industry, including event types and organisational roles. The unit involves developing an event proposal, participating in event planning and delivery, and reviewing the event's success.

What you'll be able to do

  • Types of events
  • The importance of the conference and events industry to the UK economy
  • The key roles involved in organising an event
  • The proposal for an event
  • Participating in the planning of an event
  • Participating in running an event
  • How objectives were met
  • Strengths and weaknesses
  • Opportunities for improvement
Promotion in travel and tourismReal unit · NCFE
This unit examines promotional activities within travel and tourism, including their importance and effectiveness. You'll learn to create and review promotional materials tailored to target audiences and products.

What you'll be able to do

  • Different promotional activities used by travel and tourism organisations
  • The importance of promotion to travel and tourism organisations
  • The effectiveness of promotional activities used by travel and tourism organisations
  • Production of different types of promotional materials for a travel and tourism product or service
  • The appearance and effectiveness of the promotional material produced
  • The appeal and suitability of the promotional material produced
  • Their target audience and area of improvement
The UK travel and tourism industryReal unit · NCFE
This unit provides an understanding of the structure and development of the UK travel and tourism industry. You'll identify different organisations and analyse factors influencing industry changes, including technological and socio-economic impacts.

What you'll be able to do

  • The structure of the UK travel and tourism industry
  • A number of different types of organisations
  • The private, public and voluntary organisations in the UK travel and tourism industry
  • Factors in the development of the UK travel and tourism industry
  • Relevant job opportunities in the UK travel and tourism industry
  • The requirements for different job roles in the UK travel and tourism industry
Tourism in a popular UK regionReal unit · NCFE
This unit focuses on a popular UK region, its tourism features, and facilities. You'll interpret statistical data related to tourism trends and produce an itinerary for a visit, demonstrating knowledge of the region's attractions.

What you'll be able to do

  • Features of a UK region that are relevant to tourism
  • Tourism facilities in a UK region
  • The statistical data which assesses tourism trends in a tourism region of the UK
  • An itinerary for a short-stay tourism visit to a UK region
Travel agency operationsReal unit · NCFE
You'll explore the roles and responsibilities of travel agents and the booking processes for package holidays. The unit develops skills in recommending holiday products and emphasises the importance of accuracy in bookings.

What you'll be able to do

  • Different types of travel agent
  • The role of travel agents
  • The processes used by a travel agency to make a booking
  • How to recommend a suitable holiday product to a customer
  • The reason for recommending the holiday product
Travel and tourism destinationsReal unit · NCFE
You'll study travel and tourism destinations in the UK and worldwide, identifying major geographical features and popular locations. The unit examines factors attracting tourists and how these influence destination popularity and visitor choices.

What you'll be able to do

  • The location of the world’s main geographical features
  • Popular overseas destinations for UK outbound tourists
  • Factors that attract tourists to destinations
UK coastal tourismReal unit · NCFE
This unit covers UK coastal tourism destinations, their locations, visitor types, and managing organisations. You'll research a local coastal destination, identifying its key features and appeal to visitors.

What you'll be able to do

  • Seaside resorts, coastal paths, islands, sports or activities
  • The location of coastal tourism destinations
  • Different types of visitors or visitor groups
  • Different needs of visitors
  • Key organisations responsible for the management of coastal areas
  • The location identity
  • The appeal to different visitors
  • Transport links
  • Seasonality
  • Types of visitors
  • Types of accommodation
UK purpose built visitor attractionsReal unit · NCFE
You'll understand different types of purpose-built visitor attractions and their characteristics. The unit teaches you to design a visitor attraction proposal, justify design decisions, and critically review and suggest improvements to the design.

What you'll be able to do

  • Different types of purpose built visitor attractions
  • Producing a proposal for a purpose built visitor attraction
  • Producing a review of the design for a purpose built visitor attraction
UK rural tourismReal unit · NCFE
This unit provides an understanding of UK rural tourism, including types, key destinations, visitor needs, and managing organisations. You'll research a local rural tourism destination, examining its attractions, transport, and seasonal factors.

What you'll be able to do

  • Coastal, countryside, farm, heritage tourism
  • The location of rural tourism destinations
  • Different types of visitors and their needs
  • Key organisations responsible for the management of rural areas
  • The location has been identified
  • List of attractions
  • Transport links
  • Seasonality
  • The appeal of the area(s)
  • Types of visitors
  • Types of accommodation.
Understanding package holidaysReal unit · NCFE
This unit covers the development, sale, and promotion of package holidays tailored to different target markets. You'll gain skills to recommend suitable package holidays to customers, justifying their choices based on market needs.

What you'll be able to do

  • What makes up a package holiday
  • How package holidays are developed to meet the needs of different target markets
  • How tour operators sell package holidays
  • How package holidays for different target markets are promoted by tour operators
  • Recommending a suitable package holiday to a customer
  • The reasons for the recommendation to a customer
  • The decline in popularity of package holidays
  • The emerging markets
  • The impact for customers
Understanding specialist tourismReal unit · NCFE
You'll explore specialist tourism, including its definition, types, locations, and lifestyle influences. The unit covers current trends and statistics and involves researching suitable specialist tourism destinations based on customer needs.

What you'll be able to do

  • What specialist tourism is
  • Different types of specialist tourism
  • Locations of specialist tourism
  • The effect of lifestyle
  • Trends and statistics
  • The location has been identified
  • Their understanding of the range of customer needs
  • Suitable options
  • Recognition of limitations such as cost, time
  • Seasonality
  • Types of visitors
  • Types of accommodation
Work experience in travel and tourismReal unit · NCFE
You'll understand the preparation required for a work experience placement in travel and tourism. The unit involves undertaking a placement, demonstrating professional behaviour, and reviewing personal performance against workplace expectations.

What you'll be able to do

  • The necessary arrangements to prepare for work experience
  • Participation in a period of work experience
  • The impact of the work experience placement on their personal development
  • The strengths and weaknesses of their work experience
  • What they would do differently if given the chance to undertake the experience again
  • Feedback from tutor/employer and/or peers

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Career planning for travel and tourismCustomer service in travel and tourismEnterprise in tourismHeritage and cultural tourismHospitality in travel and tourismImpact of travel and tourism provision on a host communityIntroduction to guided toursKnow about airports and airlines

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

Where this can lead

Travel Sales Coordinator

Your journey starts here, learning the foundations. Where you go next is up to you, but the opportunities in travel sales are vast and rewarding for those who are driven and dedicated.

See the whole journey →
Opens the roleTravel Sales CoordinatorOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Career planning for travel and tourismLevel 2

Applied to your work in any of these jobs

Which job do you mean?
Travel Sales Coordinator

This unit provides knowledge of career options and progression routes within travel and tourism. Learners will evaluate their employability skills, develop career plans, and understand application and interview processes.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for NCFE Level 2 Extended Certificate in Travel and Tourism

20 units in this credential, in the order it lists them, awarded by NCFE.

  1. Career planning for travel and tourism
  2. Customer service in travel and tourism
  3. Enterprise in tourism
  4. Heritage and cultural tourism
  5. Hospitality in travel and tourism
  6. Impact of travel and tourism provision on a host community

and 14 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.