UK
How you’d get it

How you’d get this certificate

  1. Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
  2. You register with an approved centre. That is a college, training provider or employer NCFE has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
  3. The centre assesses, and NCFE awards. A qualified assessor at the centre judges your evidence, and the certificate comes from NCFE.

More on studying for a qualification

01What it is

This qualification is available for learners aged pre-16 and above and is suitable for use within a Study Programme.

These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.

Zavmo is not an awarding body, is not an approved centre, and is not affiliated with NCFE. It does the teaching and the mapping. NCFE sets this qualification and awards it, and a qualified human assessor makes the assessment decision.

02The units

What each unit actually teaches you to do

Career planning for travel and tourism Real unit · NCFE
This unit provides knowledge of career options and progression routes within travel and tourism. You'll evaluate their employability skills, develop career plans, and understand application and interview processes.

What you'll be able to do

  • Different career options in travel and tourism
  • Progression routes and opportunities in different travel and tourism career options
  • Their own employability for a chosen career option in travel and tourism
  • Progression towards a chosen travel and tourism career option
  • How to find job opportunities in travel and tourism
  • Producing an application and a CV for a chosen travel and tourism job
  • Planning for an interview for a chosen job in travel and tourism
  • Participating in an interview for a chosen job in travel and tourism
Customer service in travel and tourism Real unit · NCFE
You'll explore the importance of customer service in travel and tourism, focusing on meeting customer needs across various facilities and services. The unit develops skills in delivering effective customer service and understanding its benefits within the industry.

What you'll be able to do

  • The importance of customer service to travel and tourism organisations and their customers
  • Customer needs and how they are met in different types of facilities and services
  • Customer service skills in different travel and tourism situations
  • Customer service skills when dealing with challenging travel and tourism situations
  • Production of written documents to support customer service in travel and tourism situations
Enterprise in tourism Real unit · NCFE
This unit explores the importance of enterprise within the travel and tourism sector. You'll recognise driving factors, consumer trends, and sector developments, undertake an enterprise project, and review its outcomes to understand practical applications of enterprise in this industry.

What you'll be able to do

  • Aspects of enterprise
  • What drives enterprise
  • The reasons why businesses have to become more enterprising
  • Consumer trends
  • Current sector developments
  • The market
  • The purpose of the project
  • Any research, including the potential use of media and social media
  • Production of a proposal
  • Pitching for an enterprising project
  • A self-evaluation of the proposal and presentation
  • Recommendations for improvement
  • Feedback from peers, tutors, audience
  • The viability of suggestions
Heritage and cultural tourism Real unit · NCFE
You'll study heritage and cultural tourism in the UK and worldwide, including definitions, types, and key sites. The unit involves researching a heritage or cultural tourism destination and describing its features and visitor appeal.

What you'll be able to do

  • The definition of heritage and cultural tourism
  • Types of heritage and cultural tourism
  • The location of heritage and cultural tourism sites
  • Different types of visitors and visitor groups
  • The different needs of visitors
  • The key organisations responsible for the management of heritage and cultural tourism
  • The location that has been identified
  • Transport links
  • Seasonality
  • The appeal of the area(s)
  • Types of visitors
  • Types of accommodation
Hospitality in travel and tourism Real unit · NCFE
This unit provides knowledge of hospitality providers, their products and services, and how these meet diverse customer needs. You'll examine the roles of hospitality customer service staff and the skills required within the sector.

What you'll be able to do

  • The products and services offered by different types of hospitality providers
  • How products and services offered by a hospitality provider meet the needs of different customers
  • The roles of different hospitality customer services staff
  • Appropriate customer service skills in hospitality
Impact of travel and tourism provision on a host community Real unit · NCFE
You'll study the impact of travel and tourism on host communities, identifying facilities and responsible tourism practices. The unit includes assessing both positive and negative effects of tourism on a specified community.

What you'll be able to do

  • The travel and tourism facilities present in a host community
  • The importance of responsible tourism
  • Assessing the positive and negative impacts of travel and tourism on a host community
Introduction to guided tours Real unit · NCFE
This unit introduces the role of a tour guide, covering required skills, responsibilities, and health and safety considerations. You'll plan and deliver guided tours, demonstrating effective communication and audience engagement.

What you'll be able to do

  • The skills, attributes, roles and responsibilities and skillset of a tour guide
  • Types of tour
  • Health and safety, transport, risk assessment and commentaries
  • Audience engagement and product knowledge
  • Production of an itinerary for a guided tour
  • Production of a risk assessment
  • Delivery of a guided tour
Know about airports and airlines Real unit · NCFE
You'll explore airport facilities and services for passengers and airlines, including distinctions between airside and landside areas. The unit covers health, safety, and security procedures, as well as job opportunities at airports and airlines.

What you'll be able to do

  • Facilities and services that airports provide for passengers
  • Facilities and services that airports provide for airlines
  • The difference between airside and landside
  • Existing and new security procedures
  • Hazards at airports
  • How hazards are managed at airports
  • The different types of jobs at airports and with airlines.
Organising an event Real unit · NCFE
You'll gain an understanding of the UK conference and events industry, including event types and organisational roles. The unit involves developing an event proposal, participating in event planning and delivery, and reviewing the event's success.

What you'll be able to do

  • Types of events
  • The importance of the conference and events industry to the UK economy
  • The key roles involved in organising an event
  • The proposal for an event
  • Participating in the planning of an event
  • Participating in running an event
  • How objectives were met
  • Strengths and weaknesses
  • Opportunities for improvement
Promotion in travel and tourism Real unit · NCFE
This unit examines promotional activities within travel and tourism, including their importance and effectiveness. You'll learn to create and review promotional materials tailored to target audiences and products.

What you'll be able to do

  • Different promotional activities used by travel and tourism organisations
  • The importance of promotion to travel and tourism organisations
  • The effectiveness of promotional activities used by travel and tourism organisations
  • Production of different types of promotional materials for a travel and tourism product or service
  • The appearance and effectiveness of the promotional material produced
  • The appeal and suitability of the promotional material produced
  • Their target audience and area of improvement
The UK travel and tourism industry Real unit · NCFE
This unit provides an understanding of the structure and development of the UK travel and tourism industry. You'll identify different organisations and analyse factors influencing industry changes, including technological and socio-economic impacts.

What you'll be able to do

  • The structure of the UK travel and tourism industry
  • A number of different types of organisations
  • The private, public and voluntary organisations in the UK travel and tourism industry
  • Factors in the development of the UK travel and tourism industry
  • Relevant job opportunities in the UK travel and tourism industry
  • The requirements for different job roles in the UK travel and tourism industry
Tourism in a popular UK region Real unit · NCFE
This unit focuses on a popular UK region, its tourism features, and facilities. You'll interpret statistical data related to tourism trends and produce an itinerary for a visit, demonstrating knowledge of the region's attractions.

What you'll be able to do

  • Features of a UK region that are relevant to tourism
  • Tourism facilities in a UK region
  • The statistical data which assesses tourism trends in a tourism region of the UK
  • An itinerary for a short-stay tourism visit to a UK region
Travel agency operations Real unit · NCFE
You'll explore the roles and responsibilities of travel agents and the booking processes for package holidays. The unit develops skills in recommending holiday products and emphasises the importance of accuracy in bookings.

What you'll be able to do

  • Different types of travel agent
  • The role of travel agents
  • The processes used by a travel agency to make a booking
  • How to recommend a suitable holiday product to a customer
  • The reason for recommending the holiday product
Travel and tourism destinations Real unit · NCFE
You'll study travel and tourism destinations in the UK and worldwide, identifying major geographical features and popular locations. The unit examines factors attracting tourists and how these influence destination popularity and visitor choices.

What you'll be able to do

  • The location of the world’s main geographical features
  • Popular overseas destinations for UK outbound tourists
  • Factors that attract tourists to destinations
UK coastal tourism Real unit · NCFE
This unit covers UK coastal tourism destinations, their locations, visitor types, and managing organisations. You'll research a local coastal destination, identifying its key features and appeal to visitors.

What you'll be able to do

  • Seaside resorts, coastal paths, islands, sports or activities
  • The location of coastal tourism destinations
  • Different types of visitors or visitor groups
  • Different needs of visitors
  • Key organisations responsible for the management of coastal areas
  • The location identity
  • The appeal to different visitors
  • Transport links
  • Seasonality
  • Types of visitors
  • Types of accommodation
UK purpose built visitor attractions Real unit · NCFE
You'll understand different types of purpose-built visitor attractions and their characteristics. The unit teaches you to design a visitor attraction proposal, justify design decisions, and critically review and suggest improvements to the design.

What you'll be able to do

  • Different types of purpose built visitor attractions
  • Producing a proposal for a purpose built visitor attraction
  • Producing a review of the design for a purpose built visitor attraction
UK rural tourism Real unit · NCFE
This unit provides an understanding of UK rural tourism, including types, key destinations, visitor needs, and managing organisations. You'll research a local rural tourism destination, examining its attractions, transport, and seasonal factors.

What you'll be able to do

  • Coastal, countryside, farm, heritage tourism
  • The location of rural tourism destinations
  • Different types of visitors and their needs
  • Key organisations responsible for the management of rural areas
  • The location has been identified
  • List of attractions
  • Transport links
  • Seasonality
  • The appeal of the area(s)
  • Types of visitors
  • Types of accommodation.
Understanding package holidays Real unit · NCFE
This unit covers the development, sale, and promotion of package holidays tailored to different target markets. You'll gain skills to recommend suitable package holidays to customers, justifying their choices based on market needs.

What you'll be able to do

  • What makes up a package holiday
  • How package holidays are developed to meet the needs of different target markets
  • How tour operators sell package holidays
  • How package holidays for different target markets are promoted by tour operators
  • Recommending a suitable package holiday to a customer
  • The reasons for the recommendation to a customer
  • The decline in popularity of package holidays
  • The emerging markets
  • The impact for customers
Understanding specialist tourism Real unit · NCFE
You'll explore specialist tourism, including its definition, types, locations, and lifestyle influences. The unit covers current trends and statistics and involves researching suitable specialist tourism destinations based on customer needs.

What you'll be able to do

  • What specialist tourism is
  • Different types of specialist tourism
  • Locations of specialist tourism
  • The effect of lifestyle
  • Trends and statistics
  • The location has been identified
  • Their understanding of the range of customer needs
  • Suitable options
  • Recognition of limitations such as cost, time
  • Seasonality
  • Types of visitors
  • Types of accommodation
Work experience in travel and tourism Real unit · NCFE
You'll understand the preparation required for a work experience placement in travel and tourism. The unit involves undertaking a placement, demonstrating professional behaviour, and reviewing personal performance against workplace expectations.

What you'll be able to do

  • The necessary arrangements to prepare for work experience
  • Participation in a period of work experience
  • The impact of the work experience placement on their personal development
  • The strengths and weaknesses of their work experience
  • What they would do differently if given the chance to undertake the experience again
  • Feedback from tutor/employer and/or peers
By email

Free, by email

Is this the right qualification for you?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

Your employer, or 'self-employed'

Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.

03Where it leads

The jobs these credits are mapped to

A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.

Where this can lead

Travel Sales Coordinator

This work can lead to a senior travel sales role managing high value accounts, or a team lead role overseeing other sales staff.

See the whole journey
Still deciding?

One email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.

04The credits

The credits, and who awards them

Level 2 credits are regulated, and they are awarded by NCFE rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.

What you would be collecting

Career planning for travel and tourismCustomer service in travel and tourismEnterprise in tourismHeritage and cultural tourismHospitality in travel and tourismImpact of travel and tourism provision on a host communityIntroduction to guided toursKnow about airports and airlines

Each one is a real unit registered against this qualification.

How you’d practise it

You don’t watch this. You do it.

You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.

The Coach The Coach · your practice partner Illustration
The Coach Make the case from “Enterprise in tourism” to me in thirty seconds. I am the person who signs it off and I am already late.
You It would improve engagement and bring us in line with best practice.
The Coach Neither of those costs me anything to say no to. Open with the number that changes if I do nothing.
The same lesson on the real thing: the conversation in the middle, the thinking ladder on the left, and the criteria each answer is evidencing on the right.
  • Pitch it Evaluate

    “Enterprise in tourism” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.

  • Bring your own plan Create

    For “Career planning for travel and tourism” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.

How you would learn this

One to one, on the work you already do

A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.

A lesson from Career planning for travel and tourism, one of this qualification's own units.

Career planning for travel and tourism Level 2

Applied to your work in any of these jobs

Which job do you mean?
Travel Sales Coordinator

This unit provides knowledge of career options and progression routes within travel and tourism. Learners will evaluate their employability skills, develop career plans, and understand application and interview processes.

How the thinking builds
  1. 1 Remember
  2. 2 Understand
  3. 3 Apply
  4. 4 Analyse
  5. 5 Evaluate
  6. 6 Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.

Your Plan Illustration

Built for NCFE Level 2 Extended Certificate in Travel and Tourism

20 units in this credential, in the order it lists them, awarded by NCFE.

  1. Career planning for travel and tourism
  2. Customer service in travel and tourism
  3. Enterprise in tourism
  4. Heritage and cultural tourism
  5. Hospitality in travel and tourism
  6. Impact of travel and tourism provision on a host community

and 14 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.