How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer Chartered Institute of Housing has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and Chartered Institute of Housing awards. A qualified assessor at the centre judges your evidence, and the certificate comes from Chartered Institute of Housing.
This qualification is designed to provide tenants with the knowledge required to be actively involved in local or community housing.
These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with Chartered Institute of Housing. It does the teaching and the mapping. Chartered Institute of Housing sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Careers and Opportunities in Housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Identify a range of paid and voluntary roles in the housing context
- Describe the knowledge and skills required to work within the housing sector
- Plan personal development
Chairing skills Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role and responsibilities of a chairperson
- Understand how to be an effective chairperson
Developing Skills for Working in Housing Real unit · Chartered Institute of Housing
What you'll be able to do
- Learn and develop professionally from their own experiences in a housing context.
- Know the key practical skills necessary for working effectively within a housing organisation.
- Know the key communication skills necessary for effective interaction and collaboration within a housing organisation.
Developing negotiation skills Real unit · Chartered Institute of Housing
What you'll be able to do
- Explain the process of negotiation
- Describe the basic strategies for successful negotiation and how to apply them in negotiation skills
Funding bidding and processes Real unit · Chartered Institute of Housing
What you'll be able to do
- Identify the key components of a funding strategy
- Prepare a funding application to meet funders requirements
Group and Teamwork Communication Skills Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand different methods of group and team communication, including verbal and non-verbal techniques
- Understand how to use communication effectively to maintain good working relationships with group and team members
- Understand the role of the team leader in facilitating communication and collaboration
- Carry out tasks set by the team leader effectively as part of a team
Housing Provision and Housing Organisations Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand different types of housing provision
- Know about the relationship between landlord and tenant
- Know about the range of services housing organisations provide
- Know how housing organisations are regulated and funded
How to Run Effective Meetings Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key features of effective meetings
- Organise a meeting
Inspecting your landlord Real unit · Chartered Institute of Housing
What you'll be able to do
- Explain the role of tenant inspection and the tenant inspector within the housing service
- Identify the skills that tenant inspectors need to carry out an inspection of the housing service
- Conduct an inspection of the housing service
Interpersonal Communication Skills Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the importance of effective interpersonal communication skills in various contexts.
- Demonstrate effective interpersonal communication skills, including active listening, verbal and non-verbal communication, and empathy.
Interviewer skills Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the interview process, including preparation, conducting the interview, and post-interview activities.
- Carry out an interview effectively, using appropriate questioning techniques and communication skills.
Involving residents in housing organisations Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the reasons why housing organisations involve residents in their activities.
- Understand the range of opportunities available for residents to be involved in housing organisations.
- Understand how to plan for effective resident involvement in housing organisations.
Managing a Project Real unit · Chartered Institute of Housing
What you'll be able to do
- Plan a project, including defining objectives, scope, resources, and timelines.
- Monitor the progress of a project against the project plan, identifying and addressing any deviations.
- Review the project upon completion, evaluating its success and identifying lessons learned.
Participating in community activities Real unit · Chartered Institute of Housing
What you'll be able to do
- Know a range of activities that are carried out in a community
- Participate in a community related activity
- Understand the skills and knowledge required for participating in community activities
Performing effectively at interviews Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the interview process
- Prepare for an interview
- Participate in an interview
- Make an informed decision
- Reflect on own performance
Presentation Skills Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the various uses and styles of presentations that can be employed in different contexts.
- Understand the processes involved in planning and preparing a presentation effectively.
- Deliver a presentation in a clear, concise, and engaging manner.
- Review own performance in delivering presentations and identify areas for improvement.
Procurement Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key stages and activities involved in the procurement process.
- Monitor the performance of contractors against agreed service level agreements and key performance indicators.
Services available for communities Real unit · Chartered Institute of Housing
What you'll be able to do
- Identify the range of services that housing organisations provide for the community
- Identify the range of services provided to the community by voluntary and community groups and public sector agencies
- Explain how the work of voluntary and community groups and public sector agencies links to that of a housing organisation
Sustainable living Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the meaning of sustainable living and its importance.
- Understand how to gain information on sustainable living practices.
- Understand how to share information effectively with others regarding sustainable living.
Teamwork Skills Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the meaning of teamwork
- Understand the role and responsibilities of team members
- Work within a team
- Review performance of a team
The diversity of communities Real unit · Chartered Institute of Housing
What you'll be able to do
- Know the diversity of the people and places where you live
- Understand the range of needs that groups of people and individuals have
- Understand how to promote diversity in the community
The role of a community representative Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of a community representative, including their responsibilities and duties.
- Understand the benefits of effective community representation for both the community and the organisation.
The role of a peer mentor Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role and responsibilities of a peer mentor within a defined context.
- Understand the skills and personal qualities required to be an effective peer mentor.
Understanding housing management performance information Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand how housing management performance information is gathered
- Understand how housing management performance information can be used
Understanding scrutiny in the housing service Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand what is meant by the term scrutiny of a housing service
- Understand the principles of effective scrutiny of the housing service
- Understand the principles of partnership working to ensure effective scrutiny of housing services
Undertaking a scrutiny review of a housing service Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand the range of activities needed to carry out a thorough scrutiny review of a housing service.
- Understand the key skills needed to effectively carry out a scrutiny review of a housing service.
- Understand the possible barriers that may hinder the conducting of an effective scrutiny review of a housing service.
Value for money Real unit · Chartered Institute of Housing
What you'll be able to do
- Understand what is meant by the term Value for Money
- Understand how to apply Value for Money principles in a practical situation
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Develop and maintain relationships with service providers, community groups and agencies in the wider community to support social inclusion
- Standard
Implement, report on and evaluate a scrutiny activity
- Standard
Manage a Project
- Standard
Plan and develop housing related services
- Standard
Procure goods and services to maintain provision
- Standard
Procure health care services for individuals
- Standard
Support tenants and residents in contributing to decision making at housing governance groups
- Standard
Support the involvement of tenants and residents in the local community
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by Chartered Institute of Housing rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Careers and Opportunities in HousingChairing skillsDeveloping Skills for Working in HousingDeveloping negotiation skillsFunding bidding and processesGroup and Teamwork Communication SkillsHousing Provision and Housing OrganisationsHow to Run Effective Meetings
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Coach · your practice partner Illustration - Rehearse the conversation Apply
“Developing negotiation skills” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Funding bidding and processes” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Managing a Project” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Lead it Apply
“Group and Teamwork Communication Skills” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Develop and maintain relationships with service providers, community groups and agencies in the wider community to support social inclusion
- Implement, report on and evaluate a scrutiny activity
- Manage a Project
- Plan and develop housing related services
- Procure goods and services to maintain provision
- Procure health care services for individuals
- Support tenants and residents in contributing to decision making at housing governance groups
- Support the involvement of tenants and residents in the local community
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Careers and Opportunities in Housing, one of this qualification's own units.
Applied to your own work
This unit introduces learners to a variety of paid and voluntary roles within the housing sector. Learners will explore the knowledge and skills needed for these roles and plan their personal development accordingly.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for CIH Level 2 Award In Involvement in Housing and Communities
27 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.
- Careers and Opportunities in Housing
- Chairing skills
- Developing Skills for Working in Housing
- Developing negotiation skills
- Funding bidding and processes
- Group and Teamwork Communication Skills
and 21 more in the full unit list below.
Free tools
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Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.