City & Guilds Limited · RQF Level 3
City & Guilds Level 3 Diploma in Leadership and Management Practice for the Construction and Built Environment Sector
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning115 hours
- Units in this qualification29
Awarded by City & Guilds Limited · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
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These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Achieving Performance Through PeopleReal unit · City & Guilds Limited
You'll understand how personal leadership styles affect team performance and how to establish and maintain effective teams. The unit also covers motivational strategies, communication importance, and the role of feedback in enhancing individual and team outcomes.
What you'll be able to do
- Understand how their personal leadership style affects the performance of others.
- Understand how to establish an effective team.
- Understand how to maintain an effective team.
- Motivate the team to improve productivity.
- Understand the importance of communication to team performance.
- Understand the importance of communication to site performance.
- Understand the importance of feedback to individual performance.
- Understand the importance of feedback to team performance.
- Apply a recognised coaching technique to develop the performance of team members.
- Apply a recognised coaching technique to improve the performance of team members.
- Understand how to persuade others to achieve objectives.
- Understand how to influence others to achieve objectives.
Briefing the work teamReal unit · City & Guilds Limited
This unit equips learners with the skills to plan, prepare, and deliver effective team briefings. It covers setting clear objectives, tailoring content to the audience, using appropriate materials, encouraging participation, and reporting on briefing outcomes.
What you'll be able to do
- Understand the key considerations when planning for a team briefing, including objectives, content, and audience
- Prepare materials and resources required for delivering an effective team briefing
- Deliver a clear and concise team briefing, using appropriate communication techniques
- Encourage participation and address questions from team members during the briefing
- Report back on the outcomes of a team briefing, including key messages, feedback received, and actions agreed
Building an awareness of waste managementReal unit · City & Guilds Limited
You'll develop awareness of waste management, including environmental impacts of waste, benefits of effective waste management, organisational good practice, and legal requirements related to waste management and disposal.
What you'll be able to do
- Understand how industry waste impacts the environment and contributes to environmental issues.
- Understand the main benefits of managing waste effectively in the workplace, including cost savings and environmental protection.
- Understand organisational good practice with regards to waste management, including recycling and waste reduction strategies.
- Understand the legal requirements related to waste management and disposal.
Delivery of Site Operations and LogisticsReal unit · City & Guilds Limited
This unit covers planning and delivering site operations and logistics on construction sites. You'll understand work activity planning, resource allocation, hazard identification, safety requirements, timeline development, and quality management importance.
What you'll be able to do
- Understand the processes involved in effectively planning work activities on a construction site, considering resources, timelines, and safety requirements.
- Effectively assign tasks and responsibilities to team members, taking into account their skills, experience, and training.
- Understand how to monitor and improve the performance of a team in delivering projects according to the agreed plan, identifying and addressing any challenges or obstacles.
- Understand the importance of implementing and maintaining robust quality management systems and processes within the workplace to ensure high standards of workmanship and client satisfaction.
Developing the work teamReal unit · City & Guilds Limited
You'll explore the fundamental nature of teams, individual roles within teams, and stages of team development. The unit also examines the advantages and disadvantages of team working, including creativity, problem-solving, and potential conflicts.
What you'll be able to do
- Understand the fundamental nature of teams and their dynamics
- Understand the advantages of team working, such as increased creativity and problem-solving abilities
- Understand the disadvantages of team working, such as potential conflicts and communication challenges
Developing yourself as a team leaderReal unit · City & Guilds Limited
This unit introduces the role and responsibilities of a team leader. You'll seek and analyse feedback on their workplace performance to identify strengths, weaknesses, and areas for improvement, and develop an action plan for personal development.
What you'll be able to do
- Understand the role and responsibilities of a team leader within an organisation.
- Seek feedback on their workplace performance to identify personal strengths, weaknesses, and areas for improvement as a team leader.
Diversity in the workplaceReal unit · City & Guilds Limited
You'll explore the meaning and benefits of workplace diversity and how to promote inclusivity and respect. The unit also addresses potential difficulties arising from diverse values and strategies to manage these challenges effectively.
What you'll be able to do
- Understand how to contribute to a positive workplace environment that values diversity.
- Understand how to deal with difficulties that may arise from diverse individual and/or organisational values within the workplace.
Giving briefings and making presentationsReal unit · City & Guilds Limited
You'll develop the ability to plan, conduct, and evaluate briefings and presentations. The unit focuses on defining objectives, understanding the audience, structuring content logically, using communication techniques and visual aids, and identifying areas for improvement.
What you'll be able to do
- Plan a briefing or presentation, considering the target audience, objectives, and key messages.
- Conduct a briefing or presentation, using appropriate communication techniques and visual aids to engage the audience.
- Evaluate the effectiveness of a briefing or presentation, identifying areas for improvement in future deliveries.
Handling Difficult SituationsReal unit · City & Guilds Limited
You'll learn to manage difficult situations on site, including performance management through assessment, active listening, feedback, handling poor performance, discipline, conflict, and work-related stress.
What you'll be able to do
- Understand how to use assessment and active listening to manage the performance of team members on site.
- Understand how to use feedback to manage the performance of team members on site.
- Understand how to manage poor performance of team members on site.
- Understand how to manage the discipline of team members on site.
- Understand how to manage conflict on site.
- Understand how to identify work-related stress.
- Understand how to manage work-related stress.
- Understand how to manage a diverse workforce.
Improving performance of the work teamReal unit · City & Guilds Limited
This unit provides learners with an understanding of organisational requirements for team performance and how to address underperformance. It also explores the role of motivation in improving team productivity and the use of key performance indicators (KPIs).
What you'll be able to do
- Understand the organisation’s requirements and expectations in relation to team performance.
- Understand how to address underperformance within a team, including identifying causes and implementing solutions.
- Understand the role of motivation in improving team performance and how to apply motivational techniques.
Leadership and Management Practice for the Construction and Built Environment SectorReal unit · City & Guilds Limited
This unit examines leadership and management principles in construction and the built environment. You'll explore site supervisors' and team leaders' roles, analyse leadership and management styles, and understand quality and health and safety management.
What you'll be able to do
- Understand the specific roles and responsibilities of a site supervisor or team leader within the construction and built environment sector.
- Understand the key differences between leadership and management styles, and analyse the relationship between the two in a site management context.
- Understand the critical role of quality management systems and processes in effective site management.
- Understand the paramount importance of health and safety regulations and procedures in site management, and the potential consequences of non-compliance.
Leading your work teamReal unit · City & Guilds Limited
This unit provides learners with an understanding of the differences between leadership and management roles. It covers a range of leadership styles, their benefits, and potential impacts on individuals and overall team performance.
What you'll be able to do
- Understand the key differences between leadership and management roles
- Understand a range of leadership styles that can be adopted in the workplace
- Understand the benefits of different leadership styles in various situations
- Understand the potential impact of different leadership styles on individuals within the team
- Understand the potential impact of different leadership styles on overall team performance
Managing Own Personal and Technical DevelopmentReal unit · City & Guilds Limited
It teaches you to identify skills gaps between current and future requirements and understand how personal attributes affect leadership and management performance. You'll develop and monitor personal development plans to address identified gaps.
What you'll be able to do
- Understand how to identify the skills gap between existing knowledge and future knowledge requirements.
- Understand how to identify the skills gap between existing skills and future skill requirements.
- Understand how personal attributes affect leadership and management performance.
- Understand how behaviour affects leadership and management performance.
- Implement a personal development plan to meet an identified skills gap.
- Implement a personal development plan to address areas for personal development.
- Monitor a personal development plan to meet an identified skills gap.
- Monitor a personal development plan to address areas for personal development.
Managing workplace projectsReal unit · City & Guilds Limited
You'll learn to manage simple workplace projects, including planning, organising resources, and monitoring progress. The unit also covers understanding financial and non-financial implications such as budgeting, resource allocation, and risk management.
What you'll be able to do
- Manage a simple workplace project, including planning, organising, and monitoring progress.
- Understand the financial and non-financial implications of a workplace project, including budgeting, resource allocation, and risk management.
Nuclear Safety CultureReal unit · City & Guilds Limited
This unit provides learners with an understanding of nuclear power's unique characteristics and their impact on responsibilities. It covers the UK regulatory framework, potential hazards, risks, and principles of excellence and error prevention in nuclear construction.
What you'll be able to do
- Understand the unique characteristics of nuclear power generation and how these characteristics impact upon their own area of responsibility within the organisation.
- Understand how the nuclear industry is regulated in the UK and the potential consequences of non-compliance with these regulations.
- Understand the fundamental principles and practical application of excellence and error prevention strategies within nuclear construction projects.
- Understand their role as a leader in promoting and maintaining a strong nuclear safety culture within their team and the wider organisation.
Planning and leading a complex team activityReal unit · City & Guilds Limited
It teaches you to plan and lead complex team activities effectively. It covers defining objectives, resource allocation, timeline development, role assignment, communication, and self-review of leadership performance.
What you'll be able to do
- Plan a complex team activity, considering resources, timelines, and objectives
- Communicate information about the activity clearly and effectively to the team
- Review own ability to lead a team through a complex activity, identifying strengths and areas for development
Planning and monitoring workReal unit · City & Guilds Limited
It teaches you to plan, allocate, and monitor work within a team, ensuring alignment with organisational objectives. It covers organisational guidelines, resource identification, workload assessment, and taking corrective action to achieve team goals.
What you'll be able to do
- Understand how to work within the organisational guidelines and procedures to achieve team goals and objectives.
- Understand how to plan and allocate work effectively to team members, considering their skills and workload.
- Understand how to monitor a team’s performance against the agreed plan, identifying any deviations and taking corrective action.
Reading and Executing a Short-Term ProgrammeReal unit · City & Guilds Limited
This unit provides an understanding of site planning and programme requirements, including managing resources, time, and materials. You'll explore different work methods and their impact on quality, health and safety, and the successful execution of short-term programmes.
What you'll be able to do
- Understand site planning requirements in order to lead and manage people and activities.
- Understand programme requirements in order to lead and manage people and activities.
- Understand the impact of managing resources on the plan and programme.
- Understand the impact of managing time on the plan and programme.
- Understand the impact of managing materials on the plan and programme.
- Understand different work methods and their impact on quality.
- Understand different work methods and their impact on health and safety.
- Understand different work methods and their impact on the achievement of plans.
- Understand different work methods and their impact on the achievement of programmes.
- Understand how to leverage leadership skills to achieve plan and programme milestones.
- Understand how to leverage management skills to achieve plan and programme milestones.
Solving problems and making decisionsReal unit · City & Guilds Limited
This unit provides learners with skills to solve problems and make decisions within an organisation. It covers problem description, information gathering, option evaluation, planning, monitoring, and reviewing decision implementation and communication.
What you'll be able to do
- Describe a problem, including its nature, scope and impact on the organisation
- Gather relevant information from appropriate sources to solve a problem effectively
- Interpret information gathered to inform problem-solving activities
- Evaluate different options to make an informed decision
- Plan the implementation of decisions made
- Monitor the implementation of decisions
- Review the implementation of decisions to ensure effectiveness
- Communicate decisions effectively to relevant stakeholders
Supervising an Extractive Site SafelyReal unit · City & Guilds Limited
You'll gain knowledge of health, safety, and environmental impacts when supervising extractive sites. The unit covers safe working methods, mandatory safety procedures, and the supervisor's role in promoting a positive health and safety culture.
What you'll be able to do
- Understand the potential Health, Safety and Environmental impacts associated with supervising activities on an extractive site.
- Understand different methods of working safely on an extractive site, considering the specific hazards and risks involved.
- Understand the mandatory safety procedures that must be followed when supervising personnel and operations on an extractive site.
- Understand their role and responsibilities in promoting a positive health and safety culture within their team and across the extractive site.
Supervision in Tunnelling EnvironmentsReal unit · City & Guilds Limited
You'll explore current developments and emerging trends in the UK tunnelling industry, alongside fundamental tunnelling techniques and logistical considerations. The unit also covers safety and environmental impacts, and how to establish effective teams through working relationships and communication.
What you'll be able to do
- Understand current developments and emerging trends within the tunnelling industry in the UK.
- Understand the fundamental principles of various tunnelling techniques and the associated logistical considerations.
- Understand the potential safety hazards and local environmental impacts associated with tunnelling projects, and how to mitigate these risks.
- Understand how to establish and maintain an effective team by developing positive working relationships and utilising effective communication skills.
Understanding Commercial AwarenessReal unit · City & Guilds Limited
This unit develops learners' understanding of commercial awareness, focusing on the importance of stakeholder relationships and the supervisor's role in meeting client requirements, managing costs, and minimising waste. You'll gain knowledge of effective communication and relationship-building with stakeholders to support organisational success.
What you'll be able to do
- Understand the importance of stakeholder relationships in making an organisation successful.
- Understand the role of the supervisor in meeting client requirements.
- Understand the role of the supervisor in managing costs.
- Understand the role of the supervisor in controlling costs.
- Understand the role of the supervisor in minimising waste in an organisation.
- Understand how keeping records contributes to making an organisation successful.
Understanding how to manage the efficient use of materials and equipmentReal unit · City & Guilds Limited
You'll gain knowledge of acquiring, controlling, and recording material stocks within an organisation. The unit also covers the efficient use of equipment and strategies to minimise waste to support organisational efficiency.
What you'll be able to do
- Understand how material stocks are acquired within an organisation.
- Understand how material stocks are controlled to prevent loss and wastage.
- Understand how material stocks are recorded accurately for auditing and reporting purposes.
- Understand the need for effective and efficient use of equipment to maximise productivity.
- Minimise waste in an organisation through effective resource management.
Understanding organising and delegating in the workplaceReal unit · City & Guilds Limited
This unit covers the principles of organising people effectively in the workplace, including different organisational structures and matching individual skills to roles. You'll also understand the delegation process to achieve workplace objectives through clear instructions and appropriate task allocation.
What you'll be able to do
- Understand the principles of organising people effectively to achieve specific objectives in the workplace.
- Understand the process of delegation and how it can be used to achieve workplace objectives, considering factors such as task suitability and individual capabilities.
Understanding security measures in the workplaceReal unit · City & Guilds Limited
You'll gain knowledge of common workplace security measures and their purposes, alongside relevant legislation. The unit also covers evaluating the effectiveness of existing security measures and identifying potential improvements within an organisation.
What you'll be able to do
- Understand the range of security measures that can be implemented in the workplace and the relevant legislation that governs their use.
- Evaluate the effectiveness of existing security measures within an organisation, identifying strengths and weaknesses.
- Identify potential improvements to existing security measures to enhance workplace safety and security.
Understanding sustainability and environmental issues in an organisationReal unit · City & Guilds Limited
This unit introduces learners to sustainability and corporate social responsibility (CSR) within organisations. It covers environmental issues affecting organisations, management strategies, and the constraints and opportunities of environmentally friendly buildings.
What you'll be able to do
- Understand the concepts of sustainability and corporate social responsibility (CSR) and their relevance to organisational practices.
- Understand the environmental issues that can affect an organisation and how these issues can be effectively managed through appropriate strategies and policies.
- Understand the constraints and opportunities presented by an organisation's building(s) in terms of environmental friendliness and sustainable practices.
Understanding the induction of new staff in the workplaceReal unit · City & Guilds Limited
This unit introduces learners to the key stages and components of an effective staff induction process. It covers providing information about organisational culture, values, policies, and evaluating induction effectiveness to support new staff integration.
What you'll be able to do
- Understand the key stages and components of an effective induction process for new staff.
- Understand how to evaluate the effectiveness of an induction process in terms of staff retention and performance.
Understanding the management role to improve management performanceReal unit · City & Guilds Limited
You'll understand middle managers' responsibilities in achieving organisational goals, including delegation, communication, and interpersonal skills. The unit also enables assessment of personal development opportunities to improve managerial performance.
What you'll be able to do
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals and objectives
- Understand the importance of effective delegation and empowerment in middle management
- Understand how communication and interpersonal skills affect managerial performance in the workplace, including team motivation and conflict resolution
- Understand the impact of different leadership styles on team performance and organisational culture
- Assess personal development opportunities to improve own managerial performance, identifying areas for growth and development
- Create a personal development plan to improve own managerial performance
Understanding training and coaching in the workplaceReal unit · City & Guilds Limited
You'll understand how to identify training needs and adapt training methods to different learning styles within the workplace. The unit also covers evaluating training effectiveness and the benefits and key stages of coaching individuals in an organisational context.
What you'll be able to do
- Understand how to provide training that is appropriate to the specific needs of the workplace
- Understand how to coach an individual effectively within an organisational context
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Achieving Performance Through PeopleBriefing the work teamBuilding an awareness of waste managementDelivery of Site Operations and LogisticsDeveloping the work teamDeveloping yourself as a team leaderDiversity in the workplaceGiving briefings and making presentations
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
City & Guilds Level 3 Diploma in Leadership and Management Practice for the Construction and Built Environment Sector
- Managing the Induction of Staff
- Oversee the Implementation of Security Measures
- Supervise health, safety and environmental practice in extractives industries
Where this can lead
Onboarding and Induction Specialist
Your journey here is really what you make of it. We're committed to helping you grow, whether that's becoming a deep specialist in onboarding, leading a team, or exploring other areas of people and talent. The opportunities are definitely there if you're willing to grab them.
See the whole journey →Opens the roleOnboarding and Induction SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Onboarding and Induction SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Safety Audit DirectorOne of the jobs this qualification is a route intoSee the role →Opens the roleChief Sustainability Officer (CSO)One of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleChief Sustainability Officer (Facilities)One of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleDirector of DeliveryOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 12 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Managing the Induction of StaffOversee the Implementation of Security MeasuresSupervise health, safety and environmental practice in extractives industries
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
Learners will understand how personal leadership styles affect team performance and how to establish and maintain effective teams. The unit also covers motivational strategies, communication importance, and the role of feedback in enhancing individual and team outcomes.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Diploma in Leadership and Management Practice for the Construction and Built Environment Sector
29 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Achieving Performance Through People
- Briefing the work team
- Building an awareness of waste management
- Delivery of Site Operations and Logistics
- Developing the work team
- Developing yourself as a team leader
and 23 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.