How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer English Speaking Board (International) Ltd has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and English Speaking Board (International) Ltd awards. A qualified assessor at the centre judges your evidence, and the certificate comes from English Speaking Board (International) Ltd.
This Entry Level Award in Inspiring Confidence in Employability (Entry 1) develops life skills. Learners will gain confidence in areas such as handling money, housekeeping, gardening, library work, and ICT communication.
These are the units English Speaking Board (International) Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with English Speaking Board (International) Ltd. It does the teaching and the mapping. English Speaking Board (International) Ltd sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Being Healthy – Eating Well Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Demonstrate the ability to select healthy food choices based on nutritional information and dietary guidelines
- Demonstrate the ability to identify unhealthy food choices and their potential impact on health
- Demonstrate the ability to plan and select healthy eating choices for a day, considering nutritional balance and personal preferences
- Demonstrate the ability to review their own diet, identifying areas for improvement and making informed choices for a healthier lifestyle
Being Healthy – Keeping Fit Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Select different ways of keeping fit, considering individual preferences and resources
- Give details of why keeping fit is beneficial for their health and overall well-being, explaining the positive impacts
- Review their own fitness levels, identifying strengths and areas for improvement
- Take part in either an existing or new fitness or sporting activity, demonstrating active participation and engagement
Communicating with ICT Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Use ICT tools and applications to communicate effectively with others
- Access a range of ICT devices to research and retrieve information relevant to a given task
Complete a Workplace Diary Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Make a diary entry to record daily activities and tasks
- Record communication with colleagues and supervisors in the workplace, including the date, time, and content of the interaction
- Record their workplace progress, noting achievements, challenges, and areas for improvement
Customer Service Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow the organisation's rules and guidelines to deliver effective customer service
Enterprise – Planning a Cake Business Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Set up a group to plan a cake business, defining roles and responsibilities within the group.
- Participate actively in a group enterprise, contributing to the planning and execution of the cake business.
- Follow Health and Safety rules in the workplace, adhering to relevant regulations and procedures.
Enterprise – Sweet Bags Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Communicate effectively with customers in the workplace
- Communicate effectively with other team members in the workplace
- Follow health and safety rules when working in the workplace
- Carry out assigned tasks when preparing sweet bags
- Handle money accurately when serving customers
Food Preparation – Preparing Vegetables or Fruit Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Demonstrate the ability to present a professional image in the workplace, adhering to organisational standards and expectations
- Demonstrate the ability to communicate effectively with colleagues in the workplace, using appropriate language and communication methods
- Demonstrate the ability to observe Health and Safety regulations and procedures in the workplace, ensuring a safe working environment
- Demonstrate the ability to follow a food preparation schedule accurately and efficiently, meeting required deadlines and standards
Food Service – Serving Food and Drink Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in the workplace, adhering to dress codes and maintaining appropriate behaviour.
- Communicate effectively with customers and other team members in the workplace, using appropriate language and tone.
- Observe Health and Safety procedures in the workplace, identifying potential hazards and following safety guidelines.
- Carry out assigned tasks effectively when serving food and drink in a restaurant environment.
Handling Money Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Understand the value of different coins and notes used in everyday transactions.
- Use money accurately and appropriately when interacting with customers.
- Look after money responsibly, ensuring its security and proper handling.
Handling Stock Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in the workplace, adhering to organisational standards
- Communicate effectively with other team members in the workplace, using appropriate methods
- Observe and adhere to Health and Safety regulations and procedures in the workplace
Health and Safety in the Workplace Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow established health and safety procedures within the workplace
- Understand how to identify potential hazards in the workplace
- Report potential hazards in the workplace according to organisational procedures
Housekeeping - Making a Bed Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in the workplace, adhering to dress codes and maintaining a positive demeanour
- Communicate effectively with colleagues in the workplace, using appropriate language and demonstrating active listening skills
- Observe Health and Safety regulations in the workplace, identifying and reporting potential hazards
- Collect clean linen, ensuring it is of the required standard and quantity
- Strip and make the bed according to established procedures, ensuring a neat and tidy finish
Housekeeping - Working as a Cleaner Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Demonstrate the ability to present a professional image in the workplace, adhering to organisational standards and expectations for cleaners
- Demonstrate the ability to communicate effectively with colleagues in the workplace, using appropriate language and communication methods in a cleaning context
- Demonstrate the ability to observe Health and Safety regulations and procedures in the workplace, ensuring a safe working environment for cleaning activities
- Demonstrate the ability to follow a cleaning schedule accurately and efficiently, meeting required deadlines and standards for cleaning tasks
Housekeeping - Working as a Domestic Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in the workplace, demonstrating appropriate appearance and behaviour.
- Communicate effectively with colleagues in the workplace, using appropriate language and communication methods.
- Observe Health and Safety regulations and procedures in the workplace, ensuring a safe working environment.
- Follow a cleaning schedule effectively, completing tasks to the required standard and within the allocated time.
Introducing Oral Skills for Interview Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Describe any previous work experience
- Make a telephone call to enquire about an interview
- Answer interview questions in an appropriate manner
- Demonstrate supportive listening skills during a conversation
Knowing their Goals Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Recognise their personal strengths and abilities
- Recognise their personal goals and aspirations
- State how they will achieve their goals, identifying the steps and resources required
Making Employment Choices Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Indicate a range of jobs they see others doing in the community
- Indicate a list of indoor and outdoor employment choices available
- Tell us about a job they have selected, describing its tasks and responsibilities
Personal Health and Hygiene Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Understand the importance of personal hygiene for health and well-being
- Take an active role in maintaining their personal hygiene, following established procedures
- Understand and apply healthy working practices to minimise risks to themselves and others
Plan a Journey Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Travel safely, adhering to relevant safety guidelines and regulations
- Identify a problem encountered during a journey and take appropriate action
Plan an Enterprise Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Set up a group to plan an enterprise, contributing to the formation and organisation of the team
- Take part in a group enterprise, actively participating in the activities and tasks involved
- Evaluate their own roles within the enterprise, reflecting on their contributions and identifying areas for improvement
Planning a Journey to the Workplace Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Describe the various options available for travelling to and from a workplace, considering factors such as cost, time, and accessibility
- Plan a safe route to the workplace, taking into account potential hazards and safety precautions
Preparing a CV Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Prepare a CV that includes relevant personal information, skills, and experience
- Produce a CV in a clear and professional format suitable for job applications
Preparing for the Workplace Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Demonstrate the ability to identify essential knowledge required for effective performance in the workplace
- Demonstrate the ability to identify and manage time effectively in the workplace, prioritising tasks and meeting deadlines
Reading Words, Signs and Symbols Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Identify simple social words or signs in familiar contexts
- Identify simple words or work-based signs commonly used in a workplace environment
- Identify some simple linking words used to connect ideas or phrases
Solving a Problem in the Workplace Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Demonstrate the ability to identify a problem in the workplace, recognising its impact and potential consequences
- Demonstrate the ability to understand and apply basic problem-solving techniques to address workplace challenges effectively
Talking in a Team Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Talk effectively within a team in the workplace, contributing to discussions
- Respond appropriately to information shared by the team and ask relevant questions to clarify understanding
Telephone Skills Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Answer a telephone call promptly and professionally, using appropriate greetings and etiquette.
- Listen attentively and respond appropriately to questions posed during a telephone conversation, providing clear and concise information.
Using Number to Support Employability Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Identify cost and size considerations in practical scenarios, recognising the relationship between them.
- Budget their spending effectively, managing income and expenditure within a given timeframe.
- Identify time-related concepts in the workplace, such as deadlines and schedules.
- Identify the length and days of the working week, understanding typical working patterns.
Word Processing Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Use a computer to open an existing document
- Format a document using basic word processing functions, such as font size, font style, and paragraph alignment
Working as a Volunteer Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Communicate effectively when working as a volunteer, adapting communication style to different individuals and situations.
- Follow Health and Safety rules in the workplace, adhering to relevant regulations and procedures while volunteering.
- Carry out assigned tasks effectively when working as a volunteer, demonstrating responsibility and commitment.
Working in Maintenance Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow Health and Safety rules and regulations in the workplace
- Adhere to a work schedule and complete tasks within allocated timeframes
- Select the appropriate tools and equipment for a maintenance task
- Maintain tools and equipment in good working order
- Communicate effectively with colleagues in the workplace, using appropriate language and tone
Working in a Beauty Salon Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image when working in a beauty salon
- Communicate effectively with colleagues in a beauty salon
- Communicate effectively with customers in a beauty salon
- Follow health and safety rules when working in a beauty salon
- Clean and maintain the working area to the required standard
Working in a Children’s Nursery Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow Health and Safety rules and procedures within a children's nursery setting
- Communicate effectively with children and members of staff, using appropriate methods
- Follow instructions and actively participate in activities within the nursery environment
Working in a Garden Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow Health and Safety rules and procedures when working in a garden environment.
- Follow a gardening schedule, completing tasks in the correct order and at the appropriate time.
- Select and maintain the tools and equipment required for gardening tasks, ensuring they are in good working order.
- Communicate effectively with colleagues in the workplace, using appropriate language and communication methods.
Working in a Hairdressing Salon Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in a hairdressing salon, adhering to dress codes and hygiene standards
- Communicate effectively with colleagues in a hairdressing salon, using appropriate language and demonstrating respect
- Communicate effectively with customers in a hairdressing salon, providing excellent customer service and addressing their needs
- Follow health and safety rules and regulations in a hairdressing salon to ensure a safe working environment
- Maintain the standard of the working area, ensuring cleanliness, tidiness, and organisation
Working in a Kitchen – Baking a Cake Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in the workplace, adhering to hygiene standards and maintaining a clean appearance
- Communicate effectively with colleagues in the workplace, using clear and concise language
- Follow Health and Safety rules in the workplace, preventing accidents and ensuring a safe working environment
- Follow a method for producing a cake, adhering to the recipe and using appropriate techniques
Working in a Laundry Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow Health and Safety rules and regulations in a laundry environment
- Communicate effectively with colleagues in a laundry, using appropriate language and tone
- Follow a work schedule and complete tasks within allocated timeframes in a laundry setting
Working in a Leisure Club Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image when working in a leisure club
- Communicate effectively with colleagues in a leisure club
- Follow health and safety rules when working in a leisure club
- Clean and maintain the working area to the required standard
Working in a Library Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow Health and Safety rules and procedures when working in a library environment.
- Identify different types of equipment used in a library, such as computers, printers, and scanners.
- Carry out tasks commonly performed in a library, such as shelving books, assisting library users, and processing loans.
- Communicate effectively with members of the team, using appropriate language and communication methods.
Working in an Office Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow health and safety rules and procedures within an office environment
- Identify different types of equipment commonly used in an office setting
- Use office equipment safely and in accordance with manufacturer's instructions and workplace procedures
- Communicate effectively with members of the team, using appropriate methods and language
Writing to Communicate Real unit · English Speaking Board (International) Ltd
What you'll be able to do
- Write and identify simple work-based words relevant to a specific job or industry
- Write a simple note to convey a message or request information
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Is this the right qualification for you?
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Study the units online with a personal AI tutor, for £70 a month. Your first Future Fluency module is free.
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
Where this can lead
Maintenance Apprentice / Junior Facilities Assistant
This work can lead to a senior maintenance technician role, a maintenance supervisor or facilities coordinator role, or on to facilities manager.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Entry Level credits are regulated, and they are awarded by English Speaking Board (International) Ltd rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Being Healthy – Eating WellBeing Healthy – Keeping FitCommunicating with ICTComplete a Workplace DiaryCustomer ServiceEnterprise – Planning a Cake BusinessEnterprise – Sweet BagsFood Preparation – Preparing Vegetables or Fruit
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
- Rehearse the conversation Apply
“Introducing Oral Skills for Interview” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Enterprise – Planning a Cake Business” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Plan a Journey” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Lead it Apply
“Talking in a Team” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Being Healthy – Eating Well, one of this qualification's own units.
Applied to your work in any of these jobs
This unit enables learners to select and plan healthy eating choices by identifying nutritious and unhealthy foods, understanding their health impacts, and reviewing personal diets to promote balanced nutrition.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ESB Entry Level Award in Inspiring Confidence in Employability (Entry 1)
42 units in this credential, in the order it lists them, awarded by English Speaking Board (International) Ltd.
- Being Healthy – Eating Well
- Being Healthy – Keeping Fit
- Communicating with ICT
- Complete a Workplace Diary
- Customer Service
- Enterprise – Planning a Cake Business
and 36 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Start my free AI Fluency moduleNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.