English Speaking Board (International) Ltd · RQF Entry Level
ESB Entry Level Award in Inspiring Confidence in Employability (Entry 1)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Entry Level
- Guided learning110 hours
- Units in this qualification42
Awarded by English Speaking Board (International) Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
This Entry Level Award in Inspiring Confidence in Employability (Entry 1) develops life skills. Learners will gain confidence in areas such as handling money, housekeeping, gardening, library work, and ICT communication.
These are the units English Speaking Board (International) Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Being Healthy – Eating WellReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Demonstrate the ability to select healthy food choices based on nutritional information and dietary guidelines
- Demonstrate the ability to identify unhealthy food choices and their potential impact on health
- Demonstrate the ability to plan and select healthy eating choices for a day, considering nutritional balance and personal preferences
- Demonstrate the ability to review their own diet, identifying areas for improvement and making informed choices for a healthier lifestyle
Being Healthy – Keeping FitReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Select different ways of keeping fit, considering individual preferences and resources
- Give details of why keeping fit is beneficial for their health and overall well-being, explaining the positive impacts
- Review their own fitness levels, identifying strengths and areas for improvement
- Take part in either an existing or new fitness or sporting activity, demonstrating active participation and engagement
Communicating with ICTReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Use ICT tools and applications to communicate effectively with others
- Access a range of ICT devices to research and retrieve information relevant to a given task
Complete a Workplace DiaryReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Make a diary entry to record daily activities and tasks
- Record communication with colleagues and supervisors in the workplace, including the date, time, and content of the interaction
- Record their workplace progress, noting achievements, challenges, and areas for improvement
Customer ServiceReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow the organisation's rules and guidelines to deliver effective customer service
Enterprise – Planning a Cake BusinessReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Set up a group to plan a cake business, defining roles and responsibilities within the group.
- Participate actively in a group enterprise, contributing to the planning and execution of the cake business.
- Follow Health and Safety rules in the workplace, adhering to relevant regulations and procedures.
Enterprise – Sweet BagsReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Communicate effectively with customers in the workplace
- Communicate effectively with other team members in the workplace
- Follow health and safety rules when working in the workplace
- Carry out assigned tasks when preparing sweet bags
- Handle money accurately when serving customers
Food Preparation – Preparing Vegetables or FruitReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Demonstrate the ability to present a professional image in the workplace, adhering to organisational standards and expectations
- Demonstrate the ability to communicate effectively with colleagues in the workplace, using appropriate language and communication methods
- Demonstrate the ability to observe Health and Safety regulations and procedures in the workplace, ensuring a safe working environment
- Demonstrate the ability to follow a food preparation schedule accurately and efficiently, meeting required deadlines and standards
Food Service – Serving Food and DrinkReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in the workplace, adhering to dress codes and maintaining appropriate behaviour.
- Communicate effectively with customers and other team members in the workplace, using appropriate language and tone.
- Observe Health and Safety procedures in the workplace, identifying potential hazards and following safety guidelines.
- Carry out assigned tasks effectively when serving food and drink in a restaurant environment.
Handling MoneyReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Understand the value of different coins and notes used in everyday transactions.
- Use money accurately and appropriately when interacting with customers.
- Look after money responsibly, ensuring its security and proper handling.
Handling StockReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in the workplace, adhering to organisational standards
- Communicate effectively with other team members in the workplace, using appropriate methods
- Observe and adhere to Health and Safety regulations and procedures in the workplace
Health and Safety in the WorkplaceReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow established health and safety procedures within the workplace
- Understand how to identify potential hazards in the workplace
- Report potential hazards in the workplace according to organisational procedures
Housekeeping - Making a BedReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in the workplace, adhering to dress codes and maintaining a positive demeanour
- Communicate effectively with colleagues in the workplace, using appropriate language and demonstrating active listening skills
- Observe Health and Safety regulations in the workplace, identifying and reporting potential hazards
- Collect clean linen, ensuring it is of the required standard and quantity
- Strip and make the bed according to established procedures, ensuring a neat and tidy finish
Housekeeping - Working as a CleanerReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Demonstrate the ability to present a professional image in the workplace, adhering to organisational standards and expectations for cleaners
- Demonstrate the ability to communicate effectively with colleagues in the workplace, using appropriate language and communication methods in a cleaning context
- Demonstrate the ability to observe Health and Safety regulations and procedures in the workplace, ensuring a safe working environment for cleaning activities
- Demonstrate the ability to follow a cleaning schedule accurately and efficiently, meeting required deadlines and standards for cleaning tasks
Housekeeping - Working as a DomesticReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in the workplace, demonstrating appropriate appearance and behaviour.
- Communicate effectively with colleagues in the workplace, using appropriate language and communication methods.
- Observe Health and Safety regulations and procedures in the workplace, ensuring a safe working environment.
- Follow a cleaning schedule effectively, completing tasks to the required standard and within the allocated time.
Introducing Oral Skills for InterviewReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Describe any previous work experience
- Make a telephone call to enquire about an interview
- Answer interview questions in an appropriate manner
- Demonstrate supportive listening skills during a conversation
Knowing their GoalsReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Recognise their personal strengths and abilities
- Recognise their personal goals and aspirations
- State how they will achieve their goals, identifying the steps and resources required
Making Employment ChoicesReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Indicate a range of jobs they see others doing in the community
- Indicate a list of indoor and outdoor employment choices available
- Tell us about a job they have selected, describing its tasks and responsibilities
Personal Health and HygieneReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Understand the importance of personal hygiene for health and well-being
- Take an active role in maintaining their personal hygiene, following established procedures
- Understand and apply healthy working practices to minimise risks to themselves and others
Plan a JourneyReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Travel safely, adhering to relevant safety guidelines and regulations
- Identify a problem encountered during a journey and take appropriate action
Plan an EnterpriseReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Set up a group to plan an enterprise, contributing to the formation and organisation of the team
- Take part in a group enterprise, actively participating in the activities and tasks involved
- Evaluate their own roles within the enterprise, reflecting on their contributions and identifying areas for improvement
Planning a Journey to the WorkplaceReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Describe the various options available for travelling to and from a workplace, considering factors such as cost, time, and accessibility
- Plan a safe route to the workplace, taking into account potential hazards and safety precautions
Preparing a CVReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Prepare a CV that includes relevant personal information, skills, and experience
- Produce a CV in a clear and professional format suitable for job applications
Preparing for the WorkplaceReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Demonstrate the ability to identify essential knowledge required for effective performance in the workplace
- Demonstrate the ability to identify and manage time effectively in the workplace, prioritising tasks and meeting deadlines
Reading Words, Signs and SymbolsReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Identify simple social words or signs in familiar contexts
- Identify simple words or work-based signs commonly used in a workplace environment
- Identify some simple linking words used to connect ideas or phrases
Solving a Problem in the WorkplaceReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Demonstrate the ability to identify a problem in the workplace, recognising its impact and potential consequences
- Demonstrate the ability to understand and apply basic problem-solving techniques to address workplace challenges effectively
Talking in a TeamReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Talk effectively within a team in the workplace, contributing to discussions
- Respond appropriately to information shared by the team and ask relevant questions to clarify understanding
Telephone SkillsReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Answer a telephone call promptly and professionally, using appropriate greetings and etiquette.
- Listen attentively and respond appropriately to questions posed during a telephone conversation, providing clear and concise information.
Using Number to Support EmployabilityReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Identify cost and size considerations in practical scenarios, recognising the relationship between them.
- Budget their spending effectively, managing income and expenditure within a given timeframe.
- Identify time-related concepts in the workplace, such as deadlines and schedules.
- Identify the length and days of the working week, understanding typical working patterns.
Word ProcessingReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Use a computer to open an existing document
- Format a document using basic word processing functions, such as font size, font style, and paragraph alignment
Working as a VolunteerReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Communicate effectively when working as a volunteer, adapting communication style to different individuals and situations.
- Follow Health and Safety rules in the workplace, adhering to relevant regulations and procedures while volunteering.
- Carry out assigned tasks effectively when working as a volunteer, demonstrating responsibility and commitment.
Working in MaintenanceReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow Health and Safety rules and regulations in the workplace
- Adhere to a work schedule and complete tasks within allocated timeframes
- Select the appropriate tools and equipment for a maintenance task
- Maintain tools and equipment in good working order
- Communicate effectively with colleagues in the workplace, using appropriate language and tone
Working in a Beauty SalonReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image when working in a beauty salon
- Communicate effectively with colleagues in a beauty salon
- Communicate effectively with customers in a beauty salon
- Follow health and safety rules when working in a beauty salon
- Clean and maintain the working area to the required standard
Working in a Children’s NurseryReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow Health and Safety rules and procedures within a children's nursery setting
- Communicate effectively with children and members of staff, using appropriate methods
- Follow instructions and actively participate in activities within the nursery environment
Working in a GardenReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow Health and Safety rules and procedures when working in a garden environment.
- Follow a gardening schedule, completing tasks in the correct order and at the appropriate time.
- Select and maintain the tools and equipment required for gardening tasks, ensuring they are in good working order.
- Communicate effectively with colleagues in the workplace, using appropriate language and communication methods.
Working in a Hairdressing SalonReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in a hairdressing salon, adhering to dress codes and hygiene standards
- Communicate effectively with colleagues in a hairdressing salon, using appropriate language and demonstrating respect
- Communicate effectively with customers in a hairdressing salon, providing excellent customer service and addressing their needs
- Follow health and safety rules and regulations in a hairdressing salon to ensure a safe working environment
- Maintain the standard of the working area, ensuring cleanliness, tidiness, and organisation
Working in a Kitchen – Baking a CakeReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image in the workplace, adhering to hygiene standards and maintaining a clean appearance
- Communicate effectively with colleagues in the workplace, using clear and concise language
- Follow Health and Safety rules in the workplace, preventing accidents and ensuring a safe working environment
- Follow a method for producing a cake, adhering to the recipe and using appropriate techniques
Working in a LaundryReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow Health and Safety rules and regulations in a laundry environment
- Communicate effectively with colleagues in a laundry, using appropriate language and tone
- Follow a work schedule and complete tasks within allocated timeframes in a laundry setting
Working in a Leisure ClubReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Present a professional image when working in a leisure club
- Communicate effectively with colleagues in a leisure club
- Follow health and safety rules when working in a leisure club
- Clean and maintain the working area to the required standard
Working in a LibraryReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow Health and Safety rules and procedures when working in a library environment.
- Identify different types of equipment used in a library, such as computers, printers, and scanners.
- Carry out tasks commonly performed in a library, such as shelving books, assisting library users, and processing loans.
- Communicate effectively with members of the team, using appropriate language and communication methods.
Working in an OfficeReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Follow health and safety rules and procedures within an office environment
- Identify different types of equipment commonly used in an office setting
- Use office equipment safely and in accordance with manufacturer's instructions and workplace procedures
- Communicate effectively with members of the team, using appropriate methods and language
Writing to CommunicateReal unit · English Speaking Board (International) Ltd
What you'll be able to do
- Write and identify simple work-based words relevant to a specific job or industry
- Write a simple note to convey a message or request information
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Maintenance Apprentice / Junior Facilities Assistant
Starting as a Maintenance Apprentice / Junior Facilities Assistant is just the first step on a rewarding career path. With dedication, a willingness to learn, and a commitment to safety, you can build a fantastic career in a sector that's always evolving and always needs skilled, reliable people. We're here to help you get there.
See the whole journey →How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit enables learners to select and plan healthy eating choices by identifying nutritious and unhealthy foods, understanding their health impacts, and reviewing personal diets to promote balanced nutrition.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ESB Entry Level Award in Inspiring Confidence in Employability (Entry 1)
42 units in this credential, in the order it lists them, awarded by English Speaking Board (International) Ltd.
- Being Healthy – Eating Well
- Being Healthy – Keeping Fit
- Communicating with ICT
- Complete a Workplace Diary
- Customer Service
- Enterprise – Planning a Cake Business
and 36 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.