Focus Awards Level 3 Diploma in Leisure Management (RQF)

What you'll be able to do

• Understand the legal requirements concerning performance management of team members.
• Understand the industry regulations concerning performance management of team members.
• Understand organisational policies concerning performance management of team members.
• Understand professional codes of practice concerning performance management of team members.
• Identify performance problems of team members, using appropriate methods.
• Discuss performance problems with team members in a constructive and supportive manner.
• Set a course of action to deal with identified problems with team members, in line with organisational procedures.

What you'll be able to do

• Understand the meaning of continuing professional development (CPD) in the context of active leisure.
• Understand the importance of continuing professional development for individuals and organisations in the active leisure sector.
• Understand different methods of participating in continuing professional development activities.
• Identify opportunities for continuing professional development relevant to their role in active leisure.
• Participate in continuing professional development activities to enhance their skills and knowledge.

What you'll be able to do

• Develop marketing plans for own area of responsibility within the active leisure sector, considering target audiences and marketing objectives.
• Implement marketing plans for own area of responsibility, monitoring effectiveness and making adjustments as needed.

What you'll be able to do

• Know and understand how to prevent and manage abusive and aggressive behaviour
• Know and understand the forms, causes and effects of abusive and aggressive behaviour
• Deal with incidents of abusive and aggressive behaviour
• Contribute to minimising the risk of abusive and aggressive behaviour

What you'll be able to do

• Understand the principles of establishing and maintaining effective working relationships with colleagues.
• Establish and maintain positive and productive working relationships with colleagues.
• Understand methods for improving performance when working with colleagues.
• Improve performance when working with colleagues through effective collaboration and communication.
• Understand the importance of clear and effective communication with colleagues.
• Understand the key aspects of the sector in which they work, and how this relates to working with colleagues.
• Understand the context in which they work, including organisational structures and procedures, and how this impacts working relationships.
• Work effectively with colleagues to achieve shared goals and objectives.

What you'll be able to do

• Identify potential hazards within an active leisure environment.
• Assess the risks to health and safety associated with identified hazards in an active leisure environment.
• Maintain normal operating procedures to ensure the health, safety, welfare and security of customers and staff in an active leisure environment.
• Maintain emergency operating procedures to ensure the health, safety, welfare and security of customers and staff in an active leisure environment.
• Maintain procedures for safeguarding children and vulnerable adults within an active leisure environment.

What you'll be able to do

• Manage a budget effectively within own area of responsibility, ensuring resources are used efficiently and effectively.
• Follow established financial procedures accurately and consistently for own area of responsibility, maintaining financial integrity and accountability.

What you'll be able to do

• Co-ordinate customer service improvements within an active leisure environment, working with relevant stakeholders.
• Improve own customer service performance in active leisure, demonstrating a commitment to providing excellent service.
• Monitor team performance when implementing customer service improvements, providing feedback and support as needed.

What you'll be able to do

• Assess own career goals and personal development needs within the active leisure sector.
• Set personal work objectives that align with the requirements of an active leisure job role.
• Produce a personal development plan that is relevant to a role within the active leisure sector.
• Implement own personal development plan, monitoring progress against agreed objectives within an active leisure job role.
• Update personal development plan to reflect changes in career goals, job role requirements, and personal development needs.

What you'll be able to do

• Understand the importance of sustainability when using physical resources in the active leisure sector, considering environmental and economic factors.
• Identify the physical resource requirements for own area of responsibility within the active leisure environment.
• Obtain the required physical resources for own area of responsibility in a timely and cost-effective manner.
• Monitor and review the quality and usage of physical resources within own area of responsibility in the active leisure sector, identifying areas for improvement.

What you'll be able to do

• Understand the role of marketing in the context of active leisure, including its importance in attracting and retaining customers.
• Understand different marketing methods in the context of active leisure, including digital marketing, social media, and traditional advertising.
• Develop a draft marketing plan for active leisure services/products, including identifying target markets, setting marketing objectives, and selecting appropriate marketing strategies.

What you'll be able to do

• Start up and shut down swimming pool plant according to established procedures
• Maintain swimming pool plant in working order, carrying out routine checks and maintenance tasks
• Ensure the quality of water in a swimming pool, monitoring and adjusting chemical levels as required

What you'll be able to do

• Understand the various systems used to maintain the quality of swimming pool water, including filtration, disinfection, and chemical balance.
• Understand how to monitor and maintain swimming pool plant equipment, including pumps, filters, and chemical dosing systems.
• Understand how to maintain the quality of swimming pool water through regular testing and adjustment of chemical levels.
• Understand how to work safely with the chemicals used in swimming pool plant operations, including storage, handling, and disposal procedures.
• Carry out routine (daily/weekly) maintenance procedures to swimming pool plant, following established protocols and safety guidelines.

What you'll be able to do

• Plan active leisure services and operations to meet specified requirements and customer expectations.
• Organise active leisure services and operations according to the established plan.
• Brief team members clearly and concisely on planned operations and services.
• Monitor the delivery of active leisure services and operations to ensure quality and adherence to the plan.
• Maintain services and operations to the required standards.
• Evaluate the effectiveness of active leisure services and operations, identifying areas for improvement.

What you'll be able to do

• Encourage learning and development in an active leisure team, promoting a positive and supportive learning environment
• Assist team members to identify their learning needs and styles, using appropriate assessment methods
• Assist team members to plan and implement learning and development activities, ensuring they are aligned with individual and organisational goals
• Support team members in implementing learning opportunities, providing guidance and resources as needed
• Support team members in reviewing and updating learning and development plans, evaluating progress and identifying areas for improvement
• Understand how to support learning and development for team members, including different approaches and techniques

What you'll be able to do

• Understand the principles of customer care in the context of active leisure.
• Understand the importance of providing excellent customer care in active leisure settings.
• Understand how to identify and respond to customer problems and complaints in active leisure.
• Understand the procedures for handling customer problems and complaints effectively.
• Understand the role of monitoring and evaluation in relation to customer care in active leisure.
• Understand how monitoring and evaluation can be used to improve customer care practices.
• Demonstrate how an active leisure organisation can deliver high-quality customer care.
• Show how an active leisure organisation can improve customer care based on feedback and evaluation.

What you'll be able to do

• Generate sales appointments with potential customers for active leisure services and products.
• Prepare thoroughly for a sales meeting with active leisure customers, including researching their needs and preferences.
• Establish an effective and professional relationship with active leisure customers.
• Identify the specific needs and expectations of active leisure customers through effective questioning and listening.
• Match appropriate active leisure services and products to the identified needs and expectations of the customer.
• Progress a sale effectively with active leisure customers, guiding them through the decision-making process.
• Deal effectively with sales objections raised by active leisure customers, providing clear and persuasive responses.
• Close a sale successfully with active leisure customers, securing their commitment to purchase.
• Follow up on unsuccessful sales attempts to identify reasons for failure and potentially re-engage the customer at a later date.

What you'll be able to do

• Brief an active leisure team on its objectives, ensuring clarity and understanding of expected outcomes.
• Plan work activities with an active leisure team, allocating tasks and responsibilities effectively.
• Support an active leisure team in its work, providing guidance, resources, and encouragement as needed.
• Monitor and evaluate the progress and achievements of an active leisure team against set objectives.

What you'll be able to do

• Supervise the maintenance of facilities and equipment in own area of responsibility, ensuring safety and compliance with relevant regulations
• Supervise repairs and improvements to facilities and equipment, ensuring work is completed to a high standard and within budget

What you'll be able to do

• Know their employment rights and responsibilities as defined under current UK law.
• Understand the purpose and content of documents relevant to their employment, such as contracts and policies.
• Know key employment procedures that are relevant to their role at work, including grievance and disciplinary procedures.

What you'll be able to do

• Understand an active leisure organisation’s business objectives, including its mission, vision, and strategic goals.
• Understand budgeted operational plans in an active leisure organisation, including how budgets are developed and monitored.
• Understand financial procedures used in active leisure, including income management, expenditure control, and financial reporting.

What you'll be able to do

• Understand the processes involved in planning and delegating work effectively to a team within an active leisure environment.
• Understand how to effectively brief a team in active leisure, ensuring clear communication of objectives and expectations.
• Understand how to monitor the work of team members in an active leisure setting to ensure progress and quality.
• Understand how to provide appropriate support to an active leisure team to facilitate their work and achieve objectives.
• Understand how to help team members improve their work performance through feedback, training, and development opportunities.

What you'll be able to do

• Understand the key responsibilities and functions of a team leader in active leisure.
• Understand the skills and qualities required to be an effective team leader in active leisure.
• Understand the impact of emotions and behaviours on team performance when leading a team in active leisure.
• Understand how to manage emotions and behaviours effectively to create a positive team environment.
• Understand the benefits of diversity within a team in active leisure.
• Understand how to promote inclusivity and respect for diversity within a team.
• Understand the importance of clear and effective communication when leading a team in active leisure.
• Understand different communication methods and how to use them effectively.
• Understand the role of motivating others to achieve team goals when leading a team in active leisure.
• Understand different motivational techniques and how to apply them appropriately.
• Understand how to provide team members with a clear sense of direction and common purpose.
• Understand how to set goals and objectives that align with the organisation's overall strategy.

What you'll be able to do

• Understand the legal and organisational requirements for health, safety, welfare and security in active leisure environments.
• Understand how to manage health and safety risks in an active leisure environment, including risk assessment processes.
• Understand how to manage health and safety emergencies and other incidents in an active leisure environment, including emergency procedures and reporting requirements.
• Understand the requirements for safeguarding children and vulnerable adults in active leisure settings.
• Understand how to manage the safeguarding of children and vulnerable adults, including recognising signs of abuse and reporting procedures.

What you'll be able to do

• Understand the role of sales in the context of active leisure organisations.
• Understand the importance of customer satisfaction and retention in driving sales.
• Understand different sales techniques and strategies relevant to the active leisure sector.
• Understand the legal and ethical considerations related to selling services and products.
• Understand how to identify customer needs and preferences in relation to active leisure services and products.
• Understand how to effectively communicate the benefits of active leisure services and products to potential customers.
• Understand how to handle customer enquiries and objections professionally.
• Understand how to close a sale and ensure customer satisfaction.

What you'll be able to do

• Understand the importance of facility maintenance in active leisure environments and its impact on customer satisfaction and safety.
• Understand how to ensure active leisure facilities and equipment are maintained to appropriate standards, including regular inspections and preventative maintenance.
• Understand how to supervise the repair and improvement of active leisure facilities and equipment, including managing contractors and ensuring work is completed to required standards.

What you'll be able to do

• Understand the key features and characteristics of the Active Leisure and Learning sector as a whole.
• Understand the different types of organisations and activities that operate within the Active Leisure and Learning sector.
• Understand the specific features and characteristics of the Active Leisure and Learning subsector in which they work.
• Understand the roles and responsibilities of different professionals within their specific Active Leisure and Learning subsector.
• Understand the employment opportunities available within their specific Active Leisure and Learning subsector.
• Understand the potential career pathways and progression routes within their specific Active Leisure and Learning subsector.

What you'll be able to do

• Understand the organisational structure of their employing organisation.
• Understand the different departments and their functions within their organisation.
• Understand the key aims and objectives of their employing organisation.
• Understand how the organisation's aims and objectives relate to its overall mission and values.
• Understand their own role and responsibilities within their organisation.
• Understand how their work contributes to the achievement of the organisation's key aims and objectives.
• Understand the opportunities for entry-level positions within their organisation.
• Understand the opportunities for professional development and training within their organisation.
• Understand the potential career progression routes and opportunities within their organisation.