How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer ProQual Awarding Body has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and ProQual Awarding Body awards. A qualified assessor at the centre judges your evidence, and the certificate comes from ProQual Awarding Body.
The Level 5 NVQ Diploma in Management and Leadership is aimed at individuals in business management roles who are responsible for strategic decision-making and leading teams. The qualification covers areas such as managing strategic change, preparing for quality audits, and providing leadership.
These are the units ProQual Awarding Body registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with ProQual Awarding Body. It does the teaching and the mapping. ProQual Awarding Body sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
What each unit actually teaches you to do
Conduct quality audits Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles that underpin the effective management of quality within an organisation
- Prepare effectively to carry out quality audits in line with organisational procedures
- Conduct quality audits in a professional and objective manner
Contribute to the design and development of an information system Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the design requirements for an information system, considering user needs, business processes, and technical constraints
- Contribute to the specification of an information system, ensuring it meets the identified requirements
- Recommend suitable options for the development of an information system, considering factors such as cost, functionality, and scalability
Contribute to the development of a strategic plan Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles that underpin strategic planning within an organisation
- Analyse the internal and external factors that can affect the development of strategic plans
- Contribute effectively to the development of a strategic plan, ensuring alignment with organisational objectives
Design business processes Real unit · ProQual Awarding Body
What you'll be able to do
- Understand techniques and tools that support the design of business processes, including process mapping and analysis
- Develop business processes that are efficient, effective, and aligned with organisational goals
- Evaluate the effectiveness of business processes in terms of performance, cost, and customer satisfaction
Develop and implement an operational plan Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles that underpin effective operational planning within an organisation.
- Develop a comprehensive operational plan that aligns with organisational objectives and resources.
- Implement an operational plan, ensuring resources are allocated effectively and activities are coordinated.
- Evaluate the effectiveness of an operational plan against pre-defined key performance indicators and organisational goals.
Develop and maintain professional networks Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of effective networking, including building rapport, active listening, and maintaining relationships.
- Identify relevant professional networks for development, based on career goals and industry trends.
- Maintain professional networks through regular communication, participation in events, and offering support to others.
Develop and manage collaborative relationships with other organisations Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of effective collaboration with other organisations, including the benefits, challenges, and ethical considerations involved.
- Identify potential external collaborative relationships that align with organisational goals and objectives.
- Collaborate effectively with other organisations, demonstrating strong communication, negotiation, and relationship-building skills.
Develop working relationships with stakeholders Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the nature and importance of effective working relationships with stakeholders
- Determine the scope for collaboration with stakeholders to achieve mutual goals
- Develop productive and mutually beneficial working relationships with stakeholders
- Evaluate the effectiveness of relationships with stakeholders and identify areas for improvement
Developing sales proposals Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the key elements of writing effective sales proposals, including structure, content, and persuasive techniques
- Develop comprehensive and compelling sales proposals that meet the needs of potential clients
- Evaluate the effectiveness of a sales proposal in terms of its clarity, persuasiveness, and potential for success
Discipline and grievance management Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles and legal framework underpinning the management of discipline and grievance cases in the workplace
- Understand the importance of fairness, consistency, and confidentiality in handling such cases
- Manage a disciplinary case, following established procedures and ensuring a fair outcome
- Manage a grievance, investigating the complaint and seeking a resolution that satisfies all parties involved
Encourage learning and development Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of learning and development, including learning styles, training methods, and evaluation techniques
- Support individuals' learning and development by providing appropriate resources, guidance, and feedback
- Evaluate individuals’ learning and development to measure progress and identify areas for further development
Establish business risk management processes Real unit · ProQual Awarding Body
What you'll be able to do
- Understand various business risk management models and techniques, including risk identification, assessment, and mitigation strategies.
- Develop business risk management processes, incorporating relevant policies, procedures, and controls.
- Evaluate the effectiveness of business risk management processes, identifying areas for improvement and implementing corrective actions.
Lead the development of a continuous improvement strategy Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the core principles underpinning the development of a continuous improvement strategy within an organisation
- Develop a comprehensive continuous improvement strategy that aligns with organisational objectives
- Manage the implementation and ongoing monitoring of continuous improvement initiatives
Lead the development of a knowledge management strategy Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles underpinning effective knowledge management within an organisation
- Develop a comprehensive knowledge management strategy aligned with organisational objectives
- Manage knowledge assets effectively to ensure accessibility and relevance
- Promote knowledge management practices throughout the organisation to foster a culture of learning and collaboration
Lead the development of a quality strategy Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles underpinning the development of a quality strategy, including quality management frameworks and customer expectations.
- Develop a quality strategy that aligns with organisational goals and objectives, incorporating key performance indicators and targets.
- Manage quality, ensuring that quality standards are met and continuously improved.
Manage Health and Safety in own area of responsibility Real unit · ProQual Awarding Body
What you'll be able to do
- Understand responsibilities and liabilities in relation to current health and safety legislation
- Understand how to assess health and safety risks in own area of responsibility
- Understand how to monitor health and safety risks in own area of responsibility
- Understand how to minimise health and safety risks in own area of responsibility
- Review health and safety policy in own area of responsibility to ensure it remains current and effective
- Communicate health and safety policy effectively to relevant personnel in own area of responsibility
- Monitor health and safety practices in own area of responsibility to ensure compliance with policy and legislation
Manage a budget Real unit · ProQual Awarding Body
What you'll be able to do
- Understand how to identify the financial requirements of a specific project or department
- Understand how to set realistic and achievable budgets based on identified financial requirements
- Manage a budget effectively, monitoring income and expenditure
- Evaluate the use of a budget and identify any variances or areas for improvement
Manage a project Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the management of a project, including project lifecycles, roles, and responsibilities
- Plan a project, defining objectives, scope, timelines, and resources
- Manage a project, coordinating activities, monitoring progress, and addressing issues
- Evaluate the effectiveness of a project against its objectives and identify lessons learned
Manage a tendering process Real unit · ProQual Awarding Body
What you'll be able to do
- Develop a tender specification, clearly defining the requirements and criteria for the tender.
- Manage a tendering exercise, ensuring a fair and transparent process.
- Negotiate the award of contracts, securing the best value for the organisation.
Manage business risk Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles of business risk management within an organisation
- Understand the processes involved in identifying and assessing business risks
- Address identified business risks effectively
- Implement strategies to mitigate business risks and minimise their impact
Manage customer service operations Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles and practices involved in the effective management of customer service operations.
- Plan customer service operations, including setting objectives, allocating resources, and developing service standards.
- Manage customer service operations, ensuring efficient and effective service delivery.
- Prepare staff for the delivery of customer service, providing training, support, and guidance.
- Measure customer service performance, using appropriate metrics and feedback mechanisms to identify areas for improvement.
Manage events Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles of event management, including planning, execution, and post-event activities
- Manage the planning phase of an event, including defining objectives, creating timelines, and allocating resources
- Manage the execution of an event, ensuring smooth operations and addressing any issues that arise
- Follow up on an event, evaluating its success, gathering feedback, and preparing reports
Manage information systems Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles and practices involved in the effective management of information systems.
- Set up information system processes, including data collection, storage, processing, and dissemination.
- Manage an information system, ensuring its security, reliability, and efficiency.
Manage knowledge in an organisation Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles underpinning effective knowledge management within an organisation
- Identify the types of knowledge that should be managed to support organisational objectives
- Implement strategies for effectively managing knowledge assets within an organisation
Manage physical resources Real unit · ProQual Awarding Body
What you'll be able to do
- Identify the need for physical resources to support business operations
- Obtain physical resources through appropriate procurement methods
- Manage the use of physical resources efficiently and effectively, ensuring their maintenance and security
Manage product and/or service development Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the processes involved in the development of new or improved products and/or services
- Establish the need for new or improved products and/or services based on market analysis and customer feedback
- Manage the development of new or improved products and/or services, ensuring alignment with organisational goals and customer requirements
Manage redundancy and redeployment Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the legal and ethical considerations surrounding redundancy management
- Understand the principles and processes involved in redeployment within an organisation
- Manage a redundancy process in a fair and compliant manner
- Manage the redeployment of staff, supporting their transition to new roles
Manage strategic change Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the management and evaluation of change, including different change management models and their application.
- Plan for strategic change, considering the impact on stakeholders and resources.
- Manage strategic change, implementing plans and monitoring progress.
- Evaluate strategic change, assessing the effectiveness of the change process and its impact on the organisation.
Manage strategic marketing activities Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of strategic management in relation to marketing activities within an organisation
- Evaluate a market, identifying key trends, opportunities, and threats
- Develop a comprehensive marketing communications strategy and plan, aligned with organisational objectives
- Manage strategic marketing activities effectively, monitoring performance and making adjustments as necessary
Manage the impact of work activities on the environment Real unit · ProQual Awarding Body
What you'll be able to do
- Understand how to support environmentally-friendly working practices within the organisation
- Organise work activities to minimise the impact on the environment
- Manage the environmental impact of resource utilisation within the workplace
Optimise the use of technology Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles that underpin the optimisation of technology within an organisation
- Scope the potential use of technology to meet specific organisational needs and objectives
- Optimise the use of technological solutions to improve efficiency and effectiveness
- Manage the implementation and ongoing use of technology within the organisation
Prepare for and support quality audits Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the core principles underpinning the management of quality within an organisation
- Prepare effectively for upcoming quality audits, ensuring all necessary documentation is available
- Provide effective support during quality audits, assisting auditors as required
Prioritising information for sales planning Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the various sources and types of information that can be used to support sales activities
- Understand the importance of internal information and data in supporting effective sales strategies
- Carry out a comprehensive business audit of the internal and external sales environment to identify opportunities and challenges
- Effectively use sales information to support the sales planning function and improve sales performance
Promote equality of opportunity, diversity and inclusion Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles underpinning equality, diversity and inclusion in the workforce and their legal context
- Evaluate organisational strategies, policies and practices to ensure they effectively address equality, diversity and inclusion requirements
- Promote equality, diversity and inclusion policies and practices within the organisation to foster a positive and inclusive work environment
Provide leadership and management Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles supporting leadership and management, including different leadership styles and management theories.
- Engage and inspire stakeholders and colleagues, fostering a positive and productive work environment.
- Deliver results, effectively managing resources and achieving organisational goals.
Recruitment, selection and induction practice Real unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles and relevant theories underpinning effective recruitment, selection, and induction practice
- Recruit suitable people into an organisation, adhering to legal and ethical requirements
- Select appropriate people for specific roles within an organisation, using fair and objective assessment methods
- Induct new employees into an organisation, ensuring they are equipped with the necessary knowledge and skills
Review the quality of customer service Real unit · ProQual Awarding Body
What you'll be able to do
- Understand how to review the quality of customer service, including relevant methods and techniques
- Plan the measurement of customer service, identifying key performance indicators and data collection methods
- Evaluate the quality of customer service based on collected data and feedback, identifying areas for improvement
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Is this the right qualification for you?
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The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
05_Managing budgets for laboratory projects
- Standard
Build and Sustain Collaborative Relationships with Other Organisations
- Standard
Build and sustain collaborative relationships with other organisations
- Standard
Change Job Roles and Handle Redundancy
- Standard
Contribute to the strategic policies of care services
- Standard
Determine selling priorities across a portfolio of products and services
- Standard
Develop and sustain collaborative relationships with departments and other organisations
- Standard
Develop operational plans and manage risks
- Standard
Develop, implement, and review operational plans for sport and active leisure
- Standard
Identify and assess the risks inherent in the organisation’s business model
- Standard
Implement and evaluate strategic and operational business plans
- Standard
Promote equality of opportunity, diversity and inclusion in your organisation
- Standard
Review the quality of customer service
- Standard
[Not specified]
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 3 records
- 1 record
- 1 record
- 1 record
- 1 record
- 1 record
Showing 6 roles, drawn from 407 job records mapped to this qualification. Near-identical records are folded together, and each row says how many it stands for.
Where this can lead
Lead Knowledge Strategist
This work can lead to roles such as Director of Knowledge & Enablement or Chief Knowledge Officer, shaping how a whole organisation learns and operates.
See the whole journeyOne email to help you decide: the facts, what it teaches, the jobs it leads to and where to start free. With a link back here. Nothing else follows unless you confirm your address.
The credits, and who awards them
Level 5 credits are regulated, and they are awarded by ProQual Awarding Body rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Conduct quality auditsContribute to the design and development of an information systemContribute to the development of a strategic planDesign business processesDevelop and implement an operational planDevelop and maintain professional networksDevelop and manage collaborative relationships with other organisationsDevelop working relationships with stakeholders
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
- Rehearse the conversation Apply
“Discipline and grievance management” is a conversation before it is a document. You have it with Zavmo playing the other person, badly at first, then again once you know what you actually want to say.
- Pitch it Evaluate
“Developing sales proposals” gets practised as a pitch. You make the case out loud, Zavmo asks the question the room would ask, and you make it again.
- Bring your own plan Create
For “Contribute to the development of a strategic plan” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Conduct quality audits” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- 05_Managing budgets for laboratory projects
- Build and Sustain Collaborative Relationships with Other Organisations
- Change Job Roles and Handle Redundancy
- Contribute to the strategic policies of care services
- Determine selling priorities across a portfolio of products and services
- Develop and sustain collaborative relationships with departments and other organisations
- Develop operational plans and manage risks
- Develop, implement, and review operational plans for sport and active leisure
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Conduct quality audits, one of this qualification's own units.
Applied to your work in any of these jobs
Learners will gain understanding of quality management principles and the importance of quality audits. The unit develops skills to prepare for and conduct audits professionally, identifying areas for organisational improvement.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for ProQual Level 5 NVQ Diploma in Management and Leadership
37 units in this credential, in the order it lists them, awarded by ProQual Awarding Body.
- Conduct quality audits
- Contribute to the design and development of an information system
- Contribute to the development of a strategic plan
- Design business processes
- Develop and implement an operational plan
- Develop and maintain professional networks
and 31 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.