ProQual Awarding Body · RQF Level 5
ProQual Level 5 NVQ Diploma in Management and Leadership
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits53
- Guided learning247 hours
- Units in this qualification37
Awarded by ProQual Awarding Body · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
The Level 5 NVQ Diploma in Management and Leadership is aimed at individuals in business management roles who are responsible for strategic decision-making and leading teams. The qualification covers areas such as managing strategic change, preparing for quality audits, and providing leadership.
These are the units ProQual Awarding Body registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Conduct quality auditsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles that underpin the effective management of quality within an organisation
- Prepare effectively to carry out quality audits in line with organisational procedures
- Conduct quality audits in a professional and objective manner
Contribute to the design and development of an information systemReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the design requirements for an information system, considering user needs, business processes, and technical constraints
- Contribute to the specification of an information system, ensuring it meets the identified requirements
- Recommend suitable options for the development of an information system, considering factors such as cost, functionality, and scalability
Contribute to the development of a strategic planReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles that underpin strategic planning within an organisation
- Analyse the internal and external factors that can affect the development of strategic plans
- Contribute effectively to the development of a strategic plan, ensuring alignment with organisational objectives
Design business processesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand techniques and tools that support the design of business processes, including process mapping and analysis
- Develop business processes that are efficient, effective, and aligned with organisational goals
- Evaluate the effectiveness of business processes in terms of performance, cost, and customer satisfaction
Develop and implement an operational planReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles that underpin effective operational planning within an organisation.
- Develop a comprehensive operational plan that aligns with organisational objectives and resources.
- Implement an operational plan, ensuring resources are allocated effectively and activities are coordinated.
- Evaluate the effectiveness of an operational plan against pre-defined key performance indicators and organisational goals.
Develop and maintain professional networksReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of effective networking, including building rapport, active listening, and maintaining relationships.
- Identify relevant professional networks for development, based on career goals and industry trends.
- Maintain professional networks through regular communication, participation in events, and offering support to others.
Develop and manage collaborative relationships with other organisationsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of effective collaboration with other organisations, including the benefits, challenges, and ethical considerations involved.
- Identify potential external collaborative relationships that align with organisational goals and objectives.
- Collaborate effectively with other organisations, demonstrating strong communication, negotiation, and relationship-building skills.
Develop working relationships with stakeholdersReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the nature and importance of effective working relationships with stakeholders
- Determine the scope for collaboration with stakeholders to achieve mutual goals
- Develop productive and mutually beneficial working relationships with stakeholders
- Evaluate the effectiveness of relationships with stakeholders and identify areas for improvement
Developing sales proposalsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the key elements of writing effective sales proposals, including structure, content, and persuasive techniques
- Develop comprehensive and compelling sales proposals that meet the needs of potential clients
- Evaluate the effectiveness of a sales proposal in terms of its clarity, persuasiveness, and potential for success
Discipline and grievance managementReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles and legal framework underpinning the management of discipline and grievance cases in the workplace
- Understand the importance of fairness, consistency, and confidentiality in handling such cases
- Manage a disciplinary case, following established procedures and ensuring a fair outcome
- Manage a grievance, investigating the complaint and seeking a resolution that satisfies all parties involved
Encourage learning and developmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of learning and development, including learning styles, training methods, and evaluation techniques
- Support individuals' learning and development by providing appropriate resources, guidance, and feedback
- Evaluate individuals’ learning and development to measure progress and identify areas for further development
Establish business risk management processesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand various business risk management models and techniques, including risk identification, assessment, and mitigation strategies.
- Develop business risk management processes, incorporating relevant policies, procedures, and controls.
- Evaluate the effectiveness of business risk management processes, identifying areas for improvement and implementing corrective actions.
Lead the development of a continuous improvement strategyReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the core principles underpinning the development of a continuous improvement strategy within an organisation
- Develop a comprehensive continuous improvement strategy that aligns with organisational objectives
- Manage the implementation and ongoing monitoring of continuous improvement initiatives
Lead the development of a knowledge management strategyReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles underpinning effective knowledge management within an organisation
- Develop a comprehensive knowledge management strategy aligned with organisational objectives
- Manage knowledge assets effectively to ensure accessibility and relevance
- Promote knowledge management practices throughout the organisation to foster a culture of learning and collaboration
Lead the development of a quality strategyReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles underpinning the development of a quality strategy, including quality management frameworks and customer expectations.
- Develop a quality strategy that aligns with organisational goals and objectives, incorporating key performance indicators and targets.
- Manage quality, ensuring that quality standards are met and continuously improved.
Manage Health and Safety in own area of responsibilityReal unit · ProQual Awarding Body
What you'll be able to do
- Understand responsibilities and liabilities in relation to current health and safety legislation
- Understand how to assess health and safety risks in own area of responsibility
- Understand how to monitor health and safety risks in own area of responsibility
- Understand how to minimise health and safety risks in own area of responsibility
- Review health and safety policy in own area of responsibility to ensure it remains current and effective
- Communicate health and safety policy effectively to relevant personnel in own area of responsibility
- Monitor health and safety practices in own area of responsibility to ensure compliance with policy and legislation
Manage a budgetReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to identify the financial requirements of a specific project or department
- Understand how to set realistic and achievable budgets based on identified financial requirements
- Manage a budget effectively, monitoring income and expenditure
- Evaluate the use of a budget and identify any variances or areas for improvement
Manage a projectReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the management of a project, including project lifecycles, roles, and responsibilities
- Plan a project, defining objectives, scope, timelines, and resources
- Manage a project, coordinating activities, monitoring progress, and addressing issues
- Evaluate the effectiveness of a project against its objectives and identify lessons learned
Manage a tendering processReal unit · ProQual Awarding Body
What you'll be able to do
- Develop a tender specification, clearly defining the requirements and criteria for the tender.
- Manage a tendering exercise, ensuring a fair and transparent process.
- Negotiate the award of contracts, securing the best value for the organisation.
Manage business riskReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles of business risk management within an organisation
- Understand the processes involved in identifying and assessing business risks
- Address identified business risks effectively
- Implement strategies to mitigate business risks and minimise their impact
Manage customer service operationsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles and practices involved in the effective management of customer service operations.
- Plan customer service operations, including setting objectives, allocating resources, and developing service standards.
- Manage customer service operations, ensuring efficient and effective service delivery.
- Prepare staff for the delivery of customer service, providing training, support, and guidance.
- Measure customer service performance, using appropriate metrics and feedback mechanisms to identify areas for improvement.
Manage eventsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles of event management, including planning, execution, and post-event activities
- Manage the planning phase of an event, including defining objectives, creating timelines, and allocating resources
- Manage the execution of an event, ensuring smooth operations and addressing any issues that arise
- Follow up on an event, evaluating its success, gathering feedback, and preparing reports
Manage information systemsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles and practices involved in the effective management of information systems.
- Set up information system processes, including data collection, storage, processing, and dissemination.
- Manage an information system, ensuring its security, reliability, and efficiency.
Manage knowledge in an organisationReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles underpinning effective knowledge management within an organisation
- Identify the types of knowledge that should be managed to support organisational objectives
- Implement strategies for effectively managing knowledge assets within an organisation
Manage physical resourcesReal unit · ProQual Awarding Body
What you'll be able to do
- Identify the need for physical resources to support business operations
- Obtain physical resources through appropriate procurement methods
- Manage the use of physical resources efficiently and effectively, ensuring their maintenance and security
Manage product and/or service developmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the processes involved in the development of new or improved products and/or services
- Establish the need for new or improved products and/or services based on market analysis and customer feedback
- Manage the development of new or improved products and/or services, ensuring alignment with organisational goals and customer requirements
Manage redundancy and redeploymentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the legal and ethical considerations surrounding redundancy management
- Understand the principles and processes involved in redeployment within an organisation
- Manage a redundancy process in a fair and compliant manner
- Manage the redeployment of staff, supporting their transition to new roles
Manage strategic changeReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the management and evaluation of change, including different change management models and their application.
- Plan for strategic change, considering the impact on stakeholders and resources.
- Manage strategic change, implementing plans and monitoring progress.
- Evaluate strategic change, assessing the effectiveness of the change process and its impact on the organisation.
Manage strategic marketing activitiesReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles of strategic management in relation to marketing activities within an organisation
- Evaluate a market, identifying key trends, opportunities, and threats
- Develop a comprehensive marketing communications strategy and plan, aligned with organisational objectives
- Manage strategic marketing activities effectively, monitoring performance and making adjustments as necessary
Manage the impact of work activities on the environmentReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to support environmentally-friendly working practices within the organisation
- Organise work activities to minimise the impact on the environment
- Manage the environmental impact of resource utilisation within the workplace
Optimise the use of technologyReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the fundamental principles that underpin the optimisation of technology within an organisation
- Scope the potential use of technology to meet specific organisational needs and objectives
- Optimise the use of technological solutions to improve efficiency and effectiveness
- Manage the implementation and ongoing use of technology within the organisation
Prepare for and support quality auditsReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the core principles underpinning the management of quality within an organisation
- Prepare effectively for upcoming quality audits, ensuring all necessary documentation is available
- Provide effective support during quality audits, assisting auditors as required
Prioritising information for sales planningReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the various sources and types of information that can be used to support sales activities
- Understand the importance of internal information and data in supporting effective sales strategies
- Carry out a comprehensive business audit of the internal and external sales environment to identify opportunities and challenges
- Effectively use sales information to support the sales planning function and improve sales performance
Promote equality of opportunity, diversity and inclusionReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles underpinning equality, diversity and inclusion in the workforce and their legal context
- Evaluate organisational strategies, policies and practices to ensure they effectively address equality, diversity and inclusion requirements
- Promote equality, diversity and inclusion policies and practices within the organisation to foster a positive and inclusive work environment
Provide leadership and managementReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the principles supporting leadership and management, including different leadership styles and management theories.
- Engage and inspire stakeholders and colleagues, fostering a positive and productive work environment.
- Deliver results, effectively managing resources and achieving organisational goals.
Recruitment, selection and induction practiceReal unit · ProQual Awarding Body
What you'll be able to do
- Understand the key principles and relevant theories underpinning effective recruitment, selection, and induction practice
- Recruit suitable people into an organisation, adhering to legal and ethical requirements
- Select appropriate people for specific roles within an organisation, using fair and objective assessment methods
- Induct new employees into an organisation, ensuring they are equipped with the necessary knowledge and skills
Review the quality of customer serviceReal unit · ProQual Awarding Body
What you'll be able to do
- Understand how to review the quality of customer service, including relevant methods and techniques
- Plan the measurement of customer service, identifying key performance indicators and data collection methods
- Evaluate the quality of customer service based on collected data and feedback, identifying areas for improvement
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- 05_Managing budgets for laboratory projects
- Build and Sustain Collaborative Relationships with Other Organisations
- Change Job Roles and Handle Redundancy
- Contribute to the strategic policies of care services
- Determine selling priorities across a portfolio of products and services
- Develop and sustain collaborative relationships with departments and other organisations
- Develop operational plans and manage risks
- Develop, implement, and review operational plans for sport and active leisure
Where this can lead
Lead Knowledge Strategist
Your journey as a Lead Knowledge Strategist isn't just a job; it's a chance to fundamentally shape how an organisation learns, operates, and innovates. The skills you'll build here will set you up for a truly impactful and long-lasting career.
See the whole journey →Showing 6 roles, drawn from 494 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will gain understanding of quality management principles and the importance of quality audits. The unit develops skills to prepare for and conduct audits professionally, identifying areas for organisational improvement.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ProQual Level 5 NVQ Diploma in Management and Leadership
37 units in this credential, in the order it lists them, awarded by ProQual Awarding Body.
- Conduct quality audits
- Contribute to the design and development of an information system
- Contribute to the development of a strategic plan
- Design business processes
- Develop and implement an operational plan
- Develop and maintain professional networks
and 31 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.