iCan Qualifications Limited · RQF Level 4
iCQ Level 4 Diploma in Learning and Development (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 4
- Total credits45
- Guided learning190 hours
- Units in this qualification29
Awarded by iCan Qualifications Limited · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
The iCQ Level 4 Diploma in Learning and Development (RQF) is designed for individuals in the teaching and lecturing sector. It includes principles of learning, planning work, assessing competence, and improving practice. Learners will also develop skills in providing information and advice to learners and employers.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assess occupational competence in the work environmentReal unit · iCan Qualifications Limited
This unit focuses on assessing occupational competence through various methods relevant to the work environment, ensuring that assessments uphold quality and fairness.
What you'll be able to do
- Plan the assessment of occupational competence and implement assessment methods.
Assess vocational skills, knowledge and understandingReal unit · iCan Qualifications Limited
This unit equips learners to assess vocational skills, knowledge, and understanding effectively. You'll prepare and conduct assessments aligned with vocational standards, apply appropriate methods, and maintain legal and good practice standards.
What you'll be able to do
- Prepare assessments of vocational skills, knowledge and understanding, ensuring alignment with relevant standards and assessment criteria
- Carry out assessments of vocational skills, knowledge and understanding, using appropriate assessment methods and techniques
- Provide required information following the assessment of vocational skills, knowledge and understanding, adhering to organisational policies and procedures
- Maintain legal and good practice requirements when assessing vocational skills, knowledge and understanding, ensuring fairness, validity and reliability
Develop and evaluate operational plans for own area of responsibilityReal unit · iCan Qualifications Limited
This unit focuses on developing, implementing, monitoring, and evaluating operational plans within a learner’s area of responsibility. You'll align objectives with organisational goals and manage resources effectively to achieve planned outcomes.
What you'll be able to do
- Align objectives of own area of responsibility with those of own organisation
- Implement operational plans in own area of responsibility
- Monitor operational plans in own area of responsibility
- Evaluate operational plans in own area of responsibility
Develop and prepare resources for learning and developmentReal unit · iCan Qualifications Limited
This unit covers the development and preparation of resources for learning and development. You'll apply principles to create accessible, engaging, and relevant materials that meet diverse learner needs and support learning objectives.
What you'll be able to do
- Understand principles underpinning development and preparation of resources for learning and development
- Develop resources to meet learning and development needs
Develop learning and development programmesReal unit · iCan Qualifications Limited
You'll study the principles underpinning the development of learning and development programmes. They will acquire skills to design, develop, and review programmes that meet identified learning needs and incorporate relevant learning theories.
What you'll be able to do
- Understand the principles underpinning the development of learning and development programmes, including learning theories and best practices.
- Develop learning and development programmes that meet identified needs and objectives, incorporating appropriate learning activities and resources.
- Review learning and development programmes to assess their effectiveness and impact, making recommendations for future improvements.
Developing collaborative relationships with other organisationsReal unit · iCan Qualifications Limited
It teaches you to identify and establish collabourative relationships with other organisations. You'll analyse potential partnerships, agree strategic aims and objectives, and sustain collabourative efforts to achieve mutual benefits.
What you'll be able to do
- Identify potential collaborative opportunities with other organisations, taking into account their strategic aims and objectives.
- Agree the strategic aims and objectives of collaboration with other organisations, ensuring alignment with organisational goals.
- Agree methods and expected outcomes of collaboration with other organisations, establishing clear parameters for success.
- Instigate and sustain a collaborative relationship with another organisation, maintaining effective communication and partnership.
- Review and evaluate the collaboration with another organisation, identifying areas for improvement and future development.
Engage learners in the learning and development processReal unit · iCan Qualifications Limited
You'll understand the principles of engaging learners in the learning and development process, including the role of mentoring. They will develop skills to support learner engagement, assist in progress review, and provide constructive feedback.
What you'll be able to do
- Understand the principles and purpose of engaging learners in learning and development
- Understand the role of mentoring in facilitating learning
- Assist and engage the learner in the learning and development process
- Assist the learner in reviewing their own progress
Engage with employers to develop and support learning provisionReal unit · iCan Qualifications Limited
You'll gain understanding of employer engagement in learning provision and develop skills to build and maintain relationships with employers. The unit covers negotiating agreements and evaluating the impact of employer involvement on learners and partner organisations.
What you'll be able to do
- Understand information relating to employers developing provision for learners, including the benefits of employer engagement and the different types of provision available.
- Understand how to engage with employers for the benefit of learners, including building relationships, identifying opportunities, and negotiating agreements.
- Engage with employers for the benefit of learners, facilitating work placements, apprenticeships, and other learning opportunities.
- Evaluate the effect of employer provision on the learner and partner organisation, assessing the impact on learner outcomes and organisational performance.
Engage with employers to facilitate workforce developmentReal unit · iCan Qualifications Limited
You'll explore workforce development opportunities and methods to engage employers in promoting employee learning. The unit includes designing and facilitating workplace learning to support both employer and learner needs effectively.
What you'll be able to do
- Understand the opportunities available for workforce development, including apprenticeships, training courses, and on-the-job learning.
- Understand how to engage with employers to promote workforce development, highlighting the benefits of investing in employee skills and knowledge.
- Understand how to design learning and development opportunities in the workplace, tailoring programmes to meet the specific needs of employers and employees.
- Understand how to facilitate learning and development opportunities in the workplace, providing support and guidance to learners.
- Engage with employers on workforce development issues, identifying skills gaps and developing solutions to address them.
- Work with employers to facilitate workforce development solutions, such as designing and delivering training programmes or providing access to funding.
Evaluate and improve learning and development provisionReal unit · iCan Qualifications Limited
This unit covers the evaluation of learning and development provision in various contexts, including selecting appropriate evaluation methods, analysing effectiveness, and implementing improvements to meet organisational and regulatory requirements.
What you'll be able to do
- Understand different contexts and methods for evaluating and improving the quality of learning and development provision.
- Understand how to evaluate the effectiveness and impact of learning and development initiatives.
- Evaluate learning and development activities and resources in accordance with organisational policies and procedures.
- Implement improvements to learning and development provision, ensuring compliance with relevant regulatory and organisational requirements.
Facilitate learning and development for individualsReal unit · iCan Qualifications Limited
It teaches you to facilitate one-to-one learning and development by applying adult learning principles, building rapport, using effective communication techniques, and supporting learners to apply and reflect on new knowledge and skills.
What you'll be able to do
- Understand the key principles and practices involved in facilitating one-to-one learning and development sessions.
- Effectively facilitate one-to-one learning and development activities to meet individual needs.
- Assist individual learners in applying newly acquired knowledge and skills in practical workplace contexts.
- Guide and support individual learners in reflecting on their learning experiences and personal development.
Facilitate learning and development in groupsReal unit · iCan Qualifications Limited
You'll learn to facilitate learning and development within groups. The unit covers applying adult learning principles, managing group dynamics, facilitating engagement, and supporting learners to apply and reflect on new knowledge and skills.
What you'll be able to do
- Understand principles and practices of learning and development in groups
- Facilitate learning and development in groups
- Assist groups to apply new knowledge and skills in practical contexts
- Assist learners to reflect on their learning and development undertaken in groups
Identify individual learning and development needsReal unit · iCan Qualifications Limited
This unit focuses on identifying individual learning and development needs through effective learning needs analysis. You'll gather and analyse information to identify gaps and agree personalised learning goals with individuals.
What you'll be able to do
- Understand the principles and practices of learning needs analysis for individuals
- Conduct learning needs analysis for individuals
- Agree individual learning and development needs
Identify the learning needs of organisationsReal unit · iCan Qualifications Limited
It teaches you to conduct learning needs analysis within organisations. You'll apply data collection and analysis techniques to identify skills gaps and collabourate with stakeholders to agree organisational learning and development plans.
What you'll be able to do
- Understand the principles and practices of learning needs analysis for organisations, including data collection methods and analysis techniques.
- Conduct learning needs analysis for the organisation, identifying skills gaps and training requirements.
- Agree organisational learning and development plans with relevant people, ensuring alignment with strategic objectives and resource availability.
Internally assure the quality of assessmentReal unit · iCan Qualifications Limited
You'll learn to internally assure the quality of assessment processes. The unit covers planning, evaluating, maintaining, and improving assessment quality in line with regulatory requirements and organisational policies.
What you'll be able to do
- Plan the internal quality assurance of assessment processes, taking into account relevant regulations and organisational policies.
- Internally evaluate the quality of assessment practices, identifying areas of strength and areas for improvement.
- Internally maintain and improve the quality of assessment through implementing agreed action plans and monitoring their effectiveness.
- Manage information relevant to the internal quality assurance of assessment, ensuring accuracy, confidentiality and accessibility.
- Maintain legal and good practice requirements when internally monitoring and maintaining the quality of assessment, adhering to ethical guidelines and promoting fairness.
Manage a budget for own area or activity of workReal unit · iCan Qualifications Limited
It teaches you to prepare and manage a budget for their area of responsibility, monitor income and expenditure against the budget, and review budget management performance to ensure alignment with organisational financial targets.
What you'll be able to do
- Prepare a budget for own area of responsibility, taking into account income, expenditure, and financial targets.
- Manage a budget, monitoring income and expenditure, and taking corrective action as necessary.
- Review budget management performance, identifying areas for improvement and implementing changes to improve financial performance.
Manage learning and development in groupsReal unit · iCan Qualifications Limited
This unit covers managing learning and development in group settings. You'll understand group dynamics, apply facilitation techniques, and create positive learning environments while ensuring compliance with legal and organisational requirements.
What you'll be able to do
- Understand the principles and practices of managing learning and development in groups, including group dynamics and facilitation techniques.
- Manage group learning and development environments to create a positive and productive learning experience for all participants.
- Apply methodologies to manage learning and development in groups, such as action learning and team-based projects.
- Manage learning and development in groups to comply with legal and organisational requirements, ensuring equality and diversity.
Manage or support equality of opportunity, diversity and inclusion in own area of responsibilityReal unit · iCan Qualifications Limited
You'll understand their responsibilities under equality legislation and organisational policies, communicate equality, diversity and inclusion policies within their area, and monitor compliance to support an inclusive environment.
What you'll be able to do
- Understand own responsibilities under equality legislation, relevant codes of practice and own organisational policies
- Communicate an organisation’s written equality, diversity and inclusion policy and procedures in own area of responsibility
- Monitor equality, diversity and inclusion within own area of responsibility
Manage the achievement of customer satisfactionReal unit · iCan Qualifications Limited
You'll learn to manage customer satisfaction within an organisation. The unit includes understanding service standards, implementing sustainable processes, supporting colleagues, and fostering a customer-focused organisational culture.
What you'll be able to do
- Understand the customer service standards required within own organisation, including relevant policies and procedures.
- Implement sustainable processes to ensure customer satisfaction is consistently achieved.
- Manage and support colleagues in delivering excellent customer service, providing guidance and feedback as needed.
- Manage and develop a positive organisational culture that actively supports and promotes high customer service standards.
- Monitor customer service levels using appropriate metrics and feedback mechanisms to identify areas for continuous improvement.
Plan and prepare specific learning and development opportunitiesReal unit · iCan Qualifications Limited
You'll learn to plan and prepare learning and development opportunities tailored to learner needs. The unit emphasises aligning learning activities with organisational objectives and selecting appropriate resources to support effective delivery.
What you'll be able to do
- Plan learning and development opportunities that are relevant, engaging, and aligned with learner needs and organisational objectives.
- Prepare specific learning and development opportunities to meet learner needs, including selecting appropriate resources, designing activities, and developing assessment strategies.
Plan, allocate and monitor work in own area of responsibilityReal unit · iCan Qualifications Limited
You'll learn to plan, allocate, and monitor work within their area of responsibility. The unit covers setting objectives, delegating tasks, providing feedback, and reviewing work plans to ensure progress and quality in team performance.
What you'll be able to do
- Produce a comprehensive and realistic work plan for own area of responsibility, incorporating objectives, timelines, and resource allocation.
- Allocate tasks and agree responsibilities with individual team members, ensuring clarity and understanding of expectations.
- Monitor the progress and quality of work within own area of responsibility, providing constructive feedback to team members to support their development.
- Review and amend existing plans of work for own area of responsibility in response to changing circumstances, and effectively communicate any changes to relevant stakeholders.
Principles, theories and practices of learning and developmentReal unit · iCan Qualifications Limited
This unit covers the principles, purpose, and context of learning and development, focusing on strategies and theoretical frameworks that enhance learner engagement.
What you'll be able to do
- Evaluate learning and development principles and strategies used with individual learners and learners in groups.
- Understand the needs of learners in relation to learning and development.
Provide information and advice to learners and employersReal unit · iCan Qualifications Limited
This unit provides knowledge of information and advice relevant to learners and employers, including funding sources and career guidance. You'll understand their professional boundaries and develop skills to provide accurate information and signpost appropriately.
What you'll be able to do
- Understand information and advice available for learners and employers, including sources of funding, career guidance, and legal requirements.
- Understand own boundaries and limitations in relation to providing information and advice, recognising when to refer learners and employers to specialist support.
- Provide information and advice to learners and employers in a clear, accurate, and impartial manner.
- Assist learners and employers to access information and advice by signposting relevant resources and support services.
Provide leadership and direction for own area of responsibilityReal unit · iCan Qualifications Limited
It teaches you to provide leadership and direction within their area of responsibility. You'll learn to set objectives, communicate vision, motivate teams, gather feedback, and assess their own leadership performance.
What you'll be able to do
- Lead effectively in own area of responsibility
- Provide clear direction and set achievable objectives in own area of responsibility
- Communicate the direction for own area of responsibility clearly and collect feedback to inform improvement strategies
- Assess own leadership performance against agreed criteria
Reflect on and improve own practice in learning and developmentReal unit · iCan Qualifications Limited
This unit assesses practitioners' ability to reflect on their own practice and identify areas for professional development within learning and development roles.
What you'll be able to do
- Evaluate approaches to reflective practice and their importance.
Set objectives and provide support for team membersReal unit · iCan Qualifications Limited
This unit covers how to communicate a team's purpose and objectives clearly to team members, develop collabourative plans to meet these objectives, provide support by identifying opportunities, and monitor and evaluate progress effectively.
What you'll be able to do
- Communicate a team’s purpose and objectives clearly and effectively to all team members.
- Develop a plan collaboratively with team members, demonstrating how team objectives will be met, including timelines and resource allocation.
- Support team members by identifying opportunities for development and providing appropriate support, guidance, and resources.
- Monitor and evaluate progress against team objectives, and recognise individual and team achievement through appropriate feedback and reward.
Understanding the principles and practices of assessmentReal unit · iCan Qualifications Limited
This unit provides an understanding of assessment principles, planning, and quality assurance processes within the context of learning and development.
What you'll be able to do
- Understand the principles and requirements of assessment.
Understanding the principles and practices of internally assuring the quality of assessmentReal unit · iCan Qualifications Limited
You'll understand the principles and context of internal quality assurance in assessment, including planning, monitoring, maintaining, and improving assessment quality in line with organisational requirements.
What you'll be able to do
- Understand the context and principles of internal quality assurance.
- Understand how to plan the internal quality assurance of assessment.
- Understand techniques and criteria for monitoring the quality of assessment internally.
- Understand how to internally maintain and improve the quality of assessment.
- Understand how to manage information relevant to the internal quality assurance of assessment.
- Understand the legal and good practice requirements for the internal quality assurance of assessment.
Work productively with colleagues and stakeholdersReal unit · iCan Qualifications Limited
You'll learn to provide accurate, timely, and relevant information to colleagues and stakeholders, consult effectively on decisions or activities, and understand the importance of fulfilling agreements and managing potential conflicts.
What you'll be able to do
- Provide colleagues and stakeholders with accurate, timely, and relevant information to support effective working relationships.
- Consult with colleagues and stakeholders to gather input and feedback in relation to decisions or activities that may affect them.
- Understand the importance of fulfiling agreements and honouring commitments made to colleagues and stakeholders to build trust and maintain positive relationships.
- Understand how to manage potential conflicts of interest to ensure fairness and transparency in working relationships.
- Understand how to monitor working relationships to identify any issues or areas for improvement.
- Review and improve the effectiveness of working relationships through regular feedback and collaboration.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 4 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Assess occupational competence in the work environmentAssess vocational skills, knowledge and understandingDevelop and evaluate operational plans for own area of responsibilityDevelop and prepare resources for learning and developmentDevelop learning and development programmesDeveloping collaborative relationships with other organisationsEngage learners in the learning and development processEngage with employers to develop and support learning provision
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Learning Facilitator
Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools and opportunities to explore different paths, whether that's becoming a master facilitator, a content architect, or a future leader of our L&D function. The most important thing is your drive to help others learn and grow.
See the whole journey →Opens the roleLearning FacilitatorOne of the jobs this qualification is a route intoSee the role →Opens the roleLead Learning FacilitatorOne of the jobs this qualification is a route intoSee the role →Opens the roleDirector of Service Enablement & QualityOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Facilitate effective learning
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
This unit focuses on assessing occupational competence through various methods relevant to the work environment, ensuring that assessments uphold quality and fairness.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for iCQ Level 4 Diploma in Learning and Development (RQF)
29 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Assess occupational competence in the work environment
- Assess vocational skills, knowledge and understanding
- Develop and evaluate operational plans for own area of responsibility
- Develop and prepare resources for learning and development
- Develop learning and development programmes
- Developing collaborative relationships with other organisations
and 23 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.