How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
The iCQ Level 4 Diploma in Learning and Development (RQF) is designed for individuals in the teaching and lecturing sector. It includes principles of learning, planning work, assessing competence, and improving practice. Learners will also develop skills in providing information and advice to learners and employers.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Assess occupational competence in the work environment Real unit · iCan Qualifications Limited
What you'll be able to do
- Plan the assessment of occupational competence and implement assessment methods.
Assess vocational skills, knowledge and understanding Real unit · iCan Qualifications Limited
What you'll be able to do
- Prepare assessments of vocational skills, knowledge and understanding, ensuring alignment with relevant standards and assessment criteria
- Carry out assessments of vocational skills, knowledge and understanding, using appropriate assessment methods and techniques
- Provide required information following the assessment of vocational skills, knowledge and understanding, adhering to organisational policies and procedures
- Maintain legal and good practice requirements when assessing vocational skills, knowledge and understanding, ensuring fairness, validity and reliability
Develop and evaluate operational plans for own area of responsibility Real unit · iCan Qualifications Limited
What you'll be able to do
- Align objectives of own area of responsibility with those of own organisation
- Implement operational plans in own area of responsibility
- Monitor operational plans in own area of responsibility
- Evaluate operational plans in own area of responsibility
Develop and prepare resources for learning and development Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand principles underpinning development and preparation of resources for learning and development
- Develop resources to meet learning and development needs
Develop learning and development programmes Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles underpinning the development of learning and development programmes, including learning theories and best practices.
- Develop learning and development programmes that meet identified needs and objectives, incorporating appropriate learning activities and resources.
- Review learning and development programmes to assess their effectiveness and impact, making recommendations for future improvements.
Developing collaborative relationships with other organisations Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify potential collaborative opportunities with other organisations, taking into account their strategic aims and objectives.
- Agree the strategic aims and objectives of collaboration with other organisations, ensuring alignment with organisational goals.
- Agree methods and expected outcomes of collaboration with other organisations, establishing clear parameters for success.
- Instigate and sustain a collaborative relationship with another organisation, maintaining effective communication and partnership.
- Review and evaluate the collaboration with another organisation, identifying areas for improvement and future development.
Engage learners in the learning and development process Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles and purpose of engaging learners in learning and development
- Understand the role of mentoring in facilitating learning
- Assist and engage the learner in the learning and development process
- Assist the learner in reviewing their own progress
Engage with employers to develop and support learning provision Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand information relating to employers developing provision for learners, including the benefits of employer engagement and the different types of provision available.
- Understand how to engage with employers for the benefit of learners, including building relationships, identifying opportunities, and negotiating agreements.
- Engage with employers for the benefit of learners, facilitating work placements, apprenticeships, and other learning opportunities.
- Evaluate the effect of employer provision on the learner and partner organisation, assessing the impact on learner outcomes and organisational performance.
Engage with employers to facilitate workforce development Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the opportunities available for workforce development, including apprenticeships, training courses, and on-the-job learning.
- Understand how to engage with employers to promote workforce development, highlighting the benefits of investing in employee skills and knowledge.
- Understand how to design learning and development opportunities in the workplace, tailoring programmes to meet the specific needs of employers and employees.
- Understand how to facilitate learning and development opportunities in the workplace, providing support and guidance to learners.
- Engage with employers on workforce development issues, identifying skills gaps and developing solutions to address them.
- Work with employers to facilitate workforce development solutions, such as designing and delivering training programmes or providing access to funding.
Evaluate and improve learning and development provision Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand different contexts and methods for evaluating and improving the quality of learning and development provision.
- Understand how to evaluate the effectiveness and impact of learning and development initiatives.
- Evaluate learning and development activities and resources in accordance with organisational policies and procedures.
- Implement improvements to learning and development provision, ensuring compliance with relevant regulatory and organisational requirements.
Facilitate learning and development for individuals Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the key principles and practices involved in facilitating one-to-one learning and development sessions.
- Effectively facilitate one-to-one learning and development activities to meet individual needs.
- Assist individual learners in applying newly acquired knowledge and skills in practical workplace contexts.
- Guide and support individual learners in reflecting on their learning experiences and personal development.
Facilitate learning and development in groups Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand principles and practices of learning and development in groups
- Facilitate learning and development in groups
- Assist groups to apply new knowledge and skills in practical contexts
- Assist learners to reflect on their learning and development undertaken in groups
Identify individual learning and development needs Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles and practices of learning needs analysis for individuals
- Conduct learning needs analysis for individuals
- Agree individual learning and development needs
Identify the learning needs of organisations Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles and practices of learning needs analysis for organisations, including data collection methods and analysis techniques.
- Conduct learning needs analysis for the organisation, identifying skills gaps and training requirements.
- Agree organisational learning and development plans with relevant people, ensuring alignment with strategic objectives and resource availability.
Internally assure the quality of assessment Real unit · iCan Qualifications Limited
What you'll be able to do
- Plan the internal quality assurance of assessment processes, taking into account relevant regulations and organisational policies.
- Internally evaluate the quality of assessment practices, identifying areas of strength and areas for improvement.
- Internally maintain and improve the quality of assessment through implementing agreed action plans and monitoring their effectiveness.
- Manage information relevant to the internal quality assurance of assessment, ensuring accuracy, confidentiality and accessibility.
- Maintain legal and good practice requirements when internally monitoring and maintaining the quality of assessment, adhering to ethical guidelines and promoting fairness.
Manage a budget for own area or activity of work Real unit · iCan Qualifications Limited
What you'll be able to do
- Prepare a budget for own area of responsibility, taking into account income, expenditure, and financial targets.
- Manage a budget, monitoring income and expenditure, and taking corrective action as necessary.
- Review budget management performance, identifying areas for improvement and implementing changes to improve financial performance.
Manage learning and development in groups Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles and practices of managing learning and development in groups, including group dynamics and facilitation techniques.
- Manage group learning and development environments to create a positive and productive learning experience for all participants.
- Apply methodologies to manage learning and development in groups, such as action learning and team-based projects.
- Manage learning and development in groups to comply with legal and organisational requirements, ensuring equality and diversity.
Manage or support equality of opportunity, diversity and inclusion in own area of responsibility Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand own responsibilities under equality legislation, relevant codes of practice and own organisational policies
- Communicate an organisation’s written equality, diversity and inclusion policy and procedures in own area of responsibility
- Monitor equality, diversity and inclusion within own area of responsibility
Manage the achievement of customer satisfaction Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the customer service standards required within own organisation, including relevant policies and procedures.
- Implement sustainable processes to ensure customer satisfaction is consistently achieved.
- Manage and support colleagues in delivering excellent customer service, providing guidance and feedback as needed.
- Manage and develop a positive organisational culture that actively supports and promotes high customer service standards.
- Monitor customer service levels using appropriate metrics and feedback mechanisms to identify areas for continuous improvement.
Plan and prepare specific learning and development opportunities Real unit · iCan Qualifications Limited
What you'll be able to do
- Plan learning and development opportunities that are relevant, engaging, and aligned with learner needs and organisational objectives.
- Prepare specific learning and development opportunities to meet learner needs, including selecting appropriate resources, designing activities, and developing assessment strategies.
Plan, allocate and monitor work in own area of responsibility Real unit · iCan Qualifications Limited
What you'll be able to do
- Produce a comprehensive and realistic work plan for own area of responsibility, incorporating objectives, timelines, and resource allocation.
- Allocate tasks and agree responsibilities with individual team members, ensuring clarity and understanding of expectations.
- Monitor the progress and quality of work within own area of responsibility, providing constructive feedback to team members to support their development.
- Review and amend existing plans of work for own area of responsibility in response to changing circumstances, and effectively communicate any changes to relevant stakeholders.
Principles, theories and practices of learning and development Real unit · iCan Qualifications Limited
What you'll be able to do
- Evaluate learning and development principles and strategies used with individual learners and learners in groups.
- Understand the needs of learners in relation to learning and development.
Provide information and advice to learners and employers Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand information and advice available for learners and employers, including sources of funding, career guidance, and legal requirements.
- Understand own boundaries and limitations in relation to providing information and advice, recognising when to refer learners and employers to specialist support.
- Provide information and advice to learners and employers in a clear, accurate, and impartial manner.
- Assist learners and employers to access information and advice by signposting relevant resources and support services.
Provide leadership and direction for own area of responsibility Real unit · iCan Qualifications Limited
What you'll be able to do
- Lead effectively in own area of responsibility
- Provide clear direction and set achievable objectives in own area of responsibility
- Communicate the direction for own area of responsibility clearly and collect feedback to inform improvement strategies
- Assess own leadership performance against agreed criteria
Reflect on and improve own practice in learning and development Real unit · iCan Qualifications Limited
What you'll be able to do
- Evaluate approaches to reflective practice and their importance.
Set objectives and provide support for team members Real unit · iCan Qualifications Limited
What you'll be able to do
- Communicate a team’s purpose and objectives clearly and effectively to all team members.
- Develop a plan collaboratively with team members, demonstrating how team objectives will be met, including timelines and resource allocation.
- Support team members by identifying opportunities for development and providing appropriate support, guidance, and resources.
- Monitor and evaluate progress against team objectives, and recognise individual and team achievement through appropriate feedback and reward.
Understanding the principles and practices of assessment Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the principles and requirements of assessment.
Understanding the principles and practices of internally assuring the quality of assessment Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the context and principles of internal quality assurance.
- Understand how to plan the internal quality assurance of assessment.
- Understand techniques and criteria for monitoring the quality of assessment internally.
- Understand how to internally maintain and improve the quality of assessment.
- Understand how to manage information relevant to the internal quality assurance of assessment.
- Understand the legal and good practice requirements for the internal quality assurance of assessment.
Work productively with colleagues and stakeholders Real unit · iCan Qualifications Limited
What you'll be able to do
- Provide colleagues and stakeholders with accurate, timely, and relevant information to support effective working relationships.
- Consult with colleagues and stakeholders to gather input and feedback in relation to decisions or activities that may affect them.
- Understand the importance of fulfiling agreements and honouring commitments made to colleagues and stakeholders to build trust and maintain positive relationships.
- Understand how to manage potential conflicts of interest to ensure fairness and transparency in working relationships.
- Understand how to monitor working relationships to identify any issues or areas for improvement.
- Review and improve the effectiveness of working relationships through regular feedback and collaboration.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Facilitate effective learning
The jobs these credits are mapped to
A qualification is never a dead end here. Each of these is a job record this qualification is a mapped route into.
- 1 record
- 1 record
- 1 record
Where this can lead
Learning Facilitator
This work can lead to managing a learning team as a Learning & Development Manager, or moving into culture and talent work as an Organisational Development Consultant.
See the whole journeyThe credits, and who awards them
Level 4 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Assess occupational competence in the work environmentAssess vocational skills, knowledge and understandingDevelop and evaluate operational plans for own area of responsibilityDevelop and prepare resources for learning and developmentDevelop learning and development programmesDeveloping collaborative relationships with other organisationsEngage learners in the learning and development processEngage with employers to develop and support learning provision
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Develop and evaluate operational plans for own area of responsibility” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Draft the real one Create
You do “Manage a budget for own area or activity of work” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Map a live decision Analyse
“Evaluate and improve learning and development provision” runs on a decision you are facing now. Zavmo maps it with you and shows what the second-order effect looks like before you find out the slow way.
- Lead it Apply
“Manage learning and development in groups” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Assess occupational competence in the work environment, one of this qualification's own units.
Applied to your work in any of these jobs
This unit focuses on assessing occupational competence through various methods relevant to the work environment, ensuring that assessments uphold quality and fairness.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 4 Diploma in Learning and Development (RQF)
29 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Assess occupational competence in the work environment
- Assess vocational skills, knowledge and understanding
- Develop and evaluate operational plans for own area of responsibility
- Develop and prepare resources for learning and development
- Develop learning and development programmes
- Developing collaborative relationships with other organisations
and 23 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.