How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer OCN London has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and OCN London awards. A qualified assessor at the centre judges your evidence, and the certificate comes from OCN London.
The OCNLR Level 1 Certificate in Business Administration has been designed to prepare learners for a career in business administration.
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with OCN London. It does the teaching and the mapping. OCN London sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
Free first step
Try a free Future Fluency lesson first
The free part is a Future Fluency lesson on using AI at work. It is not part of this qualification. Next, a free account. We build your plan for this qualification as you set up. Teaching towards this qualification begins when you subscribe.
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What each unit actually teaches you to do
Communication in a business environment Real unit · OCN London
What you'll be able to do
- Demonstrate advanced communication techniques in business.
Deal with customer queries, requests and problems Real unit · OCN London
What you'll be able to do
- Demonstrate problem-solving skills in customer service.
Employee rights and Responsibilities Real unit · OCN London
What you'll be able to do
- Understand employee rights and how they apply in real situations.
Handle Mail Real unit · OCN London
What you'll be able to do
- Understand mail handling in a business environment.
Health and safety in a business environment Real unit · OCN London
What you'll be able to do
- Understand health and safety responsibilities in a business.
Manage time and workload Real unit · OCN London
What you'll be able to do
- Identify techniques for time management.
Meet and welcome visitors in a business environment Real unit · OCN London
What you'll be able to do
- Understand the processes involved in welcoming visitors.
Prepare texts from notes Real unit · OCN London
What you'll be able to do
- Effectively convert notes into organised documents.
Principles of business administration Real unit · OCN London
What you'll be able to do
- Identify the principles of effective business administration.
Principles of business communication Real unit · OCN London
What you'll be able to do
- Understand the principles of business communication.
Principles of personal performance and development Real unit · OCN London
What you'll be able to do
- Recognise the importance of personal development in business administration.
Principles of working in a business environment Real unit · OCN London
What you'll be able to do
- Demonstrate understanding of working practices in a business environment.
Produce business documents Real unit · OCN London
What you'll be able to do
- Demonstrate document creation skills.
Store and retrieve information Real unit · OCN London
What you'll be able to do
- Demonstrate effective organisation of information.
Use Office Equipment Real unit · OCN London
What you'll be able to do
- Demonstrate safe and effective use of office equipment.
Use a telephone and a voicemail system Real unit · OCN London
What you'll be able to do
- Competence in handling telephone communications.
Using email Real unit · OCN London
What you'll be able to do
- Demonstrate proper email etiquette.
Word processing Software Real unit · OCN London
What you'll be able to do
- Proficient in using word processing tools.
Work with others in a business environment Real unit · OCN London
What you'll be able to do
- Demonstrate teamwork skills in a business environment.
The credits, and who awards them
Level 1 credits are regulated, and they are awarded by OCN London rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Communication in a business environmentDeal with customer queries, requests and problemsEmployee rights and ResponsibilitiesHandle MailHealth and safety in a business environmentManage time and workloadMeet and welcome visitors in a business environmentPrepare texts from notes
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Practical Builder · your make-it-real tutor Illustration - Draft the real one Create
You do “Produce business documents” on a real document of your own. Zavmo works on the draft you have to send anyway, so the coursework and the job are the same piece of work.
- Lead it Apply
“Manage time and workload” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Communication in a business environment, one of this qualification's own units.
Applied to your own work
Advanced communication skills for effective business interactions.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for OCN London Level 1 Vocationally-Related Qualification in Business Administration
19 units in this credential, in the order it lists them, awarded by OCN London.
- Communication in a business environment
- Deal with customer queries, requests and problems
- Employee rights and Responsibilities
- Handle Mail
- Health and safety in a business environment
- Manage time and workload
and 13 more in the full unit list below.
Free tools
Want a read on where you stand?
Three free tools, no account needed. Each one ends with a role, a level and a way in.
Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.
The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.