How you’d get this certificate
- Zavmo teaches you. You learn the units one-to-one with an AI tutor, on your own work.
- You register with an approved centre. That is a college, training provider or employer iCan Qualifications Limited has approved to offer this qualification. Zavmo is not an approved centre, so you register with them, not with us.
- The centre assesses, and iCan Qualifications Limited awards. A qualified assessor at the centre judges your evidence, and the certificate comes from iCan Qualifications Limited.
This Level 2 NVQ Certificate is for individuals working as road passenger vehicle drivers in the taxi and private hire sector. It assesses competence in carrying passengers, processing fares, managing a small business, and ensuring vehicle safety. Successful candidates will demonstrate their ability to work within the transportation operations and maintenance industry.
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated. Zavmo teaches towards them on your own work, and work done here is recognised as prior learning under the agreements we hold.
Zavmo is not an awarding body, is not an approved centre, and is not affiliated with iCan Qualifications Limited. It does the teaching and the mapping. iCan Qualifications Limited sets this qualification and awards it, and a qualified human assessor makes the assessment decision.
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What each unit actually teaches you to do
Carry fare paying passengers within the framework of the private hire industry Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the reasons why drivers, vehicles and operators have to have a licence to operate within the private hire industry.
- Understand how to meet the requirements to hold and retain a driver’s licence.
- Provide a private hire vehicle that meets the requirements of the licensing authority.
- Work within the regulatory framework for carrying passengers for hire and reward.
- Work within the regulatory framework for carrying passengers for hire and reward.
- Discharge the duties and responsibilities of a licensed operator.
Carry fare paying passengers within the regulatory framework of the taxi industry Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the reasons why drivers and vehicles have to obtain a licence.
- Meet the requirements to hold and retain a driver’s licence.
- Provide a hackney carriage that meets the requirements of the licensing authority.
- Work within the regulatory framework for carrying passengers for hire and reward.
- Work within the regulatory framework for carrying passengers for hire and reward.
Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries Real unit · iCan Qualifications Limited
What you'll be able to do
- Develop work skills and knowledge relevant to the community transport, chauffeur, taxi and private hire vehicle industries.
- Maintain work skills and knowledge relevant to the community transport, chauffeur, taxi and private hire vehicle industries.
- Demonstrate knowledge of how to develop and maintain work skills and knowledge relevant to the community transport, chauffeur, taxi and private hire vehicle industries.
Drive a taxi or private hire vehicle in a professional manner Real unit · iCan Qualifications Limited
What you'll be able to do
- Prepare to drive the vehicle for the safe transport of passengers.
Employment Rights and Responsibilities in the Passenger Transport Sector Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify the employment rights and responsibilities of both the employee and the employer within the passenger transport sector
- Explain how employment rights and responsibilities affect organisations operating in the passenger transport sector, including legal and ethical considerations
Ensure health and safety of the taxi and private hire driver and passengers Real unit · iCan Qualifications Limited
What you'll be able to do
- Recognise hazards and assess risks to health and safety.
- Identify hazards and assess risks to health and safety.
- Prevent or protect oneself and passengers against potential hazards and risks.
- Understand how to respond to an emergency affecting passengers.
Manage and administer small businesses in the community transport, taxi or private hire industries Real unit · iCan Qualifications Limited
What you'll be able to do
- Plan and operate a small business in the community transport, taxi or private hire industries, including developing a business plan and managing resources.
- Plan and operate a small business in the community transport, taxi or private hire industries, understanding the legal and regulatory requirements.
- Manage accounting and administration functions within a small business, including maintaining financial records and processing payments.
- Manage accounting and administration functions within a small business, understanding relevant software and systems.
Plan routes in the taxi and private hire industries Real unit · iCan Qualifications Limited
What you'll be able to do
- Transport customers by the most direct and recognised route possible.
- Demonstrate knowledge of how to transport customers by the most direct and recognised route possible.
Process fares and charges for private hire passengers Real unit · iCan Qualifications Limited
What you'll be able to do
- Carry out private hire work on behalf of an operator, adhering to all relevant regulations and company policies.
- Carry out private hire work when contracted to a private hire operator, understanding the terms and conditions of the contract.
Process fares and charges for taxi passengers Real unit · iCan Qualifications Limited
What you'll be able to do
- Accurately calculate fares for transporting passengers within a hire and reward system.
- Demonstrate knowledge of how to accurately calculate fares for transporting passengers within a hire and reward system.
Process telephone bookings in the road passenger transport industries Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify the prospective passenger’s transport requirements when processing telephone bookings, including destination, time, and any special needs.
- Identify the prospective passenger’s transport requirements when processing telephone bookings, using effective questioning techniques.
- Communicate changes to transport arrangements to passengers clearly and effectively, providing alternative options where possible.
- Communicate changes to transport arrangements to passengers, understanding the importance of empathy and professionalism.
Provide a safe and legal vehicle for transporting passengers by taxi and/or private hire Real unit · iCan Qualifications Limited
What you'll be able to do
- Clean and prepare the vehicle for passengers.
Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicle Real unit · iCan Qualifications Limited
What you'll be able to do
- Provide safe wheelchair assistance to customers who require transfer to the accessible vehicle.
- Provide safe assistance for customers who want to transfer from wheelchair to the vehicle.
- Provide safe wheelchair assistance to customers who require transfer to the accessible vehicle.
Provide a transport service in taxi and private hire for customers who require assistance Real unit · iCan Qualifications Limited
What you'll be able to do
- Identify when customers need assistance and provide appropriate assistance.
Provide professional customer service in the taxi and private hire industries Real unit · iCan Qualifications Limited
What you'll be able to do
- Demonstrate professionalism and efficiency.
Transport children and young persons by taxi, private hire or chauffeuring Real unit · iCan Qualifications Limited
What you'll be able to do
- Prepare a vehicle for transporting children and young persons.
Transport parcels, luggage and other items in the taxi and private hire industries Real unit · iCan Qualifications Limited
What you'll be able to do
- Accept and load parcels, luggage and other items for transporting.
The national standards these units are built against
What the job actually needs, in the words employers and awarding bodies already use for the work itself.
- Standard
Carry fare paying passengers within the framework of the private hire industry
- Standard
Carry fare paying passengers within the regulatory framework of the taxi industry
- Standard
Develop and maintain your work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries
- Standard
Drive a taxi or private hire vehicle in a professional manner
- Standard
Ensure health and safety of the taxi and private hire driver and passengers
- Standard
Manage and administer small businesses in road passenger transport operations
- Standard
Manage and administer small businesses in the driver training industry
- Standard
Manage operator risks and liabilities in road passenger transport operations
- Standard
Plan routes in the road passenger transport industry
- Standard
Plan routes in the taxi and private hire industries
- Standard
Process fares and charges for private hire passengers
- Standard
Process fares and charges for taxi passengers
- Standard
Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicle
The credits, and who awards them
Level 2 credits are regulated, and they are awarded by iCan Qualifications Limited rather than by Zavmo. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you have covered and what is next.
What you would be collecting
Carry fare paying passengers within the framework of the private hire industryCarry fare paying passengers within the regulatory framework of the taxi industryDevelop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industriesDrive a taxi or private hire vehicle in a professional mannerEmployment Rights and Responsibilities in the Passenger Transport SectorEnsure health and safety of the taxi and private hire driver and passengersManage and administer small businesses in the community transport, taxi or private hire industriesPlan routes in the taxi and private hire industries
Each one is a real unit registered against this qualification.
How you’d practise it
You don’t watch this. You do it.
You are not assessed on remembering this. You are assessed on applying it, analysing it, evaluating it and producing something. So that is what the practice is: projects, role play and your own live cases, with a tutor in the room.
The Navigator · your what-if tutor Illustration - Bring your own plan Create
For “Plan routes in the taxi and private hire industries” you bring the plan you are actually working on, not a case study. Zavmo pulls on the assumptions in it until the weak one shows.
- Lead it Apply
“Manage and administer small businesses in the community transport, taxi or private hire industries” is practised on the team you actually have. You talk through the call you are about to make, and Zavmo makes you say it the way you would say it to them.
What you leave holding
The standards this credential builds, in the shape the product keeps them
Nothing here is marked learned. There is no learner on a public page, so the map shows what the qualification covers rather than what anybody has done.
- Carry fare paying passengers within the framework of the private hire industry
- Carry fare paying passengers within the regulatory framework of the taxi industry
- Develop and maintain your work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries
- Drive a taxi or private hire vehicle in a professional manner
- Ensure health and safety of the taxi and private hire driver and passengers
- Manage and administer small businesses in road passenger transport operations
- Manage and administer small businesses in the driver training industry
- Manage operator risks and liabilities in road passenger transport operations
How you would learn this
One to one, on the work you already do
A tutor sets the task against your own job and marks the reasoning, at your pace. There is no cohort to fall behind.
A lesson from Carry fare paying passengers within the framework of the private hire industry, one of this qualification's own units.
Applied to your own work
This unit provides learners with knowledge of licensing requirements for drivers, vehicles, and operators in the private hire industry. Learners will understand how to obtain and maintain licences and operate within the regulatory framework to ensure compliance.
- 1 Remember
- 2 Understand
- 3 Apply
- 4 Analyse
- 5 Evaluate
- 6 Create
It is £70 a month, billed monthly. Your free first module is Future Fluency, and you can cancel any time. Teaching towards this qualification begins when you subscribe.
Built for iCQ Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)
17 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Carry fare paying passengers within the framework of the private hire industry
- Carry fare paying passengers within the regulatory framework of the taxi industry
- Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries
- Drive a taxi or private hire vehicle in a professional manner
- Employment Rights and Responsibilities in the Passenger Transport Sector
- Ensure health and safety of the taxi and private hire driver and passengers
and 11 more in the full unit list below.
Free tools
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Learned on your own work, taught one-to-one.
Everything you just read, learned one-to-one on the job you already do. Your free first module is Future Fluency, so you can see how the teaching works before you pay for anything.
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The title, level, credits, guided learning hours and unit learning outcomes on this page are taken from the Ofqual Register of Regulated Qualifications. Contains public sector information licensed under the Open Government Licence v3.0. Where this data comes from.